The trade union response to agency labour in Sweden

This article explores the possibilities for temporary agency workers to gain union representation at workplace level. Using Heery's classification of four different union responses to agency work—Exclusion, Regulation, Replacement and Engagement—we found that, even though the union wishes to represent agency workers, there are institutional conditions obstructing them from succeeding.     

Organizational climate and workplace efficiency

Abstract

The subject organization of this article is the government employment agency in Sweden. The agency is a key component of the national labour market focusing specifically on placing the unemployed and job-seekers in work. The agency also administers the processes of providing benefits to the unemployed.

We describe the agency, its work and some of its special features and its workforce. We discuss how these features impact on organizational climate and performance. We outline the characteristics of a cadre organization, and particularly how features of this type of organization influence workplace climate. We discuss the ways in which workplace climate contributes to workplace performance. Finally, we review two empirical studies of the agency and its workforce and use data from these studies to augment our discussions.

The agency is a real-life organization managing real world issues. Complexities abound. We attempt to unravel some of these complexities.     

Informal hierarchies among workers in low‐skill food manufacturing jobs

This article examines the creation of informal workplace hierarchies in the context of recent changes in the UK labour market. Previous studies have identified that deskilling of jobs has removed formal hierarchies among many production workers, and that informal hierarchies based upon factors such as contractual status have formed in their place. The aim of this article is to examine how changes in the labour force mean that new informal hierarchies have developed among migrant and immigrant workers who take these jobs through an agency. Research consisted of 50 semi‐structured interviews, coupled with lengthy observation of both work and social settings, at three food manufacturers. The article finds that language and cultural issues create a complex informal hierarchy not only between directly employed and agency workers, but also among and within different groups of migrant and immigrant agency workers.     

Mobilising for equality? Understanding the impact of grass roots agency and third party representation

Does mobilisation theory provide telling insights into the collective expression of gendered grievances? By analysing the dynamics of activism on pay inequality in the British local authority sector, this article offers a negative evaluation, calling for a deeper understanding of grass roots agency and third‐party representation beyond the workplace.     

Digitalisation,unions and participation: the German case of ‘industry 4.0’

This article tackles the question of how labour representatives cope with the implementation of ‘Industrie 4.0’ in German manufacturing plants. Digitalisation of manufacturing is going along with challenges for employment, work organisation and working conditions. The article analyses one of the main strategies German unions have developed, the project ‘Work 2020’, which was to raise works councils' awareness of the workplace impact of digitalisation, improve their knowledge of the changes, raise their capacity to respond and, finally, lead to the negotiation of workplace agreements on this issue with employers. The results of the analysis show that a strong interplay between unions and works councils and the activation of works councils by the unions have become indispensable preconditions for coping with the new challenges both of digitalisation and of the ongoing erosion of the German system of labour relations.     

Workplace Practices of Japanese and Australian Multinational Corporations Operating in Singapore,Malaysia and Indonesia

This article addresses occupational health and safety and equal employment opportunity in Australian and Japanese multinational corporations (MNCs) in Singapore, Malaysia and Indonesia. the author is concerned with how practices in these MNCs are affected by local conditions in the countries and examines the practices which occur, why different practices occur between countries and how practices interact with local political, cultural and social constraints. the article examines how MNCs adjust to prevailing workplace practices in Southeast Asia. It concludes that MNCs use some workplace practices employed in Australia as well as adapting their workplace practices to those which they either perceive to exist on a cultural and social level or are regulated by legislation in the host country.     

‘Customers were not objects to suck blood from’: Social relations in UK retail banks under changing performance management systems

Utilising an analytical framework informed by a moral economy approach, this article examines the social relationships between bank workers and customers in the context of changing performance management. Informed by 46 in‐depth interviews with branch workers and branch managers from UK banks, this article focusses on the interplay of the pressures arising from an intensified and all‐encompassing performance management system and bank workers lay morality. The article seeks to analyse why one group of bank workers engages with customers in a primarily instrumental manner, while another group tends to mediate and engage in oppositional practices which aim to avoid such an instrumentalisation. The article argues that moral economy gives voice to the agency of workers and the critical concerns of the social, economic and moral consequences of market‐driven and purely profit‐oriented workplace regimes.     

