Residents' Perceived Impacts of Gaming Development in Macau: Social Representation Perspectives

The purpose of the research was to provide a better understanding of local residents' perceived impacts of gaming tourism based on social representations theory. An empirical investigation was conducted in Macau, where gaming tourism is under explosive development. Through a survey of 396 local residents, two social representation groups were identified: “Ambivalents” and “Rationalists”. The two social representation groups presented significantly different perceptions and attitudes toward the impacts of gaming tourism in Macau. The three most significant factors that influenced residents' representations were personal income, perceptions of gaming tourism being able to increase personal/family income, and satisfaction with government performance in managing gaming tourism development. The research provides theoretical implications for future gaming impact studies and also practical ones for local governments and stakeholders in the tourism industry in Macau and other gaming destinations.     

Perceived Social Impacts of Tourism by Residents in the OTOP Tourism Village,Thailand

This study aims to investigate the impacts of tourism development at Baan Tawai, the first OTOP Tourism Village in Thailand, and to examine the relationship between demographic factors and Baan Tawai residents' perceptions of the social impacts of tourism development. Data were collected using questionnaires. The finding is that the residents positively perceive social impacts in term of job creation for women in the village. Additionally, they do not see any social changes brought in by tourism and do not think that tourism leads to an increase in prostitution, vandalism, burglary, or drug abuse.     

Resident perceptions on cross-cultural understanding as an outcome of volunteer tourism programs: the Bahamian Family Island perspective

This paper examines the perceptions toward volunteer tourism from the viewpoint of Bahamian Family Island residents with a specific focus on cross-cultural understanding as an outcome. Cross-cultural understanding reflects the idea that there is a greater opportunity for exchange between tourists and residents as a result of volunteer tourism. Utilizing social exchange theory (SET), this research examines whether residents’ perceived benefits, positive impacts, negative impacts and support for volunteer tourism activities predict their support for cross-cultural understanding. Additionally, this study reveals factors contributing to residents’ motivation to participate in volunteer tourism activities within their community. A mixed-method research design that employed face-to-face interviews and quantitative surveys revealed eight major themes: Community Involvement, Empowerment, Sustainability, Education, Dependency, Neglect of Community Needs, Community Involvement and Communication. Multiple regression analysis results suggest partial support for SET and reveal new predictions for the support for cross-cultural understanding. Implications for volunteer tourism programs, host communities and national tourism organizations are discussed. Future research evaluating the volunteer–host relationship is warranted.     

An Examination of Changes in Residents' Perceptions of Tourism Impacts Over Time: The Impact of Residents' Socio-demographic Characteristics

This study investigates whether there has been a change in residents' perceptions of various tourism impacts over time and the impact of residents' socio-demographic characteristics on those changes. A survey of local residents (n?=?732 in 2004 and n?=?590 in 2009) was carried out for collecting the data for this study which was then followed by focus groups, conducted in 2012, consisting of academics, local residents and the tourism experts to validate the outcome from the survey. The results suggest that there has been significant increase in the level of agreement of the Sunshine Coast residents during this period on some of the tourism impacts such as job creation, attracting more investment, providing more business for local people and more cultural exchange between tourists and residents. The results also suggest that there is a significant decline in their perceptions of tourism negatively affecting the way of living of local residents and likelihood of residents suffering from living in a tourism destination. The residents also feel that there will be a decline in parks and other recreational areas for local residents with growth in tourism. The study also found that demographic variables such as age, gender, income, education and occupation are likely to influence residents' perceptions of tourism impact over time. Implications for future tourism development plans for the region are discussed.     

