Museums as narrators: heritage trails in a digital era

ABSTRACT

In today’s tourism industry, merely offering tourists a variety of cultural events is not enough. Fully understanding their desire for an experience is the key. The attraction value increases if tourists can become personally involved and be affected by the narratives involved in place-making. This article examines the connections and cooperation among museums in a region where an important heritage trail is operating. When the old Telemark Canal was active (1892–1990), this enabled important products to be shipped from the upper mountainous areas to the coastal urban region in Telemark County, Norway. Shortly after being closed, the canal was transformed into a heritage trail and tourist attraction through renovation initiatives. Based on a closer examination of two of the attraction clusters along the heritage trail of the canal, we ask whether there is a key narrative that can link the local museums and cultural centres in the canal region. The discussion will consider how the widespread use of the internet has created new options for museums and cultural centres to benefit from neighbouring tourist attractions such as heritage trails.     

Elucidating the relationships among destination images,recreation experience,and authenticity of the Shengxing Heritage Recreation Area in Taiwan

A destination's image and on-site recreation experience can be regarded as precedents of the authenticity perceived by heritage tourists. Historic images attract tourists to experience the authenticity of a heritage destination. This study examines the linear relationships among destination images, recreation experience, and the perceived authenticity experienced by tourists at the Shengxing Heritage Recreation Area in central Taiwan. In total, 536 usable questionnaires were collected. Analytical results indicate that the cognitive and affective images of a destination directly and significantly affect the recreation experience of tourists at a heritage recreation area. Additionally, recreation experience directly and significantly affects perceived authenticity. Moreover, recreation experience has a significant mediating effect on the relationship between cognitive image and perceived authenticity. We conclude that when tourists visit a heritage-based tourism destination, such as the destination under consideration, these tourists gain tourism image and recreation experiences, which strengthens their perceived authenticity of heritage tourism; as a result, these tourists are more likely to contribute to the development of heritage tourism. Applying this theoretical framework to research on heritage tourism further extends our understanding of the behavioural model of heritage tourists. Finally, this study provides a valuable reference for managers striving to develop heritage tourism.     

Heritage tourism and New Western history: a narrative analysis of six Colorado museums

Museums are important in heritage tourism, often presenting interconnected national, regional, and local histories. This article explores how six Colorado museums present state and regional identities. I ask how these museums have attempted to incorporate insights from ‘New Western’ History into their exhibits. New Western historians have called attention to the ‘legacies of conquest’ – the peoples displaced, the cultures destroyed, and the environments damaged by Anglo-American colonization of western lands – and offered critical and dissonant ‘counter-narratives’ of the region’s past. However, the region’s heritage tourism – a significant and growing industry – has emphasized more conventional narratives of settlement and economic progress. This study applies narrative theory to analyze how these critical histories are presented to tourists in Colorado museums and historic sites. Narrative theory examines how objects, texts, and media are shaped into stories, in this case stories linking popular readings of heritage to critical understandings of past events. Six case studies indicate that critical histories are presented in some sites, but are rarely the central focus of these attractions. However, the spatial juxtaposition of narratives and counter-narratives in these museums offers insight into how critical and dissonant history is beginning to be incorporated into heritage tourism in the American West.     

遗产旅游动机的核心-边缘结构研究--以丽江为例

遗产旅游动机存在着一个核心-边缘结构,核心动机源自遗产属性,而边缘动机与遗产属性关系不大。既有研究虽已认识到这个结构,但对于动机如何从属性而来的过程却关注不多。文章采用方法-目的链研究方法,以丽江为案例地,对该结构进行探讨。方法-目的链主张从属性到结果再到价值这样的层级性建构,可还原游客动机的产生过程。研究发现,游客动机来自丽江多个方面的属性：遗产属性、遗产相关属性和遗产无关属性。这些属性往往被综合起来提到,游客同时被这些属性吸引而不是单单被遗产属性所吸引。逃离和归属感这两个在理论上看应该是核心动机价值,但追溯其属性却发现产生这些价值的也包括非遗产属性。而寻求艳遇、成就感和寻找自我这些在理论上看似与核心动机无关的价值,却与遗产属性和遗产相关属性关系密切。这说明游客对遗产进行了遗产客观价值以外的建构。     

Knowledge transfer processes in the authenticity of the intangible cultural heritage in tourism destination competitiveness

ABSTRACT

As tourism based on intangible cultural heritage usually encompasses a knowledge transfer process, the authenticity of the heritage (or its perception) can be affected by knowledge transfer. These knowledge transfers occur to present the heritage to the tourists (courses, tour guiding, etc.), but also in the destination itself when the heritage knowledge is codified in museums, tour guides are trained, or the heritage is transferred to newer generations. These situations present potential challenges where authenticity is distorted or even lost, and it affects the competitiveness of the destination. The work attempts to analyse those knowledge transfers and their challenges regarding authenticity to sustain the competitiveness of the destination.     

