浅析现代物流企业提高服务质量的措施

电子商务环境下,物流企业面临着新的竞争与环境.消费者对物流企业服务水平的要求越来越高,这就要求物流企业审时度势,在新的市场环境中不断提升自己的服务质量.本文主要说明了现代物流企业提高服务质量的几点可行性措施.     

基于体验的品牌关系分析框架

物流品牌竞争的最终目标是赢得客户。随着消费者对物流认识的逐步深入,消费者不再认为物流品牌仅仅是一个企业的符号。     

物流快递:消费者最不满意的是速度

随着电商行业的蓬勃发展,物流行业也得到了井喷式的发展,消费者对物流行业的投诉数量也越来越多。物流行业的竞争也越来越激烈,如何提高自己的竞争力,在物业行业中取得一席之地,是众多物流企业需要思考的问题。提升客户满意是其中的重中之重。差异化的竞争策略是企业最终的选择。     

电商企业更需要柔性化的物流系统——访1号店供应链资深总监杨平

相对于传统零售企业,电商面对的是更为碎片化的订单以及越来越注重物流体验的消费者,特别是在“双11”以及节日促销期间,订单量大幅飙升,如何实现快速准确履单并配送给消费者,是电商面临的巨大考验.为了增强竞争优势,大型电商都非常重视供应链与物流系统建设,拥有高效的物流系统成为电商追求的目标.在电商争相布局物流的竞赛中,1号店位于行业前列.     

中小物流企业市场竞争研究

2005年5月1日,《物流企业分类与评估指标》的出台将推动我国物流行业的重新洗牌.“洗牌”后中小物流企业在我国物流企业中仍占绝大多数.中小物流企业的生存、发展以及壮大将直接影响我国物流业的健康快速发展.本文根据当前我国物流市场的竞争环境,通过对中小物流企业竞争可能性的分析,提出了一系列针对中小物流企业的竞争策略,以促进中小物流企业突出重围,不断发展壮大.     

我国第三方物流企业并购重组的经济学分析

我国第三方物流发展起步晚,发展慢,大多数第三方物流企业规模小、服务单一、物流设施设备落后、信息化水平低,在竞争中处于劣势.第三方物流企业要想迅速扩大规模,提高服务,整合优化资源,必须走并购重组之路,以提高国际竞争力.     

物流客户服务与企业竞争力

在现代商业社会,市场竞争愈演愈烈,依靠产品的差异和价格战来求得企业赢利效果越来越小,核心产品的竞争优势已经不能对客户产生决定性的影响.目前的竞争是外延产品的竞争,这才是企业获得竞争优势,赢得市场的关键.物流客户服务的影响是外延产品中的重要方面,发挥物流客户服务的优势才能在竞争中取胜.而国内企业中有许多并未认识到物流客户的重要性或没有真正发挥物流客户服务的优势.本文讨论了物流客户服务的概念、构成要素及其与企业竞争力之间的关系,分析了国内企业物流客户服务现状及形成原因,最后提出了国内企业通过物流客户服务增强企业竞争力的战略建议.     

货运物流运输网络中的配送装载业务优化

电子商务竞争日趋激烈的环境下,物流市场的抢占已成为当前产业竞争的关键环节。随着我国物流行业的迅猛发展,第三方物流与非物流企业以及消费者之间的联系越来越密切,尤其是近10年来,我国物流基建设施的不断完善、国家推动物流企业健康发展的相关政策相继出台及物流信息化建设与电子商务环境的融合等,均给现代物流企业注入了新的动力,同时也对物资运输中的配送等环节提出了更为严格的要求,机遇与挑战共存是当前物流企业所面临的问题。     