浅议社会表象理论(Social RePresentation Theory)在旅游学研究中的应用

旅游作为一门跨多个学科领域的应用科学，其学科发展往往会涉及社会学、心理学、人类学、地理学等各相关学科的研究成果。而目前旅游学研究中具体实证研究有余而基础理论工作相对不足的局面已经阻碍了旅游学作为一个学科体系的确立、完善和向前发展。本文试对社会心理学中新兴的“社会表象理论”(Social Representation Theory)以及近年来国外学术界将该理论引入旅游学研究的基本情况作一个简单的介绍，以期能够为国内旅游学界的相关研究工作起到一点参考作用。     

City Image and Perceived Tourism Impact: Evidence from Port Louis,Mauritius

Research suggests that the images residents hold about their community influence the political support for tourism. Yet, few researchers have investigated the image that local residents have of their own area. Borrowing from the existing literature on place image and residents' perceptions of tourism impacts, a theoretical model incorporating these two lines of research is developed and tested using data collected from residents of the city of Port Louis, Mauritius. It proposes four city image attributes as the independent constructs influencing residents' perceptions toward the overall impact of tourism development. These include social attributes, transport attributes, government services attributes, and shopping attributes. Overall impact of tourism development is considered to be a determinant of the level of support for the industry. Results of the structural equation modeling analysis indicate that residents' perceived levels of shopping attributes, transport attributes, and social attributes of the city influence their level of support for the tourism industry. The hypothesis relating transport attributes to overall impacts of tourism was not supported. The study provides some important considerations for local planners attempting to make tourism more supportive in the city.     

少数民族山区居民对旅游影响的感知和态度--以柴埠溪国家森林公园为例

接待地居民对旅游影响的感知和态度是国内旅游学研究的一个热点.本文通过问卷调查和访谈,对柴埠溪国家森林公园的土家族山区居民对旅游影响的感知和态度进行了实证研究.结果表明,旅游对少数民族山区居民的语言、生活风俗、民族服饰有显著影响,但对其饮食习惯和地方建筑特色影响不大,旅游所产生的社会文化变迁是积极的;居民对旅游正面影响的感知明显强于对负面影响的感知;旅游对当地居民的经济影响强于旅游的社会文化影响和环境影响.最后建议通过建立健全的旅游社区参与机制来调控居民对旅游影响的感知.     

旅游对传统村落的影响研究——以安徽齐云山为例

旅游影响一直是国内外旅游研究的重要课题,旅游地居民对旅游发展的感知是研究旅游影响的重要途径。此次调查以安徽省黄山市休宁县齐云山为例,采用问卷调查和现场访谈相结合的方式,运用SPSS、CATPACTM等软件对调查结果进行数理统计,从居民与游客角度分析了旅游开发给齐云山居民带来的经济、社会文化、环境的若干影响,以及居民对旅游业所持的态度。文章着重于探讨居民对于因旅游开发所带来的村落影响的感知,以及他们对于当前旅游影响的评测和对未来旅游发展的期待。     

审视阳朔旅游的发展:社会文化影响的调查与比较

针对30年来阳朔人的社会文化生活受到旅游业发展的影响,本文以对阳朔的社会调查结果为依据,解释了阳朔现象,对阳朔旅游的发展及其影响做了分析,对发展模式进行了评述,并与世界著名旅游目的地印度尼西亚的巴厘岛和美国的阿拉斯加的旅游发展及其影响进行了初步的比较。     

The impact of the servicescape on the desire to stay in convention and exhibition centers: The case of Macao

This study examines the important role of the servicescape in relation to customers’ cognitive (beliefs about servicescape quality), affective (affect and satisfaction) and behavioral responses (desire to stay) in the context of convention and exhibition centers in Macao. Unlike previous servicescape studies, we include two personal customer characteristics, namely perceived sacrifice and value-for-money considerations, as potential moderators of the relationship between customers’ satisfaction and the desire to stay. Overall, our results suggest that servicescape elements positively influence customers’ perceived quality of the service, their affect, customer satisfaction and desire to stay. Furthermore, this study reveals that value-for-money considerations enhance the positive impact customer satisfaction has on customers’ desire to stay in convention centers and that customers’ perceived level of sacrifice has a direct effect on their desire to stay. Theoretical and managerial implications are also presented.     

