Skilled maintenance work at British Telecom: findings from the Social Change and Economic Life Research Initiative

Here the author examines the relationship of technical change and job skills amongst maintenance workers in telecommunications in Britain. It demonstrates that there are significant variations within different areas of such maintenance work and strongly challenges the notion that such maintenance work is subject to a generic process of deskilling in the present era.     

Distributed work: communication in an 'officeless firm'

This paper describes and analyses an 'officeless firm', where all employees work from their own homes. Drawing upon observations and interviews, the modes of communication and the nature of the interpersonal relationships that have permitted this organisation to succeed are described, along with the challenges that face this organisation in the future as it attempts to grow.     

Institutional maintenance work and power preservation in business exchanges: Insights from industrial supplier workshops

This paper aims to offer new theoretical and empirical insights into power dynamics in an industrial supplier workshop setting. Theoretically, it advances an institutional perspective on supplier workshops as an important venue in managing, preserving and instituting industrial market power. Based on a detailed ethnographic analysis of an industrial workshop setting, this article investigates the institutional maintenance work of Retail Co. in preserving the power dynamics of market dominance in business exchanges and market structures. Our findings revealed three previously unreported insights into the subtle, but nonetheless pervasive power from institutional maintenance work in an industrial workshop setting. First, the institutional workshop work comprised a cultural performance; constituting socialization practice through a performance game, the power of numbers in field comprehension and an award ceremony. Second, the institutional workshop work mobilized projective agency, stipulating, directing and appealing for the instituting of distinct market rules and collective identities. Finally, the institutional workshop work increases supplier docility and utility via the regulative technologies-of-the-self to enhance business planning, operations and market decision-making practice, without necessarily being seen to be disciplinarian.     

Maintenance work, maintenance skills: the case of a major water company in the UK

This article explores how maintenance work and the requirements of maintenance skills may have changed in a changing technological and organisational environment. A closer examination of the skill requirements for maintenance work in the case study firm has revealed a wider range of skill components than existing literature on maintenance skills has focused on. This paper argues that organisational change may lead to the requirement of new skills for maintenance work and that interpersonal skill may be an important skill element required.     

Changing technology and design work in the British engineering industry, 1981–1988

Technologies and management strategies change over time and interact. Longitudinal studies can shed some light on this process, and can also contribute to understanding of how relationships between technology and working conditions change over time.     

Telecom reforms in the EU: Prices and consumers' satisfaction

The paper shows the impact of privatization and liberalization on consumers in the telecommunication sector for 15 EU countries. Policy reforms are summarized by the OECD regulatory indicators (REGREF) that consider the extent of privatization, vertical disintegration, and market entry. After controlling for other country variables, first, a test of the impact of ownership and regulatory changes on consumer prices is given. In the second step, the Eurobarometer data on consumers' satisfaction about quality and prices of the telecommunication service are considered. The analysis confirms the importance of market regulation in reducing prices but minimizes the role played by privatization per se. Overall, the findings offer only mixed evidence, and somehow contradict, the hypothesis that all the reforms work in a similar way across the EU countries.     

Work, organisation and Enterprise Resource Planning systems: an alternative research agenda

This paper reviews literature that examines the design, implementation and use of Enterprise Resource Planning systems (ERPs). It finds that most of this literature is managerialist in orientation, and concerned with the impact of ERPs in terms of efficiency, effectiveness and business performance. The paper seeks to provide an alternative research agenda, one that emphasises work- and organisation-based approaches to the study of the implementation and use of ERPs.     

Managerial perceptions of technology licensing as an alternative to internal R&D in new product development: an empirical investigation

Increasingly, companies are using the licensing approach to acquire external technology as an alternative to internal new product development. However, the licensing literature presents lists of benefits and costs without identifying either their relative importance or the underlying dimensions. This article presents the results of a survey of Australian licensee firms designed to fill this gap in the literature. The results show that the major reason for licensing relates more to the immediate need to gain competitive advantage than the relative low cost advantage of technology licensing or having access to future technology. The major impediments to licensing are the entry and exit costs and the loss of decision-making autonomy resulting from licensor-imposed restrictions. Further, only two factors, perceived search costs and low cost market entry advantage of licensing appear to vary among the industries studied. Future research and managerial implications of the results are discussed.     

New technology, innovation and training: an empirical study of selected British firms

This article is based on a survey of manufacturing sites, and the relation between production innovation and skills provision strategies encountered therein. It discusses the ways in which trends towards process integration and product flexibility are encouraging moves away from the traditional dependence on 'off-the-shelf'skills recruitment and towards a greater emphasis on training, often of a flexible and cross-disciplinary type.     

Venture capital in China: A view from Europe

This article provides commentary on the analysis of venture capital in China by Ahlstrom, Bruton, and Yeh (Venture capital in China: Past, present, and future. Asia Pacific Journal of Management, 2007). The article considers issues relating to the scope of venture capital and private equity, the nature of venture capital and private equity organizations, the life-cycle process of VC investing, internationalization, and foreign venture capital firms. The paper identifies areas for future research and compares the Chinese VC context with those in Western Europe and Central and Eastern Europe.

