The Impact of the Causality between Work–Family Conflict,Well–Being,and Leisure Coping Strategies on Tour Professionals

This study is to investigate the impact of the causality between work–family conflict (WFC), well-being, and leisure coping strategies on tour professionals, and to verify the regulating role played by leisure coping strategies. The results suggest that when a tour professional experiences a high degree of WFC, perceived well-being is reduced. Applying leisure coping strategies affects the well-being of tour professionals to a high degree, and significantly regulates the relationship between WFC and well-being. To emphasize the role of internal marketing, this study concludes that leisure coping strategies must incorporate measures that provide direct benefits to tour professionals.     

A Missing Link in Understanding Revisit Intention—The Role of Motivation and Image

This study addresses two gaps in the research on tourist revisit intention: the impact of the pre-visit psychological factor of travel motivation and its relationship with destination image. Path analysis is adopted to examine the relationships among destination image, travel motivation, and revisit intention in a rural tourism context. A causal relationship is detected between three motivation dimensions, two image dimensions, and revisit intention. All three motivational constructs (intellectual, escape, and belonging) exert a significant influence on the cognitive dimension of image, whereas only the motivation construct of escape is significantly related to the affective dimension of image. A causal relationship is also identified between the affective dimension of image and revisit intention.     

Households’ participation in and expenditure on recreation and tourism in Pakistan

We employ Heckman selection models and Probit, OLS techniques to estimate the effect of socio-economic factors on household participation in and expenditure on recreation and tourism in Pakistan. Results show that income, education, region and women’s empowerment increase the probability of households in participation in on recreational and tourism while the number of adults and children in the households decreases probability. Similarly, household income and age of the household head positively but the number of adults and children negatively affect households’ expenditure on tourism. Strategies and policies in favor of low income and large families’ participation in tourism are recommended.     

The Mediating Effects of Job Satisfaction and Organizational Commitment on Turnover Intention,in the Relationships Between Pay Satisfaction and Work–Family Conflict of Casino Employees

Pay satisfaction (PS) and work–family conflict (WFC) are increasingly important to researchers and organizational scholars. This study tests the influence between PS and WFC in relation to turnover intention (TI). Using regressions, this study found that job satisfaction and organizational commitment mediate the effects of PS and WFC on TI. The findings provide fresh insights linking the job factors and TI. Managers should understand the needs of their employees in order to retain them. The identified solutions could help reduce turnover rates.     

Cultural Dimensions and the International Tourist Role Scale: Validation in Asian Destinations?

This study tests the homogeneity of international visitors from more than 50 countries to Thailand (Phuket) and Vietnam (Hanoi) using Hofstede's cultural dimensions. It addresses the issue whether it is nationality or, instead, cultural values that are related to holiday motivations, and therefore the more important criterion for segmenting the market. Replicating the International Tourist Role Scale succeeded in principle; however, not without some adaptations and critical questions to the scale. Comparing a limited number of countries of origin (11), it could be shown that travelers at the destination share many more cultural values among themselves than with their respective national sample scores, i.e. their counterparts at home. Overall, the proposed hypothesis that cultural orientation affects travel motivations could be confirmed at a weak-to-medium level of strength.     

Seasonality and cycles in tourism demand—redux

Analyzing tourism demand cycles is of strong interest to researchers and forecasters. However, often the preponderance of seasonality encumbers the derivation of cycles that are free of seasonal patterns. Using recent advances in time-series econometrics, we offer a solution. We employ two methods that produce cycles that are robust to seasonal properties of the data; cycles from seasonally adjusted and unadjusted data are virtually indistinguishable.     

Selling Strategies and Shopping Behavior—An Example of Taiwanese Guided Package Tourists to Mainland China Destinations

China has become the most visited destination in the world for international tourists. The number of Taiwanese tourists going to China on guided tours has increased; “shopping” and “optional tours” are the two most controversial consumption experiences for them due to price competition. This study aims to investigate the Taiwanese guided package tourists’ shopping intentions and behavior when traveling in China and also to examine how their shopping behaviors are influenced by sales representatives, local tour guides, and other tour participants. This study found that benefits sought, perceived sympathy, and social acceptance are often used by service providers to persuade tour participants to buy. It is expected that the study can contribute to tourism industry theory, and help the travel industry to improve the quality of guided package tours to China.     

