企业客户关系管理系统的设计与实现

证券市场信息化建设是企业信息化建设的重要组成部分,证券公司、证交所及其他相关机构必须运用各种新的技术手段提高公司管理水平,加快产品创新,提升客户服务水平,从而保证公司在激烈的竞争中立于不败之地,证券客户关系管理系统可分为客户管理、销售管理、呼叫中心、客户服务、关怀调查、服务支持、合同订单、财务管理、产品管理、经验交流、客户服务、后台管理等功能。     

基于POI 数据的物流公司网点服务能力评价-以闽三角城市群为例

在大数据背景下对闽三角城市群物流公司展开研究,借助POI数据与ArcGIS软件,通过运用标准距离方法、方向分布分析和核密度分析方法,实现对闽三角城市群物流公司网点基本情况的探究,并展开对主要物流公司网点服务数量、服务范围、服务趋势和服务中心等内容的具体分析,进而综合评述物流公司网点服务能力,以期在此基础上为物流大数据管理与物流网点服务能力提升提供有益建议。研究发现:中国邮政在闽三角城市群的物流网点服务数量多,范围广,能够提供均衡服务;其他物流公司,特别是菜鸟驿站的网点分布则相对集中,服务的针对性和集聚性更好。     

关于我国商业银行网点转型的探索

当前,传统银行网点运营中排队现象严重、业务结构和流程不合理、银行设施简陋、专业人才匮乏等问题日益显现。这些问题的存在严重影响了商业银行竞争力的提高,因此商业银行网点转型势在必行:一要确定网点战略;二建立配套的网点管理制度;三加强对网点的业务指导和考核管理,努力造就一支高素质的员工队伍;四提升网点产品服务功能,优化业务流程。     

国外召回

What can I do：1）郑州日产汽车有限公司通过郑州日产销售服务网点，以信函、电话等方式通知召回范围内的车辆用户；2）用卢可以拨打0371—66299555或800～883—7000及各地的郑州日产销售服务网点电话进行咨询。     

中小企业信息化之服务商行动简

中国电信 实施面向中小企业的“智慧企业”解决方案。有机整合光纤宽带、企业网关、信息化应用、智能终端等优势产品和服务,为中小企业在提升生产效率、加强客户关系、提升销售服务能力和加快人才队伍培养等方面提供支持,截止目前,已发展“智慧企业”示范客户超过35万家。     

商业银行网点工作流程的优化管理

不论从资源占用,还是效益贡献,营业网点作为三大主渠道之一,都是商业银行营销、服务的主阵地。不断挖掘和提升网点的营销服务能力,是银行同业激烈竞争中的必然选择。好的网点应当是人与环境的完美结合,而人则是其中最主要、最能动的因素,如何使有限人力资源发挥最大效益,是提升网点竞争力的关键环节。     

证券经纪业务的市场营销策略

在现阶段,证券经纪业务佣金是我国证券公司的主要收入来源。但随着证券行业壁垒的打破和佣金的下调,证券公司获取高额利润的时代也随之结束,取而代之的是市场的转型和更加激烈的专业化竞争。证券公司只有拥有专业化营销能力才可将其专业化产品和服务转化为利润,赢得客户,并取得良好的竞争优势。     

制约村镇银行运营绩效指标体系的构建--基于AHP分析法的视角

本文根据AHP层次分析法,构建了由自身建设、资本运营管理、运营环境三个一级指标和由员工素质、产品种类、网点覆盖等九个二级指标构成的制约村镇银行运营绩效的指标体系。实证分析表明,制约其运营绩效的因素指标权重排序是网点覆盖、资本充足率、产品种类、员工素质、资本风险状况、政策支持、资本盈利能力、农村经济发展水平和信用环境。在此基础上,提出了加强村镇银行网点建设、充实资本提升资本运营管理水平、创新金融产品等措施来提升其运营绩效。     

