1-3季度广东玩具出口趋稳

据广州海关最新统计,2008年前3季度,广东玩具出口44．7亿美元,比去年同期增长6．3％,增幅比去年同期回落16．2个百分点,广东玩具出口依然呈现周期性平稳回升。     

The 'transformation game': information systems and process innovation in organizations

The relationship between new information and communication technology and organizations is the subject of considerable debate. So too is the nature of organizational transformation. ‘Business process re-engineering’, with its emphasis upon the strategic deployment of information systems, brings both debates together. But does it resolve any of the issues?     

The role of institutional arbitrage in the search for product innovation: Firm level evidence from Norway

Evolutionary theorizing conceptualizes the discovery of new products as a successful outcome from searching for innovation in which firms combine new and old knowledge and resources. Prior research has shown that the propensity for discovering new products is greatest when firms cross a technological and/or organizational boundary in the search for new knowledge. In this paper, we add a new dimension to this literature: we examine whether, and to what extent, crossing a national boundary, as when firms use knowledge from network partners in foreign countries, influences the likelihood that firms will introduce new products into the market. Drawing on theorizing on institutional arbitrage in the literature on national innovation systems (NIS) and varieties of capitalism (VOC), we propose that companies that cross a national boundary in searching for innovation are significantly more likely to introduce new products. Detailed survey data on firms; data on their network partners, including their location; and regression analysis show that the use of knowledge from actors in foreign NIS has a positive influence on product innovation.     

The sales recovery audit: Learning to walk the talk

Little research attention has been devoted to the impact of salesperson failure and recovery management on customer relationship development. This paper develops a theoretically anchored and externally validated sales recovery audit for the purpose of assessing sales organization performance in these matters. Results based on a survey of 177 sales managers indicate that practice of sales recovery efforts lags behind their perceived importance as they relate to organizational success. The sales recovery audit presented here can be a useful tool to continuously evaluate and enhance sales recovery efforts for the purpose of building a stronger relationship selling organization.     

The Determinants of Racial Harassment at the Workplace: Evidence from the British Nursing Profession

This paper examines which individual and work-related characteristics increase the probability of an employee being racially harassed at the workplace using a unique sample of NHS nurses. The reported incidence of racial harassment at the workplace is staggeringly high — 8.9 per cent of all nurses report such episodes involving work colleagues and 22.4 per cent have experienced such abuse from patients (or their families). Nurses who are young, male or from the ethnic minorities are the most likely to be affected. The findings have important implications for equal opportunities policies and the retention of nursing staff in the NHS.     

Voices from higher up the ladder: exploring the team leader role in call centres

This paper focuses on an under‐researched employee category in the call centre literature—the team leader. The paper, drawing on data from nine Australian call centres, finds that the team leader role is integral to the effectiveness of call centres, yet it is a role that consists of considerable complexity and contradictions. The research demonstrates the critical role performed by team leaders: coach, mentor, trainer, performance evaluator, communicator and supervisor. It also shows team leaders as being far more positive about many of the features of the call centre work environment compared with those on the front line. However, there does appear to be a need for greater acknowledgement of their challenging role, the contradictions that are inherent in the job and the need, in many cases, for increased support being made available to assist.     

Choosing research priorities by using the analytic hierarchy process: an application to international agriculture

In order to strengthen research coordination and increase the effectiveness of investments, the Swiss Centre for International Agriculture (ZIL) embarked on a formal priority-setting exercise. The paper documents the decision-making process, examines the application of the analytic hierarchy process (AHP) as decision-support tool, and discusses the outcome of the process. Starting with a set of alternative research areas and potential decision criteria, the process went through several steps where necessary information was gathered and processed, criteria structured and weighted, and alternative research areas assessed against criteria. The AHP helped structure the multi-criteria decision problem, elicit criteria weights, and evaluate the expected contributions of the alternatives to the previously defined objectives. The outcome of the process was a prioritized list of potential research areas for ZIL's next programme phase. Sensitivity analysis was performed to test the stability of the priority ranking. The paper concludes with a discussion on the group decision-making process and an outlook onto the next steps towards a better focused research agenda of ZIL.     

