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1.
To better understand the behavioral characteristics of consumers in the sharing economy, this study examines factors that influence guests’ satisfaction with a peer-to-peer (P2P) accommodation and their intention to use it again for future trips. Based on an online survey of 644 travelers living in the United States, guest satisfaction was identified as being influenced by factors of enjoyment, monetary benefits (value), and accommodation amenities. Furthermore, it was found that future intention to use P2P accommodation was again determined by enjoyment and value. By differentiating guests based on their chosen types of accommodation, the analysis revealed that social benefits influence guest satisfaction for those staying in a private room that involved cohabitation with hosts, but that this was an insignificant factor for guest satisfaction for those staying in an entire home or apartment. Directions for future research as well as implications for accommodation providers are discussed in this paper. 相似文献
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This study explores power dynamics in peer-to-peer (P2P) accommodation by examining how they manifest in the host-guest relationship. In so doing, it advances understanding on the role of hosts in the P2P practice and contributes insights on the factors conditioning the reciprocity of the P2P exchange. Drawing from power theories, the study uncovers how the interdependencies among hosts, guests and platforms influence power constellations emanating from P2P accommodation growth and reflexively redefine host practice. Specifically, the study illustrates how hosts are attempting to resist power imbalances characterising the exchange and how the dynamic environment of P2P accommodation leads to distinct representations of host types. The study makes explicit a conceptual framework that captures the power shifts noticeable in P2P accommodation that may be of theoretical and practical value to academics and policymakers alike. 相似文献
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This study investigates how peer-to-peer accommodation (P2PA) hosts in China have responded to the COVID-19 pandemic. A multi-case study approach was adopted to depict the decision-making logic of three different types of hosts—speculators, diplomats, and entrepreneurs—based on an awareness-motivation-capability (AMC) framework under COVID-19. The findings highlight the role of owner motivation (profit/sharing/entrepreneurial-driven) and capabilities, such as having a unique value proposition and linkages with other hospitality experience, under COVID-19. Meanwhile, the platform collaboration capability failed to support survival during the pandemic. Moreover, the current study indicated that, after the COVID-19, entrepreneurs will continue to innovate, diplomats’ operations will remain unchanged and speculators will quit hosting. Hence, COVID-19 is an accelerator of P2P industry that reserving the hosts who embrace the original features of the P2PA sector, e.g. sharing and a focus on the experience, and eliminating the hosts who have diluted the uniqueness of the sector. 相似文献
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Airbnb, a leader of P2P accommodation markets, has acknowledged that “trust is what makes Airbnb work” and has implemented several trust indicators over the years: reputation system, impression formation, and certification. We evaluate the changes in these indicators over time: 1. the modification of the reputation system, 2. the removal of hosts’ photos from the main search screen, and 3. the introduction of the Superhost program. We find that the change of the rating system was associated with a small, yet significant, reduction in ratings, that the removal of the hosts’ photos might have eliminated the price premium of trustworthy images, and that Superhost certification involves a price premium, but does not seem to compensate for established reputation.This article also launches the Annals of Tourism Research Curated Collection on Peer-to-peer accommodation networks, a special selection of research in this field. 相似文献
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The study examines the complexity of the factors that influence overall perception among tourists who use peer-to-peer accommodation during their vacations. More specifically, it employs fuzzy-set Qualitative Comparative Analysis to analyse data from a sample of 712 peer-to-peer holidaymakers visiting Athens, Greece, and examines the socio-demographics of age and income along with the simple attributes of perceived risks, marketing and advertising, social aspects, and price and quality issues. The findings reveal three sufficient configurations that are able to influence the overall experience: (i) the price-quality nexus, (ii) risk perspective, and (iii) social interaction. The research also compares nonlinear analysis with the dominant parametric methods in tourism and hospitality research (regression; Cramer’s V), highlighting the suitability of the former for complexity examination. It further progresses from fit to predictive validity for the examined models, and contributes to both theoretical and methodological domains. 相似文献
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This paper explores the interdependency between the intention to host and one’s expected profit level in the peer-to-peer accommodation sector, and examines whether factors affecting these decisions differ for those residing in cities and regional areas. Using survey data on 488 respondents, the intention to host was found to be disjoint from profit level and trust issues hindering hosting differed in cities and regional areas. While embracing sharing philosophy was a significant motive for would-be hosts, economic/opportunity cost and potential regulation in the form of threshold rental-free days have no impact on intention to host or expected profit level. These findings not only have implications for both traditional and online accommodation platforms in their quest to affect the supply of hosts but also informs regulators about who might host and why or what regulations might not deter would-be hosts. 相似文献
