Correlates of turnover propensity of software professionals in small high tech companies

Abstract
The intent of this study is to shed some empirical light on the turnover propensity of software professionals in small software companies. Different sized firms were included to examine whether organizational size affected the relationships between the time the employees expected to stay in their present company, and a range of personal and organizational characteristics. A sample of 339 employees completed a questionnaire on their experience of and reactions to working in their current firm. None of the usual demographic indicators, e.g. age or tenure, was related to turnover propensity. The more time spent on programming, debugging or implementation, the shorter the time expected to stay. Satisfaction with both job and senior management was strongly related to expecting to stay longer, although satisfaction with project team or immediate boss showed virtually no relationship at all. The effect of organizational size occurred primarily with different company atmosphere qualities and certain work conditions. A warm atmosphere, fun and enjoyment, and friends in the company were important correlates only for the companies with below 50 people. Autonomy was a critical theme in the companies with 150–250 people, and recognition and advancement were important in the large company with approximately 2,000 employees. This suggests that the critical issues managers are confronted with would be different in organizations of different sizes.     

Managing requirements capture within a global telecommunications company

Many firms engage in research activities with the purpose of finding information about the future state of technology, competition and the market. In parallel, companies absorb knowledge through a variety of social and political processes that also influence decision‐making. Such activities enhance understanding of a firm's internal and external environment, so that it can develop and evaluate new product or service ideas more effectively. How firms manage this process is critical to define and prioritise new product development ideas – how organisations find the 'right' idea is critical to ensure future market success. This paper seeks to gain a better understanding of how the knowledge used to create new products and services is acquired, what organisational structures facilitate or impinge this process and how individuals and groups within organisations behave in the very early stages of new product development. An in-depth case study of a global telecommunications company is presented and the management processes for a number of different projects in various divisions of the company are compared and discussed.     

Controlling offshore knowledge workers: Power and agency in India's software outsourcing industry

The paper describes the modes of organisational control employed in the Indian software services outsourcing industry, highlighting the combination of subjective and panoptical managerial techniques. Drawing on ethnographic work in several software services companies in Bangalore, India, it explores the structures of power that operate in these organisations as well as the agency and subjectivity of software workers.     

The complex relationship between inventory control and organisational setting: Theory and practice

Within companies it is widely recognised nowadays that the performance of inventory systems is not only determined by the way the inventory system is planned and controlled but also by its organisational architecture. Notwithstanding its importance, the field of production and operations management still lacks however, a comprehensive body of knowledge integrating both control and organisational aspects of inventory systems. One of the reasons for this shortcoming seems to be a lack of understanding of how inventory planning interacts with its organisational embedding in practice. In this article, this interdependence is further explored. Firstly, a conceptual framework is presented. The framework has been the starting point for five case studies performed during the last years. In this article data gathered over a period of more than fifteen years concerning one company is further explored. One of the main conclusions derived from this longitudinal case study is that organisations often try to neutralise shortcomings in the inventory planning and control system by applying organisational measures. In addition to this positive congruence, negative forms of congruence were also found. Shortcomings in the inventory control system are then negatively re-enforced by its organisational setting. The findings of the case study also suggest that companies often do not apply a clear and well-defined policy regarding the organisational setting of advanced inventory planning and control systems. We end this article by arguing that objectified notions on (re)designing inventory planning and control and its organisational design often under-emphasise irrational behaviour of the parties involved. A further elaboration of the framework presented in this article integrating operations management concepts and organisational theory therefore seems to be worthwhile.     

专注莫如史玉柱

史玉柱之所以能做到如此特立独行的专注,其背后原因和目的值得中国商界借鉴。尽管包括总裁刘伟在内的巨人网络集团公司(NYSE:GA)员工每天上午9点就开始上班了,但不到晚上5点,他们基本上是见不到巨人网络的董事长兼CEO史玉柱的。到了日薄西山时,精神抖擞的史玉柱会准时出现在公司,但是到了公司,史玉柱柱会把大部分需要处理的事情放在一     

After the reforms: how have public science research organisations changed?

Throughout the Western world, the provision of public good science research has undergone dramatic reforms over the past two decades. In the aftermath of these reforms, this paper asks whether the organisations engaged in science research and knowledge production have actually changed, and if so, how? Archetype analysis is used to explore the deep structures of four comparable case study organisations drawn from the New Zealand science sector. The study concludes that no new, stable organisational archetype has emerged following the reforms, but that in fact, a dynamic style of organisation that is in a state of endless transition is the most appropriate response to contemporary demands for knowledge production. The role of organisational leaders in this context is not only to make sense of the organisation's ever‐changing situation, but also to translate this sense into the actions of organisational members and other stakeholders.     

