咨询流程

菲利浦电子通过综合使用不同的渠道来提供人力资源服务,包括: 当地公司的职能部门（LCF）——属于国家内管理经营体系; 以地区为基础的服务（LBS）-属于国家内管理体系,但是服务于当地产品领域; 产品领域人力资源部门（PDHR）-属于不同的产品领域管理体系。     

电子渠道服务“三农”

<正>一、内蒙古地区采用电子渠道服务"三农"意义重大1、什么是电子渠道服务"三农"所谓电子渠道服务"三农"是指依托先进的信息和网络,以特定的自助电子设施,譬如网上银行、电话银行、手机银行、电子商务、短信通、ATM、POS机、转账电话、惠农卡等,向农村、农业及农民提供的非物理网点的自助金融服务。     

浅谈商业银行电子银行业务的发展策略

电子银行业务领域是目前各家商业银行都在努力争取的新兴阵地,如何有效地发展电子银行业务,完成最初的市场划分是每家商业银行极为关注的问题,本文就客户发展、电子商务、产品创新、渠道分流、信息服务等多个方面进行探讨。一、大力发展电子银行客户客户是发展电子银行业务的基础,只有成为了电子银行客户才能为其提供最大限度的电子金融服务,从而占据有利市场格局。     

浅谈多渠道一体化供电服务知识管理运营体系的构建

供电企业现有供电营业厅、电子渠道、95598供电服务热线、客户现场、银行及其他代办机构、社区及其他渠道等六大服务渠道,为确保客户通过任何一个渠道所获信息的一致性准确性,有必要构建多渠道一体化的供电服务知识管理体系。文章通过省级供电服务知识管理运营体系建设情况介绍了多渠道一体化供电服务知识管理运营体系的构建方法。     

移动金融背景下的邮储银行服务渠道发展策略探索

随着移动信息技术的不断进步以及银行业信息化的蓬勃发展，如何对服务渠道进行优化、整合践行普惠金融服务，是商业银行面临的重要课题。本文通过分析邮储银行服务渠道发展现状，指出邮储银行发展移动金融的必要性，最后从推进网点转型、优化电子渠道、普及移动金融、整合现有资源等方面提出了邮储银行服务渠道优化的建议。     

电子商务环境下营销渠道结构研究

本文根据电子渠道由谁建立并提供什么服务原则,总结出四种电子商务环境下的渠道结构,并对每一种结构模式进行了分析,以使读者了解电子商务环境下渠道结构变化给企业带来的影响。     

电子商务环境下考虑消费者退货的双渠道供应链价格及服务竞争

考虑消费者可以退货的情况,构建了零售渠道和电子直销渠道并存的双渠道供应链价格及服务竞争模型。分析比较了Stackelberg博弈和纳什博弈两种方式下双渠道供应链的最优价格和服务水平,最后通过一个算例说明了交货时间对双渠道供应链价格和利润的影响。     

银行电子营销渠道的构建

信息化浪潮深刻改变着人们的生活方式，也影响着银行业的经营模式。据中国互联网信息中心统计，截至2010年6月．中国网民规模排名全球第一，达到4．2亿人。互联网的普及是企业电子渠道发展的第一基础。据中国人民银行统计，至2010年一季度全国累计发行银行卡21．69亿张。网络支付的使用率为30．5％，用户规模达12810万，2010年上半年增长36．2％，是用户增速最快的领域。所以．如何利用电子渠道开展银行业务。进而为客户提供更全面的服务．成为银行业必须解决的问题。     

S省移动公司电子渠道发展策略研究

随着国内通信电子技术的发展,以及电信网、广电网和互联网的进一步融合,为用户提供电子化服务已成为不可逆转的潮流。在此基础上,电信业渠道的概念产生了更广泛的外延,这同时也引发了电信运营商渠道变革——电子渠道的兴起。     

基于SOA的高速公路企业多渠道服务分析与设计

为了给客户提供个性化服务,并在多渠道服务领域树立优势,文章通过提供多渠道服务之间的应用集成和数据交换,构建基于SOA的多渠道服务整合模式,进行传统业务渠道整合和核心业务系统改造,借此构建起面向未来的高速公路企业可持续发展的基础架构平台,提高企业的渠道服务效率.     

An analysis of the cost of providing ancillary services to skilled nursing facility patients in New York State

Currently, nursing homes can arrange for the provision of ancillary services either by providing the services directly, purchasing the services through contracts and fees, or by outside billings, in which the services are supplied by other providers who then bill Medicaid directly. Frequently, some combination of these three modes of provision is used for each ancillary service. The purpose of this study is to explore ancillary costs in a sample of nursing homes and to determine, to the extent possible, the most cost-efficient means of providing selected ancillary services (physical therapy, radiology and medical staff services). Prior to examining the impact of the mode of provision on cost levels, other facility and patient characteristics that might justifiably affect costs are identified and adjusted for. The results demonstrate that outside billing or purchasing services can be much less expensive than providing the services directly. It is suggested that all ancillary services (outside billings as well as services provided directly through contracts and fees) be included when facility-to-facility cost comparisons are made. This approach should serve as an incentive for nursing homes to seek the most cost-efficient means of providing ancillary services.     