The work–life balance strategies of USDAW: mobilising collective voice

This article examines the articulation of member voice on work–life balance by USDAW at political, corporate and workplace levels. Despite eliciting favourable institutional responses at a political and corporate level, the necessary union role in policing and facilitating agreements at workplace level emphasises the interdependence of partnership and organising.     

The skill profile of the employees and the provision of flexible working hours in the workplace: a multilevel analysis across European countries

This article investigates the relationship between the skill profile of the employees (i.e. the percentage of employees in highly skilled jobs) and the provision of flexible working hours in the workplace (i.e. the proportion of employees entitled to adapt, within certain limits, the time when they begin or finish their daily work according to their personal needs or wishes). Analyses draw on the 2009 European Company Survey, conducted on a representative sample (N = 26,640) of European establishments in 29 countries. Multilevel mixed‐effects linear regressions are used to study to what extent both workplace‐level and national‐level variables affect this relationship. Findings suggest a strong, positive and non‐linear relationship between the variables under scrutiny, which is moderated, at national level, by both unemployment and trade union density rates.     

Explaining variations in absence rates: temporary and agency workers in the food manufacturing sector

This article responds to a recent call in a provocation article in the Human Resource Management Journal by Thompson to use workplace studies to investigate employees' experiences of HR practices. Examining the particular case of absence management, the article investigates the experiences of short‐term workers in the food manufacturing industry in the UK. Variations in absence rates between directly employed temporary workers and agency workers are shown to be the result of differing levels of managerial control over absence, which affects workers' ability to use absence as a form of industrial conflict to escape a low‐skilled and monotonous work process.     

Visibility in the workplace: still an essential ingredient for career success?

This article explores the extent to which a variety of different absences from the workplace affect perceptions of employee commitment and loyalty, and ultimately, how this ‘temporary invisibility’ might affect career success. Data were derived from 40 interviews (12 women and 28 men) in a public sector agency in Australia. Findings reveal that absences attract substantial career penalties for many employees, not only in relation to gendered flexible work options such as part-time employment and parental leave, but also traditionally uncontested entitlements such as annual and long service leave.     

The relationship between organizational level and workplace friendship

This study examines the effect of organizational level on workplace friendship, which remains unclear in the organizational literature regarding interpersonal relationships. As was hypothesized, the result from a survey of 288 Taiwanese employees revealed that individuals at higher organizational levels perceived less workplace friendship. The finding does not support the argument that higher levels are presumed to have more workplace friendship in view of their capability of resource-supplying or their being in the centrality of working relationships/networks in their organizations. The workplace of organizational higher levels, and the situations for the finding are also discussed.     

External workers’ perception of leadership behaviour – a study of Swedish temporary agency workers and contractors

The increasing prevalence of externalised work arrangements in industrialised countries has brought with it ever greater managerial complexity in the workplace. This article explores how leadership behaviour is perceived by internal and external workers within a public authority in Sweden. Questionnaire data from 505 temporary agency workers (TAWs), contractors and internal employees have been analysed. Multinomial logistic regression analyses indicate that external workers such as TAWs and contractors are more likely than internal employees to notice leadership profiles, including pronounced, task‐oriented leadership behaviour. These results hold true when controlled for demographic and socio‐economic variables and organisational tenure. A practical implication is that explicit attention should be paid to the need for leadership training in developing HRM strategies with regard to external employees.     