The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food

This study examined dimensions of consumer risk/benefit perception toward street food and tested their effects on attitude toward street food and behavioral intention. Exploratory factor analysis tested a five risk and two benefit factor model. A conceptual model was tested using structural equation modeling. This study found that perceived risks negatively affected consumer attitude toward street food, and perceived benefits positively affected attitude. In turn, risk perception negatively affected behavioral intention. The study found that attitude toward street food fully mediated the relationship between benefit perception and behavioral intention and partially mediated the relationship between risk perception and behavioral intention.     

Exploring the Effects of Heritage Site Image on Souvenir Shopping Attitudes: The Moderating Role of Perceived Cultural Difference

Although tourism image and souvenir shopping play critical roles in travel decisions and tourist behaviors, little is known about the relationship between them. This article seeks to address two deficits in the literature by presenting (1) the linkage between tourism image and souvenir shopping and (2) the direct and moderating effects of perceived cultural difference. Using the data drawn from UNESCO heritage sites, the authors first validated a second-order construct of heritage site image, then tested the effects of this construct and perceived cultural difference on tourists’ attitudes toward souvenir shopping in two structural models. The uncovered direct and moderated results offer important implications for tourism and hospitality theories and practice.     

Effects of Authenticity Perception,Hedonics, and Perceived Value on Ceramic Souvenir-Repurchasing Intention

This study examines a ceramic souvenir-repurchasing model for understanding the effects of authenticity perception, hedonics, and perceived value on the souvenir-repurchasing intentions of tourists. A total of 419 tourists at the Yingge Ceramics Area in Taiwan were administered an on-site questionnaire. The sample was divided into two data sets. Analyses of structural equations and competing models were employed to test hypothesized relationships and determine the best fitting model. The results indicate that authenticity perception and hedonics are important determinants of perceived value, which in turn influences souvenir-repurchasing intention. The findings suggest that in addition to further strengthening the value of souvenirs, the future efforts of destination marketing organizations to understand tourists' souvenir-repurchasing behaviors should consider the authenticity and hedonic needs of repeat tourists.     

Characteristics of a Medical Tourism Industry: The Case of South Korea

This study investigates the process involved in developing a medical tourism industry in South Korea as a case country, one of the fastest growing countries with strong potential in the medical tourism industry. It analyzed 252 articles on medical tourism posted on the websites of the Korean Tourism Organization and the Korean International Medical Association. Both sources are highly representative portal websites for medical tourism in the country. The article aims to enhance understanding of medical tourism as a new growth industry while identifying its key developmental characteristics and makes valuable suggestions for the industry that can be reflected to other countries. The study contributes theoretically and practically by examining the unique and updated characteristics and process of positioning of this recently emerging field in the global tourism industry.     

Island residents' identities and their support for tourism: an integration of two theories

Most studies that examine tourism impacts and community attitudes have been carried out from the perspective of industrialized economies, making the findings less valid for small islands. This paper discusses some pertinent issues in relation to tourism development and community attitudes in small islands, and it develops and presents a conceptual framework based on social exchange theory and identity theory. The different facets of identity relevant to small-island communities that are likely to influence attitudes and support for tourism are incorporated in the framework and discussed. These include occupational identity, environmental identity and gender identity. Based on these, five propositions are developed. The study concludes that inclusion of identity variables in behavioral models could increase their predictive power in explaining attitudes to tourism and consequent support for the industry.     

