Remembering the Beatles' legacy in Hamburg's problematic tourism strategy

Since the late 1980s/early 1990s, Liverpool has been synonymous with Beatles-related tourism, investing in museums, city walks, and redeveloping the Mathew Street Cavern Quarter. Another, perhaps lesser known, site of Beatles' tourism that has slowly immerged in recent years is the Reeperbahn area of Hamburg, Germany. While a number of cities with a strong musical heritage have developed tourism and urban regeneration around their musical past, primary research and photographic evidence gathered in Hamburg reveals that Hamburg is a city of conflicting identities. The city's leaders want Hamburg to compete as a cultural and financial site of tourism and investment on a global scale. However, by examining the mytholization of ‘the Beatles’ Hamburg’ at the Beatlemania Museum, and the lack of investment in the surrounding infrastructure, research shows that this act of selective memory is driven by economic and ideological agendas in Hamburg's overall urban regeneration plans. Arguably, the multi-billion euro HafenCity project is to be the new vision and focus of Hamburg's regenerated image. This article does not argue for a ‘Disneyfication’ of Hamburg's Reeperbahn area, but attempts to highlight the missed opportunities for the city to support and cultivate its music heritage and struggling artisan/independent scene.     

The Marketing of Slavery Heritage in the United Kingdom

Summary

This paper examines the promotion of slavery heritage sites in the United Kingdom in the context of an increasing interest in peace and reconciliation studies. With the exception of Hull, an abolitionist center, several sites have been developed within the last four years at slave trade ports. Their evaluation considers the strengths and weaknesses of the displays at Liverpool, Bristol and Lancaster, and comments on the significant omission of a major exhibition in London, an important slave trade port as well as a capital city. In the absence of previous research and theoretical frameworks in this area, the phenomenon of slavery is related to other heritage visitation sites, such as concentration camps, which are potentially embarrassing to the contemporary majority. Finally, the weaknesses of the conventional model of the slave trade are explored and an alternative is presented.     

Monster mines,dugouts, and abandoned villages: a composite narrative of Burra’s heritage

In a bid to join recent efforts to develop innovative approaches to heritage, this article argues that adopting a collaborative mode of inquiry is a useful way of coming to terms with the plurality of ways heritage landscapes are enlivened by their visitors. It also points to some of the advantages of incorporating researchers’ personal experiences into academic research. With a focus on the Burra Heritage Trail in South Australia (geared around the Burra Heritage Passport), the article brings together four sets of research experiences, each informed by different (though cognisant) disciplinary backgrounds: art history, anthropology, heritage studies, and tourism planning. The result is a form of experimental autoethnographic writing in which four voices reflect upon their embodied, sensuous, and mobile experiences as ‘tourist’ moving through the same places, thereby offering multiple ways of knowing and telling about a single setting.     

Managing Heritage Volunteers: An Exploratory Study of Volunteer Programmes in Art Museums Worldwide

This study addresses the paucity of research on volunteer management in art museums and heritage attractions. Based on the results of surveys and interviews with volunteers and managers from international art museums, it identifies three sets of promising practices that appear to increase the performance of volunteer programmes: (1) building a community of volunteers; (2) enhancing volunteers' learning experiences; and (3) fostering the self-management of volunteers. Taken together, these practices offer evidence for the value of the ‘serious leisure’ concept in the theory and practice of volunteer management.     

Where are the enslaved?: TripAdvisor and the narrative landscapes of southern plantation museums

ABSTRACT

This study examines two southern Louisiana plantation museums: Laura and Oak Alley, using a framework that stresses the narrative power and politics of these heritage sites. Located a mile from each other along the Mississippi River, they present two similar yet different narratives of the antebellum American South. Laura places more emphasis on the enslaved who inhabited the plantation than does Oak Alley, whose narrative centers upon the opulence of the plantation home – that is, ‘the big house'. This study explores what visitors take away from their plantation tours. Specifically, it examines their thoughts about how the enslaved are represented at these two museums. The study's data come from visitors’ comments posted on the travel website TripAdvisor. The object of the study is to gain a greater understanding of what visitors learn about the history of the enslaved on these tours and how they participate, along with site managers, in the narrative construction of the plantation and negotiating the divide between tourism as amusement and tourism as memorial.     

解说:一种重要的遗产保护策略

遗产保护是一项复杂而系统的工程,不同历史时期面临的主要任务不同。20世纪90年代以来,中国旅游业的高速发展引发了众多问题,如何降低和消除旅游业对遗产资源的负面影响成为当今遗产保护的一项重要工作。解说,作为一种重要的遗产保护策略,有着非常重要的作用。解说能够通过影响游客的知识重组和行为意图,帮助达到旅游可持续发展和遗产资源有效保护的双赢目标。     

遗产原真性·旅游者价值观偏好·遗产旅游原真性

本文指出旅游科学的"原真性"概念与遗产科学的渊源;提出应将"authenticity"译为"原真性"的理由;概述了遗产科学对"原真性"概念的认识发展;从旅游价值观偏好层面对当代旅游科学中出现的"客观主义原真性"、"建构主义原真性"、"存在主义原真性"、"后现代主义原真性"诸提法进行了评论;最后,较为概括地辨析了原真性概念在文化和遗产旅游中的具体处置.     