Process reengineering: A review of enablers

In an attempt to improve productivity, performance and overall competitiveness in both domestic and global markets, organisations have realised that there is a need to reform their business practices and become more customer focused. Consequently, these organisations have recognised the need for organisational change, but do not necessarily know how and what to change, to achieve improvements in productivity and performance. Process reengineering has been described as the elixir for achieving dramatic improvements in production time and cost. Process reengineering is not about fixing current processes, but rebuilding them, with the aim of process improvement. This paper will explain what is meant by process reengineering and suggests that before an organisation attempts to process reengineer, a thorough understanding of current practices, procedures and enablers of change are required. Typically, information technology is implemented as the key change enabler of process reengineering implemented as the key enabler without prior consideration to other enablers such as organisational, human resource and total quality management. This paper suggests that the use of information technology as an enabler is rarely sufficient to cause process change. The paper concludes by suggesting that a combination of information technology, organisational and human resource enablers and a total quality management based philosophy are requisite for the effective redesign of business processes.     

Maximising the potential of university spin-outs: the development of second-order commercialisation activities

This paper examines the dynamics of university spin-out company development, based on an in-depth, longitudinal case study of some of the spin-out activities of one of the longest established technology transfer organisations in the UK. The different types of resource flows between this organisation and some of the companies in which it has a stake are discussed. Specifically, the paper considers the efficacy and appropriateness of the university technology transfer office (TTO) becoming involved in what we term second-order spin-out activities. These are spin-out companies that have been formed on technology developed in a spin-out company, or by people working in that spin-out, but which have no substantive connection with the research or personnel base of the university. We argue that in a peripheral non-technology intensive regional economy, the role of the TTO may be more wideranging than has been commonly assumed and may include a focus on regional economic development as well as the commercialisation of university-based research.     

Occupational roles and expectations of research scientists and research managers in scientific research institutions†

Publicly funded research institutes in most countries have been pressed by economic and political pressures through the 1990s to become more financially independent, to be more accountable and to adopt more businesslike principles and practices. In this context the occupational roles and career options for scientists and research managers in these organisations have undergone considerable change. As the research cultures of these institutions take on a more commercial perspective, new and critical career path choices for both researchers and the organisations themselves have emerged. This article focuses on the changing occupational roles of research scientists and research managers in the Australian CSIRO (Commonwealth Scientific and Industrial Research Organisation), one of the world's largest multidisciplinary research organisations. Two critical occupational pathways are discussed: one between science and science management and another between science management and commercial management. Key points where the pathways diverge are identified and linked to broader issues of organisational culture and human resource management. The authors argue that research institutes such as the Australian CSIRO require a ‘multicultural’ management approach that horizontally integrates the industrial, scientific and commercial domains of the organisations’ research cultures.     

Careers in public sector science: orientations and implications

There is consensus that the world of science is changing (Ziman, 1994; see for example Nowotny et al., 2002). The environment in which scientists work is typified now as increasingly dynamic, managerialist and commercialised. This paper focuses on how scientists within different organisational and national contexts understand and enact their careers in the face of such changes. Based on empirical work in the UK and New Zealand, this paper introduces four career orientations evident in the career accounts of these participants. The categories are further analysed in terms of the key drivers to career: science, the organisation and the individual. Implications for career management are discussed in each section. In conclusion, the paper makes two related contributions. First, the evidence presented poses a challenge to highly individualised notions of the career actor central to current career thinking, instead revealing scientists' continued attachment to old institutional arrangements alongside new and emerging ways of understanding career. Second, with reference to the issue of career management of research scientists, the study highlights the need for those involved in management to look beyond employing organisations to other life interests, and science itself. It argues the need for those involved in career management to recognise the variety of legitimate ways to run a scientific career.     

Leveraging knowledge assets: combinative capabilities – theory and practice

Since the publication of Prahalad and Hamel's (1990) seminal paper on core competencies, leveraging technological competencies has become a topic in the resource-based literature. This paper focuses on the creation of combinative capabilities and explains the logic of leveraging resources by combining them. Furthermore, the paper explains on which company levels combinations can be expected to occur and how firms can apply combinations to commercial ends. A case study illustrates one possible way for firms to support such combinations and describes how companies can develop a new organisational form for R&D that is more able to overcome the limitations of functional and divisional forms of R&D.     

