Exploring the implications of the internet for consumer marketing

Past commentaries on the potential impact of the Internet on consumer marketing have typically failed to acknowledge that consumer markets are heterogeneous and complex and that the Internet is but one possible distribution, transaction, and communication channel in a world dominated by conventional retailing channels. This failure has led to excessively broad predictions regarding the effect of the Internet on the structure and performance of product and service markets. The objective of this article is to provide a framework for understanding possible impacts of the Internet on marketing to consumers. This is done by analyzing channel intermediary functions that can be performed on the Internet, suggesting classification schemes that clarify the potential impact of the Internet across different products and services, positioning the Internet against conventional retailing channels, and identifying similarities and differences that exist between them. The article concludes with a series of questions designed to stimulate the development of theory and strategy in the context of Internet-based marketing. Robert A. Peterson holds the John T. Stuart III Centennial Chair in Business Administration and is the Charles E. Hurwitz fellow at the University of Texas at Austin. A former editor of theJournal of the Academy of Marketing Science andJournal of Marketing Research, he currently chairs the board of governors of the Academy of Marketing Science. His research interests include the competitive and cooperative interface between electronic and traditional retail channels, customer equity modeling, and the application of options theory in marketing. His research interests are psychological models of economic behavior, consumer choice and choice protocols, and advertising. His work has been published in theJournal of Marketing Research, Marketing Science, Journal of Retailing and Consumer Service, andR&D Management.     

Price and brand name as indicators of quality dimensions for consumer durables

Delivering quality products requires an understanding of the critical dimensions and cues that consumers use to judge quality. To that end, this article addresses two fundamental research issues. Using a qualitative study, the authors first develop a generalizable typology of quality dimensions for durable goods that includes ease of use, versatility, durability, serviceability, performance, and prestige. Second, the authors conduct a process-tracing laboratory experiment to examine how key marketing variables—price, brand name, and product attributes—affect consumers’ judgment processes and inferences about how products perform on the six quality dimensions. Results of the experiment indicate that consumers use price and brand name differently to judge the quality dimensions, searching for price and brand name much more frequently when evaluating prestige than when evaluating any other quality dimension. Results suggest that managers must determine the relevant quality dimensions for a product category and the cues that are salient for judging those dimensions. Merrie Brucks is a professor of marketing at the University of Arizona, where she also holds a joint appointment in the Department of Psychology. She received her Ph. D. in marketing from Carnegie Mellon University. Her research first received scholarly recognition in 1984, when she won the Robert Ferber Award for the best doctoral dissertation in the field of consumer behavior. Since that time, she has published extensively in consumer psychology, focusing on memory, information search, judgment, and decision-making processes. In other research she has examined a variety of public policy issues related to advertising. Valarie A. Zeithaml is a professor and area chair at the Kenan-Flagler Business School of the University of North Carolina, Chapel Hill. She is also a Sarah Graham Kenan Distinguished Scholar at that institution. She obtained an MBA and doctorate from the University of Maryland and has devoted the past 20 years to researching and teaching the topics of service quality and services management. She is the author ofDelivery Quality Service: Balancing Customer Perceptions and Expectations and ofServices Marketing, a textbook now in its second edition. She has won numerous teaching and research awards, including the Ferber Award from theJournal of Consumer Research, the Maynard Award from theJournal of Marketing, the Jagdish Sheth Award from theJournal of the Academy of Marketing Science, and the O’Dell Award from theJournal of Marketing Research. Gillian Naylor is an assistant professor of marketing at the University of Nevada Las Vegas. She obtained a doctorate from the University of Arizona in 1996. Her research interests are within the consumer judgment and decision-making domain, with specific interest in postpurchase processes and services marketing.     

Situational and brand attitude models of consumer choice behavior

Three situational factors may directly affect consumers' brand intentions: the likelihood a given situation will occur for the consumer, the likelihood the product will be a part of the situation, and the likelihood that a given brand will be consumed in the situation. Models relating situational effects and consumer attitudes to brand intentions are discussed in this article. The literature on situational influences in consumer behavior is briefly reviewed.     

