体验经济时代的企业营销战略

<正>体验经济就是指企业以服务为重心,以商品为素材,为消费者创造出值得回忆的感受的一种经济形态。体验经济是继产品经济、商品经济、服务经济之后的人类经济生活的第四个阶段。在体验经济时代,面对顾客需求的变化,企业必须实行体验营销,本文就体验营销与传统营销的不同,体验营销的STP战略和体验营销组合策略方面的内容作一些探讨。一、体验营销与传统营销的比较     

体验经济在企业营销战略调整中的应用

20世纪90年代,人类已迈入了“新经济”时代。正如西方经济学家所言,体验经济已成为继产品经济、商品经济和服务经济之后的一种新型的经济形态。本文在论述了体验的性质及基本特征,体验经济与传统经济形态区别后,着重探讨了体验经济时代企业营销战略调整的思路。强调树立满足消费者欲望和增强客户体验的营销理念,应该以满足消费者心理及个性化需求为营销重点,以及在促销战略上创意强化客户体验的品牌形象。     

体验营销的方程式

<正> 超市的最大魅力,是消费者能够“自由”地“自选”。专门店的最大优点,是可以让顾客结合自身特点来“专门定制”。自由化和专门化,是未来消费的两极,经营者们就只能在这两方面来探索未来消费的走向,把开拓消费者的“心理市场”作为一个不可动摇的坐标。未来经济的最大变数,将发生在“体验经济”的范畴里。而新一轮经济的再度崛起和我们能否在这新的崛起里为自己找到生存和发展的依据,就看你对体验营销有多少“体验”。     

体验经济时代的品牌战略新模式

产品和服务是外在的,而体验是个人化的,并且产生于每个消费者的心里,进行体验营销的企业意识到,顾客真正购买的远不是产品和服务,他们所购买的是这些买到的东西能够给他们带来的东西——即他们在购买和消费这些产品和服务所获取的体验。理论上说,消费者对品牌的体验可分为三个层面：即使用价值层面、心理层面和价值主张层面。下面将分别论述。     

体验营销的运作

体验营销就是企业诱导消费者消费，利用消费体验推动消费者认知产品，最终促进产品销售的营销手段。     

星巴克体验 营销剖析

<正> 何谓体验营销?根据伯德·施密特博士在《体验式营销》一书中的定义,体验营销就是企业以商品为道具,以服务为舞台,围绕着顾客创造出值得回忆的活动。它是站在消费者感官、情感、思考、行动和关联五个方面重新定义、设计营销。它关注顾客的所有消费行为以及他们在消费前、消费中、消费后的体验,它自始至终都把为顾客提供令其身在其中并且难以忘怀的体验作为主要目标。 不难看出,体验营销的主要特点是个体参与,并产生美好体验。从消费变化趋势来看,21世纪的消费者将全面关注企业、项目的使用价值、服务价值和品牌价值等各个方面,更加重视过程性消费的满意度,这是一个客户全面体验的时代,体验营销将陆续成为主角。 星巴克(Starbucks)咖啡公司是国际上著名的咖啡连锁店,拥有25年的历史,全球连锁店达5000多家。作为     

体验营销的实施路径及其启示

目前，2007年将作为体验经济快速发展的年份，2006年我们身边的许多营销模式正在与体验接轨，当我们以为企业需要以服务为导向的营销模式至少可以再延续三年、五年、十年的时候，企业已经在悄然发生变化，很多行业在服务的基础上，正在向以体验为先导的理念前进。     

旅游企业体验营销策略研究

体验经济的到来孕育了体验营销,旅游业的产品本质决定了它是运用体验营销的先导行业,本文从分析体验经济时代下旅游者消费观念的改变出发,对旅游企业的体验营销进行探讨。     

体验消费时代下的体验营销

进入21世纪，传统的特色与利益营销正逐渐被体验营销所代替。本文主要通过对体验消费的发展趋势、内涵与特征的分析，探讨企业设计体验营销的思路及实施体验营销的对策。     

新经济时代的体验营销

这是一个微利的年代,但高端产品仍不胫而走;这是个务实的年代,但浪漫故事却不停上演;这是一个返璞归真的世纪,但诱惑也不断蔓延……在现代都市越来越多地出现这样一群人,他们在"421综合症"(即祖辈4人,父母2人都围绕着1个孩子)作用下成长,他们大多数独立,他们挣的不少、花的更多,他们无存款、无自己的物业,还经常借钱,他们是"精致文化"的拥护者,他们是时尚的生力军,他们被称为新新人类或者飘一代,他们声东击西,口是心非、忽冷忽热、没有规律、缺乏理性,他们一出生就与马斯洛需求层次的生理、安全等低层次无缘,自我满足是他们的不懈追求.     

