正负面建议呈现方式和调节匹配对冲动性购买行为的影响

本文采用架构为2（参照群体建议的信息框架：正面框架/负面框架）×2（调节焦点：促进型焦点/防御型焦点）×2（认知需求：高认知需求/低认知需求）的组间设计,分析参照群体建议的信息框架、调节匹配和认知需求对消费者冲动性购买行为的影响。研究结果发现：在调节匹配的情况下,消费者冲动性购买的意图和行为程度更高,且认知需求会干扰调节匹配对冲动性购买意图和行为的影响效果。     

大学生手机购买决策中参照群体影响的实证研究

研究采用问卷调查法,在烟台地区的四所高校内进行参照群体对大学生手机购买决策影响的调查研究.研究结果表明：（1）参照群体对大学生手机购买决策影响显著,且在信息性、规范性和价值表现性三个影响纬度上均达到了显著水平.（2）大学生对参照群体三种影响的易感性在性别、专业和年级人口统计变量上存在显著差异.     

弹幕互动、在线商品展示与消费者冲动性购买行为——以临场感、心流体验为中介

电商直播购物方式的兴起使消费者的在线购物决策和行为发生了明显变化。基于刺激—机体—反应(S-O-R)模型,构建了弹幕互动和在线商品展示促使消费者产生临场感与心流体验,从而刺激消费者冲动性购买行为的理论模型。通过市场调研收集数据,在样本数据信度和效度检验通过的基础上,利用结构方程方法对理论模型进行了实证验证,深入验证了电商直播中弹幕互动和商品展示对消费者冲动性购买行为的影响及临场感和心流体验的中介作用。研究结果表明,在电商直播中弹幕互动和商品展示对消费者冲动性购买行为有间接影响作用,心流体验对冲动性购买行为有直接影响,临场感和心流体验充当了间接作用中的完全链式中介作用。     

冲动性购买行为的实证分析及其营销策略

消费者的冲动性购买行为是多种因素共同作用的结果。其中，外在刺激起主要影响作用，个人内在因素也有不可忽略的影响。这一研究结果对企业的意义在于：消费者的冲动性购买行为是可诱导、可激发的；企业可以针对冲动性购买行为的影响因素采取相应的营销措施和手段，有效地引导或诱导消费者冲动性购买欲望，从而推动和促进冲动性购买行为的最终实现。     

下沉市场消费者认知吝啬对价格敏感度影响研究——群体规范的调节效应

下沉市场消费者的价格敏感度是各企业制定营销策略的重要依据。通过分析消费者认知吝啬对价格敏感度的影响及感知价值的中介作用,以及参照群体规范对感知价值中介效应的调节效应,结果发现：认知吝啬负向影响价格敏感度,并通过功能价值和社会价值的中介作用对价格敏感度产生负向影响。参照群体规范影响调节社会价值在认知吝啬和价格敏感度之间的中介效应,但对功能价值的中介效应没有调节作用。基于此,深耕下沉市场的企业应当重新审视下沉市场,改变其对下沉市场价格敏感度高的刻板印象,同时提高自身产品质量,利用已有社交渠道改变消费者感知价值,维持消费者留存以及重复购买。     

框架效应对冲动性购买行为的影响研究

采用2×2×2的实验设计分析框架效应和调节定向对冲动性购买行为的影响。研究发现,正面的属性框架和负面的目标框架下皆有助于提高冲动性购买的程度;调节定向会干扰框架效应对冲动性购买行为的影响效果;当消费者为促进定向时,正面属性框架下的冲动性购买程度更高;促进定向的消费者在正面目标框架下的冲动性购买行为明显增强,而防御定向的消费者在负面目标框架下的冲动性购买行为会明显增强。     

基于S-O-R模型的消费者线上冲动性购买行为研究

以S-O-R模型(刺激-机体-反应)和消费者感知价值理论为基础,研究在互联网背景下价格折扣和在线评论对消费者冲动性购买行为的影响。实证分析结果表明,对于本研究的调查对象来说,价格折扣对消费者冲动性购买行为的影响不显著;在线评论(质量和数量)正向影响消费者的感知价值和冲动性购买行为。     