Effects of CSR on affective organizational commitment via organizational justice and organization-based self-esteem

This study examined how employee perceptions of corporate social responsibility (CSR) influenced their affective organizational commitment (AOC) via procedural justice and organization-based self-esteem (OBSE). Using survey data collected from 203 employees working for a hospitality company, hypotheses were tested using structural equation modeling. The results showed that economic and philanthropic CSR did not have significant effects on procedural justice, but had significant direct effects on AOC. The findings also showed that procedural justice had a significant effect on OBSE, and both procedural justice and OBSE had significant effects on AOC. In addition, the results suggested that ethical CSR programs can have a positive impact on employees’ AOC via their procedural justice and OBSE. This study contributed to the literature by developing a CSR-procedural justice-OBSE-AOC model, guided by social exchange and self-consistency theories, and empirically testing it within a hospitality context.     

The Moderating Role of Water Park Service Quality,Environment, Image,and Food Quality on Perceived Value and Customer Loyalty: A South Korean Case Study

This study empirically examined not only the relationship between perceived value and customer loyalty, but also the moderating role of service quality, environment, image, and food quality at a water park, a segment of the tourism industry. In particular, the current study, using hierarchical regression analyses, examined the direct effects of perceived value on customer loyalties—loyalty and behavioral loyalty—as well as the moderating effect of four elements. As anticipated, this study showed that perceived value has significant and positive effect on both types of loyalty. In addition, the result of the interaction effects showed that service quality and food quality acted as moderators on the relationship between perceived value and attitudinal loyalty; however, water park image acted as a moderator on the relationship between perceived value and behavioral loyalty only. Finally, these results indicated that three elements—service quality, water park image, and food quality—have significant interaction on the relationship between perceived value and attitudinal/behavioral loyalty. These findings may provide water park operators with useful and detailed guidelines for satisfying customer loyalty levels, both attitudinally and behaviorally. More detailed findings and implications are also discussed.     

Engagement-Based Loyalty: The Effects of Social Media Engagement on Customer Loyalty in the Travel Industry

In this article, we investigate the relation between customer loyalty and social media engagement. Two dimensions of customer loyalty are considered: affective and conative loyalty. We distinguish two forms of social media engagement: consuming of social media (passive engagement) and contribution to social media (active engagement). In a survey among 1,050 customers of a travel agency, the level of engagement of customers with the company’s social media activities is measured in relation to their degree of loyalty. Results show a partial positive relationship between social media engagement and customer loyalty: only consuming social media is directly related to affective loyalty.     

The Effects of Involvement and Social Support on Frontline Employee Outcomes: Evidence From the Albanian Hotel Industry

Using data from the Albanian hotel industry, this study developed and tested a model that examined the relationships of psychological involvement and social support with frontline employees' outcomes. The results revealed that family involvement and family support increased family satisfaction, while job involvement and work support amplified job satisfaction. Contrary to our predictions, work support did not significantly affect family satisfaction and family support did not demonstrate any significant relationship with job satisfaction. The results lent empirical support to the significant negative effects of both work and family support on turnover intentions. The results also showed that lower job satisfaction led to higher turnover intentions. In contrast, family satisfaction was found to exacerbate employees' turnover intentions. Implications of the results and future research directions are presented in the study.     

Perceptions of Functionality and Usability on Travel Websites: The Case of Chinese Travelers

Despite the large increase in the amount of online purchases of travel-related products in recent years, previous studies on travel website analysis have concentrated mainly on assessing the quality of travel websites, customer purchase behavior, and website content analysis. In the context of Mainland China (hereafter known as China), with growing wealth of her citizens and the inclination to travel, more Chinese travelers have been, and will probably be, visiting worldwide destinations. In addition, many Chinese travelers will use the Internet to search, and subsequently to purchase, travel-related products and services. This study makes an attempt to analyze Chinese online buyers and online browsers on their perceived importance of travel website functionality (content) and usability (design) and their specific factors. Online buyers (e-buyers) are the Internet users who have previously purchased on travel websites, whereas online browsers (e-browsers) are the Internet users who have browsed travel websites but without making any purchases. The research findings showed that e-buyers did not differ significantly from e-browsers in most of the included factors. The findings of this research are expected to assist travel website developers to improve their websites and to attract more e-travelers.