Solidarity actions with Ukraine and hospitality firm value

The objective of this research note is to analyze the effect of solidarity actions following the invasion of Ukraine on hotel and restaurant firms’ market value. Press releases and corporate websites of 117 companies were investigated to determine the actions taken in response to the Russian invasion of Ukraine. Then, using an event study methodology, cumulative abnormal returns were calculated following the actions taken. The results indicate that first movers benefited the most from solidarity actions, while middle-point intensity actions (versus strong or light actions) brought about the highest effects on market value.     

The appeal of sustainability in luxury hospitality: An investigation on the role of perceived integrity

This research investigates the effect of a luxury hotel's marketing communication strategy on consumers' willingness to book a room. In particular, the article compares two types of communication message: one that mainly highlights the hotel's attention to environmental sustainability and the other that focuses on customer service. The paper tests the hypothesis that a sustainability-focused communication leads to a higher willingness to book a room (compared to the customer service-focused strategy) because it increases consumers' perceptions about the hotel's integrity. Moreover, the study proposes that consumers' dispositional environmental concern magnifies this effect. One online and one realistic field experiment provide empirical evidence for the research hypotheses. This article contributes to the literature on sustainable luxury tourism and hospitality by proposing a novel theoretical framework, grounded in perceived hotel integrity, to explain why consumers might react positively when learning that a luxury hotel is committed to sustainability.     

The entrepreneurship research in hospitality and tourism

The purpose of this study is to review entrepreneurship research in hospitality and tourism (H&T), draw a map of the evolving domain, and propose a framework for future research. The entrepreneurship literature is categorized by identifying the antecedents and consequences in the context of H&T. The study findings suggest that entrepreneurship research subjects in H&T are extended from developed countries to emerging economies. The research level begins at the meso level (firms) and gradually develops to the micro level (individual entrepreneurs) and macro level (environment). Entrepreneurship in H&T is currently rich in practice but poor in theoretical development. This study is one of the few to critically review entrepreneurship research in H&T. This paper identifies a range of research issues in H&T entrepreneurship.     

Work environment and atmosphere: The role of organizational support in the creativity performance of tourism and hospitality organizations

In this study, we developed and tested a new model of how organizational support affects the organizational work environment and atmosphere that facilitates creativity. A field study of 320 employees showed that organizational support was positively related to the work environment for knowledge sharing, motivation, procedural justice, and promotion. Further, the work environment plays a mediating role between organizational support and employee creativity. These measures of an organization's environment of procedural justice are related to employees’ motivation and knowledge sharing, which predict employees’ promotion.     

The role of business model innovation in the hospitality industry during the COVID-19 crisis

The hospitality industry worldwide is among the hardest-hit industries from the COVID-19 lockdowns. Initial theoretical and practical observations in the hospitality industry indicate that business model innovation (BMI) might be a solution to recover from and successfully cope with the COVID-19 crisis. Interestingly, some firms in the hospitality industry already started to successfully adapt their business models. This study explores the why and how of these successful recovery attempts through BMI by conducting a multiple case study of six hospitality firms in Austria. We rely on interview data from managers together with one of their main stammgasts for each case, which we triangulate with secondary data for the analysis. Findings show that BMI is applied during and after the crisis to create new revenue streams and secure a higher level of liquidity, with an important role of stammgasts.     

The why,how, and what of public policy implications of tourism and hospitality research

We synthesized policy implications of tourism and hospitality research by reviewing 12,269 articles published in 10 leading journals from 2012 to 2021. The most common rationale for policies (i.e., the why) is market failure, while the most typical role of policies (i.e., the how) is to create incentives. In addition, policies are typically hybrid and include suggestions for formal and informal institutional setups (i.e., the what). Because our review revealed that only 114 articles (i.e., 0.93%) included the why, how, and what of actual policies, we offer a theory-based research agenda on policy-making focused on making tourism and hospitality more inclusive and focusing on evolutionary dynamics, providing an understanding of the impact of crises and contemporary solutions, focusing on resilience and institutional complexity, and addressing the actors and time dimension. Our results, combined with those of our suggested research directions, will benefit organizations and society and simultaneously enhance the perceived societal value-added, contributions, and stature of tourism and hospitality research.     

Reciprocal effect of tourist destinations on the strength of national tourism brands

The assignment of a brand to a product affects consumer's perceptions not only about the product, but also about the brand itself. The reciprocal effect of the product on its brand can be either positive or negative. Extending the concept of reciprocal effect to a new context, this study analyzed how consumer's perceptions about tourist destinations can affect the national tourism brand. An experiment showed that destinations leading to attitudes that are more positive than the average can strengthen the national tourism brand, while destinations leading to attitudes below the average can weaken it. Brand dilution can happen even when the outcome is effective from the destination's perspective. Because of the reciprocal effect, the determination of public policies in the destination level is usually inefficient from the country's perspective. These results reinforce the need for national brand governance.     