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This paper examines the joint effect of host’s cultural identity (i.e., ingroup vs. outgroup), presence of a travel companion, and consumer’s country of origin on international travelers’ evaluations of home-sharing services. A quasi-experimental design was implemented to collect data from U.S. and Chinese consumers. Results indicate a significant three-way interaction: In a culturally different destination, Chinese consumers prefer home-sharing services provided by ingroup hosts whether traveling alone or with a companion, whereas American consumers only show ingroup preference if they travel alone; when traveling internationally with a travel companion, American consumers prefer home-sharing services provided by an outgroup host. Further, psychological closeness and perceived experience authenticity are found to be the mediators underlying international travelers’ home-sharing preferences. Findings of this study offer new insights to the research and management of sharing economy. 相似文献
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This paper explores the performance determinants of Airbnb listings, analyzing three research questions. First, the study investigates the different effects generated by the antecedents on price and revenue; second, it ranks different groups of variables; third, it distinguishes between private rooms and entire homes or apartments. These research questions are addressed by analyzing Airbnb listings in Milan, a business city where the sharing economy is growing fast. In particular, the study will use the monthly data of all Airbnb listings in Milan recorded by AirDNA during the period from November 2014 to June 2019, which consists of 323,184 total observations. Some hedonic price models are calculated, adding the Shapley value approach. Empirical findings show some important differences between price and revenue determinants. Furthermore, listing type and size, along with location and seasonality, are by far the most important factors that explain performance differentials among Airbnb properties. 相似文献
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The “sharing” phenomenon represents one of the hottest trends in the hotel and tourism industry. As the number of academic papers in this field is growing, now appears to be an appropriate time to take stock of the research. This article contributes to filling this gap by illustrating the state of peer-to-peer accommodation platforms (P2P APs) and identifying useful future research avenues. The paper is structured around two research questions: What is the state of the literature investigating P2P APs? What are some promising future research areas concerning P2P APs? This study proposes eight topics, while the literature review includes 189 published papers. After classifying the findings, this paper presents and discusses some pitfalls, as well as suggests implications for future research, while it also outlines specific research opportunities that are particularly suited for each of the eight topics. 相似文献
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The polarized problem of customers' emotional experiences in peer-to-peer accommodations has been exposed and needs urgent solution. However, a research gap remains in understanding the emotional heterogeneity. Therefore, this study explores customers' emotional heterogeneity and drivers for peer-to-peer accommodations using deep learning technologies and social network analysis. The results reveal that: For common causes, the environment is a core driver of customer emotions; While services are not necessary to positive emotions. For special causes, price value and location can stimulate customers' positive emotions, while their absence cannot affect negative emotions; The absence of household amenities cannot hinder the formation of positive emotions; While booking information triggers customers' negative emotions. This study clarifies complex demands of customer emotional experiences in sharing economy and provides a multiple emotional heterogeneity perspective for mining the emotional causes of peer-to-peer accommodation customers. Furthermore, it contributes to implications for improving customer emotional experience with differentiated strategies. 相似文献
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Although the literature of peer-to-peer accommodation is increasingly recognizing the importance of home feeling, little has been done to theorize the construction of home feeling and its impacts on Airbnb guests’ future intention. To fill in this gap, this study systematically unpacked how Airbnb guests construct the feeling of home. A total of 42,085 review comments containing the feeling of home from three major cities in the USA were analyzed from a semantics perspective. Based on our findings we conceptualize home feeling as a PASS_h process, which contains multiple dimensions: physical and spatial, social, and affective, coupled with hospitality. Essentially, the home feeling with the interaction of these dimensions fulfills the daily hybrid needs of the guests.This article also launches the Annals of Tourism Research Curated Collection on Peer-to-peer accommodation networks, a special selection of research in this field. 相似文献
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This study aims to decode guest satisfaction with peer-to-peer accommodations by analyzing the relationship between guests’ sentiment and online ratings and examining how analytical thinking and authenticity influence this relationship. Based on reviews of 4602 Airbnb listings in San Francisco, we empirically find that positive (negative) sentiment is linked to a high (low) rating. We further show that this link is stronger when guests manifest a higher extent of analytical thinking and authenticity. Both Tobit and ordered logit models yield consistent estimation results, showing the robustness of our findings. Our study contributes to the tourism and hospitality literature by theoretically explaining the association between sentiment and ratings. In addition, this paper enriches our knowledge regarding the trustworthiness of Airbnb ratings. 相似文献
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Accommodation accounts for one of the biggest expenses while traveling, and deciding where to stay is often confusing and time-consuming. Fortunately, travelers have more options than ever before because of the substantial growth of the peer-to-peer (P2P) short-term rentals in the sharing economy. Designing a user-friendly system that considers travelers’ preferences in choosing the right accommodation can enhance customer satisfaction and increase profitability. We propose a dynamic decision support system based on the theory of multi-criteria decision making to assist travelers in personalizing their preferences and finding quality accommodations in the dominant P2P market that aligns with those preferences. We use the fuzzy best-worst method to measure the intensity of the user’s preferences and the fuzzy technique for order of preference by similarity to the ideal solution (TOPSIS) to score and evaluate alternative P2P rental properties. We present a case study in the P2P rental accommodations industry to demonstrate the applicability of the method proposed in this study. 相似文献
