The xenophobic tourist

Addressing the global rise of xenophobia, the authors provide the first investigation of tourist xenophobia (TXO) and its role in shaping tourist behavior. Drawing on research from evolutionary and social psychology, they define TXO as a tourist’s perceptual discomfort and anxiety associated with strangers encountered at foreign destinations. The authors develop a reliable, valid and parsimonious TXO scale, and document its importance empirically. The results show that TXO is an important driver behind many, often neglected, behavioral phenomena, such as tourists’ preference for travel-related vaccination, willingness to try local food, preference for group travel, travel insurance and agency-booked travel, willingness to travel and actual travel behavior. The authors conclude by discussing implications of the findings for research, practice and policy.     

Dimentions of tourist satisfaction with a destination area

Pizam, Abraham, Yoram Neumann, and Arie Reichel.. “Dimensions of Tourist Satisfaction with a Destination Area,” Annals of Tourism Research, Vol. V, No. 3, July/September 1978, pp. 314–322. This paper empirically identifies eight factors of tourist satisfaction with Cape Cod, Massachusetts (USA) as a tourist destination area; and it suggests the means to measure them. By using a factor-analytic approach based on data obtained from a survey of 685 vacationing tourist, the following factors of tourist satisfaction were derived: beach oppurtunities, cost, hospitality, eating and drinking facilities, accommodation facilities, environment, and extent of commercialization.     

Deconstructing tourist scams: A social-practice-theory perspective

Tourist scams have been somewhat overlooked due to definitional ambiguities. By focusing initially on conceptual distinctions among a family of related terms, and by introducing the theory of social practice, we considered tourist scams as a practice bundle. Through content analysis of online tourist-generated information and 40 key-informant interviews, we found that this bundle is composed of two interactive practices typically enacted by two parties. Furthermore, we applied the zooming-in technique to deconstruct tourist scams into five crucial elements: materials, meanings and competences in practising scams, meanings and competences in being scammed. By zooming-out, we also discussed the inter-practice relationships surrounding tourist scams. Our work contributes theoretically to tourist safety and security by clarifying conceptual confusions, as well as to tourist behaviour research by depicting the behavioural pattern of tourist scams, and to future studies by revealing opportunities to offer protection to tourists against scammers.     

Selfie-taking as touristic looking

This paper reconceptualises the tourist gaze as facilitated by smart phones and social media, with a focus on selfies. It presents selfie-taking as a new way of touristic looking in which tourists become the objects of the self-directed tourist gaze. The paper suggests that the practice of selfie-taking in tourism is constituted by othering, stylized performing and producing/consuming visual culture of the self. Through these processes, tourists are able to ascribe the characteristics they otherwise associate with tourist sights onto themselves. Rather than fetishizing the extraordinary at the tourist destination, tourists seek to capture the extraordinary within themselves. Traditional tourist sights and attractions take on different relative importance.     

杭州旅游企业家(经理人)队伍现状研究

创建旅游经济强市(省、区、县)的关键要素之一是培育一批旅游企业家队伍。该文对杭州市的旅游企业家进行了问卷调查,分析了杭州市旅游企业家、旅游经理人队伍的现状,评述了杭州旅游行业的创业环境。     

An initial investigation into the impact of tourism on local budgets: A comparative analysis of Spanish municipalities

The Spanish Federation of Municipalities has, particularly since 2008, been vocal about a “chronic deficit” situation caused by high public expenditures in tourist areas. Within this context, new strategies to increase revenues have been proposed, including the introduction of tourist taxes. This paper contributes to this debate by determining if tourism activity actually has a negative impact on local finances in Spain. To that end, a comparative analysis of budget structures between tourism-intensive and non-tourism-intensive municipalities is undertaken using data from more than 3200 local corporations for the years 2001–2010. The determinants of expenditures, revenues and deficit per capita are identified using a linear regression. The results indicate a direct relationship between tourism intensity and local deficits only in the smallest and largest municipalities, while a beneficial effect is actually seen in the remainder of the sample. In view of this evidence, we recommend revising the existing regulations to allow for municipalities below 20,000 residents to be officially recognized as “tourist municipalities” so that they can benefit from that status. In addition, the option of introducing new tourist taxes should be more restricted in scope and depend upon further evidence of possible cost inefficiency in the affected municipalities.     

