‘It’s not something I’m proud of but it’s … just how I feel’: local surfer perspectives of localism

This article focuses on a defining concept of modern surfing: localism. Using a qualitative ethnographic approach, the data for this study were collected using participant observation, field notes and interviews between 2008 and 2009 with a significant population of local surfers in a village location in Cornwall, South West of England, UK. Developing Bennett’s definition of localism, data suggested a benign form of localism and in conveying this, we make a number of associated observations. Our analysis considers how a process of Othering led to the construction of Established Insiders based primarily on location, rather than gender. These Established Insiders saw the need to protect their community and its way of life from Outsiders. The focal point for protection was the liminal space/phase that opened up on ‘their’ local waves, as it was through temporal space that communitas was generated and thus community sustained. We illustrate how benign localism was exacerbated by overcrowding and how local surfers’ experiences of localism made them aware of their becoming Outsiders in other surfing localities, modifying their behaviour accordingly. The paper also suggests that debates about localism need to view the concept as a continuum of attitudes and behaviours ranging from the benign to the heavy, and that attention needs paying to how localism varies between contexts and the ways in which localism may share social antecedents. Lastly, we highlight the utility of viewing the beach and wave as liminal spaces that give rise to communitas for those who surf it together regularly.     

Tourists’ online reviews of convention centers

Investigating both the valence of online reviews and convention centers’ performance is an effective approach towards understanding convention center visitors’ needs, wants, and expectations. Understanding convention center experiences from the customer perspective can improve venue services and event products for both convention centers and event organizers in a business-to-business context. This study examined TripAdvisor online reviews using a combined automated and non-automated content analysis to explore the dynamic experiences of convention centers. The dual analysis of qualitative and quantitative characteristics resulted in the identification of key concepts, satisfaction/dissatisfaction factors, center-and event-related complaint issues, and tips/suggestions.     

Does ECO certification deliver benefits? An empirical investigation of visitors’ perceptions of the importance of ECO certification's attributes and of operators’ performance

Certification is highlighted as a key sustainable tourism management tool. Yet, very little is known about visitors’ perceptions of such schemes. This is an important gap: the success of certification schemes depends on consumers’ confidence in the quality of products and services that the schemes endorse. This paper surveyed 610 visitors to the Wet Tropics World Heritage Area and surrounds in Queensland, Australia about (1) the perceived importance of various attributes of the ECO certification scheme; and (2) the perceived performance of operators based on those attributes. Data analysis identified aspects of ECO certification and of operator performance that may need improvement. It found that importance of attributes varied across products and visitor groups; at accommodations, most attributes were perceived to be important, Nature (as an aesthetic experience) and Marketing being more important than others, while at attractions and on tours, visitors were indifferent. Younger visitors rated Environment and Conservation more highly than their older counterparts and females rated Conservation more highly than males. Visitors – notably at accommodations – considered that ECO certified operators were performing “better” than non-ECO certified operators on many attributes. How these visitor perceptions translate into reality remains an important topic for future research.     

Students’ perceptions of the educational usage of a Facebook group

ABSTRACT

The arrival of digital native students and the omnipresence of Internet access and mobile devices have motivated professors to reflect on their teaching practices. The educational usage of Facebook includes communication, collaboration, and sharing. Different research designs and the lack of baseline data made it difficult to compare research findings and conclude students’ perceptions of the educational usage of a Facebook group. The findings from this research showed even more positive attitudes towards the educational usage of a Facebook group after the experience. Specifically, positive significant differences were found in “improves communication between teacher and students”, “provides rich multimedia resources and media support to improve the educational experience”; and a negative significant change in “encourages the creation of academic groups (communities) of people with the same interest and needs”.     

A Confucian Analysis of Chinese Tourists’ Motivations

Studies to date of Chinese tourists as new consumers in the travel marketplace have been largely framed in the context of Western theories. This study initiates a qualitative inquiry to develop a conceptual framework for understanding Chinese tourists’ motivations. The study is informed by Confucian doctrines and extant motivation theories, and substantiated by empirical findings from 79 in-depth interviews. Seen from the perspective of Confucianism, the framework illustrates that the motivations of Chinese tourists arise as a result of the gaps between the Way (the ideal end-state) and ways (the actual state). Tourism is a functional means to bridging multiple gaps perceived in inner as well as outer cultivation. Four conceptual themes are examined as propositions from the framework.     