Assessing the experiential value of heritage assets: A case study of a Chinese heritage precinct,Bendigo, Australia

Destination managers often wish to utilise heritage assets to create memorable visitor experiences, yet there is a paucity of research aimed at understanding how these experiences might be perceived and valued for tourism purposes. This article uses a cultural tourism potential audit tool to evaluate the experiential value of a collection of Chinese heritage assets in the regional city of Bendigo, Australia. The tool was expanded to include analysis of the type of experience, categorising them as either peak or supporting. Findings suggest that some of the heritage assets had high or moderate experiential value, with a few forming the basis of peak tourist experiences. Other heritage assets, whilst high in experiential value, are best conceptualised as supporting experiences. Through the aegis of a heritage precinct, both types of experience may collectively attract tourists, provided they are integrated with a meaningful and appealing narrative.     

Between Authenticity and Ethnicity: Heritage Tourism and Re-ethnification Among Diaspora Jewish Youth

Heritage tourism takes on a new meaning when conceived and implemented in the framework of a diaspora – homeland context. Trip organisers utilise heritage tourism that identifies the signifiers of national collective identity or Peoplehood and construct an experience of authenticity that supports a newly reconstructed narrative of personal and collective identity that bridges the diaspora and homeland identities. This paper examines into the differential consequences of heritage tourism on the ethnic identity of diaspora travellers from North America and the former Soviet Union to their homeland, specifically contrasting Jewish tourists from different diaspora localities making an otherwise almost identical birthright Israel trip. For both groups, Jewish ethnic identity was strengthened, particularly their emotional attachment to Israel. However, the difference between the two groups was found in the actual factors that explain this post trip attachment to Israel. The experiential component was more prominent among participants from the former Soviet Union, while among North American student participants, Jewish background as well as their higher pre-trip motivations provide an explanation for their high post-trip scores of attachment to Israel. Israel thus serves as the liminal domain of diaspora tourists, where existential authenticity and pre-trip ethnicity as latent as the latter may be, intertwine experientially to generate an expansion of the frame of individual identity of diaspora tourists in their homeland.     

The cultural tourism potential of a fashion-related exhibition – the case of Alexander McQueen: Savage Beauty at the Victoria and Albert Museum

The exhibition Alexander McQueen: Savage Beauty held at the Victoria & Albert Museum (V&A) in London attracted a total number of 493,043 visitors from both the UK and overseas, making it one of the most visited exhibitions throughout the museum’s history. Much of the exhibition’s popularity was drawn from the late designer’s fame, reputation, and exceptional technique in design and clothing construction. The V&A museum also having the title as the greatest Museum of decorative arts and design, and founded during the late Victorian era, possesses heritage value that may also have played a role in attracting visitors to the Savage Beauty exhibition. Findings suggest that Savage Beauty appeals more on the local cultural tourism context for its connection to London. The V&A’s heritage value as Grade I listed may be of minimal interest to tourists; however, visitor interest in London and the number of great museums in the city serves well enough to attract and enrich cultural awareness of potential tourists both local and international. Special exhibitions such as Savage Beauty may also prove effective in attracting tourists, leading to increasing cultural tourism once tourists learn more about London’s culture, which includes fashion, but only in a derivative sense.     

野生动物观赏旅游者的敬畏感体验：基于斯里兰卡大象旅游的实证研究

野生动物观赏旅游在唤起敬畏感方面有着巨大潜力,值得研究者多加重视。本研究以斯里兰卡大象旅游为例,试图对敬畏感所包含的4个维度（时间感、联通、浩瀚和适应）进行描述性分析,并对具有不同人口统计学特征或旅游行为特征以及到访不同野生动物生境下的旅游者所获得的敬畏感差异进行检验。采用独立样本T检验和单因素方差分析等方法对回收数据进行分析。结果表明,大多数旅游者获得较强的敬畏感,但旅游者之间存在一定差异。其中,女性、中年人或受过高等教育的旅游者能够获得更强的敬畏感;与大象拥有特定文化联系的斯里兰卡和印度游客体验到的浩瀚和适应感明显高于西方游客。此外,自然情境在旅游者获得的适应感方面亦发挥重要作用。     

The classification of heritage tourists: a case of Hue City,Vietnam

Heritage, especially with World Heritage status, is increasingly becoming the main attraction of many tourist destinations. Heritage tourism is also the major tourism product in Hue city, Vietnam. Hitherto, there are almost no official statistics and research pertaining to heritage tourism as well as heritage tourists in Hue. This study aims at providing a preliminary profile of heritage tourists to Hue city and identifying different categories of heritage tourists, with a special focus on package tourists. The international heritage tourists' profile seems to be similar to official statistics of international arrivals, indicating almost no difference in socio-demographic profile between heritage tourists and general tourists in the context of Hue. Various significant differences were found between international and domestic tourists in terms of tourist characteristics, trip profile and the perception of Hue. Adopting McKercher's [(2002) Towards a classification of cultural tourists. International Journal of Tourism Research, 4, 29–38] cultural tourist classification, five categories of heritage tourists were identified, including purposeful heritage tourists, sightseeing heritage tourists, casual heritage tourists, incidental heritage tourists and serendipitous heritage tourists. Among these, sightseeing heritage tourists and purposeful heritage tourists were dominant.     

