Mainland Chinese Tourists to Hawaii: Their Characteristics and Preferences

Tourism is the most economically important industry to the United States' only island state, Hawaii. With Hawaii's highest spending and largest international tourist segment, Japanese, decreasing significantly (a loss from over 2,000,000 in 1997 to just over 1,000,000 Japanese visitors in 2009), Hawaii needs to prepare to replace the significant decrease of Japanese visitors with a new visitor market. The logical new international visitor target market would be tourists from the fastest growing economy in the world, that being China. The purpose of this study is to explore the differences in attitudinal and behavioral characteristics, and preferences of Chinese tourists in Hawaii according to key sociodemographic variables. The results of this study conclude that sociodemographic variables show significant differences in attitudinal and behavioral characteristics. For example, when comparing the number of times a respondent had visited Hawaii, first-time visitors showed the highest level of preference for a deluxe hotel while second-time visitors showed the highest level of preference for a budget hotel. Those who had visited Hawaii three or more times indicated the highest preference for a first class hotel and also to be more interested in high-end shopping. First-time visitors showed the highest percentage in the lowest category of estimated cost of gifts (US$0–US$300). This indicates that Hawaii tour operators should focus on introducing more discounted shopping to first-time visitors.

The results of this study are likely to be beneficial for understanding Chinese tourists and establishing marketing policies to enhance their satisfaction and raise their intention to revisit Hawaii. The findings of this study could be helpful for all stakeholders including local tour operators, the hotels, and Hawaii's tourism officials.     

European Silk Road Tourists' and Their Tour Guides' Perceptions of Product and Service Quality

Abstract

The development potential of the China Silk Road tour has been recognised by international organisations. In a preliminary survey product and service quality perceptions of 78 European Silk Road tourists and of 20 guides were assessed. The tourists were quite critical of food served outside their hotels, the interest created by the attractions, the friendliness of locals and the price and quality of souvenirs. In nearly all these aspects tour guides' assessment differed substantially from their clients'. These results indicate a need for product and service quality improvements, including tour guides' training, to realise the undoubted potential of China Silk Road tours.     

Visitors' Perceptions of Holiday Experiences and Service Providers: An Exploratory Study

Abstract

The paper presents and discusses the results of an exploratory, empirical study, which intended to explore links between holiday experiences and the assessment of the tourism offering. Focusing on evaluation as perceived by customers, the author argues for the acknowledgement of their notion of the ‘holiday product.’ Consequently, the central theme of the study is the holiday visitor's narrated experience. It was found that prevalent assessment frameworks were inconsistent with the way visitors described their own holiday evaluation. Instead of a component-based judgement process, visitors seem to evaluate holidays against vague holiday ideals. Based on this finding, an alternative role and assessment model of service providers is proposed.     

Using web and mobile technology to motivate pro-environmental action after a nature-based tourism experience

Nature-based tourism provides an ideal context for motivating pro-environmental action, as it draws travellers interested in the natural world and showcases unique, and often threatened, environments. This study examines efforts to motivate environmentally related behaviour in tourists' everyday lives using a technology-based intervention following an elephant seal viewing tour at California's Año Nuevo State Park. A total of 362 visitors completed pre-tour and post-tour surveys, with 94 visitors completing a final survey three months after the tour. We found that, although the intervention had little influence on conservation action overall, it was effective for a social media-related action. Post-tour conservation actions were significantly affected by emotional connection to wildlife during the tour and repeat visitation to either the same or another state park. We found that visitors' connectedness to nature increased during the three-hour tour, but returned to pre-visit levels three months later. Practical implications include that parks should encourage repeat visits, suggest an assortment of other experiences that support connecting to nature, and link their conservation messaging to visitors' close, personal, and emotional experiences with fauna. We suggest that one simple, yet effective, way to do this is through maintaining the visitor–park experience through a social media community.     