An in-depth exploration of residents’ perceived impacts of transient vacation rentals

ABSTRACT

The recent explosion of transient vacation rental (TVR) accommodations has been aided by websites like AirBnB, Vacation Rentals By Owner (VRBO), and HomeAway and this segment continues to grow in popularity. Many communities have enacted bans on TVRs with little empirical data to support decisions. This study explores TVR-related impacts as perceived by residents, and why those particular impacts are perceived. A series of 12 semi-structured, in-depth interviews of key resident stakeholders on Oahu, Hawai’i, United States (US) were conducted. Thematic analysis revealed residents perceived both positive and negative impacts in the economic, environmental, and sociocultural realms. Extended quotes from interviewees reveal the connection of perceived impacts to the presence of TVRs in residential zoned areas and the lack of a proprietor to manage the property and tourists like a traditional bed and breakfast (B&B). Findings provide a baseline for future research examining the unique impacts of this area of rapid tourism growth. Marketing implications are discussed.     

Examination of tourism undergraduates’ industry commitment,in the context of China

Grounded in the Social Cognitive Career Theory (SCCT), this study developed a comprehensive research framework that encapsulated both personal and contextual factors in terms of tourism undergraduates’ commitment to career choice in the context of China’s social and vocational contexts. Applying structural equation modeling (SEM) to the data collected from 446 undergraduate students studying tourism in China, this study shows that “self-interest,” “others’ support,” “social status,” “outcome expectation” and “nature of work” exert significant effects on students’ commitment to career choice. Implications of the findings include suggested interventions in attracting tourism students to persist in their career path.     

Customer’s Perception of Familiness in Travel Experiences

Festival-goers (“festinos”) put time and effort into deciding to attend a festival, and the way they decide what to see and the length of time they take to decide vary greatly. To attract those who buy tickets for shows—sales of which are crucial for the survival of festivals—and to know when to start promoting the event, festival organizers and marketers need to know how far in advance the visitors make their decision to attend and what influences their decision. This study categorized 438 visitors to the Innibos National Arts Festival, South Africa, using a survey of their decision-making time. Four groups were identified, and labeled “spontaneous,” “limited,” “extended,” and “routine” decision-makers. These market segments can be taken into consideration in the festival's marketing campaign so as to attract visitors to a variety of events and help ensure the long-term sustainability of the festival.     

The production of spaces of the ‘good life’ – the case of lifestyle migrants in Spain

In search for the ‘good life’, the current generation of European retirees is striving to materialise a self-determined way of life by moving to locations that provide a higher quality of life, such as the Mediterranean coast. Migrants’ leisure practises and distinct spatial features, e.g. leisure infrastructures, hereby frame a production of desirable spaces.

The contribution is theoretically informed by Henri Lefebvre’s theory of the production of space that suggests space to be a social product emerging from congruities and contradictions in a triad of practices, representations and localities. It is discussed how everyday leisure practices reproduce collectively or individually imagined representations of spaces of the ‘good life’ and how such spaces are contested.

The presented case study is mainly based on qualitative interviews depicting narratives associated with the realm of leisure. Empirical data were collected among German retirees, who relocated to a small municipality at the Costa del Sol (Southern Spain).

The analysis of empirical data reveals mostly consistencies within the realms representations, practices and localities, but depicts contestations of spaces of the ‘good life’ with regard to ongoing ageing processes. Lifestyle migrants ascribe meaning to practices of leisure in order to fulfil the desire for consuming tourist; sights that frequently represent highly symbolic places. Constructing notions of sociability with friends and acquaintances through leisure, the migrants hold meaningful social ties, which provide security through reliable networks. Nevertheless, this article points out that spaces of the ‘good life’ are deconstructed through age-related mobility constraints.     

Multiple attributes of cycling tourism in travelers’ decision-making process

Despite the rapid growth in cycling tourism, few studies have been conducted on whether its distinctive attributes influence travelers’ decision-making process. Therefore, the current research aimed to identify the effects of the multiple attributes of cycling tourism on travelers’ decision-making process by considering cognitive evaluations, affective evaluations, satisfaction, and flow experience. The study results revealed that most of our hypothesized relationships within the framework are supported. Additionally, satisfaction and flow experience were verified as significant mediators. Finally, our study highlighted the significant role of distinctive attributes of cycling tourism in the formation of travelers’ favorable behavioral intentions for cycling tourism.     

Macro explanatory factors of Turkish tourism companies’ stock returns

This study examines whether the stock prices of Turkish tourism companies respond to growth in eight macro-economic variables namely, consumer price index, imports, exchange rate, consumer confidence index, oil price, money supply, foreign tourist arrivals, and monthly stock market return. By applying the Granger causality procedure, we find that growth in the consumer confidence index and imports could Granger cause tourism companies’ stock returns among eight macro factors in Turkey during the 2005 to 2013 period. After considering the structural break that occurred in 2007, the pre-break results indicate that the consumer confidence index, exchange rate, and foreign tourist arrivals could Granger cause tourism stock returns. However, the results in the post-structural break period reveal that only growths in oil prices and imports are significant.     