“双鹿”新的跨越

产品质量走高端,市场营销打低端,“零距离”服务建立了8000多个终端销售网点和1000多家特约售后服务站,用户提出问题,工作人员在两个小时内作出答复,在400公里内12小时、全国范围内18小时赶到现场,“双鹿”产品实行终身服务。     

制约村镇银行运营绩效指标体系的构建——基于AHP分析法的视角

本文根据AHP层次分析法,构建了由自身建设、资本运营管理、运营环境三个一级指标和由员工素质、产品种类、网点覆盖等九个二级指标构成的制约村镇银行运营绩效的指标体系。实证分析表明,制约其运营绩效的因素指标权重排序是网点覆盖、资本充足率、产品种类、员工素质、资本风险状况、政策支持、资本盈利能力、农村经济发展水平和信用环境。在此基础上,提出了加强村镇银行网点建设、充实资本提升资本运营管理水平、创新金融产品等措施来提升其运营绩效。     

Development in Information and Communications Technology (ICT) Statistics at the Australian Bureau of Statistics

This paper outlines the ICT statistical developments that the ABS has undertaken over recent years. These developments have been on both the supply side (ICT industry) and the demand side (use of IT by sector). The content of ABS ICT surveys has changed significantly over the last few years and are expected to develop further in line with industry changes and emerging policy needs.
Recent developments in household collections have been the inclusion of IT use questions in the 2001 Census of Population and Housing and in various ABS social surveys such as Children's Participation in Culture and Leisure Activities. Annual business IT use surveys are now conducted and include topics such as Internet commerce and IT security. Biennial ICT industry surveys are conducted to provide data on ICT production, imports and exports, ICT industry employment, performance and structure information. An Internet activity survey is run every six months and provides regional Internet access details and infrastructure details on Internet service providers.
A major development for 2002–03 will be the compilation of an ICT satellite account. ABS intends to produce an ICT Information Development Plan to guide its future statistical development work in the ICT field.     

Value at Risk in the Suburbs: Eminent Domain and the Geographical Politics of the US Foreclosure Crisis

Several US counties and local governments have recently considered a novel solution to the foreclosure crisis. They plan to use eminent domain to compel the owners of mortgage debt—and specifically of private‐label mortgage‐backed securities—to sell the debt to the government at a price reflecting the loan's market value. The government would then restructure the debt and resell it to new investors. The plans are striking because—in contrast to both development‐driven eminent domain and the federal subprime bank bailout—they would force investors to assume asset devaluation and increased long‐term risk. Notably, the plans have emerged as an instance of financialization‐focused politics in suburbs and suburban cities of color, specifically majority‐black and ‐Latino/a suburbs. Local support for the plans, we argue, is rooted in the long‐term disinvestment of these ‘suburbs of exception', which became targets of subprime lending and eventually sites where the ‘financial exception' has been localized. But these demographic shifts, fragmentation and fiscal pressures have at the same time created a suburban political terrain in which the plans have gained their strongest political support.     

Towards a Theory of Serendipity: A Systematic Review and Conceptualization

Serendipity – the notion of making surprising and valuable discoveries – plays a major role in the success of individuals and organizations alike. Previous research has established the importance of serendipity and identified important individual- and organizational-level antecedents. However, the literature has been dispersed and the boundaries of the concept have been blurry, leading to a lack of conceptual clarity and structure, and thus limiting validity and managerial actionability. Based on a systematic literature review, I synthesize existing management-related research on serendipity and explicate the emergence and composition of serendipity in the organizational context. I first identify three necessary conditions that differentiate serendipity from related concepts such as luck or targeted innovation: agency, surprise, and value. Then, I draw from the literature on sensemaking, event-based theorizing, and quantum-based approaches to management to conceptualize the process of cultivating serendipity in the organizational context as a process of enabling potentiality and materialization, and develop a multi-level theory of (cultivating) serendipity. This conceptualization contributes to our collective understanding of how, why, and when (i.e., under what conditions) organizations can leverage the value in the unexpected, which opens up fruitful avenues for further research.     