产品召回与企业逆向物流信息系统构建

随着市场经济的进一步发展,以买方市场为标志市场日益成熟,消费者的影响力逐步增大,产品竞争日趋激烈,在市场优胜劣汰法则面前,只有质量过硬的产品才能吸引客户,优质的服务才能留住客户.残酷的市场竞争逐步迫使企业对产品的责任一直在不断扩展,已经延伸到产品的整个使用过程直至使用完成阶段.因此,在产品的整个生命周期的某些阶段,制造商、分销商和零售商可能需要再次对产品的全部和部分负责.由企业的设计、生产、包装、销售、储运等自身行为过程中造成产品质量缺陷,导致的消费者权益受损都会由企业负责.当因某些特定产品在一定区域内对大面积的消费者造成损害,使消费者权益受损时,企业就不得不在市场监督部门监督下对有缺陷产品进行集中回收处理.逆向物流的问题就此产生.这种情况就是典型的企业逆向物流--产品召回制度.     

第三方物流信息化战略的实施路径

当前,物流竞争已经从原来关注物流设施水平转向了信息管理能力的提高和信息技术水平的提高上。如果没有物流企业的信息化就谈不上对顾客的响应能力的提高,就会在竞争中处于劣势。出于这些原因,大部分国际物流企业开始对各个环节进行独立的信息化技术支持与IT系统的整合集成。     

Development in Information and Communications Technology (ICT) Statistics at the Australian Bureau of Statistics

This paper outlines the ICT statistical developments that the ABS has undertaken over recent years. These developments have been on both the supply side (ICT industry) and the demand side (use of IT by sector). The content of ABS ICT surveys has changed significantly over the last few years and are expected to develop further in line with industry changes and emerging policy needs.
Recent developments in household collections have been the inclusion of IT use questions in the 2001 Census of Population and Housing and in various ABS social surveys such as Children's Participation in Culture and Leisure Activities. Annual business IT use surveys are now conducted and include topics such as Internet commerce and IT security. Biennial ICT industry surveys are conducted to provide data on ICT production, imports and exports, ICT industry employment, performance and structure information. An Internet activity survey is run every six months and provides regional Internet access details and infrastructure details on Internet service providers.
A major development for 2002–03 will be the compilation of an ICT satellite account. ABS intends to produce an ICT Information Development Plan to guide its future statistical development work in the ICT field.     

Value at Risk in the Suburbs: Eminent Domain and the Geographical Politics of the US Foreclosure Crisis

Several US counties and local governments have recently considered a novel solution to the foreclosure crisis. They plan to use eminent domain to compel the owners of mortgage debt—and specifically of private‐label mortgage‐backed securities—to sell the debt to the government at a price reflecting the loan's market value. The government would then restructure the debt and resell it to new investors. The plans are striking because—in contrast to both development‐driven eminent domain and the federal subprime bank bailout—they would force investors to assume asset devaluation and increased long‐term risk. Notably, the plans have emerged as an instance of financialization‐focused politics in suburbs and suburban cities of color, specifically majority‐black and ‐Latino/a suburbs. Local support for the plans, we argue, is rooted in the long‐term disinvestment of these ‘suburbs of exception', which became targets of subprime lending and eventually sites where the ‘financial exception' has been localized. But these demographic shifts, fragmentation and fiscal pressures have at the same time created a suburban political terrain in which the plans have gained their strongest political support.     

Towards a Theory of Serendipity: A Systematic Review and Conceptualization

Serendipity – the notion of making surprising and valuable discoveries – plays a major role in the success of individuals and organizations alike. Previous research has established the importance of serendipity and identified important individual- and organizational-level antecedents. However, the literature has been dispersed and the boundaries of the concept have been blurry, leading to a lack of conceptual clarity and structure, and thus limiting validity and managerial actionability. Based on a systematic literature review, I synthesize existing management-related research on serendipity and explicate the emergence and composition of serendipity in the organizational context. I first identify three necessary conditions that differentiate serendipity from related concepts such as luck or targeted innovation: agency, surprise, and value. Then, I draw from the literature on sensemaking, event-based theorizing, and quantum-based approaches to management to conceptualize the process of cultivating serendipity in the organizational context as a process of enabling potentiality and materialization, and develop a multi-level theory of (cultivating) serendipity. This conceptualization contributes to our collective understanding of how, why, and when (i.e., under what conditions) organizations can leverage the value in the unexpected, which opens up fruitful avenues for further research.     

