User voice and complaints as drivers of innovation in public services

User voice and complaints can serve as important inputs to innovation in public services. User knowledge can be harnessed to provide insights and ideas that prompt more effective service responses and add value to service delivery. However, the mechanisms for harnessing user voice and complaints are often not fully understood, and their potential is often underdeveloped. This paper elaborates a conceptual framework which maps the processes by which user voice and complaints might prompt effective public service innovation. Six practical real-world examples are then presented and analysed to illuminate discussion of some critical success factors for consumer-knowledge-enabled innovation.     

企业创新与政府创新公共服务平台的博弈分析

为了促使企业积极利用创新公共服务平台,文章建立了创新型企业与政府之间的博弈模型,从理论层面证明了创新型企业积极利用创新公共服务平台将有益于企业快速达到利润目标,同时政府应该加强公共服务平台的建设。最后,利用Matlab软件进行数值模拟分析,结果表明,创新型企业应该与政府相互合作。但是,当合作达到一定程度后,创新型企业和政府应谨慎投入。     

建设区域科技成果转化公共服务平台服务海西经济建设

福建省三明市＂6·18＂技术创新公共服务平台,是响应国家提出的加快建设海峡西岸经济区的方针和政策而建立的区域性科技成果转化公共服务平台。文章从功能定位与目标、建设内容、运行机制等方面提出了平台建设的框架思路。     

Play at work,learning and innovation

ABSTRACT

Suggesting a virtuous triangle constituting public service innovation of new governances, innovation and learning, the paper examines how and why a particular mode of learning occurs: that of play. Having identified an absence of research literature on play as a catalyst for new ideas in public services, the paper argues that the diversified nature of public services and disciplinary intermixing offers fertile ground for playing with new service ideas. Our conception of play avoids functional interpretations, such as Amabile or individualizing the results of play and instead draws upon Vygotsky’s social learning theory to conceptualize play as a group activity from which new ideas emerge and suggest a new framework for understanding purposive play at work and the contribution it can make to public service innovation.     

Co-Production and Value Co-Creation in Outcome-Based Contracting in Public Services

This paper contributes to theorizing and analysing different processes of co-production and value co-creation within outcome-based contracting (OBC). It investigates how different OBC mechanisms are implemented in practice, and with what implications for public service users’ experiences and outcomes. Using realist synthesis techniques, the paper analyses existing evaluations that focus on users’ experiences of OBC in welfare-to-work services and a homelessness project. It highlights how OBC can affect equality, effectiveness and innovation within public services. The paper also exemplifies the importance of analysing how the political and policy context of public services affects both service pathways and their outcomes.     

公益类广告的创意与构思策略

通过对我国公益广告现状的分析,研究和探讨了公益广告与思维创新的关系,阐述了思维创新在公益广告创作中的重要地位和作用,提出了要使公益广告更新颖、独特,更富人格魅力就必须打破思维枷锁,激发思维创新的潜能。公益广告是为公益活动、公益事业提供传播服务的。它是以推广有利于社会的道德观念、行为规范和思想意识为目的的广告传播活动。公益广告的创意相对于商业广告又有其自身的独特视点。本文对大量的公益广告进行了分析,从中归纳整理出公益广告创意的方法。     

Open innovation and the evaluation of internet-enabled public services in smart cities

This article is focused on public service innovation from an innovation management perspective. It presents research experience gained from a European project for managing social and technological innovation in the production and evaluation of citizen-centred internet-enabled services in the public sector. It is based on six urban pilot initiatives, which sought to operationalise a new approach to co-producing and co-evaluating civic services in smart cities – commonly referred to as open innovation for smart city services. Research suggests that the evidence base underpinning this approach is not sufficiently robust to support claims being made about its effectiveness. Instead evaluation research of citizen-centred internet-enabled urban services is in its infancy and there are no tested methods or tools in the literature for supporting this approach. The paper reports on the development and trialing of a novel Co-evaluation Framework, indicators and reporting categories, used to support the co-production of smart city services in an EU-funded project. Our point of departure is that innovation of services is a sub-set of innovation management that requires effective integration of technological with social innovation, supported by the right skills and capacities. The main skills sets needed for effective co-evaluation of open innovation services are the integration of stakeholder management with evaluation capacities.     

The Innovation Imperative: An analysis of the ethics of the imperative to innovate in public sector service delivery

Innovating to improve public service is regarded as potentially obligatory, not merely laudable, part of good public management. However, the moral content of an obligation to innovate is not well understood. How can we innovate ethically? In academic bioethics and research ethics, the obligatory nature of the ‘research imperative’ is discussed and criticized. In this article, I outline the content of what I call the ‘innovation imperative’ and draw a parallel between the innovation imperative and the research imperative, arguing that the ethical principles that govern innovation in public service are similar to those governing research imperative in biomedical sciences.     

关于新农村文化建设创新的探讨

新农村文化建设创新是建设社会主义新农村的重要环节。本文分析了我国农村文化建设中存在的问题,从完善政府公共服务职能,搞好公益性文化事业和农村文化产业创新两个方面探讨农村文化建设创新的相关问题。     

结构洞视阙下科技中介的创新聚变效应机理研究——以常州科教城为例

分析常州科教城"科-教"网络的结构洞特性,从科技中介的公共非营利性、网络信息化、服务专业化三个发展方向研究"政产学研"多元主体集群发生创新聚变效应的机理。     

Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations

Innovation research suggests that innovation types have different attributes, determinants, and effects. This study focuses on consequences of adoption of three types of innovation (service, technological process, and administrative process) in service organizations. Its main thesis is that the impact of innovation on organizational performance depends on compositions of innovation types over time. We examine this proposition by analysing innovative activity in a panel of 428 public service organizations in the UK over four years. Our findings suggest that focus on adopting a specific type of innovation every year is detrimental, consistency in adopting the same composition of innovation types over the years has no effect, and divergence from the industry norm in adopting innovation types could possibly be beneficial to organizational performance. We discuss the implications of these findings for theory and research on innovation types.     