Accountability of NGOs in Bangladesh A critical overview

NGOs in Bangladesh have been recognized as effective change agents in the socio-economic arena throughout the world. Their contributions in micro credit, non-formal education and primary health care are widely known. NGOs play a significant role in society. NGO accountability, as a result, has become a critical issue. NGO accountability in Bangladesh has been examined here in relation to patrons, clients and themselves. Of the three relationships only accountability to patrons is in a near satisfactory state. Accountability to clients is handicapped by lack of opportunities of beneficiaries to participate meaningfully in NGO policy making. Accountability to themselves is adversely affected due to the adherence to a strictly hierarchical system and the influence of founding and charismatic NGO leaders.     

Towards an Asian model of human resource management? A comparative analysis of China,Japan and South Korea

There has been much discussion regarding the possible decline and weakening of national systems of human resource management (HRM). Yet, culture and institutions are often cited as the major stumbling blocks to this outcome. Such constraints may dissipate in the analysis, particularly if ‘regional clusters’ are considered where geographic and cultural closeness and ‘openness’ to similar economic pressures exist. In such cases, it might be postulated that convergence in HRM will occur. We argue that China, Japan and South Korea represent such a cluster. This article examines these countries, to see if a degree of convergence is taking place and if it is towards an identifiable ‘Asian’ model of HRM. A model of change is presented that distinguishes between levels of occurrence and acceptance. Details of the development and practice of HRM in each country are then set out. The article ends with a discussion and implications section and a brief conclusion.     

Ansätze und Ergebnisse anglo-amerikanischer M&A-Forschung

Based on a review of established U.S. management journals (1995–2003), six schools of thought are identified within the Anglo-American M&;A research: “Capital Market”, “Principal/Agent”, “Industrial Organization”, “Organizational Behavior”, “Human Resources” and “Strategic Management”. The literature review shows that the definition of M&;A success, the methods applied, and insights from empirical research differ according to the respective school of thought. Empirical studies focus on the resource combinations of merger partners, the specific circumstances of merger negotiations, and on integration management as antecedents of merger performance. Unfortunately, empirical findings have not yet provided reliable explanations for M&;A success. Based on the current state of Anglo-American M&;A research, the authors discuss implications for business practice, identify research gaps, and propose areas for future research.     

The Creation of the Office for National Statistics

A new Office for National Statistics was created in the United Kingdom in 1996 following a series of developments designed to strengthen the relevance and integrity of statistics. This paper describes these fundamental changes and sets out a blueprint for future progress. It also sets current developments in the United Kingdom in an historical and international context.     

What helps? Women engineers' accounts of staying on

We have considerable understanding of the obstacles that women engineers encounter and the reasons that they leave the field, but we know less about what enables them to remain. Adopting an interpretivist approach, this article examines how a group of British women engineers in two FTSE 100 companies account for “staying on” in their male‐dominated work settings. We delineate four specific forms of help that facilitate women's retention in the field. We argue that exposure to help leads to women developing a habitus that enables them to continue working in engineering. To conclude, we draw on our findings to outline HR practices that will facilitate supportive relationships in the workplace and pave the way towards developing more positive organisational climates.     

论现代物流企业的发展观

物流业经过诸多年的发展目前已经成为最热门的行业之一,物流企业的注册数量也与日俱增,达到前所未有的规模。毋庸置疑,任何企业都希望自己迅速做强做大,并成为真正现代物流企业的典型代表,要实现这一目标一个首要问题就是要解决现代物流企业的发展观问题。     

浅谈大体积混凝土裂缝的控制

大体积混凝土的裂缝问题是实际工程中长期困扰工程技术人员的问题,其控制技术的研究是混凝土结构研究的热点问题,具有重大的学术价值和潜伏的工程背景。