文学旅游地的遗产保护与开发——南京夫子庙李香君故居和王谢古居案例研究

本文以南京夫子庙李香君故居和王谢古居为例,从文化遗产角度探讨文学旅游景点的开发.笔者以文学遗产旅游地特征模型和文学遗产旅游地产品开发模型为依托,通过问卷调查和EXCEL软件进行数据分析,研究造访文学遗产地游客群体特征、旅游目的、对景点事先了解程度、旅游者对文学遗产旅游地的感知和旅游者对旅游地满意度等.通过对旅游者体验和期望之间的差异分析提出文学遗产旅游地如何制定市场开发策略.     

Customer Satisfaction and Behavioural Intentions in a Rural Community Museum Environment

Abstract

This paper examines a cornerstone concept of mainstream marketing theory relating to the importance of customer satisfaction as an influence on future behavioural intentions. The underlying premise is that visitors to a tourist attraction whose expectations are met or exceeded will be satisfied with their experience, and that the degree of perceived satisfaction will positively correlate with their stated intention to repeat purchase and to recommend the experience to others. This paper reports an exploratory project to test the above proposition within a tourism industry context, specifically with reference to the museum sector. The study measures visitor satisfaction levels and future intentions to revisit or recommend the Matakohe Kauri museum in Northland, New Zealand-a rurally isolated tourist attraction which is heavily dependent on referrals to support its continued existence. Research was undertaken by means of a two part structured interview technique, conducted on site with 141 respondents on six separate days in September and October 1996. Visitor expectations were established by questioning prior to entry, whilst a subsequent exit interview captured respondents' perceived degree of satisfaction with their visit. The second interview included a measure of stated intention to return and to recommend the museum to others. Provisional indications are that perceived levels of satisfaction have little bearing on the visitor's stated intention to return to the attraction; however, a significant relationship exists between perceived satisfaction and intention to recommend to others. The results of this research will prove valuable as a foundation for a recommended programme of further research to more rigorously assess the performance of customer satisfaction theory within a rural folk museum environment.     

Japanese Visitors to Guam: Lessons from Experience

Abstract

Naisbitt (1994) notes that 60 percent of the world's radio broadcasts, 70 percent of the worlds' mail, 85 percent of international phone calls and 80 percent of computer data are in English (pp. 24-25). Perhaps a similar preponderance exists in tourism literature. But beyond this language orientation there is a “Western” orientation of thought regarding tourist behavior and culture that might influence survey design and research methodology. This may leave researchers less able to understand the heterogeneous Asian travelers that are traveling in increasing numbers. It is important to understand the culture of the sending country when analyzing tourist behavior and motivation. This paper illustrates how understanding Japanese culture enhances the development of survey instruments as well as the interpretation of survey results. Examples are taken from the quarterly visitor exit surveys conducted on the island of Guam, a U.S. territory that serves as one of the major short-haul destinations for Japanese travelers.     

For Me or Not for Me? Exploring Young Adults’ Museum Representations

Abstract

While museums are widely recognized for their important roles in society, there are concerns about their relevance to young adults, who are claimed to rarely cross museums’ thresholds. This study explores social representations of museums held by 259 young Australian and Chinese adults. The analysis revealed a shared social representation of museums as places for school groups, families, or cultural elites who sought to learn from exhibits of authentic objects. While there were some differences between the perceptions of Chinese and Australian respondents, it was clear that neither group regards museums as places for young adults. Both groups suggested museums would be more appealing if they were more engaging, relevant, welcoming, and offered opportunities for social interaction with peers. Implications for the future design of museums are discussed.     

A comparison of local and non-local visitor information-seeking behavior by visitors to civil war-related US National Park Service sites

Although previous research has documented differences between local and non-local visitors, the differences in the information sources referenced when planning trips have not been assessed in published studies. Differences in the sources used by local and non-local visitors to National Park Service Civil War conflict sites were examined, as were differences in ages and visitation characteristics. Although the vast majority of respondents had gathered information about the sites prior to visiting, differences existed in the type of sources used in general, sources used by locals as opposed to non-locals and sources used by visitors of different ages. Locals were more likely to be younger and to use past experience and the advice of acquaintances, whereas non-locals were more likely to be older and use impersonal sources. The results from this study can be used to target certain geographic or demographic populations with site information.