The relationship between white-water rafting experience formation and customer reaction: a flow theory perspective

White-water rafting is an exciting form of water adventure that not only satisfies the need of tourists to interact with nature, but also represents an invigorating recreational experience, thereby explaining why it has become a popular adventure tourism activity in Taiwan. Although a few studies have analyzed multiple tourist tourism experiences, there is still a lack of research adopting the flow experience perspective to understand tourist motivations when participating in rafting activities. Therefore, this study adopts the concept of flow experience to examine the relationships among experience antecedents, flow experience and result variables. The statistical results show that tourist rafting skill, level of challenge of rafting activity and playfulness significantly and positively influence tourist flow experience that, in turn, promotes a positive mood and satisfaction. Moreover, tourist satisfaction significantly and positively influences tourist loyalty. Finally, the research findings and theoretical and managerial implications are discussed.     

Effects of podcast tours on tourist experiences in a national park

This study examines the influence of podcast tours on tourist experiences. Based on theoretical accounts that human voices convey rich social information, this study proposes that podcast tours increase perceived social presence and mindfulness that lead to enhanced tourist experiences and environmental stewardship. A field experiment was conducted at a national park using MP3 players containing podcast tours based on four experimental conditions: 2 information source compositions (single vs. multiple narrator voices) × 2 narrating styles (formal vs. conversational). The results support that even if communicated through audio-only media, the human voice creates a positive social context for meaningful interaction which influences tourist experiences and stewardship. Mindfulness was also found to be an important construct affecting the quality of experiences. The findings support the usefulness of podcast tours as interpretative media.     

Regional development policies: an assessment of their evolution and effects on the Spanish tourist model

This paper assesses the incidence of regional development policy on the evolution of the Spanish tourist model. Spain's tourist boom took place within the framework of an authoritarian, centralist regime in which no true regional policy existed. Macroeconomic interests prevailed and planning was relaxed in front of the limited economic resources available and the urgent need to earn foreign currency and give coastal areas economic dynamism, all within a favourable context of international demand growth. The country's democratisation process entailed a politico-administrative decentralisation that was more suitable for the development of an effective regional policy.Spain's entry into the European Community increased the economic resources available and largely improved regional policy principles and instruments. While the centralist policy is associated with the sun-and-beach tourist model concentrated on the coast, the new regional policy represents an essential, though sometimes unnoticed, element in the current process of diversification and spatial spread of the Spanish tourist supply.     

Tourist Local Systems and Territorial Development

Abstract

The spreading of the globalisation process is actually modifying the traditional spatial pattern including tourist field organization. The traditional territorial structure of the tourist region is being remodelled at local level in new systemic, self-creating, self-regulating and self-promoting entities in a constant connection with a supra-regional reality.

In Italy strictly tourist areas are being replaced by new territorial entities which can have the structure of tourist local systems, productive microcosms based on local relational networks involving municipalities, enterprises, tourist associations and other local stakeholders of the territorial system. So the spatial dimension of tourism is now influenced by local organizational models no more based on administrative units or traditional tourist regions but rather on spaces created by relationships among local actors.

Such a self-structured development of local tourist systems is being observed in Sicily too, under the dynamic pressures expressed by the world market of vacations. Public and private organizations are joining forces to promote territorial development in recognition of their organizing abilities and of the sustainable progress perspectives of their spatial aggregation.     

Staging a comeback? The influencing mechanism of tourist crowding perception on adaptive behavior

An increasing number of studies have recently elucidated the serious negative effects of tourist crowding. However, how tourists cope with crowding and adopt adaptive responses remains unclear. Thus, this study qualitatively identified the mechanism of tourist crowding perception of adaptive behavior from interviewees and then quantitatively validated the mechanism through the mediation of tourist fatigue and negative emotions, as well as the moderation of peer emotion contagion. Tourists were more likely to return to a destination and engage in temporal replacement behavior through the mediating effect of tourist fatigue, but it was also found that peer emotional contagion interferes with two paths that explain how tourist crowding perception influences tourist emotion change or state variation, impacting adaptive behavior responses. Consequently, we recommend diverting tourists, focusing on alleviating fatigue and negative emotions and channeling the peers’ negative emotions to mitigate the negative impact of tourist crowding.     

Destination image and tourist loyalty: A meta-analysis

Extant literature is inconclusive on the linkage between destination image and tourist loyalty, due to the multi-dimensional nature of the two concepts. The present study attempts to draw some informative conclusions about the relationship through a meta-analysis. A research framework was proposed in which 14 hypotheses were developed. A total of 66 independent studies were synthesized and analyzed. The findings reveal that the impact of destination image on tourist loyalty is significant, with varying degrees. Specifically, overall image has the greatest impact on tourist loyalty, followed by affective image and cognitive image. Cognitive–affective joint image fails to demonstrate a stable impact on tourist loyalty. Of the three levels of tourist loyalty, destination image has the greatest impact on composite loyalty, and then on attitudinal loyalty and behavioral loyalty, successively. The findings are discussed in light of their theoretical and practical implications for destination marketing and management.     

