机遇与挑战——浅析中国的服务外包形势

伴随着现代服务业的发展,现代服务外包的兴起已经成为各国发展经济的必然选择。目前服务外包是中国承接外包活动非常活跃的一部分,在我国对外合作中占有越来越重要的地位。基于我国政策环境、人力等优势,发展服务外包对于我国来说,是一次参与国际发展好机遇;基于我国服务外包企业和相关市场的发育,这也意味着巨大的挑战。机遇与挑战共存,机遇远大于挑战,我国应该抓住发展服务外包的历史性契机。     

中国发展服务业外包机遇与挑战并存

经济全球化导致资本、技术、人员等生产要素在世界范围内大规模调整和重组,不仅体现在生产、投资和贸易等方面,而且呈现出研发、营销、服务、职业、消费全面全球化的新趋势。在此背景下,服务业外包和转移充实了国际产业转移的内容,成为经济全球化中新的亮点。     

合肥市服务外包产业发展机遇及挑战

尽管合肥市在地理位置、基础设施、科教人才、政策支持等方面具有发展服务外包产业的比较优势,但由于起步晚、发展比较缓慢,目前存在着产业缺乏竞争力、资金匮乏、人才结构不合理等问题。加强合肥市服务外包商业环境建设,优化人才培养结构,重视吸引中高端人才,加大政策扶持力度,可以促进合肥市服务外包产业更好地发展。     

中国-东盟自贸区服务外包产业发展面临的机遇和挑战——以广西为例

服务外包产业是当前国际产业转移的新趋势和现代服务业快速发展新的增长点,一年一度的中国-东盟博览会落户广西首府南宁,使广西具有了面向东盟10国的国际大通道的区位优势,广西的服务外包产业正在起步,本文讨论广西服务外包产业发展面临的机遇和挑战。     

服务外包：我国经贸发展的重大机遇

上世纪中叶以来，随着经济全球化加速发展，国际竞争日趋激烈，企业之间的分工协作不断出现新的模式，涉及的领域也越来越广泛。在这一大背景下，外包逐渐兴起、发展和壮大。外包的出现，进一步促进了世界产业结构调整，对我国经济贸易发展产生了十分深刻的影响。     

跨国公司服务外包发展与我国承接的对策分析

随着经济全球化的深入,跨国公司为保持在国际市场上的竞争优势,纷纷将其非核心服务业务向海外转移,服务外包已日渐成为跨国经营的新潮流,这为我国提供了一个发展服务外包的良好机遇。基于概述跨国公司服务外包的发展,分析当前我国承接国际服务外包的现状和问题,并提出我国承接服务外包的对策建议。     

国际外包服务市场、机遇、挑战

随着科技进步和经济全球化的深入，国际服务外包异军突起，蓬勃发展。目前已经逐步形成了以国际外包服务为主导的现代生产服务业的新兴市场。本文研究了国际外包服务的市场形成与发展，分析了其兴起与发展的主要动因，论述经济全球化条件下国际外包服务市场面临的机遇与挑战。     

中国外包业发展对策探析——制造业向服务业转移

中国外包业的发展经历了最初的制造业外包到现代服务业外包的过程。发展服务业外包,对加快现代服务业发展、优化经济结构、提升经济发展质量具有重要意义,然而中国服务外包的整体实力仍然较弱,为此中国需要借鉴印度服务外包成功的经验,加强与异国文化的和谐相融、加强培养和吸引人才机制建设,强化产品质量,以促进中国服务外包跨越式发展。     

服务外包,机遇与挑战并存

得益于全球产业结构调整，目前，中国逐渐成为全球发达国家关注的外包焦点，发达国家在中国的发包业务涉及的范围很广，包括软件服务、金融、保险、会计、客户服务、研发等众多领域，其中以软件外包发展最快，到2006年中国将成为世界第三大信息产业市场，2015年则会跃居全球首位。由于全球服务外包的迅速发展以及其所蕴藏的巨大发展潜力，     

中国承接服务外包的现状与对策研究

本文对中国承接服务外包的现状进行了客观的阐述,并对中国承接服务外包现状中存在的问题进行了系统的分析,针对问题产生的深层原因以及中国经济体制实际情况结合科学发展观为指导,提出了中国承接服务外包的优化策略与具体的革新路径。     

全球离岸服务业的发展分析

据UNCTAD对全球FDI的调查结果显示,FDI正在向服务业转移。离岸服务业借助大型跨国公司得以迅速发展,到今天已成为FDI中最具潜力的行业。本文从离岸服务业的相关概念入手,分析该行业在全球的发展现状及趋势,以期对离岸服务业在中国的发展起到一些指导性的作用。     

Governance decisions for the offshore outsourcing of new product development in technology intensive markets

This study addresses how buyers organize their offshore outsourcing new product development relationships. Building on transaction cost economics and resource dependence theories, we propose a model of the influence of key new product development offshore outsourcing factors on two important buyers’ governance decisions (i.e., supply concentration and degree of supplier involvement). The antecedents, drawn from the marketing, management, and international business literatures, include: three sources of asset specificity (degree of modularity, strategic value of the project, and technology specificity) and two sources of uncertainty (cultural distance and technological discontinuity). The results, derived from an analysis of 200 offshore outsourcing new product development relationships, provide new insights for academics and practitioners.     

