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1.
    
The paper aims to define the target market on the Internet, characteristics of consumers and especially loyal customers of e-retailing in the Danube Region countries. Empirical research about consumer shopping on the Internet was conducted on a sample of 816 consumers from Danube region countries. The results have shown that the respondents recognize the advantages of e-retailing and Internet shopping in comparison to traditional channels. However, most consumers who buy products via e-retailing do so only from the retailers where they otherwise buy in a traditional way. Based on the obtained results, a set of measures and incentives was proposed to increase the use of e-retailing and to increase the loyalty of Internet consumers.  相似文献   

2.
    
Hostile environments are changing the nature of brands, yet there are no up-to-date studies which, by characterizing brands, enable managers to formulate more appropriate brand strategies. To shed light on this, indepth interviews were conducted with 20 leading-edge brand consultants. They saw a gap between their view of brands as complex entities linking manufacturers' activities with consumers' perceptions and managers' short-term internal objectives and lack of consumer orientation. Experts also believe that, for consumers, brands act as shorthand devices for information and trust, facilitating purchase decision.  相似文献   

3.
    
ABSTRACT

Understanding the antecedents and implications of “service convenience” has acquired added importance with consumers' growing desire for ease during product or service exchange. Although the effects of service convenience, as a first-order construct, on post-purchase behavior have been studied in different business contexts, not much has been done in the case of a second-order construct which has been attempted here. The present study seeks to examine the mediating role of consumers' satisfaction as well as the moderating role of organizational and consumer personal factors that have not been sufficiently explored in the marketing literature. Structural equation analysis is adopted to test the hypothesized relationships using responses from 424 consumers who have purchased health insurance from six leading insurers in India. The findings validated that the service convenience affects consumer satisfaction, which, in turn, plays both a direct and mediating role in influencing consumers' repurchase intention. However, the role of organizational and consumer personal factors as moderators between service convenience and consumers' satisfaction could only be established indirectly through post-hoc analysis, which calls for further research. The results have important implications for planning, designing, and managing the health insurance business.  相似文献   

4.
    
Considerable research has been conducted on offensive advertising in Western countries. However, not much is known about consumers' views of offensive advertising in an Asian context. This research, which was conducted in Hong Kong, aimed at identifying what product/service advertisements consumers find offensive, what executional styles consumers find offensive, consumers' tolerance of offensive advertisements in different media and the effects of offensive advertisements on consumers' purchase intentions. The results from a survey of 200 consumers showed that chat-line services and funeral services were considered the most offensive products or services to be advertised. When looking at the manner of advertising, sexist themes, indecent language and nudity were found to be the major reasons for the respondents finding advertisements offensive. In general, direct mail was considered to be a medium that prompts lower tolerance by consumers to potentially offensive advertisements while men and women's magazines were considered to be media that prompt higher tolerance to potentially offensive advertisements. Finally, it was found that levels of advertising offensiveness had an effect on purchase intentions.  相似文献   

5.
Consumers' stories, which reveal the interactions between consumers and brands from the perspective of consumers, are increasingly prevalent in advertisements and service communications. Although previous research has explored the impact of consumers' story plots, elements, types, and endings on story effectiveness, the connection between the audience and story protagonist is often of greater concern to consumers. This study examines how the geographical distance between audiences and consumers' story protagonists can prompt audiences to share a consumers' story. A dataset was collected from leading social platforms, and four scenario–based experiments were conducted, which demonstrated that the geographical distance between the protagonist and audience enhanced audience–protagonist similarity and interpersonal identity leading to a more positive willingness to share the story. Additionally, the effect of geographical distance on willingness to share is stronger when the story is based on true events; this effect is attenuated when the story is fictitious. The findings provide a proximal protagonist that advertisers can use in a story to prompt audiences to share consumers’ stories.  相似文献   