The new product development process: part 2. Improving the process of new product development

This paper describes work on evaluating and improving the New Product Development Process (NPDP). The relevant results of a survey of current practice in NPDP within 149 companies are presented. The development and experimental application, within a commercial company, of a methodology for evaluating and improving the NPDP is also described.     

Plant location and place marketing: understanding the process from the business customer's perspective

In the past decade, there has been an increased interest in place marketing, especially as countries and locations have been spending more money to encourage firms to locate their offices and plant locations in the place marketer's area. In this paper, we examine the place marketing from the perspective of the marketer and that of the business customer, specifically in the area of communication and information distribution (in the era of the Internet). In literature, place marketing strategies vary from the very simple to the very sophisticated. Through examination of present marketing and communication practices of place marketers, we find that these strategies are unplanned or “seat of the pants.” We also find that the primary reason for the lack of deliberate and targeted strategies is a lack of understanding of customer decision-making processes. We suggest that only by understanding differences in business customer segments of the market can place marketers become more efficient and effective in winning plant placements. Using data from business customer decision-making processes, we attempt to close the knowledge gap.     

Inter-firm Collaboration and Learning: The Case of the Japanese Automobile Industry

This paper investigates the effect of intra-firm Research and Development expenditure and inter-firm collaboration on firm performance. It is proposed that R&D expenditures enable a company to improve knowledge and assimilate the exchange of information within non-routine collaboration activities. The hypotheses are tested by an empirical study on inter-firm technical collaboration in Japanese Automobile firms during the years 1975–1995, using the method of first-order auto-regression on a panel data set. The findings indicate that R&D expenditure increases performance, but do not allow clear conclusions on the effects of collaborations.     

An option approach to the new product development process: a case study at Philips Electronics

The paper considers the product development process as a series of (real) options with reducing uncertainty over time. Criteria are developed to decide on speeding up or delaying the development process. The paper demonstrates how, in the R&D phase, any particular project may be assigned within a 2 × 2 matrix of uncertainty versus R&D option value. A similar matrix can be established for the product launch phase. The matrices support portfolio management throughout the different phases of development and enable management to decide on an appropriate point at which to abandon individual projects. The approach originates from applying real options insights into the product development process at Philips Electronics. The paper is illustrated with some actual R&D projects.     

Recognising Uniqueness in the Technology Key Learning Area: The Search for Meaning

The purpose of this study was to investigate areas of significance which were related to the understanding of technology and technology education, identified by teachers introducing the key learning area, technology, into their primary school classrooms for the first time. Working from Australia's national document on technology education, A Statement on Technology for Australian Schools (Curriculum Corporation, 1994), two teachers wrestled with how to fit this new curriculum area into their current classroom programs, their understandings of technology as a phenomenon and with their beliefs about teaching and learning in general. The study showed that the teachers made sense of technology education as it related to, from their perspectives, ideas about and aspects of primary school classrooms with which they felt comfortable. Implications for professional development include the need to acknowledge and value the prior experiences and understandings of primary teachers. The challenge for teachers in implementing technology education is gaining a conceptualisation of the learning area, which in some respects, is very like other more familiar learning areas in the primary curriculum, but in many other respects, unique. This revised version was published online in July 2006 with corrections to the Cover Date.     