Exploring the impact of advertising and R&;D expenditures on corporate brand value and firm-level financial performance

A parsimonious framework linking advertising expenditures and research and development expenditures to brand value, and brand value in turn to firm-level financial performance, was proposed and empirically investigated under four data conditions: data form, brand type, financial performance metric, and lag structure. Using pooled data from 125 firms (848 firm-year observations) over the period 1991–2007, 108 path analyses were conducted to compute five path model output metrics. Data on these metrics were then compared for each of the data conditions by means of analysis of variance. Although significant relationships were generally observed among framework variables, study results differed considerably across three of the four data conditions. The principal take-away from the study is that the impact of marketing activities on firm-level financial performance is likely to be in large part a function of the specific research purpose and methodology employed. As such, the take-away has implications when interpreting value-relevance findings, when constructing theories involving market-based assets, and when designing studies to investigate relationships between marketing and financial performance.     

Empirical tests of two stochastic models of consumer brand choice

In this paper, the Bernoulli and the First Order brand switching models are put to test on two sets of panel data. Non-aggregate analysis indicates that a Bernoulli process may explain the brand choice behavior of consumers for frequently bought nondurable products. However, aggregate process seems to be of higher order. Moreover, the use of a simultaneous inference technique on consumer panel data is demonstrated. Based on a doctoral dissertation at the University of Rochester, Rochester, N.Y. 14627.     

消费者对乐购超市（大连店）自有品牌认知的实证分析

较于发达国家的消费者而言,我国消费者接触自有品牌的时间较短,对自有品牌了解不足,很难说自有品牌是否引起了中国消费者的广泛注意.此次调研以乐购超市（大连）为调研对象,在前人研究的理论基础上,结合中国消费者的认知,采用问卷调查的方法,并通过Ex-cel2003、SPSS17.0软件对所得调查数据进行频率分析与交叉分析,研究乐购超市自有品牌的认知状况.     

Exploring consumer conflict management in service encounters

Consumer researchers have yet to examine how consumers frame and deal with conflict. Understanding how consumers manage conflict is essential for service providers seeking to effectively recover instances of service failure, and avoid the costs associated with increasing instances of consumer anger. Using a modified grounded theory approach, we develop a model of consumer conflict management drawing on 39 informant accounts of service failures. The emergent model proposes that consumers’ conflict style is related to whether conflict is framed in task or personal terms. Task-framed conflicts resulted in more productive conflict styles than those framed in personal terms. Self vs. other orientation moderated the relationship between conflict frame and conflict style. These findings help us better understand the nature of consumer conflict and identify the importance of carefully targeting service recovery efforts to reduce instances of anger.     

Underlying dimensions of barriers to market entry in consumer goods markets

The importance and underlying dimensions of twenty-five market entry barriers in consumer markets were examined through a survey of marketing executives from 151 U.S. firms. The results indicate that there are three major underlying dimensions of entry barriers.     

在传播沟通中确立品牌价值

品牌资产是现代企业最宝贵的资产.品牌价值体现在与消费者的双向沟通上.塑造品牌的关键是建立和不断强化产品与消费者的关系,培养品牌忠诚的消费者.整合营销是品牌经营的有效手段,实施企业品牌战略是品牌经营的关键.     

论国内传媒主流的品牌价值评估体系的缺陷

如今,传媒开始运用品牌价值评估这管理工具,进行财务管理和战略管理。但是,当下学界和业界对传媒品牌进行直接或间接评估时,都直接套用工业企业品牌的评估方法,并没有建立独立的传媒品牌价值评估体系。这表明传媒与一般企业的本质差异被忽视---这正是当下传媒主流的品牌价值评估体系的缺陷。若通过“精神价值维度”,可以完善评估体系。     

路径六:品牌存在着持续的价值和回报

随着经济的发展,体育竞技早已经不是简单的健身示范,而是一种职业、科学和管理实力的角逐.如此庞大系统没有强力经济支持是难以维持的,所以,能够将体育本身巨大的商业价值充分开发出来才是当今所有体育管理者的重大命题.……     

百企入桂：广西招商引资“金品牌”

我们正在进入一个新的品牌时代。不仅企业需要品牌，商品需要品牌，同样，政府也需要品牌。地方招商引资的需求与寻求出路的资本形成“卖方市场”的时候，广西7年前出了一妙招：全力打造“百企入桂”品牌。     

Enhancing consumer engagement in an online brand community via user reputation signals: a multi-method analysis

Journal of the Academy of Marketing Science - Generating and maintaining consumers’ engagement in online brand communities is critical for marketing managers to enhance relationships and gain...     