Leadership and Innovation Processes—Development of Products and Services Based on Core Competencies

SUMMARY

The new challenge for destinations is to professionalize the continuous development process of innovative products and services. In this context, innovation is regarded as a bipolar process between market and resources. From the resource-oriented perspective, the concentration on regional core competencies will therefore become a source of innovation for destinations while the customer is the source of innovation from the market-oriented perspective. Resulting from the nature of the destination product, the innovation process is interpreted as an inter-organizational network process. The aim has to be the implementation of continuous innovation processes in the form of networks within a system of a learning destination. Given the fact that, especially for innovative activities, networks play a minor role in tourism at present, the question is raised of how to overcome the obstacles of cooperation and to initiate network activities to foster innovation networks within a destination. A study was conducted that focused on the identification of forms of cooperation that strengthen and reinforce innovative behavior in a destination. The article aims at discussing the enhancement of the attractiveness and the quality of innovative network activities by increasing the value of cooperation for the providers of the destination.     

The carnival goes on and on! Children’s perceptions of their leisure time and play in SFO 1

This paper deals with one part of a research project which aimed to identify a solid sociological base for a variety of adult education activities, through a combination of analytical and ethnographic approaches. The main focus here is on adult education as a leisure form. I propose that in considering adult education as a leisure form, account has to be taken of the relationship between leisure, paid work, the domestic work of women, and consumption in capitalist society. It is concluded that access and equal opportunities are crucial issues in considering adult education as a leisure form, but that equally important are the considerations of adult education as a preparation for leisure and leisure itself as an activity from which adults learn.     

Does Women's Preference for Highbrow Leisure Begin in the Family? Comparing Leisure Participation among Brothers and Sisters

Research shows that women are more likely than men to participate in highbrow leisure activities, but we do not know whether this gap develops within the family at an early age or is the outcome of socioeconomic differences between men and women later in life. We compare highbrow leisure participation among brothers and sisters from the same family and report three findings: (1) gender differences in highbrow leisure participation are largely unrelated to family background, (2) there is little evidence that parents engage in gender-specific cultural socialization, and (3) socioeconomic position and family obligations account for less than 20% of brother-sister differences in highbrow leisure participation. Our results suggest that gender differences in highbrow leisure participation originate in factors outside the family.     

Cross-Border Destination Management Systems in the Alpine Region–The Role of Knowledge Networks on the Example of AlpNet

SUMMARY

The Alps are the focus of a wide-ranging discussion. Researchers, scientists, politicians, inhabitants, and people who earn their living in the Alpine region are all confronted with difficult challenges. The main topics are the development in the fields of nature, landscape, tourism and leisure, traffic and transport, and its consequences for the Alps as a living space and economic area. About 30 years ago, a cooperation of tourism and political authorities in 11 countries, regions, provinces, and cantons of Switzerland, Germany, Italy, and Austria has been established. Due to globalization and changing traveling patterns, people have become more and more aware that a new international cooperation of the Alpine tourism regions in the field of destination management and marketing is required. This is necessary in order to react to market changes accordingly. This acknowledgment is instead of small and more or less independent and self-sufficient organizations. It also includes the collaboration concerning one of the most important resources of our time-knowledge-and the establishment of a network where it can be consciously managed.

The following paper shows the special qualities of networks, especially knowledge networks at the example of AlpNet. It consists of three parts. The first part deals with the change of Alpine tourism management and marketing, the second part discusses the necessities and challenges of a cross-border cooperation in tourism marketing with a special focus on networks and knowledge networks, and the third part presents the results of an empirical study explaining the problems and perspectives for developing knowledge networks of cross-border destination management in the Alpine region. As far as management and marketing of tourism destinations are concerned, it is shown what possibilities-yet what limits-may result in launching cross-border cooperation projects in the future. For decades cross-border cooperation was used for compensating existing competitive disadvantages on tourism markets. The example of the new project AlpNet shows how important cooperation and member-specific requirements are for tourism and other economic industries when it comes to the establishment of knowledge networks.     

Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types

Using a valid sample of 334 restaurant diners, this study investigated the relative effects of perceived value and food safety on customer satisfaction and customer loyalty. The proposed model was consistent with other cognitive–attitudinal–behavioral frameworks. This study also explored how these two perceptions on customer satisfaction were different based on gender and restaurant type. We found support for all of the hypothesized relationships. Results from the structural equation modeling showed that customer satisfaction mediated the relationships between two antecedents and customer loyalty. Implications of the findings, limitations of the study, and recommendations for future research were discussed.     

Role of tourism in connecting Taiwan and China: Assessing tourists' perceptions of the Kinmen–Xiamen links

For a broad understanding of tourism across the Taiwan Strait, this paper previously draws on an overview of tourism and the evolutionary process of “Mini Three Links” policy between Kinmen (of Taiwan) and Xiamen (of China). Further, using empirical testing, the paper assesses the perceptions of Kinmen tourists towards China. The results reveal the fact that low-politics activity or people-to-people contacts can be an effective force to reduce tension. The finding of the paper also indicates that as long as tourism across the Taiwan Strait continues to grow, the relationship between Kinmen and Xiamen can therefore be normalized and promoted.     

Can the Sun Rise on Sunset? A Case in Human Resources and Organizational Behavior

ABSTRACT

Events at the Sunset Hotel illustrate the numerous human resources issues that can develop when a senior manager who was passed over for promotion distorts messages and undermines his supervisor's constructive change efforts. Rumors flourish, employees become confused, and Sunset Hotel's general manager is frustrated in his inability to accomplish goals. It is uncertain whether the general manager will be able to regain the senior manager's support or to prevent his behavior from affecting employee morale and damaging the hotel's image and reputation.     

The influence of service brand orientation on hotel employees’ attitude and behaviors in China

As foreign hotel brands continue to roll out their investment in China, the competitive landscape intensifies. Central to the success of these hotel brands is their ability to offer the unique features of their service offering, as reflected in the brand, in which employees play a key role. However, in the Chinese market, where the introduction of foreign hotel brands is in its initial stages, employee brand knowledge may be limited resulting in service behaviors that are inconsistent with the brand. Therefore, the adoption of a service brand orientation to guide employee attitudes and behavior is considered to be necessary. In an effort to realize productive service employees, this study examines the consequences of adopting a service brand orientation. Results suggest that a service brand orientation is imperative for positive employee brand-oriented behaviors as well as customer-oriented behaviors that are a consequence of an employee customer orientation.     

Antecedents and consequences of employees’ job stress in a foodservice industry: Focused on emotional labor and turnover intent

The purpose of this study is to understand the interrelationships among employees’ emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry. The study was administered to 338 family-style restaurant employees. The results showed that employees’ emotional labor was positively associated with emotional dissonance, job stress, and turnover intent. However, employees’ emotional dissonance did not have a significant, direct impact on turnover intent. In addition, employees’ job stress was positively associated with turnover intent.     

Understanding Airline Travelers’ Perceptions of Well-Being: The Role of Cognition,Emotion, and Sensory Experiences in Airline Lounges

This study investigated the relationships among cognition, emotion, sensory, well-being perception, satisfaction, word-of-mouth, and intention to revisit airline lounges. Results of the structural analysis revealed that travelers’ overall perceptions of well-being were more dependent on the cognitive and sensory dimensions of the lounge experience, and cognitive evaluation was more influential than sensory evaluation in enhancing this perception of well-being. Our results indicated that travelers’ perceived well-being with regard to the airline lounge experience induced high levels of satisfaction. Moreover, it was identified that this perception of well-being was not enough to generate travelers’ positive word-of-mouth, but it did ensure their repatronage.