Recognising Uniqueness in the Technology Key Learning Area: The Search for Meaning

The purpose of this study was to investigate areas of significance which were related to the understanding of technology and technology education, identified by teachers introducing the key learning area, technology, into their primary school classrooms for the first time. Working from Australia's national document on technology education, A Statement on Technology for Australian Schools (Curriculum Corporation, 1994), two teachers wrestled with how to fit this new curriculum area into their current classroom programs, their understandings of technology as a phenomenon and with their beliefs about teaching and learning in general. The study showed that the teachers made sense of technology education as it related to, from their perspectives, ideas about and aspects of primary school classrooms with which they felt comfortable. Implications for professional development include the need to acknowledge and value the prior experiences and understandings of primary teachers. The challenge for teachers in implementing technology education is gaining a conceptualisation of the learning area, which in some respects, is very like other more familiar learning areas in the primary curriculum, but in many other respects, unique.     

The process of change in relationships between public research and industry: two case studies from France

This paper deals with the process through which relationships between public research laboratories and firms develop over time. Two case studies in France illustrate the lengthy and interactive process needed by laboratories and firms in learning to work together. Laboratories and firms need also to think about new R&D strategies and especially a new balance in their activities between research and development.     

Will the Biosafety Protocol hinder or protect the developing world: Learning from China’s experience

Uncertainties about the effect of Biosafety Protocol (BSP) on global agricultural trade have caused concern among those with a stake in agrifood imports and exports. The primary goal of this paper is to analyze the potential economic impacts of the BSP on both importing countries with a specific emphasis on China and exporting countries of soybean and maize. The results show that in absolute terms the BSP will require large investments internationally and will induce compliance costs. The BSP will increase the international price and domestic production in importing countries, and lower international trade and domestic production in the exporting countries. In absolute terms the impacts are large, amounting for each commodity into the tens of millions of dollars and varying largely among different scenarios. But in the percentage the impacts are small. Much smaller impacts are found in China because China has already invested in a system that provides almost all of the services that could be required by the BSP. Other developing nations may need more help; and that it will be more costly.     

Beating the odds in the innovation arena: The role of market and technology signals classification and noise

Innovation is a risky business. Notwithstanding the attention in research on the determinants of innovation success, the estimates of the extremely high failure rates (ranging from 40% to 90%) have not come down. As a result, new approaches have to be found to address the issues that prevent organizations from reaching innovation success over a longer period of time. In this study, Signal Detection Theory (SDT) is introduced to show that it may be less important to improve innovation practices in companies, than it is to change the nature of the projects that enter the corporate innovation funnel. In our empirical study of 44 innovation projects in the pharmaceutical and electronics industry, we show that pursuing more noisy signals (uncertain technological and market opportunities) is currently beneficial for innovation success. In general, companies allocate too few resources to noisy innovation opportunities. Interestingly, we find a positive, and not an inverted U-shaped, relationship between noise/signal ratios and innovation success. This indicates that there are almost no companies that take too much risk in the current competitive environment and that many can gain from increasing their noise tolerance. The implications from this study are quite counter-intuitive in a sense that ‘risk’ is not the cause of the innovation problems, but may be a solution.     

The effects of standardization process on competition: An event study of the standardization process in the US cable modem market

This paper assesses the effect of standardization on competition in the US cable modem market. The standardization process in this market has involved two competing standardization groups, a commercial consortium (Multimedia Cable Network System Partners Ltd) and an official organization (the Institute of Electrical and Electronics Engineers working group IEEE 802.14). In such circumstances, standardization related activities might affect competition both within a standardization group and between standards. The paper distinguishes between these effects based on firms’ membership in standardization groups, and uses event study methodology to assess the effects of standardization activities on competition as perceived by investors. The results imply that not all consortium-led standardization activities were perceived to increase inter-firm competition.     

Catching up through the development of technology standard: The case of TD-SCDMA in China

This paper explored the key factors affecting catching up through technology standard development by studying the evolution of TD-SCDMA, one of the three international standards of 3G mobile communications, in China. It was found that this was a complex co-evolution process between firm strategy and government policy aimed mainly at solving the challenges of late-comer disadvantages. The paper also examined the unique features of this co-evolution process, including the importance of the informal social network of non-customer stakeholders, and discussed the theoretical and practical implications of the key findings.