Does the level of experience have an effect on CRM programs? Exploratory research findings

A growing body of academic and practitioner literature has highlighted the differences in definitions and approaches to customer relationship management (CRM), suggested frameworks for successful CRM implementation, and provided evidences of CRM success and failure. Such accumulating wisdom might be expected to imbue practice with knowledge of what works better in CRM and to entail, therefore, an improving experience of CRM over time. To date, however, the effect of experience on CRM implementation has not been discussed in literature. This paper studies CRM from the organisational learning perspective. It provides evidence from empirical research conducted among users (firms), consultants, and suppliers (software vendors) about the effect of experience on CRM. The exploratory research findings of this study draw attention to the extent to which firms deploying CRM are sensitive and responsive to what they might learn from their implementation efforts and establish a platform for future research. The paper suggests the need for the two processes of CRM and organisational learning to move in tandem to be mutually beneficial.     

Impact of funding sources on innovation: evidence from Brazilian software companies

This paper aims to investigate the impacts of different sources of innovation funding on company performances in the context of an emerging economy. Brazilian software companies are selected as a case for this investigation. Data – related to the types of funding support received and eight types of company performances measured in binary scales – was collected through an online survey from 188 companies located across Brazil. A multivariate probit model was estimated to assess the impacts of different funding schemes on company performances – controlling for other confounding effects. The findings confirmed the critical importance of public innovation funding, and revealed that companies that: (1) Used public funds were more likely to become nationally competitive; (2) Used loans from commercial banks were less likely to become nationally and internationally competitive; (3) Reinvested revenues were more likely to gain market share, and help in increasing the number of employees; (4) Not aware of public funding schemes were less likely to invest on research, development, and innovation. The overall findings suggest the positive impacts of innovation funds on company performance. They can serve as a policy guide to develop targeted performance strategy to determine which funding scheme would be effective to foster what outcomes.     

The effects of participatory programmes on productivity in selected multinational organisations

This study examines the potential for increasing productivity through the use of participatory programmes in multinational organisations in Saudi Arabia. Three hundred and forty middle managers selected randomly from 100 Saudi Arabian based multinational companies were surveyed. From a total response of 236, 184 usable questionnaires were obtained. Two published, validated instruments on organisational characteristics were used in the study. The findings show that by using participatory programmes and activities, such as team-building and employee participation in decision making and problem solving often increase organisational productivity. Sixty two percent of the respondents expressed an over-whelming support for participative group management system rather than other management approaches.Parts of this paper were presented at the 1988 Southwestern Academy of International Business meeting, November 2–5, 1988.     

Exploring the Contributions of Involving Ordinary Users in Ideation of Technology‐Based Services*

Lead users have long been acknowledged as important contributors to the market success of innovative products and services. The ability of lead users to be such effective innovators has been ascribed to a combination of adequate technological expertise and superior knowledge of the user domain so‐called use experience. Drawing on the apparent success of lead users in innovation, many companies are now attempting to involve other types of users, namely, ordinary users, for ideation at the fuzzy front end (FFE) of new product and service development. However, ordinary users do not usually possess the technological knowledge of lead users, and the existing literature provides little guidance on how to manage such user involvement or its expected contributions. The purpose of the present study is, therefore, to contribute to scholarly knowledge regarding the benefits and management of user involvement during the ideation phase of innovation in technology‐based services. More specifically, the study investigates the contribution made in this respect by “ordinary” users, as opposed to professional developers. The research questions that are addressed are as follows: (1) What contributions do ordinary users make when involved in the FFE for ideation of new technology‐based services; and (2) how is the contribution of the users affected by their knowledge of the underlying technology? The study addresses these questions through a literature review and conceptual analysis of the involvement of users in innovation in mobile telephony, followed by an empirical study using a quasi‐experimental design in which the independent variable is the users' technological knowledge of the underlying mobile telephone system and the dependent variable is the quality of the created idea‐proposals from an innovation perspective. Various scenarios involving guided users, pioneering users, and professionals are investigated. The study finds that the users' knowledge of the underlying technology has an effect on their propensity to contribute with incremental or radical new ideas. The ideas from guided users tend to be more incremental whereas the pioneering users' ideas are more radical. Contrary to the users in the guided user scenarios, the users in the pioneering user scenarios have a propensity to produce ideas that challenge the prevailing dominant logic of the company; these ideas can be used to assist the company to think in new trajectories. The paper proposes that ordinary users should not be expected to contribute ideas that can be directly put into the new product development process; rather, ordinary user involvement should be regarded as a process whereby a company learns about users' needs and is inspired to innovate. The paper concludes that user involvement can actually be a stimulus for review of a company's business strategy.     