公共服务平台建设对区域产业链打造的重要作用

文章以济南高新技术创业服务中心建设为例,基于生物医药行业创新平台建设的具体情况,深入探讨创新平台建设在打造区域产业链中的重要作用,通过实践探索丰富济南公共服务平台建设理论。     

Co-location as a catalyst for service innovation: a study of Scottish health and social care

Academic literature and policy on co-location of local public services focus on the cost benefits. Other benefits and outcomes of co-location, including service innovations benefiting users, are under-conceptualized. This paper suggests a framework for evaluating co-location as a learning environment for innovation, drawing on new case studies of five Community Health Partnerships in Scotland charged with more closely coordinating health and social care. We conclude that partnerships using co-location are benefiting from additional service innovations.     

INNOVATION IN A REGULATED SERVICE: The case of English housing associations

This article explores the previously unexamined relationship between innovation and regulation in public service organizations. Innovation and regulation are conceptualized as different types of change - innovation is discontinuous change and regulation change to modify the behaviour of regulatees in relation to standards. Evidence is presented from a highly regulated public services sector - English housing associations, which are regulated by the Housing Corporation. In order to explain the behaviour of the case study housing associations and the regulator to innovation a two-stage innovation classification technique is developed and tested. Stage one draws upon social policy typologies, and stage two on attributes shown to influence innovation in other research. Housing associations' innovations are presented, categorized and classified. The findings indicate that innovation occurs at the borders of regulatory jurisdiction and that it is the tensions over these boundaries that are key drivers of innovation.     

Felt responsibility for change in public organizations: general and sector-specific paths

Employees may be a source of performance-enhancing innovation or an obstacle to its implementation. This article develops a model of felt responsibility for change that integrates general and public sector-specific components. Structural equation modelling using survey data collected from Korean government employees suggests that both transformational leadership and performance-based incentives influence change attitudes by strengthening an organization’s climate for innovation. The analysis also suggests that transformational leadership wields influence through reinforcing public service motivation. It is argued that this path is uniquely relevant to the implementation of reform in the public sector.     

Why does eco‐innovation differ in service firms? Some insights from Spain

Although environmental innovation studies have traditionally focused on manufacturing firms, the distinctive features of eco‐innovation activities carried out by service firms require special attention. Using the Spanish Commumity Innovation Survey (CIS), this paper determines which are the main drivers of undertaking eco‐innovation and investigates the similarities and differences between service and manufacturing firms within the five sub‐groups of services (supplier dominated, scale intensive physical networks, scale intensive information networks, science‐based, and others). The results confirm that the main eco‐innovation triggers are similar—technological push factor orientation (internal R&D and persistence) and firm size—while the impact of market pull factors and public environmental legislation differ within the services sub‐groups. In addition, we find a high degree of heterogeneity within service firms. In contrast to traditional service firms, those in the groups involving R&D activities, information networks, and scale‐intensive physical networks exhibit intensive eco‐innovation performance and show a high level of green indicators.     

浅谈当代公益广告设计的执行与管理模式

本文主要根据公益广告的基本特征和基本用途做一总结归纳。首先对公益广告在广告市场中的商业价值进行整体梳理,研究公益广告给广告主带来的经济利益和社会效益。进而归纳重要的方法及步骤,总结这种商业模式下的公益广告如何协调社会利益和经济利益的关系问题。在此基础上对目前我国公益广告发展过程中所存在问题进行了分析探讨,指出了我国公益广告机制上的弊端及当前进行公益广告机制变革的必要性。     

浅论社会转型期政府管理的创新

当今世界的竞争,不仅是经济发展的竞争,而且是政府效能和管理水平的竞争,建立廉洁、高效、以公众利益为导向的现代政府管理体系与建立现代化的市场经济体制同样重要。中国政府在经历了社会管制型、经济发展型的社会发展导向之后,目前正向公共服务型转变。因此,分析市场经济条件下的政府管理创新具有重要的现实意义。文中在分析政府管理创新内涵的基础上,探讨了政府管理创新的动力因素和阻力因素,提出增强驱动力和减少抑制力并举的方法。     

城乡统筹中的基本公共服务均等化规划技术探讨

在当前我国政府财力仍不雄厚、公共服务资源依然短缺的背景下,探讨以资源配置高效率为导向的基本公共服务均等化规划技术,有着十分积极的现实意义.本文将基本公共服务均等化问题转化为具有基本公共服务能力的服务节点相对于居民点的空间可达性问题,以四川省安岳县为案例,借助居民问卷调查资料和地理信息系统空间分析功能,重点分析了基本公共...     

常州科教城产学研创新发展模式研究

大力发展与创新产学研合作是我国加快地方经济转变发展方式的重大举措,文章以常州科教城产学研合作为例,研究了常州科教城产学研的创新发展现状,从合作创新、融资创新、服务创新和孵化体系创新四个角度分析了常州科教城产学研合作创新发展的模式。