Buyer Decision-Making Behavior in International Tourism Channels

Summary

Despite the development and maintenance of effective channel relationships in international tourism markets being critical to a firm's success, little research has been undertaken in business-to-business relationships in cross-national markets (March 1997a; Crotts, Aziz & Raschid 1998). This research paper offers insights into the decision-making behavior of a critical intermediary in international tourism channels, the inbound tour operator (ITO). In an exploratory study, the purchasing attitudes of ITOs, in their functions as purchasers of tourism products on behalf of overseas clients, are examined. Respondents were asked to assess the importance of a number of supplier attributes for three types of tourism products: hotels, coach companies and restaurants. Twenty-six inbound tour operators specialising in the Asian or Japanese inbound markets into Australia were surveyed; though small in number these firms handled over 800,000 visitors to Australia in 1998 (including 82% of the entire Japanese market). The results from a 43-item questionnaire, designed after preliminary discussions with ITOs, reveal differences between the attitudes of Japanese-market and Asian-market ITOs in their purchase decision-making behavior and in buyer attitudes toward different product types. The findings offer useful lessons for suppliers in the management of their relationships with inbound tour operators.     

Implications of Chinese Casino Visitor Characteristics in South Korea

ABSTRACT

This study employs logit analysis to investigate the socio-demographic characteristics and travel behavior patterns of Chinese casino visitors. This study presents the trends of China's outbound travel market. The findings show that a typical Chinese casino visitor to South Korea has a high income level; but a low level of education; has no religious preference or believes in the traditional Chinese religion; travels with friends and colleagues affiliated with an institution or organization; is in his/her 30s and 40s; and tends to have a prior overseas travel experience. This study will help tour operators, wholesalers, and casino operators to establish effective marketing strategies to better meet the needs of these Chinese casino visitors.     

The evaluation of visitor experiences using the peak-end rule

ABSTRACT

As the peak-end rule suggests that the peak and the end moments are a better predictor of the overall evaluations of experiences than an average of the total experiences, the purpose of this study was to examine the role of the peak-end rule in predicting overall satisfaction with the visitors’ experiences. The data was collected from 187 visitors who participated in alleyway historical tour areas. The results of this study support for the peak-end rule of visitor experiences associated with travel and tourism behavior. The study also suggests distinct roles for the visitors’ positive experiences of enjoyment, happiness, and pleasure with the demographic variables to explain the visitor satisfaction. Additionally, the research finding implies that the visitor experiences were enhanced at the peak and end moments rather than at the most memorable episodes during the historical tour activities. Tourism practitioners may provide a range of meaningful opportunities and differentiated programs with the participants by identifying the relationships between the peak-end experience and visitor satisfaction. Future research can focus on investigating other important antecedents of individuals’ experiences, and identifying the complex nature of visitors’ perceptions and their relationships with their experiences.     

Barriers to Ecotourism Supplier Success: A Comparison of Agency and Business Perspectives

Many small businesses catering to ecotourists' needs have emerged in response to an increasingly important ecotourism sector, but high turnover rates reduce benefits to owners, communities and visitors. The objective of this study was to compare agency and business perspectives on barriers affecting ecotourism suppliers. Understanding the similarities and differences between the views of agencies and businesses on ecotourism supplier success can help identify some fundamental steps needed to strengthen the ecotourism sector and to more effectively manage the natural resource base. Data were collected through key informant interviews of stakeholders associated with the ecotourism sector in Pennsylvania and Maryland in the United States. Key informants were business owners, tour operators and outfitters, state and local government personnel, natural resource managers working on public lands, and conservation leaders. Forty-five interviews were conducted. Data were qualitatively analyzed using content analysis. Qualitative Solutions and Research, Non-numerical Unstructured Data – Indexing, Searching and Theorising (QSR NUD*IST), a computer-based tool, was used to facilitate the content analysis. Results show that while agency and business interviewees agree on some barriers associated with the success of ecotourism suppliers, differences exist on their perspectives of providers' needs and ecotourism's role in the local economy.     

Foreign tourists as external-market information source for SMEs

ABSTRACT

This study shows a low-priced information collection process. Focusing on tourists, we offered a product tasting, in order to gather the main information of their countries of origin. This information is useful to a company when it needs to make relevant decisions for its international market selection process. This economical methodology allows the company to know how consumers can behave differently in other markets and discloses information concerning the launch of a product in new territories.     

Relationship between the arrangement of shopping activities and consumer prepurchase perceptions of group package tours

Shopping is an indispensable part of a group package tour and an activity that substantially affects the travel experience and quality. However, few studies have focused on shopping-spot types and arrangements. This study examined the effects of shopping-spot types and arrangements in trip itineraries on consumer prepurchase perceptions. Survey data were collected from 282 outbound tourists in Taiwan. A 2?×?2 mixed factorial design was employed to test the hypotheses. Our main results demonstrate that a process-oriented shopping spot combined with an official tour itinerary was preferred by consumers. By contrast, a product-oriented shopping spot combined with a tourist shopping habitat was less preferred by consumers. The findings suggest strategic directions for travel managers to design package tour itineraries and conduct marketing planning. Managerial implications of this study and future research directions are discussed.     

