国内外影视旅游研究进展及启示

影视旅游也称为影视引致旅游,是近年来旅游研究的热点。本文对国内外的影视旅游研究进行了系统的梳理,总结发现:国外关于影视旅游的研究内容主要集中于影视对旅游主客体的影响分析、影视旅游主体的感知体验和影视旅游吸引力3个方面;国内影视旅游研究刚刚起步,研究内容主要集中在影视旅游发展现状和影视城、外景地的经营战略上,对影视产生的旅游影响、影视旅游主体的感知体验和影视旅游客体吸引力的研究稍有涉及。在研究方法上,国外一般采用访谈结合结构式问卷(运用李克特5级量表量化数据)的案例研究,而国内停留在定性研究阶段。本文在对近年来国内外影视旅游的研究成果进行分析总结的基础上提出了加强影视旅游研究的若干方向建议,并提出了一些对已有研究成果进行实践利用的策略。     

Online Customer Experience and Its Relationship to Repurchase Intention: An Empirical Case of Online Travel Agencies in China

The study reported here examines the relationship between flow experience and repurchase intention by focusing on the joint mediating effects of loyalty. Data were taken from a survey of shopping experiences, at online travel websites, of 325 customers in China. The results show that flow experience has a significant effect on repurchase attention. Moreover, interactive speed, skill, challenge, perceived control, telepresence, perceived usefulness, and perceived ease of use are positively related to flow experience. Lastly, the findings show that loyalty, to some extent, acts as a mediator between flow experience and repurchase attention.     

基于游客体验的在线交付模型初探——以旅行社\"自由行\"产品为例

旅游网站已成为了游客出游前后必不可少的信息收集、决策辅助和意见反馈的交流平台,但传统旅游在线预订网站提供的酒店、机票产品已经呈现趋同之势。随着带薪休假制度和Web2．0时代的到来,旅游网站又迎来了新的挑战和契机。本文通过“自由行”产品的实证案例研究,结合最新的市场动态,围绕用户在线体验和Web2,0技术,探索性地提出了在线交付过程的概念模型,主张网站访问体验也属于游客体验的一部分,用户参与可影响旅游产品的再设计,并通过交付性比较、案例分析、内容分析法等实证研究,提取出高体验性的影响因子,以期提高旅游网站的设计质量,改善旅游产品的在线交付品质。     

The impact of customers’ prior online experience on future hotel usage behavior

Service experience model stipulates the importance of service experience in increasing satisfaction, price acceptance, revisit intentions, etc. It has been extensively tested and validated in hotel management studies. However, the online service experience which, in these days, precedes the physical service experience has not be considered together in most hotel service experience studies. In hotel management literature, studies on online experiences are largely segregated from physical service experience model. In this study, prior online experience model is proposed which includes online experience preceding the physical service encounter, and a survey is administered. Result indicates the strong influence of online experience as a leading construct of the service experience model in hotels. Online experience strongly conditions the customers’ perception of physical service experience and, also, provides good ground for price acceptance. Interestingly, the influence of physical service experience on price acceptance seems to be rather alleviated with online experience, indicating the important role the online experience plays in managing customer perception on hotel service experience. Hotel management needs to pay close attention to their customers’ online experience beyond simple esthetics as the online experience seems to influence all the subsequent components of hotel service model.     

Hotel cancellation policies in respect of conference and function bookings

Conference and function bookings are on occasion subject to cancellation. Current business practice regarding cancellation policies operated by hotels under such circumstances is examined in terms of types of cancellation policy, levels of cancellation fees charged, and when and how the customer is informed of cancellation terms.     

In darkness we seek light: The impact of focal and general lighting designs on customers’ approach intentions toward restaurants

For many hospitality businesses, environmental lighting design can be a powerful tool to be leveraged to stage the servicescape when creating marketing collateral to attract customers. Addressing this underexplored topic, the current research examines how and why focal and general lighting designs, as presented in the restaurant’s ambient images, influence consumers’ approach intentions: namely, the perceptions of attractiveness of the restaurant and their visit intention. Our findings demonstrate that images that present focal lighting (e.g., table lighting) against a generally dimmed dining ambience can effectively boost the restaurant’s perceived attractiveness and visit intention among diners who are of high (vs. low) relational intimacy. Moderated-moderated mediation analysis (Hayes, 2018) further reveals that it is ambient intimacy that explains such effects. Theoretical and managerial implications of this research are presented before discussing limitations and future research opportunities.     

Exploring Relationships Between Recreation Specialization,Restorative Environments and Mountain Hikers’ Flow Experience

This study explored the relationships between the perception of restorative natural environments, specialization in mountain hiking and flow experience. On-site interviews were conducted at mountain huts in the Salzkammergut, Austria, in 2009. The analysis of 369 hikers suggests that a relationship exists among recreation specialization, the perception of restorative environments and flow. With increasing specialization, people are more likely to experience flow. The restorative quality dimensions of “being away,” “fascination” and “compatibility” with the mountainous landscape were positive predictors of flow experience.     

旅游情景规划与项目体验设计

旅游情景规划与项目体验设计,是把通用商业分析和商业过程创造的方法创新地运用于旅游规划设计实践中所产生的两个相互关联的概念。旅游情景规划主要包括内容规划、功能规划、空间规划和时间规划等内容,项目体验设计存在从直接体验出发和从功能出发两个角度。通过旅游情景规划与体验设计,规划设计者要全方位地为旅游者创造出全身心的感受,并追求差异,产生特色,最终达到提高项目和景区市场竞争力的目的。     

798艺术区作为北京文化旅游吸引物的考察:一个市场自发形成的视角

本文从中外游客的需求动机和偏好的调查入手,利用实证分析的方法,分析了北京798艺术区成为北京著名的文化旅游吸引物的特征,指出文化旅游吸引物的形成关键在于它自身的特质,而这种特质是当地社会生活自发形成的产物,不是人为规划的结果.旅游的发展应该更加注重旅游目的地的这种特征的发现和保护,这样才能保证旅游的可持续发展.     

顾客餐馆体验的实证研究

餐馆的菜肴质量、服务环境和员工服务影响顾客的情感体验和社会体验,论文用调研问卷方法验证了不同体验之间的内部关系,以及不同人口统计特征的顾客对体验的差异化反应.研究发现,菜肴质量、员工服务是影响顾客体验的主要因素,顾客体验感知差异主要来源于年龄上的差异.     

Effects of Picture Presentations on Customers' Behavioral Intentions on the Web

SUMMARY

As the Web is becoming a major communication channel to bridge hotels and customers, great marketing efforts have been made to attract new customers and repeat business. A wide variety of studies have been conducted to identify factors that could affect customers' purchase behavior on the Web. Little research, however, has been documented that assessed the effects different pictures presented on the Web had on customers' online purchase behavior. Based on the content analyses with 203 existing hotel Websites, this study examined the potential effects of Website format, Website contents, and Website realism on customers' behavioral intentions. Results indicate that the content and realism of picture presentations are important predictors of customers' attitudes toward the Website. The attitudes appear to be a strong predictor of behavioral intentions on the Web. Suggestions and implications are included for the lodging industry and future research.     

论体验思维在旅游管理教学中的应用

新时期旅游人才需求日益呈现出专业化和多样化的趋势,对旅游教育发展提出了新的要求,各旅游院校人才培养和教学模式的转变迫在眉睫。一切知识源于实践,体验的过程就是实践的过程,通过体验可以培养学生的操作实践能力和创造性思维能力。本文以“体验教学”作为旅游管理教学的价值取向,探索了旅游管理教学中实践体验教学思维的基本途径。