An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong

In recent years, the concept of customer perceived value has attracted increasing attention among practitioners and academics. Despite a growing body of literature, calls remain for more sophisticated measures of the construct. This paper investigates an expanded scale of customer perceived value among two shopper groups and its resulting impact on retail performance. Findings reveal distinct differences in the drivers of customer perceived value between local and tourist shoppers in Hong Kong. Results offer significant implications for retailers and future research in this strategically important area.     

Development and validation of a tourism fatigue scale

Fatigue is a pervasive physiological and psychological phenomenon in tourism experiences, but remains almost unexplored in the existing literature on tourist perception and behavior. The possible reason for this deficiency is the vagueness of the tourism fatigue concept and the lack of a measurement tool in addition to the influence of the traditional paradigms and ideas of the tourism research. Therefore, the purpose of this study was to develop a scale for measuring tourism fatigue based on its conceptualization. Taking Zhouzhuang Ancient Town and Huangshan Mountain as examples, 926 samples were collected through two rounds of data collection. Following construct definition, initial item production, scale purification, EFA, CFA, reliability and validity testing, a four-dimensional (physical, motivational, affective and cognitive) tourism fatigue model with 16 items was established. This study extends the current knowledge of tourist perceptions and behaviors and provides a tool for further related investigation for academics and managers.     

The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea

This study examines the causal relationship between tourist expectations, tourist motivations, tour quality, tourist satisfaction, tourist complaints and tourist loyalty of Chinese tourists in the Republic of Korea using path analysis. It was found that tourist expectations have a negative effect on the perceived experiential quality of the tour, yet tourist motivation has a positive effect on the perceived tour quality. In turn, the perceived tour quality has a positive effect on tourist satisfaction. Similarly there is an inverse relationship between satisfaction and tourist complaints, and a positive relationship exists between satisfaction and loyalty. Equally, the higher is the number of complaints, the lower are the loyalty levels. These results will provide potential guidelines for inbound tour agents who plan to attract Chinese tourists to Korea and enable them to formulate appropriate strategies. This study also seeks to contribute to conceptual and policy formation by understanding the determinants of tourist satisfaction and loyalty.     

Reject or select: Mapping destination choice

The purpose of this study is to empirically explore tourists’ destination choice processes. Destination choices are investigated using a combination of data on destinations and on tourists’ individual destination choices. Data were collected in Munich/Germany in 2013 using personal interviews; 622 interviews were completed. This approach allows detecting reasons for the rejection or selection of certain types of destinations during the destination choice process. Results show that tourists often start the destination choice process with various combinations of destination types but act similarly when choosing the final destination. The investigation of tourist and destination characteristics results in a tourist typology that varies in regard to similarity and type of alternative destinations at different stages of the destination choice process.     

Development and validation of a multidimensional tourist’s local food consumption value (TLFCV) scale

This study is to test whether consumption value theory can be applied to food tourism in a tourism destination. Despite its importance, few studies have explored the types of local food consumption value that tourists obtain in a destination. This study sought to develop and validate a scale of local food consumption value from a tourist perspective. As a result, a seven-factor structure was generated. The overall construct demonstrated satisfactory levels of reliability and validity. The value on their satisfaction with tasting local food, positive post-purchase intention, and food destination image varied by cultural region. Future research is expected to benefit from using the validated measurement to understand the unexplored aspects of tourists’ local food consumption.     

The effect of Cultural Intelligence on consumer-based destination brand equity

Achieving destination appeal and competitiveness is a major priority of tourist destination managers. They must implement new strategies that are distinct from those of their competitors and that influence tourists’ perceptions, attitudes and behaviors and reinforce the brand equity of the destination. The present work focuses on Cultural Intelligence (CQ). CQ increasingly features in business strategy due to the effect of cultural differences and diversity on tourist behavior. The aim is to propose and validate a model that captures the effect of tourists’ CQ on their evaluation of the destination. Using a sample of 503 tourists visiting Spain, the study demonstrates that a tourist’s CQ influences their assessment of destination brand equity and that this relationship is moderated by tourism type. The paper presents a series of implications of interest both to scholars and professionals in the tourism sector.