在线评论对冲动性移动购物意愿的影响研究

论文基于SOR (刺激-机体-反应)模型,探讨了移动购物中在线评论对消费者冲动性购物意愿的影响及作用机理。研究发现评论质量通过唤起情绪对冲动性移动购物意愿产生间接影响;评论数量通过愉悦情绪对冲动性移动购物意愿产生间接影响;冲动性购买特质对冲动性移动购物意愿产生直接影响,并通过唤起情绪对冲动性移动购物意愿产生间接影响;手机依赖分别通过愉悦情绪、唤起情绪对冲动性移动购物意愿产生间接影响;性别对在线评论数量与愉悦情绪、冲动性购买特质与唤起情绪间的关系起到调节作用。研究结果不但可以补充现有移动购物理论及消费者行为理论,也为移动环境下经营的企业提供了一定指导。     

基于情感视角的冲动性购买影响机制整合研究

冲动性购买是消费者的一种普遍的购买行为类型,它受到很多因素的影响,心境就是重要的情境因素之一,但关于心境影响冲动性购买机制方面却没有得到深入地探讨。在分析现有文献综述的基础上,提出了另一种心境影响冲动性购买的机制,并将其与其他机制有机融合,最后采用实证研究证明了心境影响冲动性购买的多种机制。     

基于消费者角度的CSR对消费者购买行为影响的研究综述

企业营销道德尤其是企业社会责任(CSR)是近年来大家普遍关注的问题,而较多研究表明,CSR对消费者的购买行为产生影响,文章基于消费者角度总结回顾了消费者个体或群体特征、消费者联想和归因等在CSR对消费者购买行为影响中产生的中介作用。     

保险消费决策中相关行为特征的实证分析

保险市场上存在着很多非理性的投保行为,而这些是传统主流经济学难以解释的,本文拟运用行为经济学来分析保险消费者的非理性投保行为.行为经济学揭示,人在风险决策过程中存在参照依赖、框架效应、锚定心理、羊群效应等基本行为特征.通过本实证研究,可以为保险公司了解保险消费者需求行为提供参考,从而为客户提供更有针对性更加个性化的服务,以更好地满足客户需求,另外,也可以让广大公众认识到自己的一些非理性的投保行为,有助于他们认识自身存在的心理偏差,进而在未来的投保行为中加以避免,选择更适合自己的保险产品.     

Exploring impulse buying in services: toward an integrative framework

Prior research on impulse buying focuses mostly on goods, ignoring its incidence in services despite growing evidence about the prevalence of impulsive behaviors across diverse consumption contexts. This paper introduces an integrative conceptual framework to study impulse buying in both goods and services by using perceived risk as a focal construct in the impulse buying process and reports findings from two empirical studies. The first study uses a mall-intercept survey to show that perceived risk is lower and likelihood of impulse buying is greater for services with higher tangible (vs. intangible) attributes and higher search (vs. experience and credence) properties. The second study uses a lab-experiment to show significant differences in the influence of three relevant consumer traits (consumer impulsiveness, optimum stimulation level, and self-monitoring) on the level of perceived risk and impulsiveness in purchase decisions for six different services with varying levels of attributes (tangible vs. intangible) and evaluation properties (search, experience, and credence). Overall, the two studies provide substantial evidence of the presence of impulse buying in services and useful insights for researchers and services marketers.     

When bad gets worse: the amplifying effect of materialism on traumatic stress and maladaptive consumption

Our research explores the amplifying effect of materialism on the experience of traumatic stress and maladaptive consumption via both an Israeli field study and a U.S. national survey. Our field study assesses the moderating impact of materialism upon both traumatic stress and maladaptive consumption among participants from an Israeli town under terrorist attack vs. participants from an Israeli town not exposed to hostilities. Our survey examines the possible underlying processes behind these effects among a nationally representative sample of Americans. The Israeli study reveals that, when faced with a mortal threat such as a terrorist attack, highly materialistic individuals report higher levels of post-traumatic stress, compulsive consumption, and impulsive buying than their less materialistic counterparts. Our U.S. study suggests that these effects are likely due to the fact that materialistic individuals exhibit lower levels of self-esteem, which reduces their ability to cope with traumatic events. Thus, our results indicate that, in addition to its well-documented harmful direct effect on psychological well-being, materialism also exerts an indirect negative effect by making bad events even worse.     