6.
The extant literature analysing the impact of value co-creation on consumers' need for differentiated products is sparse, so the present study examines the role of consumers' need for differentiation in relating value co-creation with consumers' word-of-mouth to foster competitive advantage. Specifically, we investigate the effects of innovation differentiation and market differentiation on micro businesses' abilities to co-create value and generate positive word-of-mouth, which ultimately helps them sustain their revenues. We collect data from a sample of 196 female consumers who participated in the co-creation process used in the micro businesses to design trendy apparel. We use structural equation modelling to test the hypotheses. Having a strong desire for differentiation in their dresses, these consumers invest their resources and capabilities in designing their own apparel. The results show that value co-creation not only leads to consumers’ need for differentiated products (enabling the differentiation strategy), but also results in negative word-of-mouth. More particularly, value co-creation leads to differentiated offerings but consumers desirous of possessing unique products do not spread positive words about the professional designer. As a result, sustaining economic development in emerging economies dominated by micro and small businesses is still a big challenge.  相似文献   

7.
    
Luxury consumption has become a worldwide phenomenon. Irrespective of consumers’ need for uniqueness being considered as an important psychological factor impacting luxury consumption intention, research seldom investigates the impact of CNFU dimensions on luxury consumption. This study investigates how CNFU dimensions (i.e. creative choice counter-conformity, unpopular choice counter-conformity and avoidance of similarity) drive luxury consumption intention in light of the mediating role of social comparison and the moderating role of materialism. Four hundred twenty-eight surveys completed by high-income consumers in India were used for analysis. The findings showed that social comparison mediates the effects of creative choice counter conformity and avoidance of similarity on luxury consumption. Materialism moderates these mediation effects. This study contributes to the luxury consumption literature by explaining how the interplay of psychological and social factor affects luxury purchase intention among the people driven by different uniqueness dimensions. Practically, the findings will be useful to the retailers and marketers of fashion luxury items and brands.  相似文献   

8.
Serving chopsticks (or “community-use chopsticks”) refers to chopsticks that are used to serve food from a shared dish to an individual's plate, they are used because of concerns about hygiene. This study aims to examine consumers' perceived values toward serving chopsticks and provide an insight into the formation of consumers' intentions to use serving chopsticks. A mixed-method approach was utilized to collect data; interviews were conducted with 62 consumers, followed by a web-based survey with 630 consumers. Qualitative analysis and structural equation modeling analysis were used in the data analysis. Qualitative analysis highlighted four dimensions that contribute to consumers' perceived value of serving chopsticks: functional, altruistic, symbolic, and emotional values. Structural equation modeling analysis illustrated that the more positive values consumers endorse toward serving chopsticks, the stronger they believe not using serving chopsticks has negative consequences. Also, the more they feel responsible for problems caused by not using serving chopsticks, the more they feel personally obliged to use serving chopsticks. Moreover, subjective norm was confirmed as having positive impacts upon consumers' intention to use serving chopsticks. This study contributes to the development of the value-belief-norm theory through exploring the dimensions of the value construct. In addition, the results can assist governments and industry in developing more effective strategies that promote the use of serving chopsticks.  相似文献   

9.
The spread of fake news in social networks has become a major concern for various sectors of society, including retail and service providers, some of whom have suffered from decreasing sales due to misinformation consumers shared online. The current COVID-19 crisis has added to the surrounding hysteria, as fake news during crises can heighten negative behavioural responses in consumers, such as irrational panic buying or taking false medical precautionary measures. In fact, driven by the ubiquitous social media landscape, the dissemination of misinformation and the overarching overabundance of information have been major challenges of the pandemic. Given that current research offers little insight into the processes behind the sharing of fake news among consumers and that research on consumer-centred mitigating mechanisms is missing, this study explores the relationship between information overload, fake news sharing, and the overlooked concept of consumers' resilience as a potential shield as viewed through the lens of the current crisis. Structural equation modelling is applied to cross-sectional data from 241 social media users. Drawing from theories of transactional stress and psychological resilience, it is demonstrated that information overload leads to an increased likelihood of fake news sharing by increasing consumers' psychological strain. Furthermore, the study shows that consumers' resilience has the power to mitigate the drastic effects of this negative chain of influence by inhibiting each of the processual components. The results have important implications extending beyond crises. Measures should be taken to enhance consumers’ resilience amidst technology-induced stressors while altering the information environment confronting consumers.  相似文献   

10.
    