Accountability of NGOs in Bangladesh A critical overview

NGOs in Bangladesh have been recognized as effective change agents in the socio-economic arena throughout the world. Their contributions in micro credit, non-formal education and primary health care are widely known. NGOs play a significant role in society. NGO accountability, as a result, has become a critical issue. NGO accountability in Bangladesh has been examined here in relation to patrons, clients and themselves. Of the three relationships only accountability to patrons is in a near satisfactory state. Accountability to clients is handicapped by lack of opportunities of beneficiaries to participate meaningfully in NGO policy making. Accountability to themselves is adversely affected due to the adherence to a strictly hierarchical system and the influence of founding and charismatic NGO leaders.     

Towards an Asian model of human resource management? A comparative analysis of China,Japan and South Korea

There has been much discussion regarding the possible decline and weakening of national systems of human resource management (HRM). Yet, culture and institutions are often cited as the major stumbling blocks to this outcome. Such constraints may dissipate in the analysis, particularly if ‘regional clusters’ are considered where geographic and cultural closeness and ‘openness’ to similar economic pressures exist. In such cases, it might be postulated that convergence in HRM will occur. We argue that China, Japan and South Korea represent such a cluster. This article examines these countries, to see if a degree of convergence is taking place and if it is towards an identifiable ‘Asian’ model of HRM. A model of change is presented that distinguishes between levels of occurrence and acceptance. Details of the development and practice of HRM in each country are then set out. The article ends with a discussion and implications section and a brief conclusion.     

The Creation of the Office for National Statistics

A new Office for National Statistics was created in the United Kingdom in 1996 following a series of developments designed to strengthen the relevance and integrity of statistics. This paper describes these fundamental changes and sets out a blueprint for future progress. It also sets current developments in the United Kingdom in an historical and international context.     

What helps? Women engineers' accounts of staying on

We have considerable understanding of the obstacles that women engineers encounter and the reasons that they leave the field, but we know less about what enables them to remain. Adopting an interpretivist approach, this article examines how a group of British women engineers in two FTSE 100 companies account for “staying on” in their male‐dominated work settings. We delineate four specific forms of help that facilitate women's retention in the field. We argue that exposure to help leads to women developing a habitus that enables them to continue working in engineering. To conclude, we draw on our findings to outline HR practices that will facilitate supportive relationships in the workplace and pave the way towards developing more positive organisational climates.     

论现代物流企业的发展观

物流业经过诸多年的发展目前已经成为最热门的行业之一,物流企业的注册数量也与日俱增,达到前所未有的规模。毋庸置疑,任何企业都希望自己迅速做强做大,并成为真正现代物流企业的典型代表,要实现这一目标一个首要问题就是要解决现代物流企业的发展观问题。     

浅谈大体积混凝土裂缝的控制

大体积混凝土的裂缝问题是实际工程中长期困扰工程技术人员的问题,其控制技术的研究是混凝土结构研究的热点问题,具有重大的学术价值和潜伏的工程背景。     

Supply Chain Strategies in the UK Fashion Industry—The Rhetoric of Partnership and Realities of Power

This paper focuses on the fashion industry, one characterised by issues such as dramatic shifts in the scale and power of major retail buyers in the market, the advent of retailer own brands, and the nature of sourcing and supply chain decisions, issues that are increasingly global in nature. The aim of this research is to explore the nature of relationships between UK high street multiple fashion retailers and their contracted suppliers, many of whom are entrepreneurial firms by most definitions of the term. Four core themes emerge from the literature and provide a framework for the research, namely, power, process, partnership, and people. The research approach was qualitative, and conducted over a period of twelve months. The paper ends with an agenda for future research.