Antecedents of coopetition in small and medium-sized hospitality firms

Coopetition, which is entering cooperation with competitors, lets firms overcome the challenges of uncertain environments and their intense competition and pressure to innovate. The hospitality industry frequently experiences this kind of competition. It is also dominated by family-run small and medium-sized enterprises (SMEs), which are inclined towards cooperation due to their limited size and resources, along with their strong social ties. Investigating hospitality SMEs’ decision-making, this mixed-method study tests the antecedents of coopetition in 171 hospitality SMEs in western Austria. Its findings show that economic benefits and destination networks directly and positively influence coopetition, while family involvement indirectly and positively moderates the effect of environmental conditions and social relationships on coopetition. Information from follow-up interviews with 15 firm managers complements the understanding of these effects. Our findings encourage destinations to establish services helping family firms to coopete.     

An overview of Internet-based surveys in hospitality and tourism journals

Survey research has reached an era when the Internet is commonly used as a research tool in different fields of study. Yet, the use of this method in tourism and hospitality research has not been fully explored. This study provides a state-of-the-art assessment of journal publications in the past ten years to reveal how the Internet has been incorporated into tourism and hospitality research. Various aspects of online research in tourism and hospitality are identified via reviewing relevant articles retrieved from the EBSCOhost.     

Undergraduates’ perceptions of tourism and hospitality as a career choice

This study explored undergraduate tourism and hospitality student's views of the industry as a career choice. Three hundred and seventy-nine tourism and hospitality students, from eight Australian institutions, completed a questionnaire rating the importance of 20 factors in influencing their choice of career, and then the extent to which they believed tourism and hospitality, as a career, offers these factors. A number of factors have been identified as being significantly different. From the results it is clear that students generally do not believe that a career in tourism and hospitality will offer them the factors that they find important.     

Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications

The tourism industry in China has undergone rapid development since 1978 and is foreseen as being the world's largest tourism market by 2020. However, no comprehensive review of literature in this context has been completed, and international academics have little understanding of China tourism research. This paper aims to provide an overview of 119 articles selected from six leading English language academic journals published from 1978 to 2008. Content analysis points to the evolving trend in Asian universities in terms of journal contributions. Consumer behavior has gained popularity as a research topic, and will likely remain as a prevalent research theme in the near future. A tendency toward multiple-authorship, rather than single authorship, and more sophisticated methodological procedures has also been found. Future analysis may focus on including other forms of publications and Chinese language journals to capture the full picture of China tourism.     

A review of entrepreneurship research published in the hospitality and tourism management journals

This research evaluates the entrepreneurship research in field of the Hospitality and Tourism Management to obtain a better understanding of its progress and potential. The study examines entrepreneurship articles published in seven leading hospitality and tourism management journals from 1986 to 2006. Findings indicate that Tourism Management, International Journal of Hospitality Management, and International Journal of Contemporary Hospitality Management are the top three journals that publish entrepreneurship research. However, the amount of entrepreneurship research in the leading hospitality and tourism management journals appears less than expected. Publication of empirical work has not increased over time over the past 21 years, and theoretical work remains at a consistently low level. Even for empirical studies, there is a lack of methodological sophistication of analytical and statistical tools. The results suggest a concern that entrepreneurship research remains under studied; therefore, more theoretical work is needed to map a course of study and to develop a framework unique to the entrepreneurship domain of hospitality and tourism research. The good news is that there are abundant opportunities for scholars in hospitality and tourism management to explore the field of entrepreneurship as a viable research paradigm.     

Academic foundations for hospitality and tourism research: A reexamination of citations

A 1999 study looking at the research relationships within and between the disciplines of hospitality and tourism is revisited. When compared to the 1999 study, the current study reveals that there is more within-discipline citing, suggesting that both the hospitality and tourism academic areas are maturing, and not relying as heavily on other disciplines. Further analysis of the citations outside hospitality is done to elicit a more in-depth picture of where hospitality and tourism citations are coming from. Implications are discussed.     