This paper is a comparison of two different frames of reference in the definition of market positioning in the automobile industry: the dealers' and the consumers' viewpoints. The top 18 automobile manufactures were specifically chosen for this purpose and 211 managers employed by these manufacturers and 261 consumers that bought their cars last year were interviewed. Both subjective data collected by diverse means (classification, direct quoting and evaluation), as well as secondary data were used simultaneously for these two samples. The final result was to identify groups of competitors at two different levels: companies and products. To date, no study has applied these two viewpoints (managers and consumers) to the comparison of competitive structures (companies and products). The paper presents a complete picture of their possible interrelationship and finds significant differences in the size and composition of the competitive groups identified at these two levels.  相似文献   

11.
The study that biophilic store design (BSD) has a much higher perceived visual quality, increases the desire to patronize, increases willingness to spend retail stores shopping times is on the increase in the literature. The study of greenery in building environments has been vastly studied, however, the inclusion of greenery study in retail stores and its potentials to provide a strategic business advantage have been scarcely explored. This research work draws from the Attention Restoration Theory to unearth the impact of biophilic design attributes on consumer responses. Hence, this study asked: “How do attributes of biophilic design in retail stores impact consumers’ responses in retail stores”. A quantitative research method with an online questionnaire was employed; 177 participants were recruited. Multiple regression analysis was computed via SPSS and demonstrated that the four attributes (predictors) of biophilic design positively impact consumer responses. Findings for three attributes (biomorphic forms and patterns, material connection with nature, and complexity and order) were significant, while a visual connection with nature was not significant. These findings suggest that a biophilic design positively impact consumer responses; however, simply presenting or using natural elements is not sufficient to produce positive consumers' responses. Additionally, the t-test revealed that intent to purchase was significantly higher for a store low in biophilic attributes than the study hypotheses. The study's limitations and implications are discussed herein. This work contributes to the biophilic design paradigm of building projects by empirically demonstrating the restorative potential of lifestyle centers.  相似文献   

12.
    
This paper focuses on new retail technologies that acquire information from consumers, advancing that such devices represent privacy management concerns. Specifically, we propose that privacy perceptions in a retail environment are driven by retailer- and technology-related factors as well as consumers' personality traits. By running a moderated serial mediation analysis, we address the technologies' fairness and hedonism as antecedents of consumer privacy perceptions, technology acceptance and perceived value, and account for consumers' trust in the retailer. We find that privacy perceptions are directly affected by distributive fairness, while the technology's hedonism affects acceptance. Further, the effects extend to patronage intention and word-of-mouth.  相似文献   

13.
发源于美国的EMS企业正在改变着21世纪的商业模式。在以电子信息产业为代表的全球性产业中,OEM巨头和EMS企业之间正在建立基于水平分工的虚拟组织,并以供应链整体竞争优势为武器抢占世界市场。本文旨在阐释20世纪末EMS企业诞生于美国的背景,剖析EMS企业的竞争力源泉,并初步勾勒虚拟企业的水平分工模式。  相似文献   

14.
    
Increasingly interactive touch-enabling technologies are mitigating the lack of haptic information for products online. This paper explores how consumers’ haptic traits – instrumental and autotelic – indirectly influence their impulse buying and channel stickiness intentions by the means of utilitarian and hedonic shopping motivations. A structural equation model investigating three shopping channels (i.e., physical, web, and mobile) reveals that haptic traits act differently across channels. Consumers with strong haptic traits prefer physical and mobile channels. The autotelic dimension is key in online channels. Findings support the implementation of effective multichannel strategies among retailers of high-haptic products, showing the mobile to be a valuable alternative to in-store shopping.  相似文献   

15.
具有公平偏好参与者的双渠道供应链定价策略研究   总被引:2,自引:0,他引:2  
近几年来,网络直销和传统零售两种模式愈演愈烈。其实,在供应链为背景下,供应链上每个成员的公平偏好因素是不可忽视的。通过建立公平偏好效用涵数及数值仿真模型,分析供应链成员定价策略,其结果表明,最优直销价格不受公平偏好因素的影响,最优批发价格、最优零售价格、供应链成员的效用和系统的总效用受公平偏好因素的影响,受影响的程度由公平偏好度的大小决定。但实际上在供应链的运作过程中参与者的公平偏好信息一般是不会共享的。  相似文献   