Legacy tourism: the search for personal meaning in heritage travel

In recent years, the existence and nature of the heritage tourism market has attracted substantial attention in the tourism industry. There appears to be a sub-segment of the heritage market that consists of tourists who have a personal connection with their heritage beyond a general relationship of collective ancestry. Those that travel to engage in genealogical endeavors, to search for information on or to simply feel connected to ancestors and ancestral roots are categorized as legacy tourists. This paper describes the heritage tourism market, discusses distinguishing characteristics that identify legacy tourists, and emphasizes to tourism managers the importance of recognizing and responding to this segment.     

Where are the enslaved?: TripAdvisor and the narrative landscapes of southern plantation museums

ABSTRACT

This study examines two southern Louisiana plantation museums: Laura and Oak Alley, using a framework that stresses the narrative power and politics of these heritage sites. Located a mile from each other along the Mississippi River, they present two similar yet different narratives of the antebellum American South. Laura places more emphasis on the enslaved who inhabited the plantation than does Oak Alley, whose narrative centers upon the opulence of the plantation home – that is, ‘the big house'. This study explores what visitors take away from their plantation tours. Specifically, it examines their thoughts about how the enslaved are represented at these two museums. The study's data come from visitors’ comments posted on the travel website TripAdvisor. The object of the study is to gain a greater understanding of what visitors learn about the history of the enslaved on these tours and how they participate, along with site managers, in the narrative construction of the plantation and negotiating the divide between tourism as amusement and tourism as memorial.     

回望“真实性”(authenticity)(上)——一个旅游研究的热点

麦坎内尔(MacCannell)掀起的"真实性"研究热已逾30年,其间,研究视角逐渐从"客观"转向"主观"。这既反映出真实性内涵的延展与变迁,亦凸显旅游主体—游客体验的重要性。然而,就研究者日渐褊狭的视域来看,旅游客体真实性对旅游体验真实性的影响从松散到几近断裂,旅游主体甚至以"悦纳万物"的信仰姿态视一切"存在"为真,从而收获真实的体验。客观真实与主观真实,究竟是谁决定或影响了谁?对此问题的探寻导致学界对旅游客体之"虚假"的重新界定和对旅游体验之"真实"的再度好奇,并因此形成旅游真实性研究的纷争局面。有鉴于此,对国内外真实性研究做一番缘起、视角、界定等方面的梳理和反思,或将对国内相关研究与应用有所裨益。     

Activity Segmentation of the International Heritage Tourism Market to Taiwan

The heritage tourism market has developed from being regarded as a small niche segment to a mainstream market of considerable size. In Taiwan, diversified heritage resources hold considerable appeal to the international tourism market. Little research has been completed on international heritage tourists to Taiwan, so this study utilized Taiwan as a case study and examined international tourists to the destination. It first employed cluster analysis based on activity participation to segment the market and test for the existence of “heritage tourists”. Three groups of international tourists to Taiwan were identified and they were labelled as “heritage”, “shopping” and “non-specialists”. The heritage group had a high participation rate in visiting heritage relics (90.6%). The study also profiled tourists according to the reasons they travelled to Taiwan and socio-demographic variables. The heritage tourists and other activity participation groups were compared to reveal the major motivational and socio-demographic differences involved. The findings showed that “international heritage tourists to Taiwan” were a group of visitors with relatively younger ages, middle levels of income and higher educational levels. The study defined heritage tourists who indicated visiting heritage sites as part of their reason for visiting Taiwan as “motivated heritage visitors”. Other heritage tourists who participated in heritage activities, but did not list heritage tourism as a reason for visiting Taiwan, were defined as “heritage site visitors”. Finally, the study profiled the two groups of heritage tourists and compared them, with significant differences being found in ages and nationalities.     