Lucky names: Superstitious beliefs in Chinese corporate branding strategy for bank marketing

Of all the Chinese supernatural beliefs, name-giving, whether applied to a person or a product, is extremely important, and is often considered to be closely related to fate. To this respect, this study examined the relationship between branding practices and supernatural beliefs in Chinese corporate branding strategy for bank marketing. Analytical results demonstrated that in over 50% of cases, these brand names involved a lucky number of total strokes. Finally, we suggest that the lucky-stroke-number naming strategy can be used as a tool in Chinese brand naming. Especially marketers can achieve more effective corporate branding in the Chinese business world.     

Planned obsolescence and marketing strategy

By using a two‐period model of a durable goods monopolist, we investigate marketing activities that have an obsolescence effect on products already sold in the past period. We assume that the monopolist can stimulate consumer demand for second‐period products by marketing activities, and analyse not only the case where the level of marketing is determined in the second period, but also the case where it is determined in advance, namely, in the first period. It is shown that the equilibrium level of marketing becomes higher than the efficiency level not only in the former case, but also in the latter case if the obsolescence effect is not so large. Copyright © 2000 John Wiley & Sons, Ltd.     

搜索引擎营销策略

搜索引擎营销是网络搜索引擎技术和营销理论相结合的产物,作为一种全新的企业营销推广方式,它具有自己独特的优点,文章对搜索营销的手段和方法做了比较详细的介绍。     

Knowledge-based view of corporate strategy

This paper discusses a framework of the strategy-making process for executing and continuing both the building of a new, ongoing market position and the acquisition of new capabilities so that a corporation could achieve innovation in the future. This paper describes the case of high-tech corporations in the field of Information and Communication Technology which is undergoing intense change in Japan. This paper also would like to present a new viewpoint on knowledge-based theory of the firm based on data obtained from qualitative research into the time series strategy-making process over the past 11 years. These corporations successfully introduced new products and services to the market through a spiraling knowledge integrating approach through networked knowledge communities as a dynamic view of strategy aimed at deliberately and continually creating new markets.     

Microeconomic foundations of corporate strategy

This paper examines several approaches to corporate strategic planning in the context of their relationship to the microeconomic theory of the firm, and discusses the implications of that theory for corporate strategy in general. Specifically, three types of analytical tools are discussed: (1) analytical portfolio models; (2) business simulation models; and (3) optimization models. Examples of how the three types of tools are used in corporate decision-making are given, and certain limitations are cited. The limitations include, for example, the inability of some of the models to deal with interdependencies across business units in production resources or output demand. Finally, the paper examines the approach to strategic planning known as the ‘strategy matrix’, which explicitly allows for interdependices across business units. The use of the strategy matrix by a major petroleum company is discussed in some detail.     

The micro foundations of the corporate economy

This paper challenges the orthodox microeconomic theory of the firm which is being gradually replaced as the consensus view by managerialist, behaviourist, institutionalist and post-Keynesian schools of thought. From this new microeconomics is emerging a synthesis which is providing the foundations for a theory of the ‘megacorp’. Megacorps have behaviour patterns at odds with those of the atomistic firm. Unless this is understood and an appropriate theory developed, attempts to manage the economy by traditional means are doomed to failure. The paper lays the foundations of such a theory at both the micro and macro levels.     

浅析差异化营销策略

在当前激烈的竞争条件下,企业要想在市场中取胜就必须保持一定的差异化。文中从差异化营销的相关理论入手,对差异化营销的影响因素以及风险进行分析,提出差异化营销的策略建议,并提出其具体的中小企业差异化营销对策。