Cycle Time in Packaged Software Firms

Reduction of cycle time (i.e., time to market) is a fundamental competitive strategy in many industries. With the current proliferation of personal computer (PC) technology, software developers face intense competition. However, unlike their counterparts in other consumer goods markets, product development managers in the software industry appear to be less concerned with (or even aware of) cycle time than they are with other competitive variables. To explore the role of cycle-time reduction in the process of developing software packages, Erran Carmel conducted a study of 15 software package companies in the Washington-Baltimore metropolitan area. The survey results indicate that software package developers are generally unaware of cycle-time reduction as a management concept. Instead, software developers tend to focus on rapid development, with an emphasis on “crunch” periods of intense effort aimed at meeting a deadline. During these periods of peak activity, 87% of the developers in core teams worked more than 56 hours per week and 47% worked more than 71 hours per week. In terms of the organizational variables necessary for cycle-time reduction, all of the survey respondents point to the importance of a small, cohesive, core development team, similar to a cross-functional team. Members of the core team are entrepreneurial and share a common vision of the product's design, use, and long-term direction. As for the development variables associated with cycle-time reduction, the software companies in the survey typically do not use process models or risk analysis techniques. Similarly, they devote scant resources to automated tools. For the majority of the firms in the survey, annual investment in automated software development tools is less than $1,000 per developer. On the other hand, reuse (as embodied in object-oriented design and development) and incremental innovation are important to all of the sample firms. Although quality assurance (QA) activities are not addressed in the innovation literature, QA is a significant cycle-time component in software development. As demonstrated by the industry practice of releasing products with long lists of known defects, the software product category clearly has quality problems. With the current boom in new users, pressure will grow for improved quality. To remain competitive, software developers need to determine how they can better integrate QA activities into the development process while reducing cycle time.     

The Role of Users in the Development of Applications Software

Meeting the needs of users has always been the goal of product developers. Recently, however, the important role of users as developers of new products has become more fully recognized. In many industries, it seems, users are actually a dominant part in the innovation process. To discover the part played by users in developing new computer software, Chris Voss traces the development path of a large number of software applications. He finds some particular circumstances where users lead the development of new products. This article and another that follows provide another view of software innovation to go with the preceding article by Glenn Bacon.     

Implementing industrial sustainability: the research issues in technology management

This paper ties together issues in the implementation of industrial sustainability and the contribution that technology management research has to offer. The idea of sustainability seems to be slowly attracting more attention. Discussion occurs not only amongst world governments, academics and NGOs, but also in industry. Industrial sustainability now appears to be moving up the management agenda in many organisations. Corporate reputation and shareholder value may be at stake for organisations which cannot demonstrate a rational position on sustainability. However, despite this increasing awareness, in practice there are a number of barriers to the implementation of industrial sustainability ideas. For a start, it is unclear what industrial sustainability means in practical terms. The business case for implementation is often built on individual conviction or motivational case examples, rather than being grounded in solid theory with associated frameworks, guidelines and tools. Particular challenges facing organisations include the choice of appropriate product and process technologies, lifecycle valuation techniques, changing employee and other stakeholder mindsets, and possibly most importantly, creating a new business model altogether. In light of these issues, this paper sets out to review the contribution that technology management research can make towards the effective implementation of industrial sustainability. Considerations include the cross‐functional and cross‐organisational issues of implementation – bringing together various business units and functions within a company, and the many players in a supply chain, with the goal of improving environmental, social and economic performance in parallel. There is a need to develop new methods for technology valuation which integrate the concept of triple bottom line accountability and existing technology strategy in organisations could be extended, to include the wider set of values that underpin the concepts of industrial sustainability. The critical research needs for this to be achieved are identified.     

王传福:制造电动车神话

他不一定有最好的技术和资本实力,但他有最好的理由来作一个汽车行业的颠覆者和搅局者。5年前,当王传福宣布比亚迪要用"一次充电就可以跑350公里"的电动车取代深圳的几千辆燃油出租车时,最多也只是一份蓝图,但是在今天,当王传福再次表达希望能够要争取换掉深圳的燃油出租车时,"一次