Motivation levels in pupils project work: observations from an action research programme with particular reference to groupwork

Conclusions The new Proposals for Technology for England and Wales (DFE December 1992) suggest Design and Make Tasks (DMTs) ie. project work as being the major method of Design and Technology learning. This article has been primarily concerned with questions of motivation within project work but has touched on other-fundamental aspects. As a teaching/learning technique group project work has limitations as indicated above. However it would appear that many teachers do not recognise these limitations and produce poor practice. An example would be the frequent failure to use end of lesson debriefs to share individual's experience and to reflect. It is important that we now begin to develop a clearer understanding of project work as a learning experience. The DFE document offers little guidance; more research and debate is necessary to identify the assumptions and put forward practical advice on how to maximise the potential benefits of project work in Design and Technology.     

Developing an expert system on project evaluation: Part III: The managerial questions raised by the work

Abstract
This is the third paper to arise from the same piece of research concerned with the development of Expert Systems (ES's) in the management of R&D. The first paper described the overall approach to the work and summarised the problems encountered, whilst the second focused on the software side of the work and the problems it entailed.
In this paper the focus is on the process of project evaluation itself. The simple purpose of creating an ES is to capture the expertise of those well versed in a particular field and try to reproduce it in the ES. In this work, however, the hypotheses on which the development of the ES was based, and their subsequent support by considering actual projects, cast doubt on the theoretical background of project evaluation as reviewed in literature. The basis of these doubts is set out in this paper together with discussion on what is necessary to improve the situation. It was necessary to come to these conclusions prior to the development of a final ES on project evaluation, and is here published not only because of its interest in its own right, but so that others who have already worked in the field might reconsider their data in the light of the criticisms. By this means they would have a contribution to make to a better understanding of evaluation and of the on-going work on a new ES, now developed and operational, which has been designed as a research tool as well as its normal function of giving managerial advice.     

Conflict-coordination learning in marketing channel relationships: The distributor view

Although a fairly large body of literature exists on channel conflict management, little research has been done from an interorganizational conflict-learning perspective. This study explores how channel members can use conflict-coordination learning (CCL), as a conflict resolution mechanism, which leads to improved capabilities, which in turn can enhance co-created value in marketing channel relationships from a distributor point of view. Drawing on both a resource-based view of the firm, an absorptive capacity perspective, and an interorganizational learning approach, we propose that conflict values (positive conflict attitudes and avoidance of conflict behaviors) can be viewed as firm resources that directly influence CCL, which in turn can enhance co-created value (joint marketing strategy quality and joint profit performance). To explore these issues, we developed and tested our hypotheses with data from 101 distributors within the food industry in Taiwan. As predicted, we find that positive conflict attitudes are positively related to CCL, and that avoidance of conflict behaviors is negatively related to CCL. Furthermore, the results indicate that joint marketing strategy quality mediates the relationship between CCL and joint profit performance. Specifically, under high positive conflict attitudes, CCL strongly appears related to joint marketing strategy quality.     

How entrepreneurs discover opportunities in China: An institutional view

This paper investigates how entrepreneurs in China accumulate and integrate information and knowledge to identify opportunities when facing weak infrastructure and changing institutional settings. By employing institutional theory and an interactive framework of entrepreneurship, this paper proposes a model that incorporates both individual and environmental effects. First the individual characteristics that lead to opportunity recognition are discussed: (1) human capital, (2) social capital, and (3) social skills. Next the model proposes that the relationships between individual characteristics and opportunity recognition are contingent upon: (1) the entrepreneurial environment in which opportunities are discovered, and (2) the personal turbulence experienced by entrepreneurs.     

Systems approach in landscape design: a studio work

Landscape architects design the environment, which is an organic part, an outdoor extension of the building, according to the various functions of buildings. One of the most important objectives in design is to create a strong organization which forms a whole by combining different parts. While creating this organization, it is essential to establish relationships, make the designed elements related and obtain a unique design product. This relationship can be established only with the systems approach. It is a difficult process. For this reason, it was aimed in this study to teach Landscape Architecture students how to achieve designs meeting both creative and user needs. Thus, students will learn how to create successful open spaces with the high level of use which is one of the most important problems nowadays. In this respect, this article has two purposes. The first purpose is to create a study diagram by suggesting the systems approach theoretically. Student works will be evaluated according to this study diagram. The second purpose is to investigate the contribution of the course conducted with the systems approach to the design education. In this study, the systems approach was explained to the students of the Department of Landscape Architecture at Karadeniz Technical University and they were made to design the residence and its immediate surroundings within the scope of the 3rd semester. Then, the effect of the systems approach on the creative and applicable designs of the students was determined with the survey study conducted. The results of this study reveal the importance of the systems approach for both design education and urban designers.