Turnaround user acceptance in the context of HR self-service technology adoption: an action research approach

Growing advancement in electronic human resource management (e-HRM) in general, and human resource (HR) self-service technology in particular, has afforded transformational opportunities in changing the design and delivery of HR services. Despite their importance, our understanding of how acceptance of these technologies can be improved remains limited. To address this shortfall, this study utilises the Technology Acceptance Model (TAM) to consider how HR can drive and influence the adoption of HR self-service technology in an organisation. Utilising an action research approach, this study documents and reflects on the experience of a UK building society in introducing a new version of HR self-service technology, and analyses how interventions can be used to reshape users' perceptions. Our findings show how HR can play a more proactive role in shaping and reshaping users' perceptions towards accepting such a technology by better understanding how systematic interventions can be developed, used and evaluated. Our contributions are not only limited to the theorisation of HR self-service technology based on TAM, but also lie in demonstrating how action research, although currently underused, can be a valid and valuable approach for HR research and practice.     

How can organizations use wikis for innovation?

Wikis were first developed over 15 years ago. Research has shown that organizational or corporate wikis are sustainable and can be beneficial to organizations particularly in improving work processes, collaboration and knowledge management. However, there has been little research done to show how organizations can use wikis to support innovation processes. To bridge this gap, this paper explores how wikis can be used in different stages of innovation. We review existing literature as well as analyze case studies of wikis deployed in four organizations in order to highlight how wikis can be used to address challenges of knowledge management and collaboration in different stages of innovation from idea generation to commercialization. In particular, we propose a model that explains how wikis require a clear purpose for their use, a culture of collaboration, and integration within a formal innovation process.     

When does virtuality help or hinder teams? Core team characteristics as contingency factors

In this paper, we seek to encourage scholars to consider how reliance on technology-mediated communications can bring both promises and perils to team-based work structures. Specifically, we argue that a team's core characteristics (including skill differentiation, temporal stability, and authority differentiation) will differentially affect the challenges and opportunities presented by the team's reliance on virtual means of communication. First, we will discuss how varying degrees of each core characteristic can affect outcomes when teams rely on virtual communication. We then propose how configurations of the three characteristics and virtuality can enhance understanding in both research and practice. We advance propositions that we hope will serve as a starting point for scholarly discussion about how the literature on virtual teams can leverage the existing theories and knowledge on team structure and interdependencies.     

Inflation Expectations in Manufacturing Industry

Firms' expectations regarding the future are useful in understanding economic behaviour and can be used to produce short term forecasts. In this article, Paul Robson examines how price expectations can be derived from business surveys and uses survey data from the CBI Industrial Trends Survey to generate a measure of manufacturers' price expectations. This series can be used to tell us how the view of firms about future inflation trends has been changing and how firms are now responding to the strength of the pound.     

Effective performance measurements

When your company is sluggish and information or products aren't moving like they should, do you know how to figure out why? This article will show you how measuring performance can identify the problems, and "root cause analysis" can help identify the solutions. In addition, the article will show you how to use performance measurements to constantly monitor the health of your company to prevent it from becoming sluggish in the first place.     

Strategic interactions in DRAM and RISC technology: A network approach

Interorganizational cooperation in some high-tech industries is no longer confined to two-company alliances, but entails industry-wide alliance networks. This article examines how industry analysis and network analysis can be combined to provide a thorough understanding of how network positions, and the overall network structure, may play a part in cooperative strategies. Industry analysis can indicate which properties of the network structure and network positions are congruent with the firms' cooperative strategies, but tells us little about how these network characteristics can be measured. Network analysis provides such measures, which can then be used as feedback in the industry analysis. The article illustrates this approach by comparing the alliance networks associated with the DRAM and RISC microprocessor technologies.     

