CRISIS KNOWLEDGE IN TOURISM: TYPES,FLOWS AND GOVERNANCE

Driven by the rapidly growing number of crises that affect tourism, the study of crisis knowledge management is gaining an increased interest in the tourism field. Effective management of crisis knowledge enhances the resilience of tourism organizations and destinations in crisis situations, strengthens their defense mechanisms, limits potential damages and allows them to bounce back to normalcy faster. This paper uses critical incident interviews with 21 tourism executives in order to identify the types of crisis knowledge they employ in the advent of a crisis and to explore the crisis knowledge management processes and flows within their organizations. Drawing from extant generic literature and the informants’ responses, the paper proposes a framework for the governance of crisis knowledge in tourism.     

梦幻亚丁 身心如洗

走过雪山碧草地,始信人间有仙境。香格里拉,藏语意为与世隔绝的世外桃源。那里有辽阔的地域,绵延的山脉,丰腴的草场,清澈的溪流,纯洁的雪山……英国小说家詹姆     

九寨归来不看水

九寨沟山美、树美、水美,她的美动人心扉,使人永远不能忘怀。那是片让人感叹大自然神奇造化的土地,一个个海子是我见过的最绚丽多姿的水,她的美扣人心弦。九寨的水,又岂止是一个"美"字所能形容的!她像是瑶池中最清纯的仙女降临人间,好像中最动听的歌曲轻轻而奏,她像是洁白纤细的手指,拨动着我心中那根叫做"回归"的弦……     

VIDEOS IN REVIEW

Abstract

THE LAST VAUDEVILLIAN: ON THE ROAD WITH TRAVELOGUE FILMMAKER JOHN HOLOD. Ruoff, Jeffrey. Vaudeville Verite, Wright Theatre, Middlebury College, Middlebury, VT05753 USA (jruoff@middlebury.edu) VHS, 30-minutes, $53.00 (institutions) and $23 (individuals). Reviewed by William N. Chernish     

忘情白洋淀

小时候,很喜欢看孙犁的作品。他的文笔之优美在现当代作家中极少有人能出其右,其笔下的白洋淀如诗如画,晶莹剔透:"淀里也是一片银白的世界,水面笼起一层薄薄的白雾,风吹过来,带着新鲜的荷叶荷花香。"读来令人心旷神怡,欣然向往。在天津大学读书四年,笔者曾见到过寓居津门的孙犁老先生。谈及白洋淀时,这位文坛耆老仍激动不已,脸上律动着笑的波纹。白洋淀,是孙老记忆中永远的青草园。天高气爽,碧空如洗。金秋的—个星期天,笔者如愿以偿地来到了神往已久的白洋淀。白洋淀神话般地展现在眼前,显示了大自然的神奇造化。碧波万顷一鉴     

PUBLICATIONS IN REVIEW

Abstract

CRUISING: A GUIDE TO THE CRUISE LINE INDUSTRY. Mancini, Marc. Delmar Thomson Learning, 2000, $41.95, ISBN 0-76680-971-4. Michael A. Freiband Reviewed by Program Head

THE DISTANCE LEARNER'S GUIDE. Connick, George P. (Ed.) Prentice Hall (Upper Saddle River, NJ 07548 USA), 1999, xvi + 192 pp. (Diagrams, checklists, exercises, website, index), $22.15 (softcover) Reviewed by William N. Chernish

TOURISM: PRINCIPLES, PRACTICES, PHILOSOPHIES, 8th Edition. Goeldner, Charles R., J. R. Brent Ritchie, and Robert W. Mclntosh. John Wiley and Sons, 1999, Hardcover, $64.95, pp. 752 Reviewed by Zongqing Zhou     

剑桥游记

剑桥位于伦敦东北约100公里处,坐火车只要45分钟。她是英国(United Kingdorn)剑桥郡(Cambridgeshire)的郡首。这里著名的剑桥大学成立于1209年。在1231年,英国国王亨利三世(King HenryⅢ)授予剑桥大学特权,在之后数百年间,剑桥大学校长的权力大于剑桥镇长,这就是著名的"袍镇之争"(Town-Gown Rivalry)。剑桥在1951年才被英国皇室从镇升级为市。剑桥城的许多地方依然保持着中世纪以来的历史风貌,到处是精心维护的古老建筑,墙壁上装饰着古朴     

住在晋城

相府庄园相府庄园酒店是由山西皇城相府集团投资兴建的五星级会议、度假型生态酒店,由著名的锦江国际酒店管理有限公司全权管理。酒店位于山西省阳城县国家AAAAA级旅游景区皇城相府域内,占地面积71928平方米,建筑面积26610平方米。共有客房118套,设有总统套房、商务楼层、行政酒廊和豪华标房;所有房间提供免费宽带上网和多种语言国际卫星电视节目。中、西餐厅提供精品粤菜和官府菜肴,生态餐厅可供260人同时赏景就餐;大中小型会议室配备高档设备,拥有     

购在晋城

陵川党参一棵五花芯,强如十斤参。陵川县五花芯党参受特定地理、气候、土壤、矿物质含量等局限,只产于陵川县,年产30万千克。2004年,陵川党参顺利通过国家药监局GAP认证验收,成为山西省首家通过GAP认证验收的中药材品种。