商业模式创新视角下的现代服务业发展分析研究——以宜信集团为例

在竞争激烈的市场经济时代,商业模式之争已成为企业取胜市场的关键;商业模式创新作为实现可持续竞争优势的最佳途径,也已成为新的竞争焦点和学者研究的热点。本人通过文献回顾来构建自己的理论框架以及阐述商业模式创新理念的内涵,并通过对宜信集团商业模式的案例研究得出相关结论,最后概述我国现代服务业的发展前景。     

Global talent management and global talent challenges: Strategic opportunities for IHRM

The need for multinational firms to be as competitive in the global marketplace as possible has increased dramatically over the past twenty years. For international human resource management this has meant many strategic opportunities to international human resource management. An excellent example of such an opportunity is that which exists regarding the management of talent. This opportunity began to develop in the late 1990s with the advent of the challenge of “global talent management.” During the past few years this opportunity has expanded to include challenges dealing with talent shortages, talent surpluses, locating and relocating talent, and compensation levels of talent. Together, these conditions are all “global talent challenges”. In this article we describe these several global talent challenges and the strategic opportunities they present to firms and propose the implications of these for firms and for the field of international human resource management.     

Opportunities and institutions: A co-creation story of the king crab industry

If entrepreneurs are constrained and shaped by existing institutions, how? If entrepreneurs products and services, how can institutions remain unchanged? This paper explores this theoretical conundrum empirically through the examination of the actions of entrepreneur Lowell Wakefield. Contrary to previous work that suggests that it is institutional entrepreneurs that bring about institutional change as a means of advancing their social interests, this paper shows that a profit-seeking entrepreneur without prior institutional affiliation or experience can create an opportunity along with the supporting industry standards and regulations.     

The impact of offshored and outsourced call service centers on customer appraisals

Firms are increasingly relying upon offshored and/or outsourced call centers to provide post-sales assistance to their customers. Although the motivation to engage in these practices is efficiency gains, the possibility exists that offshored and outsourced call centers may have a detrimental impact on customer appraisals. The aim of this research is to posit the conceptual reasons as to why differences may arise in customer evaluations from these practices. To this end, we rely on the homophily principle and hybrid organization theory to provide conceptual grounding, and utilize a company dataset of customer post-call evaluations to offer an initial test of the hypotheses.

Establishment of a performance-evaluation model for service quality in the banking industry

The study addresses the problem of service quality in the banking industry by modifying an importance–satisfaction (I–S) model in order to develop an integrated performance-measurement model for the banking industry, which would enable the priority of items for improvement to be determined. An importance and satisfaction questionnaire has been provided to determine which items do not fall into the appropriate performance-control zone of the performance-control matrix of the model. The performance-control matrix index provided enables the value of certain improvement objectives to be calculated. Finally, quality loss function is then adopted to rank the improvement objectives in terms of priority. A case study of a Taiwanese bank is then presented to demonstrate the applicability of the model in practice. The study thus presents a complete assessment model that helps managers to identify items for improvement, while simultaneously promoting cost and time efficiencies in service processes.     

Strategic challenges and issues for Chinese managers and management in the global economy: conclusions

The contributions to this symposium on ‘Demystifying Chinese Management’ have attempted to tackle new strategic issues and challenges vis-à-vis the newly diversified ownership and management system which has occurred since Deng's economic reforms. It is clear that when we try to ‘make sense’ of management in the People's Republic of China, we must take into account the degree to which Chinese management has become distinctive, with an adaptation of exogenous knowledge to local circumstances and a relative degree of ‘convergence’ involving a synthesis of ‘local’, ‘glocal’ and ‘global’ forms.     

Enrolling in global networks and contingencies for China's solar PV industry

This study tests the contention in the Asian business systems literature that interacting with global managers and increasing experience via international education are ways by which Asian firms enroll in global networks, thus potentially leading to changes in their broader network contingencies. Chinese solar PV firms are examined given the competitiveness of Chinese products in the global marketplace and the importance being placed on solar energy domestically as China confronts increasing pressure to protect its environment and control pollution while meeting mounting energy needs. Results indicate an emphasis on extra-firm institutional network relationships both within and outside of China for all firms, characteristic of a bourgeoning energy sector. A unique result is that buyer–supplier networks are spatially influenced by extra-local managerial education. Enrolling in wider networks also matters as firms with internationally educated managers have more non-mainland Chinese managers, which mitigates traditional management practices at home.     

生产性服务业的现状、问题与发展趋势

国务院《关于加快发展服务业的若干意见》要求:到2010年,服务业增加值占国内生产总值的比重比2005年提升3个百