Partnering to create IT-based value: A contextual ambidexterity approach

Going beyond the boundary of the firm and traditional notions of how IT contributes to value creation, scholars have started to investigate under what conditions, in what ways, and with which results firms can co-create IT-based value. However, we lack comprehensive insights into how firms can develop such collaborative partnerships and the types of value they create at different stages of the process. Using a qualitative case study, we analyze in detail how a mining company, a manufacturer of mining machinery, and an IT provider developed a joint venture over a ten-year period. Drawing on ambidexterity theory, we show how the three firms successfully built a context that encouraged alignment of interests and allowed the participants to adapt to emerging conditions as they collaborated to create IT-based value. Moreover, we uncover the different types of value they created over the various stages of developing the collaboration. As a result, we contribute to the literature on IT-based value co-creation with insights into how inter-firm collaboration can be developed to create different types of IT-based value. In addition, we advance contextual ambidexterity theory by demonstrating how it applies to developing new partnerships between firms.     

Managing tensions between exploitative and exploratory innovation through purchasing function ambidexterity

This paper investigates how companies can manage tensions between exploitative and exploratory innovation by developing an ambidextrous purchasing function. We identify four types of ambidexterity (structural, sequential, contextual and managerial) and discuss how these can be combined to complement each other. We present an in-depth case study of a large firm (S Corp), which has implemented an ambidextrous purchasing function to contribute simultaneously to exploitative and exploratory innovation. We observe how the four types of ambidexterity were manifested and applied to balance purchasing's contribution to both exploratory and exploitative innovations. The case study shows how the different types of ambidexterity can be combined to mitigate tensions. Based on our case study findings, we identify a two-stage process of developing purchasing ambidexterity, combining the four types of ambidexterity over time. Our findings enrich the understanding of how companies can develop an ambidextrous purchasing function to facilitate purchasing's contribution to exploitative innovation and exploratory innovation.     

Places and Spaces: The Role of Metonymy in Organizational Talk

Cultural meaning making as reflected in, and constituted by, organizational talk is an established field of interest in organizational analysis. However, the discursive mechanics of the process whereby this cultural meaning making is created and maintained are less well understood. The premise of this paper is that taken‐for‐granted assumptions embedded in organizational talk can be explored through the analysis of metonymy, a trope which is under explored in the linguistic turn in organization studies. This lack of focus on metonymy is, we believe, related to the fundamentally conventional nature of the trope in use, which expresses ideas, values and relationships that seem natural, normal and routine but which are culturally bound. We address this gap and carry out a metonymical analysis of organizational talk about physical places and spaces in one organization, to show how cultural norms and meanings are reflected, maintained, and potentially changed in these figures of speech. We show how metonymic chains based on buildings can reflect, reify and simplify the symbolic order of the organization, how these symbolic meanings can be transferred on to other inanimate objects and the constructions thereby spread, how people can be constructed within this symbolic chain, and how these metonymic chains can be invoked to potentially confirm, challenge or change the organizational order.     

How do large minority shareholders wield control?

While high ownership concentrations in even the largest American corporations provide prima facie evidence that large minority shareholders wield control, the economics and finance literatures have mostly overlooked the question of how they do so. Using a simple framework adapted from work by Shleifer and Vishny (1986), this paper shows how minority shareholders can use takeover threats to discipline management. It then shows how they can bolster their threats, and hence their influence, simply by threatening to increase these minority stakes. When inside information is not too problematic, a relatively small stake can endow minority shareholders with considerable ongoing control.     

Sustainable product innovation and changing consumer behavior: Sustainability affordances as triggers of adoption and usage

This conceptual paper argues that for sustainable product innovation to make a contribution to addressing sustainability issues, we need to understand not only why consumers adopt sustainable products but also what makes them use these in sustainable way. To explain how specific product features can change the ways in which consumers engage with sustainable products in the adoption and usage phase, we draw on affordance theory. Affordances refer to the potential for agentic action of users in relation to a technological object. We develop a conceptual framework that explains how sustainable product innovation can lead to the design of sustainability affordances that stimulate adoption and sustainable usage. The framework shows how three forms of agency—material, firm, and user agency—interact and together influence a product's sustainability affordances that drive adoption and a change in consumer behavior. The framework explains how trade-offs between a product's environmental features and consumer expectations regarding desired functionalities and user experience can be overcome.     

Promoting corporate social responsibility and sustainable development through management development: What can be learned from international service learning programs?