16.
Many logistics service providers are now adjusting their business service strategies to satisfy consumers' higher demands and expectations. An automated parcel locker for self-pickup is one of the options; however, there is currently no smart locker service available in Thailand. This study integrates resource matching theory, innovation diffusion theory, and theory of planned behavior to clarify Thai consumers' intention to utilize smart lockers. The data for this study were received from 302 participants living in Thailand. Convenience, reliability, privacy security, compatibility, relative advantage, complexity, perceived behavioral control, and attitude were included in the questionnaire to test if they were significant determinants of consumers' intention to use smart lockers. The results reveal that convenience, reliability, privacy security, compatibility, relative advantage, complexity, perceived behavioral control, and attitude influence Thai consumers’ intention to use smart lockers. This study contributes to the literature on combining resource matching theory, innovation diffusion theory, and theory of planned behavior; this enriches theoretical research on self-service technologies in last-mile logistics delivery, and also provides insights for consumer behavioral research.  相似文献   

17.
    
We examine how product and pricing decisions of retail gasoline stations depend on local market demographics and the degree of competitive intensity in the market. We are able to shed light on the observed empirical phenomenon that proximate gasoline stations price very similarly in some markets, but very differently in other markets. Our analysis of product design and price competition between firms integrates two critical dimensions of heterogeneity across consumers: Consumers differ in their locations and in their travel costs, as in models of horizontal differentiation. They also differ in their relative preference or valuations for product quality dimensions, in terms of the offered station services (such as pay-at-pump, number of service bays or other added services), as in models of vertical differentiation. We find that the degree of local competitive intensity and the dispersion in consumer incomes are sufficient to explain variations in the product and pricing choices of competing firms. Closely located retailers who face sufficient income dispersion across consumers in a local market may differentiate on product design and pricing strategies. In contrast, retailers that are farther apart from each other may adopt similar product design and pricing strategies if the market is relatively homogeneous on income. Using empirical survey data on prices and station characteristics gathered across 724 gasoline stations in the St. Louis metropolitan area, and employing a multivariate logit model that predicts the joint probability of stations within a local market differentiating on product design and pricing strategies as a function of market demographics and local competitive intensity, we find strong support for the central implications of the theory.
P. B. Seetharaman (Corresponding author)Email:
  相似文献   

18.
    
《Business History》2012,54(1):79-99
This article is a first attempt to explore the relationship between training and entrepreneurship in Spanish family firms. It examines changes and continuities over time, and relates the evolution of the training practices of Spanish family firms to the technical and economic conditions of the first and second industrial revolutions. The article demonstrates the interaction betweeen technical and educational ideas, the creative adaptation to the entrepreneurial needs of regions and economic sectors, and institutional conditions. It is organised in three main sections. The first briefly introduces new institutional and sociological theories applied to the study of the formation of business groups. The second summarises existing literature and research that deals with knowledge transference and business training in Spanish family firms, and provides a general survey of informal and formal business education in eighteenth to twentieth-century Spain. The third presents case studies of changing training practices in big and old family firms, and relates this evidence with theoretical and institutional insights.  相似文献   

19.
Informed traders need liquidity in order to profit from their private information. Markets provide liquidity and are compensated by the information released through trading. Fast markets provide access to a limit order book. Slow markets provide execution in an auction-based trading floor. Hybrid markets combine both execution venues. It is shown here that the overall efficiency of a hybrid market is determined by its fast component. The introduction of a trading floor does not generate more informed trading, only takes trading away from the fast market. Trading floors are thus inherently competitive to the fast market. We provide conditions that determine the competitiveness of a trading floor with respect to a fast market.  相似文献   

20.
Verti-zontal differentiation in export markets   总被引:1,自引:0,他引:1  
Many trade models of monopolistic competition identify cost efficiency as the main determinant of firm performance in export markets. To date, the analysis of demand factors has received much less attention. We propose a new model where consumer preferences are asymmetric across varieties and heterogeneous across countries. The model generates new predictions and allows for an identification of horizontal differentiation (taste) clearly distinguished from vertical differentiation (quality). Data patterns observed in Belgian firm–product level exports by destination are congruent with the predictions and seem to warrant a richer modelling of consumer demand.  相似文献   

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