The learning style preferences of hospitality and tourism students: Observations from an international and cross-cultural study

This paper reports on a study of the learning style preferences of new entrants onto hospitality and tourism programmes in Australia and the United Kingdom. It suggests that a majority of students on these programmes in both countries have strong learning style preference that present some challenges to educators and the planning of learning experiences in higher education. Typically these students prefer learning styles that are concrete rather than abstract, and active rather than reflective. Furthermore, substantial minorities register low or very low preferences for learning in abstract and reflective styles. The initial learning style of new entrants on to taught programmes, therefore, present substantial teaching and learning barriers for educators who are attempting to develop reflective practitioners. Inappropriate teaching strategies can present some genuine learning difficulties for these students. In Australia, educators face added complexity because students from Confucian heritage backgrounds display learning style preferences at odds with their piers. They are more likely to respond positively to abstract and reflective approaches but negatively to active and concrete teaching strategies. The authors suggest one way of approaching the learning needs of these students is to use Kolb's experiential learning cycle as a way of encouraging the development of ‘balanced’ learning strategies that lead to reflective practice.     

A bibliometric analysis of trust in the field of hospitality and tourism

The emerging field of trust has evolved dramatically with an increasing number of academic publications in this area. However, there is a lack of better clarification to draw a global picture of scientific knowledge, from a statistical perspective, using the three structures of knowledge: conceptual, intellectual, and social, to obtain a structured overview of its characteristics, identify dynamic aspects and find intellectual representations. This paper presents a new insight into scientific production through bibliometric (Bibliometrix) and network (VOSviewer) analysis, not previously fully clarified in hospitality and tourism. A total of 305 articles published between 2004 and 2020 were analyzed, covering 580 authors, 19 journals, and 43 countries. This research’s main findings showed that trust is one of the most decisive variables in the digital market, and keywords such as satisfaction, loyalty, service quality are closely related. The results provide clues for further investigation in this field.     

Herzberg's Two-Factor Theory of work motivation tested empirically on seasonal workers in hospitality and tourism

The objective of this study was to understand work motivation in a sample of seasonal workers at a tourism destination strongly steered by seasonality. Furthermore, it was investigated whether seasonal workers could be divided into worker subgroups on the basis of their work motivation. A structural equations model tested Herzberg's Two-Factor Theory of work motivation empirically. The findings of the study support the Two-Factor Theory of work motivation. Furthermore, results indicated that a migrant community of workers was significantly less concerned about wage level as well as significantly more concerned about meeting new people than resident workers. As a result of these findings, it is suggested that management of businesses in hospitality and tourism need to consider that the seasonal workforce consists of different kinds of worker subgroups, which have different needs to be satisfied.     

浅析发展乡村旅游在社会主义新农村建设中的作用

发展乡村旅游,有利于优化农业产业结构,培育农村经济新的增长点;有利于农村村容村貌、农民精神文明建设;有利于培育社会主义新农民,就地解决农村富余劳动力转移问题。在发展乡村旅游,为社会主义新农村建设做出贡献同时,应加强对乡村旅游的规划与管理以合理发展。     

Academic foundations of hospitality management research with an emerging country focus: A citation and co-citation analysis

This study explores the academic foundations of hospitality management research within an emerging country using bibliometric analysis – citation and co-citation analysis. Turkey was chosen as a starting point to assess existing research within an emerging country framework because of the large impact of tourism and hospitality (T/H) on the economy and increasing amount of academic research in the field. A total of 76 hospitality management research articles from 1992 to 2013 were found in leading international T/H journals indexed by SSCI. Findings showed that over one-half of the research comes from publications engaging outside of the T/H field. Patterns emerged between T/H and management, marketing and psychology fields that indicated evolving maturity in the research. An intense dependency on supporting journals for substantiation existed and intra-disciplinary maturity was weak, but growing. Accordingly, referring to the findings related to the study, the article discusses limitations of the study and future steps.     

‘Empirical characteristics’ of scholarly journals in hospitality and tourism research: An assessment

The objective of this study is to describe the ‘empirical characteristics’ of scholarly journals in hospitality and tourism research by assessing selected journals. A sample of scholarly journals was selected on the basis of journal ranking lists. The ‘empirical characteristics’ assessed in this study were found to be variable across the studied journals.     

A systematic literature review of the personal value orientation construct in hospitality and tourism literature

Although personal value orientation has received the attention of scholars to explain and predict various consumer behaviors, prior research within the hospitality and tourism context has proposed the mismatched fundamental concept and operationalization of personal values and/or has adapted partial aspects of the personal value construct, such as pro-environmental behaviors. Based on the fundamental principles of personal value orientation, this study systematically reviewed studies that focused on personal value orientation by investigating their research context, definitions, theoretical background and measurements, roles and main results. The systematic literature review was conducted with articles published in top-tier hospitality and tourism journals between 2000 and 2018 by identifying research gaps and providing a direction for future research on personal value orientation in those fields.