In this article, we discuss how the human resource development (HRD) function can support corporate sustainability strategy by designing and implementing leadership development programs incorporating international service learning assignments. We describe “Project Ulysses,” an integrated service learning program that involves sending participants in teams to developing countries to work in cross‐sector partnerships with nongovernmental organizations (NGOs) and social entrepreneurs, supporting them in their fight against pressing global problems. We present the findings of a narrative analysis of learning stories produced by Ulysses participants. Understanding how participants make sense of, and learn from, their experiences abroad provides us with insights into how service learning programs can help managers to develop the knowledge, skills, and mind‐set that will enable them to successfully support a company's global sustainability and corporate social responsibility (CSR) efforts. We conclude by discussing the implications for leadership development, specifically how organizations can incorporate a responsibility and sustainability focus in their management development programs.     

统计技术在企业质量管理中的应用

通过对统计技术的适当运用以解决质量体系中的问题和做出有效决策,提高管理效率并促进质量管理体系的持续改进和产品质量的不断提高。本文就如何根据企业自身的实际情况,合理的运用统计技术,真正发挥其效用,进行了深入分析及探讨。     

Methods for analyzing decision-making: a framework approach

In political science an eternal question concerns how decisions and policies arise. Modern society, characterized by more uncertainty and complexity than before, increases the challenge of providing valid answers. However, the general lack of methodological concern in several previous studies in this area stresses the need for elaborations of more suitable approaches. In this article we add a methodological perspective that deals with this very question. By reviewing and analyzing earlier research on how decision-making is reached, the overall ambition of this article is to create a framework that can lay the methodological foundation for further studies. Such a framework, which takes into account both the complexity of modern multi-governance societies and adds methodological perspectives of macro and micro standpoints as well as of causal mechanisms, can be used in future research to achieve richer pictures of how decision-making is carried out. In addition, we show how a certain technique of analysis is highly compatible to this framework and that jointly these features provide solutions for a better understanding of the complexity of modern decision-making. All in all, applying this strategy can be used to better systematize complex causal chains that reflect different analytical levels and thereby increase leverage on how to understand and explain the process of political decisions.     

“When I go my family will see my life in programmes”: Legacy giving and identity at the Royal Opera House

With £5.5 trillion due to be transferred between generations over forthcoming decades in the UK alone, non-profits stand to increase their income from legacy giving significantly, if they can make lasting and meaningful connections with donors. Extant research suggests that autobiographical memory may play a key role in this process. In this article, we go beyond considering autobiographical memory in general to examining how connection with a particular non-profit, and the memories that are generated can shape individual identity. We report the results of twenty life-history interviews with people who plan to leave a legacy to the Royal Opera House, and discuss how identity is created through a connection with opera and/or ballet in general and the Royal Opera House in particular. We then go on to explore how the strength of that connection and development of a shared identity can create a sense of symbolic immortality and influence the legacy giving decision, drawing on peak memorable experiences and nostalgia as a social emotion that connects people to what they love. We conclude by reflecting on how other non-profits might create or stimulate such identities.     

Advanced techniques of donor recognition

This paper examines the issue of ‘donor recognition’ in fundraising, and how recent technological advances have given charitable organisations new strategic tools in which to recognise and protect their donor base. In providing real-life examples of how American charities are using new donor recognition techniques, this paper seeks to provide specific options of how any charity can maximise the net income potential of every donor on its file.     

Reducing tax receipt volatility in a developing country

This paper reports on a study that examines how tax revenue instability can be minimized by a developing country. The empirical analysis employed in the study identifies a combination of taxes that can be used to obtain both an acceptable rate of growth and the minimum variability of receipts for that rate of growth in revenues. An analysis of empirical results demonstrates how a government can have a growing, but relatively stable tax structure.     

Implementation issues on shrinkage estimators for seasonal factors within the X-11 seasonal adjustment method

This commentary on Miller and Williams [Intl. J. Forecast. 20 (2004)S29-49] discusses how shrinkage can be implemented within X12-ARIMA. We discuss how the seasonal factors are estimated in X12-ARIMA, how shrinkage can be translated into a moving average, if this is compatible with the philosophy behind the X12-ARIMA method, and suggest possible improvements.