Regulating employment relations through workplace learning: a study of small employers

Using data from two employer samples, the article develops our understanding of small business employee skill formation and development processes in three main ways. First, it focuses on learning (what employees do) rather than on providing training (what employers do), as it is employee learning which influences individual and organisational performance. Second, it challenges the dominant focus on external training by presenting data on employer enablement of workplace employee learning and their motives for this. The diversity of workplace learning practices and their importance in smaller businesses are highlighted. Third, it situates workplace learning processes firmly within the context of the employment relationship, one in which employers and employees pursue distinctive interests in enabling/participating in learning.     

Decentralised bargaining of working time in the German automotive industry

The article addresses the question whether or not the trend towards the decentralisation of collective bargaining on working time in Germany entails a loss in the binding power of industry‐level agreements. To this end, both working‐time agreements and practices are examined at the firm or establishment level in the automotive industry. Additionally, the article examines the extent to which workplace micro‐level changes are reflected in official statistics. The findings indicate that unions and works councils have taken on new roles preventing a widespread erosion of collective regulations.     

Trade unions and racism in London,Brussels and Paris public transport

This article considers how trade unions respond to systemic racism at work. Based on case studies in the UK, Belgium and France, it identifies a gap between the national‐level anti‐racist policies of several European trade unions and local‐level union workplace practices: direct racism is often denied and indirect racism rarely challenged. It describes and analyses this gap arguing that unions must more consciously champion anti‐racism and recommends a leadership role for workplace representatives.     

Effects of workplace bullying on work engagement and health: the mediating role of job insecurity

This study examined the effects of exposure to workplace bullying on work engagement and health problems. It is one of the few studies to treat job insecurity as an explanatory factor of the bullying–outcome relationship. Specifically, we perceive that job insecurity unfolds through an interpersonal process in which negative experiences, such as bullying, make employees feel less valuable in their workplace. By analyzing the data from employees in Korea using the latent factor approach, the tested mediation model explained that exposure to workplace bullying decreased the work engagement of employees and increased their health problems because of their high level of perceived job insecurity. The relationship between bullying and engagement would not be established without the job insecurity variable, thereby suggesting its indirect effect. Given the partial mediating effect of health problems, job insecurity is identified as an additional underlying mechanism that explains why bullying increases health problems. This finding does not contradict the widespread arguments on the health-impairing effect of workplace bullying. This study contributes to the literature and business practices by identifying an important underlying mechanism that helps us understand the association between exposure to workplace bullying and key work outcomes.     

Exploring the ideological undercurrents of HRM: workplace values and beliefs in Ireland and New Zealand

Despite hints of more pluralist undercurrents, workplace values and beliefs have rarely been surfaced to inform our understanding of HRM. This paper examines management and employee workplace values and beliefs in the national contexts of Ireland and New Zealand. The findings indicate (a) a divergence of managerial beliefs at the level of society and at the level of their own workplace, (b) an overall pluralist orientation among employees. These findings highlight the importance of greater sensitivity to ideological orientation and more pluralist understandings of HRM.     

Foundations for a new tomorrow: how to bridge the gap in work force literacy

U.S. companies face substantial challenges from abroad, and to meet these challenges they need workers who have the ability to learn on their own. Unfortunately, many workers lack the basic skills they must possess in order to respond to current and future changes. This article describes a new perspective on literacy in the workplace and presents a strategic approach to improving literacy. The approach includes determining what skills are truly needed, evaluating the current skill level of the work force, and tailoring education to meet the specific needs of particular groups of workers.     

Do temporary agency workers affect workplace performance?

Using nationally representative workplace data we find the use of temporary agency workers (TAW) is positively associated with financial performance in the British private sector and weakly associated with higher sales per employee. However TAW is not associated with value added per employee. Employees in workplaces with TAW receive higher wages than observationally equivalent employees in non-TAW workplaces. But the presence of TAW in the employee’s occupation is associated with lower wages for employees in that occupation. Furthermore, conditioning on wages, the presence of TAW at the workplace is associated with lower job satisfaction and higher job anxiety among employees. These findings are consistent with TAW having an adverse effect on employees’ experiences at work, perhaps due a more labour intensive regime, one which is only partly compensated for with higher wages.