The value of user image in quelling aberrant consumer behavior

Shoplifting has reached epidemic proportions. Traditional approaches to keeping this behavior under control have met with limited success. This article explores the use of user image to decrease shoplifting. The analysis supports the approach. If the image of the “typical shoplifter” is made more negative, individuals anxious to disassociate themselves with the negative image will be less likely to shoplift.     

The facilitating influence of consumer knowledge on the effectiveness of daily value reference information

As a means of enhancing consumer understanding of nutritional information, the Nutrition Labeling and Education Act of 1990 requires the provision of percentage daily values (%DVs) on food labels. Findings from existing research, however, vary in their support for the assumption that including %DVs will assist consumers in their efforts to comprehend nutritional information. To shed further light on this issue, the present study examines the moderating role of consumer knowledge about how to use %DVs in evaluating a product’s healthiness. The results indicate that the usefulness of providing %DVs on a nutritional label depends strongly on this form of knowledge. Implications for public policy and directions for future research efforts are presented. Fuan Li (Ph.D., Florida International University) is an assistant professor of marketing in the Walker School of Business at Mercyhurst College (Erie, Pennsylvania). He has been a faculty member at East China Normal University (Shanghai, China) and St. Olaf College (Northfield, Minnesota). His current research interests include consumer choice, consumer responses to trust advertising appeals, and relationship marketing. His work has been published both in English and in Chinese. Paul W. Miniard (Ph.D., University of Florida) is the BMI professor of marketing and the Ph.D. program director in the College of Business Administration at Florida International University (Miami, Florida). His research focuses on consumer behavior and advertising and has been published in a number of business and psychology journals. He is also a coauthor of a consumer behavior textbook. Michael J. Barone (Ph.D., University of South Carolina) is an associate professor of marketing in the College of Business Administration at Iowa State University (Ames, Iowa). His research, which primarily involves consumer responses to advertising and consumer choice, has been published in theJournal of Marketing Research, Journal of Consumer Psychology, Marketing Letters, Journal of the Academy of Marketing Science, Journal of Advertising, Journal of Advertising Research, Journal of Business Research, andJournal of Public Policy & Marketing, as well as in various conference proceedings.     

Product life cycles of durable goods for the home

This is a study of product life cycles of durable goods used in the home. Data of durable goods shipments from 1922 to 1978 were analyzed, and the products were classi-fied into various shapes of product life cycles. Fifty percent of the products were found to be in the typical life cycle pattern. Most big ticket items in this industry are still in the maturity stage. There are a few significant products in the growth stage. marketing prospects for individual products are suggested, based on the shapes of their product life cycles.     

Effects of loyalty programs on value perception,program loyalty,and brand loyalty

The authors investigate how reward schemes of a loyalty program influence perceived value of the program and how value perception of the loyalty program affects customer loyalty. The results show that involvement moderates the effects of loyalty programs on customer loyalty. In high-involvement situations, direct rewards are preferable to indirect rewards. In low-involvement situations, immediate rewards are more effective in building a program's value than delayed rewards. Under high-involvement conditions, value perception of the loyalty program influences brand loyalty both directly and indirectly through program loyalty. Under low-involvement conditions, there is no direct effect of value perception on brand loyalty. Youjae Yi (uoujae@snu.ac.kr) (Ph.D., Stanford University, 1987) is a professor of marketing in the College of Business Administration at Seoul National University. He was at the University of Michigan as an assistant professor, Sanford Robertson Assistant Professor, and tenured associate professor. His work has appeared in theJournal of Marketing Research, theJournal of Consumer Research, theJournal of Applied Psychology, theJournal of the Academy of Marketing Science, theJournal of Consumer Psychology, theJournal of Advertising, and theJournal of Econometrics. He is currently an editor of theKorean Journal of Consumer Studies and was an editor of theSeoul Journal of Business. Hoseong Jeon (jeonho1@snu.ac.kr) is a doctoral candidate in the College of Business Administration at Seoul National University. He received his M.A. in advertising from Michigan Sate University. His current research interests include customer relationship management, advertising effects on consumer attitudes, and determinants of customer loyalty.