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Given the growing number of credit card transactions, data breaches have become an increasingly serious concern for hotel businesses. Even when a rival hotel experiences a data breach, customers of the focal hotel may feel vulnerable as well. Nevertheless, firms have little insight into the potential impacts of a data breach on customers and the corresponding recovery strategies. For this study, the joint effect of data breach locality (i.e., focal hotel vs. rival hotel) and error management (i.e., no vs. low vs. high EM) on customers’ attitudes toward the focal hotel and engagement behaviors (i.e., intentions to spread positive WOM and negative WOM) was examined. A 2 × 3 scenario-based experiment was conducted. The results of the MANCOVA analysis suggest that when a rival hotel is breached, low error management is more effective. Interestingly, when the focal hotel is breached, high error management and low error management are equally effective. 相似文献
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In this study, consumer engagement was examined from a service-dominant logic perspective in tourism service interactions. Extensive field interviews and focus groups in the context of three upscale hotels in Hong Kong identified numerous barriers towards successfully engaging consumers, extending from consumer, technological, and strategic cases to organisational cases. In all, a firm's overall strategy, organisational structure and culture are the most important barriers determining whether consumer engagement as depicted in the literature can be successfully deployed within hotel organisations. Implications call for a more intensive study of engaging consumers from an organisational context with a reassessment of progressive stages that include leadership interventions and the incorporation of consumer feedback at all stages of the firm's value-creating network. 相似文献
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This article is a literature review exploring academic papers focused on peer-to-peer accommodation platforms (P2P APs). The sample includes 189 published works indexed in the Scopus and Web of Science databases, identified using 72 queries. The research question underlying the study is centered on clusters of topics and their research designs. Using a cross-citation approach, nine clusters are identified, and a research map is proposed structured around six blocks. These include i) conceptual papers analyzing the sharing economy (cluster 1); ii) demand-side papers based on the consumer behavior approach (cluster 2); iii) host papers exploring spatial patterns (cluster 3) and researching determinants of performance (cluster 4); iv) host-guest relationships, based on Airbnb (cluster 5) and on noncommercial platforms (cluster 9); v) social impact of P2P APs (cluster 6), and vi) effects generated on hotels, including economic impact (cluster 7) and comparison of Airbnb and hotel strategies (cluster 8). 相似文献
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This study explores the use of destination mascots in tourism development. It steps away from the traditional investigation of yuru kyara by focusing on a wider range of anthropomorphic messengers. By mapping the historical trajectory of mascots, the researchers isolate a special subcategory of anthropomorphic characters: destination mascots. Destination mascots are introduced as a new tourism construct and a distinct type of marketing activity. This paper aims to develop and promote the term destination mascot in tourism literature. It describes the many facets of destination mascots and catalogues five distinct functions mascots can carry out for their destinations: mascots as place identity markers, cultural constructs, bonding tools, social engagement tools, and information carriers. Supplemented with multiple examples from past and present literature, this study deepens and broadens our understanding of mascot culture. It brings into view many avenues that invite further exploration. 相似文献
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ABSTRACTUnsustainable consumption of energy and water by tourist accommodation will escalate if incremental global tourism growth and business-as-usual approaches continue. Guests use more than half of the energy and water at accommodation facilities and so have a partnership role to play in saving resources. Our study is the first to measure the impact of persuasive communication on guests’ resource consumption behaviour (energy and water use) and stay satisfaction. It used an innovative intervention based on interpersonal communication, sequential influence and eco-feedback. Guests’ (n = 759) consumption of electricity, gas and water was monitored at four fully self-contained cottages using smart meters, over a period of 304 days. An ethnographic study, action research and departure survey examined if pro-environmental persuasion could encourage guests to save resources, how guests responded to the intervention and measured whether pro-environmental persuasion affected guest satisfaction. Results show that guests who received the intervention used significantly fewer resources, 80% claimed they tried to save and their overall satisfaction was not negatively affected, while reasons to save/not save were complex. A resource-saving persuasion model is proposed for further research, practitioners are recommended to install pro-environmental infrastructure, train staff to engage customers, and identify responsible channels for fiscal savings. 相似文献
20.
Donald E. Hawkins 《Tourism Management》1985,6(4):252-271
The timeshare industry's success has been limited by an unenthusiastic reception from consumers, governments, investors, and the media. The everincreasing world population, increasing GDP, and improved communications resulting from the technological revolution, all indicate an expanding tourism market. Although timeshare's market share is currently increasing more rapidly than most other tourism sectors, to achieve its full growth potential the industry must improve its imagemarketing and products must be tailored to the requirements of consumers. Timeshare must demonstrate a significant social and economic contribution in order to obtain publicsector support and government incentives made available to traditional tourism industry. 相似文献