Trajectories in Holocaust tourism

This paper examines how tourists engaged in atrocity heritage tourism embark in processing meanings, community discourse and motivations when faced with increasing levels of hostility. Specifically, this research examines how Jewish Holocaust tourists marshal discourses, make sense of meanings and engage with material geographies in an environment of renewed global anti-Semitism. Under the frame of assemblage, Holocaust tourism and its evolving trajectories are examined using qualitative mixed methods. The results demonstrate the transformative effect that certain global happenings can have on consumers when atrocity sites connected to heritage are affected by multiple sets of perceived harmdoers. Additionally, it is demonstrated as to how meanings and motivations are implicated in the evolved discourses of atrocity heritage amongst a group of people with a diasporic identity. Larger theoretical and managerial implications are discussed relating to Holocaust tourism.     

Tourism and nostalgia for the pastoral on the island of Fyn,Denmark

Constructions of home are powerful from both heritage and tourism perspectives, as ‘home’ suggests a certain type of heritage precedence while also providing a competitive tourism advantage over rival locations. Sport tourism sites also disseminate notions of home as part of their narrative, both to create and solidify particular heritage claims as well as to enhance the tourism potential of a location. Home narratives are used, in particular, during stadium tours, where tourists go ‘behind the scenes’ at a famous sports venue. Tour narratives at Twickenham Stadium were examined in this study. At Twickenham, it was found that the stadium was represented as ‘home’ during tours in three different ways: as the literal home of the English National Rugby team; as the spiritual home of the sport of rugby; and as the home of particular notions of English identity. These representations were created as a means of claiming cultural propriety, particularly with regard to the sport and its heritage, as well as in recognition of the venue's role as an international tourism destination. However, the employment of home narratives, which espouse notions of stability and continuity, also mask wider heritage and tourism anxieties, in particular competition from rival sites.     

强关系网络移动社交平台旅游分享行为研究——基于微信与QQ用户的资料分析

在移动社交媒体时代,旅游分享已成为当下旅游者的行为偏好,越来越多的旅游者选择微信、QQ这类强关系移动社交平台进行分享。国内学界对移动社交平台旅游分享行为的研究随之日增,但少有文章从理论上系统地揭示旅游分享行为的过程与动因。文章采用扎根理论研究方法,构建反映强关系网络移动社交平台的旅游分享动态过程理论模型。将旅游分享行为动态过程划分为分享前因、分享实现与分享结果3个阶段,总结每个阶段的行为特征、表现方式及阶段之间的演替规律,并探讨这类旅游分享行为的特点与动因。研究发现,在旅游分享动机上,强关系移动社交平台强调情感联结与互动,从而旅游者受到与个体相关动机的影响更为显著;分享内容上,平台的强关系特性与熟人社交促使旅游者尽量避免分享负面信息;分享结果上,强关系移动社交平台的旅游分享能调节旅游者行中、行后的体验水平,并形成兼具网络时空拓展性与熟人圈规模局限性的口碑传播。     

Managing the experience co-creation process in tourism destinations: Empirical findings from Naples

The aim of this study is to investigate the main antecedents and consequences of experience co-creation in tourism. Based on an in-depth literature review, a survey was designed, and data was collected from 385 tourists visiting Naples, Italy. A path analysis revealed that the interactions among tourists and tourism service providers and the active participation of tourists are antecedents of experience co-creation in the tourism industry. Experience co-creation positively affects the satisfaction of tourists, their level of expenditures, and their happiness. Study results also revealed that the attitude of tourists of sharing their experiences with others does not influence experience co-creation. As one of the first studies in this area in the field of tourism, this study contributes to the body of knowledge by proposing and empirically testing a model that shows three antecedents and three consequences of experience co-creation in tourism.     

Value orientations and heritage tourism management at Petra Archaeological Park,Jordan

Involving different stakeholders, including tourists, in managing tourism and understanding their value orientations are key concepts to achieve sustainability of heritage tourism. However, tourists have been mostly ignored in managing heritage attractions. Given the importance of values in heritage tourism management, and the different tourists' preferences toward management actions, this article aims to explore the value orientations of different types of tourists at Petra Archaeological Park, and how these values influence their management actions preferences. Majority of the tourists were preservation value oriented, and they preferred direct management actions rather than indirect actions. Results indicated that whenever the level of the importance of heritage tourism increases in tourists' trip motivations, tourists tend to be more preservation value oriented and support direct management actions.     

Tourist Perceptions of Heritage Exhibits: A Comparative Study from Israel

It is common in tourism and leisure literature to define and approach tourism subgroups in terms of the presence of the tourists in certain spaces. This approach is challenged in the present paper. It is argued that the understanding of heritage tourism should be based on the link between the individual and the space, namely tourist perceptions of a site relative to their own heritage. Based on a study dealing with visitation patterns to places where historic artefacts are presented, it is suggested that tourist perception is key to the understanding of visitation patterns. It is not so much the artefacts the tourists see or observe, but the meaning they ascribe to them. The theoretical implications of this argument are discussed in terms of tourism in general and heritage tourism in particular, as well as the practical applications to cultural heritage management.