Tour guide performance and sustainable visitor behavior at cultural heritage sites

Abstract

Using structural equation modeling, this study investigates how tour guide performance influences visitors’ sustainable behavior at cultural heritage sites by examining the mediating effects of visitor experience and satisfaction. The structural model was tested on a sample of 390 visitors at Petra Archaeological Park in Jordan. Tour guide performance was found to have a significant direct and indirect effects in enhancing visitor sustainable behavior. Moreover, the findings showed that visitor experience and satisfaction significantly mediates the relationship between tour guide performance and visitor sustainable behavior. This research contributes to our understanding of the tour guide role in maximizing visitors’ appreciation and enjoyment, and minimizing their negative impacts on heritage sites. Managerial implications are discussed in light of the empirical findings.     

Exploring Content and Design Factors Associated with Convention and Visitors Bureau Web Site Development

Abstract

Convention and visitors bureaus (CVBs) have become important organizations within the tourism industry. The International Association of Convention & Visitor Bureaus (IACVB) reported that it represents approximately 500 destination management organizations in 30 countries (IACVB, 2003). As one of the most important components of the tourism industry in the United States, the Convention and Visitors Bureau performs various activities to facilitate destination marketing and development, with the aim of enticing leisure and convention customers to their particular city or region. Meanwhile, meeting planners are using technology to enhance their ability to produce and execute meetings that demonstrate a high return on investment. Consequently, CVBs' websites have enormous potential in selling a destination and facilitating the meeting/convention planning process. This paper explores the content and design factors associated with convention and visitors bureau web site development. It also demonstrates how planners utilize the Internet and CVB websites.     

Analysis of tour values to develop enablers using an interpretive hierarchy-based model in Taiwan

Tourism experiences in natural landscapes are considered an integral component of tourism value. Tourism experiences can also create a link between an individual and his or her spiritual needs. Thus, this study aims to utilize an effective approach to interpret individual, subjective human experiences in natural environments using interpretive structural modeling. This technique is used to build a hierarchy-based model and determine the mutual relationships among the enablers of tour value. In addition, this study uses the Cross-Impact Matrix Multiplication Applied to Classification (MICMAC) analysis to analyze the degree of influence of these factors and their degree of dependence on each other. To collect the empirical data, questionnaires were distributed to visitors at Grand Gangshan, a tourist destination in northeastern Kaohsiung, Taiwan. The results show that particular enablers (Internet marketing, the establishment of sales locations and planning for travel information services) have a high degree of influence and exhibit low dependence. These enablers require a great deal of attention because of their strategic importance to tourism development. The approach employed in this study provides a very useful tool for travel authorities to use to differentiate between the independent and dependent variables affecting tour value and to identify the relationships among those variables. Using this approach will allow the actors in this industry to focus on the most important variables for promoting the visitor experience in natural settings.     

Chinese and Australian tourists' attitudes to nature,animals and environmental issues: Implications for the design of nature-based tourism experiences

This study investigated the differences and similarities between Chinese and Australian visitors' attitudes toward nature, animals and environmental issues, in order to inform the design of visitor experiences and interpretive programs that address the needs and interests of Chinese visitors to Australia. Questionnaires were completed by a total of 267 Chinese and 258 Australian visitors to a nature-based island resort in Queensland, Australia. Results indicate that Chinese visitors had a greater sense of connection with, but more anthropocentric view of nature than Australian visitors; had less experience with, and a greater fear or dislike of animals; and were more aware of, interested in, and concerned about environmental issues. Recommendations are made for the design of interpretive experiences that are relevant and effective for Chinese visitors.     