Volunteer tourists’ perceptions of their impacts on marginalized communities

Abstract

Using a phenomenological approach, this study examines the experiences of volunteer tourists in host communities using social representations theory. Semi-structured interviews were conducted with volunteer tourists on perceived impacts on favela (slum) communities of Rio de Janeiro, Brazil. This study was developed to address a need for further research that critically looks at the social impacts of volunteer tourism in marginalized communities. It addresses the following question: How does volunteer tourism influence a marginalized community from the perspective of the volunteers? Notably, the majority of the volunteers in this study had difficulty describing how volunteer tourism has benefited the community beyond their own individual contributions, and it was difficult for them to see broader implications of volunteer tourism in general. Recommendations of management actions that will help to maintain and enhance the benefits and alleviate the negative consequences and obstacles that were perceived by volunteer tourists are given.     

Tourism students’ motivational orientations: the case of Vietnam

The availability of skilled labor and institutions of higher education that can contribute to human capacity building are prerequisites for tourism-dependent nations like Vietnam. The exploration of students’ motivations is one way in which the role of institutions of higher education in capacity building and tourism development can be further understood. This research explores students’ motivational orientations related to enrollment in tourism degree programs in Vietnam. Three key categories emerged: enthusiasm for travel and tourism; employment; and contribution to national industry. The findings are linked to the basic psychological needs of self-determination theory, namely autonomy, competence, and relatedness.     

Triggers of Patrons’ Repeat Purchase for Hotel Restaurant Products

This study was designed to investigate the formation of patrons’ repurchase intentions of a luxury hotel restaurant product by considering the impact of image congruence, quality, and satisfaction. This research also examined if such decision formation differs between first-timers and repeaters and tested the direction of causality between quality and satisfaction. Results indicate that our model sufficiently accounted for the prominent relationships among image congruence, satisfaction, and repurchase intention. Overall, our empirical findings provide both industry practitioners and researchers with a deeper understanding of patrons’ decision-making process for repurchasing the luxury hotel restaurant product.     

Undergraduate students’ perceptions of the importance of English in the tourism and hospitality industry

Educators commonly promote English as beneficial to future employability, but students’ perceptions of the importance of English in the tourism and hospitality industry are often not considered. It is important that students’ perceptions are examined as gaining better insights could allow more positive attitudes to both English and the industry being fostered. This study investigated the perceptions of students (n = 71) enrolled at a university in Japan and found no statistically significant differences based on gender, country of origin, year of study, work experience, or future work intentions. However, it was indicated that communicative competence, confidence, English listening, and English speaking were the factors perceived to be most important by the students. Consequently, it is suggested that tourism and hospitality courses should incorporate components that focus mainly on these skills, but not to the detriment of English reading and writing, which were also perceived as important.     

Tourism stakeholders’ perceptions of national park management in Norway

Local tourism firms represent an important stakeholder interest in national parks. The present study examines these stakeholders’ perceptions of management processes and their assessments of the resulting management plans and operations. This research is based on qualitative interviews with representatives of tourism businesses in two different national park settings in Norway – Rondane National Park and Jotunheimen National Park. The findings illustrate that despite their general support for the national park status, the local tourism stakeholders interviewed had experienced only minor involvement in the management planning process, and had had very little influence in the final management decisions. They believed that opportunities for business operations were lacking due to excessive management restrictions, and that managers lacked competence with regard to business management and tourism development issues. In addition, they thought that management authorities should more explicitly include sustainable tourism development in their visions and goals. Based on the findings, it is assumed that there is potential for local tourism operators to take greater responsibility in planning processes and management operations. It is concluded that measures should be taken to foster durable social links and trustworthy planning partnerships between responsible managers and local tourism stakeholders in the two national parks.     

Towards an understanding of fathers’ involvement in children’s sporting activities as racial fathering practices

ABSTRACT

This research note puts forward a conceptual framework for leisure research seeking to bring sport, fathering, and race and ethnicity together. It draws on theoretical ideas of practices and racial projects to develop the notion of racial fathering practices. The potential of racial fathering practices as an analytic approach is indicated through three vignettes of fathers’ involvement in their children’s sporting activities drawn from in-depth interview studies of fathers’ understandings of bringing up their mixed-race children in Britain and Aotearoa New Zealand.     

If memory serves: The effect of restaurant servers’ memorization and muddling of orders

The three experiments presented here examined the effectiveness of restaurant servers who memorize customers’ orders rather than writing orders down. In the experiments, participants viewed videos of simulated server-diner interactions and provided ratings of service quality and expected tip amount. Experiment 1 found no advantage to memorizing orders over writing them down. Experiment 2 found that memorized and correctly delivered entrees resulted in statistically significant increases in customers’ perceptions of service quality and in marginally higher tips. In addition, muddled (versus correct) orders resulted in lower ratings of service quality and dramatically lower anticipated tips. Experiment 3 found that memorizing and muddling complex orders had no effect on perceptions of service quality but led to significantly lower expected tips. The applied and theoretical implications of these results are discussed.