What are public services worth, and to whom? Non-parametric estimation of capitalization in Pune

The availability and quality of basic public services are important determinants of urban quality of life. In many cities, rapid population growth and fiscal constraints are limiting the extent to which urban governments can keep up with increasing demand for these services. It therefore becomes important to prioritize provision of those services to best reflect local demand. We present a strategy to estimate the demand for public services, which is sensitive to heterogeneity in preferences across types of households, and the non-parametric estimation addresses problems arising from functional form restrictions. Using data from Pune, India, we estimate the demand for public services, as represented by the marginal change in the self-assessed monthly rental price of dwellings from the services. We find that the value of publicly-provided services accruing to the poor is greater than that going to wealthier households, and even untargeted across-the-board investment in specific services can be progressive.     

基于价值链的物流服务标准化及服务模式

作为供应链重要一环的物流服务商,其核心作用体现在为其上下游企业提供能使价值增值的物流服务。物流服务涉及面广,服务的优劣受人的因素影响大,所以,物流服务标准化的作用显得尤为突出。特别在IT时代,对物流服务提出了更高的要求,标准化服务成为物流服务的必然选择。分析了价值链的内涵,指出了物流服务在价值链增值活动中所处的地位、作用,并重点阐明了基于价值链的物流服务标准化的原则、模式。     

第三方物流服务创新研究

第三方物流服务在当今社会生产中发挥的作用越来越大,是现代物流的主导形式。但我国的第三方物流服务的需求层次还较低,需要服务的不断创新。本文通过对第三方物流服务发展的动力因素分析,提出物流服务创新的突破点,从而紧跟物流信息技术发展浪潮,从而为客户提供有价值的延伸服务,增值服务和特色服务,并获得持久竞争优势。     

Application of Baumol’s Cost Disease to Public Sector Services: Conceptual,theoretical and empirical falsities

This paper argues that justifying lack of productivity improvements in public services by referring to Baumol’s Cost Disease (BCD) is conceptually confused, theoretically misspecified and empirically blind. BCD misconceptualizes public services as categorically distinct from manufactured goods and is based on a theory of productivity not directly applicable to many public services, therefore failing to recognize evidence of substantial scope for improving public services’ productivity. Analysis of the structural and behavioural unbundling of value creation and decomposition of professional skills in service provision leads this paper to conclude that public services are not as technologically non-progressive as BCD asserts.     

Effective strategies for internal outsourcing and offshoring of business services: An empirical investigation

The growing pressure to reduce costs and improve efficiency induces many organizations to undertake shared services initiatives. This consolidation and streamlining of common business functions is also known as insourcing, in-house services, business services, or staff services. While adoption of a shared service structure is viewed by many as an appropriate strategy to pursue, most companies still struggle to devise optimal strategies and to generate adequate returns on investments for their projects, because none of the approaches that are commonly adopted is recognized as universally effective.     

昆山市城乡一体化进程中基本医疗卫生服务均等化研究

基本医疗卫生服务均等化是我国卫生体制改革的重要目标,其关键在于实现城乡基本医疗卫生服务的"均等化"。随着新医改政策的深入开展,昆山市基本医疗卫生服务均等化正逐步推进。文章在阐述基本医疗卫生服务均等化的内涵、现状的基础上,分析研究了昆山市城乡一体化进程中推进基本医疗卫生服务均等化的具体做法、存在问题等,为全面实现城乡基本医疗卫生服务均等化提供了理论依据与实践参考。     

Open innovation and the evaluation of internet-enabled public services in smart cities

This article is focused on public service innovation from an innovation management perspective. It presents research experience gained from a European project for managing social and technological innovation in the production and evaluation of citizen-centred internet-enabled services in the public sector. It is based on six urban pilot initiatives, which sought to operationalise a new approach to co-producing and co-evaluating civic services in smart cities – commonly referred to as open innovation for smart city services. Research suggests that the evidence base underpinning this approach is not sufficiently robust to support claims being made about its effectiveness. Instead evaluation research of citizen-centred internet-enabled urban services is in its infancy and there are no tested methods or tools in the literature for supporting this approach. The paper reports on the development and trialing of a novel Co-evaluation Framework, indicators and reporting categories, used to support the co-production of smart city services in an EU-funded project. Our point of departure is that innovation of services is a sub-set of innovation management that requires effective integration of technological with social innovation, supported by the right skills and capacities. The main skills sets needed for effective co-evaluation of open innovation services are the integration of stakeholder management with evaluation capacities.     

中小型企业财务软件服务营销策略

中小型企业财务软件是一种高参与度产品,服务贯穿了产品交付乃至后续使用的所有环节,所针对的用户也具有一定的特殊性.本文结合中小型财务软件服务的特点,分析用户的不同需求,提供让用户满意的服务,为企业提供一些可借鉴的服务营销策略.     

The Value of Household Services

A bstract . A family, in appraising the value of a housewife's services , does not necessarily consider the services of the housewife to be free even though there is no explicit money payment for her services. When the housewife devotes time to housekeeping , either she sacrifices leisure or the family sacrifices labor market income which the wife could earn. Empirical evidence supports the notion that families do not consider the supply price of housekeeping services to be zero. Traditional methods of assessing the aggregate value of household services load to underestimates. The actual market wage rate is a good measure of the value of the marginal housekeeping services of a housewife who also spends time in the labor market. But the potential market wage rate of a full-time housewife understates the value of her marginal product in the home.