Ecotourism and conservation: factors influencing effective conservation messages

Environmental education and interpretation have largely focused on individual mechanisms (e.g. cognitive processes) leading to intention and behavioural change. Less has been said about the role of the situation and communication processes between tour guides and tourists in ecotourism experiences. This paper examines the role of interpreters and individuals as jointly influencing the effectiveness of communicating conservation messages. A survey of over 1500 visitors was undertaken to ascertain the factors crucial to whether visitors received a conservation message in an ecotourism setting. The results indicate a three-tier effect: individual characteristics, specifically respondent's age, were initially important. The second tier represents the impact of conservation-related information from the tour guide/interpreter. This information acts as a stimulus to the third and most crucial tier of influence – visitor empowerment. The tertiary stage comprises a two-way communication process that influences a positive conservation message. The process involves the interpreter suggesting positive conservation action that translates into what we term “a locus of responsibility” for the visitor and subsequent higher levels of satisfaction. All of these drive effective communication of conservation message comprehension.     

Leadership through service: An exploratory study of the leadership styles of tour leaders

The group package tour is one of the main modes of outbound travel in many parts of Asia. Tour leaders are part of the product and are therefore key front-line players in the tourism industry as they service guests during a journey. A tour leader’s style of leadership transforms a tourist visit from a tour into an experience and is a critical factor affecting a tourist’s satisfaction with their tour. This study identifies the various different styles of tour leadership using in-depth interviews to collect data. Three dimensions of leadership style in tour leaders were found: concern for tasks, concern for customers, and concern for controlling the group climate. The authors discuss the implications of their findings and make recommendations for travel agencies.     

Lifestyle Market Segmentation,Small Business Entrepreneurs,and the New Zealand Wine Tourism Industry

ABSTRACT

Wine tourism is an important niche activity for which participant needs and motivations have been somewhat under-researched. This paper describes a case study investigation to evaluate the nature of buyer/seller relationships that evolve in a wine tourism setting. Visitors to three small New Zealand wineries were interviewed to gather data relating to their lifestyle behaviors and their attitudes towards the wine tourism experience, and factor analysis used to categorize these visitors in terms of the List of Values typology of lifestyle characteristics. Results indicate that the 'achiever' and 'funlover' segments are well represented amongst winery visitors, but that there is an appreciably lower incidence of 'belonger' personalities. Implications of these findings for the wine tourism industry are considered.     

Consumers' Intention to Purchase Environmentally Friendly Wines: A Segmentation Approach

There has been a remarkable increase in environmental consciousness worldwide. Consumers are beginning to change their behavior to integrate environmental considerations into lifestyle choices, such as how well products satisfy their needs and how these products affect the natural environment. In some cases, consumers have expressed a willingness to pay a premium for environmentally friendly products. A goal of marketing is informing the public of the availability of goods and services that will advance their quality of life. However, this is true only if marketing's communication aids in informing, educating, and channeling consumers' needs toward “green” products and services. This study investigated the relationship of wine consumers' environmental knowledge, attitudes, gender, and their expressed intention to pay more for an environmentally friendly wine. The results suggest these variables could be used for segmentation and for selective marketing to reposition the product and then redirect consumers toward environmentally friendly wine purchasing.     

The Use of Stated Preference Model in Travel Itinerary Choice Behavior

Abstract

This study uses the Stated Preference Method and Multinomial Logit Model to examine the choice behavior of a sample of consumers who chose between six tour alternatives that differed according to five variables: specifics of tour, price, duration of tour, types of flight, and arrangement of free time. The results indicate that most of the consumers were affected by the price of the travel product when they were selecting the package tour. The duration of tour and type of flight were important factors to respondents under 40 years old. The older the tourists were, the more attention they paid to the contents of the tours. After estimating by MNL, the results also showed that the goodness-of-fit of the model was reasonably good. By conducting a strategic simulation of the third tour alternative, which had a higher market share, the best strategy was to reduce the price by 5% in order to increase the market share. The study demonstrates the usefulness of the stated preference model in the analysis of choice behavior for travel itinerary.     

A latent growth model of destination image's halo effect

By disentangling the static and dynamic components of a latent growth model, this study demonstrates how tourists' mere presence may influence the evaluation of the destination's products because of the halo effect of their perceived destination image. The results show that destination image positively influenced product evaluations. However, while visitors had more favourable initial product evaluations and purchase intentions, these enhanced evaluations decayed over time once the visitors returned home. Further, the effects were less pronounced for high-involvement visitors, who were more knowledgeable about the product. These findings imply that cross-sectional studies may yield an incomplete picture regarding the effects of destination image. This study also demonstrated how to apply latent growth modelling to longitudinal tourism research.