The emotional review–reward effect: how do reviews increase impulsivity?

A growing reliance on customer reviews prompts firms to develop strategies to encourage customers to post online reviews of their products. However, little research investigates the behavioral consequences of writing a review. The act of sharing personal opinions through reviews is a rewarding experience and makes customers feel socially connected. With an application of reverse alliesthesia theory, the current study predicts that such rewarding experiences drive online reviewers to seek other rewards, such as impulsive buying. Three lab-based and two field studies demonstrate such an emotional review–reward effect: sharing emotional information in the public realm of customer reviews, rather than forming similar opinions privately, drives participants to make more impulsive buying decisions.     

The moderating effects of insupplier/outsupplier status on organizational buyer attitudes

A conceptual model of the relationships among buyers’ perceptions of and attitudes toward elements of a vendor company’s marketing mix is developed and tested, and the moderating effects of insupplier/outsupplier status are assessed. Attitude centrality and self-perception theories predict that buyer perceptions of and attitudes toward the company, the salesperson, and the product will be more closely interlinked for insuppliers than for outsuppliers. Theory regarding category-based affect and attitude accessibility predicts that buyers will use extrinsic cues to a greater extent when making judgments about outsupplier as compared with insupplier salespeople. The results indicated significant moderating effects of insupplier/outsupplier status and generally validated predictions made on the basis of attitude theory. Perceived company reputation was more strongly related to salesperson and product attitudes for insuppliers than for outsuppliers. Extrinsic cues were used to a greater extent by buyers evaluating outsuppliers. Implications of the findings for management and a more complete understanding of organizational buying are discussed. His research interests include attitudinal influences on consumer and organizational buying behavior, sales force motivation, and job attitudes. His research has been published in theJournal of Marketing, Journal of Marketing Research, Journal of Consumer Research, Journal of Personal Selling and Sales Management, andJournal of Advertising Research, as well asJournal of the Academy of Marketing Science.     

P2P网贷与征信系统关系研究

互联网时代行为轨迹的可追溯和低廉的交易成本,在大数据技术下催生了P2P网贷,并形成直接金融、间接金融和互联网渠道三大业态。作为信用信息共享的征信系统,在P2P网贷信用风险识别、评估和管理过程中,可发挥贷前参考、威慑和事后督促、惩戒激励作用。分类推动P2P网贷纳入征信系统,是扩大信贷服务人群、提升信贷和征信服务水平的有效途径。     

Key aspects of organizational buying: conceptualization and measurement

Much research has been devoted to organizational buying. Unfortunately, few studies focus on the development of specific measures of organizational buying behavior. And although many concepts in the literature are useful for describing and discussing buying behavior, they often cut across other buying activities and therefore may not be empirically distinct. This research applies a combination of literature- and field-based approaches to develop four distinct constructs that underlie the numerous activities in which buyers engage: procedural control, proactive focusing, use of analysis techniques, and search for information. Measurement scales for these constructs are created and then evaluated through a survey of purchasing professionals. The procedure resulted in a set of constructs and measures that may be applied to several complex areas of organizational buying research. She received her B.A. and M.B.A. from Michigan State University and her Ph.D. from the University of North Carolina at Chapel Hill. Her research focuses on the use of information in various decision contexts. She has published several articles in journals such as theJournal of Marketing, Journal of Business to Business Marketing, andHealth Marketing Quarterly. Her research has also appeared in the proceedings of several national conferences.     

2015展望：网络征信发展元年

2015年将会开启网络征信元年。网络征信是网络行为的大数据。在从传统征信向网络征信过渡期,我国要制定更高更远的战略目标。建议把网络征信建设作为网络强国战略的重要内容,把中国征信体系建设的重心放在网络征信上。征信机构的定位、征信业务许可、信息主体本人的权利与责任、信息所有权的归属、＂全征信＂的发展、产业政策的落实、信用资本的实现等是我们应该深刻思考的问题。