Job dissatisfaction among retail employees: a study of three leading UK retailers

Despite the general awareness that working in retailing is unattractive to many workers, relatively little is known about which aspects of retailing are actually disliked, or how that varies across groups within the workforce, employers, or types of store. Initial analyses from an extensive survey of UK retail employees show that statistically significant variations exist in terms of dislike of retail employment and particular aspects of that employment. Exploratory factor analysis shows that while a general dimension of discontent is identifiable, there are also specific concerns, such as among more senior staff who are particularly concerned about long hours, and younger employees frustrated at a perceived lack of career progression. However, there is also a dimension of relative contentment with work circumstances among large numbers of female part-time workers and older staff.     

Charitable donations by the self-employed

This article analyzes an important aspect of the social behavior of the self-employed in America. We ask whether the self-employed express their social responsibility to society by giving more to charity than the general population, and if so which charitable causes they give to. We use social identity theory to generate hypotheses about the determinants and objectives of charitable giving among members of this socially and economically important group. Testing these hypotheses with nationally representative, longitudinal US data, we find that the American self-employed are indeed more likely to exhibit social responsibility toward their community by giving to charities than the general population. While the self-employed support broadly similar charities to the general population, they give substantially more to organizations which: address issues in the local community; provide health care; and serve the needy. We trace out implications of our findings for scholars, practitioners, and policy-makers.     

Personal strain and ethical standards of the self-employed

Using strain theory to examine the relationship between sources of personal strain and ethical standards, we study how variations in the self-employed's household income, educational level, associational membership, and trust in institutions link to the extent to which they maintain high ethical standards. We test our hypotheses using data from 3716 self-employed persons across 39 countries. The self-employed's ethical standards relate positively to their household income and trust in institutions but negatively to their educational level and associational membership. A supplementary exploratory analysis provides further insights into how broader cultural and institutional contexts in which the self-employed are embedded might influence the relationship between sources of personal strain and ethical standards.     

Ethnic enclaves and the earnings of self-employed Latinos

In the investigation reported here, I have tested the ethnic enclave hypothesis, focusing on self-employed Cuban and Mexican immigrants. Specifically, I have compared the economic returns for self-employed Cuban immigrants in Florida with those of Mexican immigrants in California and Texas. The analysis shows that self-employed Mexican immigrants who remain within Mexican enclaves earn substantially lower earnings than those in non-enclave environments. In contrast, the earnings of Cuban immigrants self-employed within Cuban enclaves are comparable to those earned by Cubans employed within the general labor market. Overall, my findings are contrary to the ethnic enclave hypothesis, which suggests that there are economic advantages associated with owning firms in ethnic enclaves.     

Health insurance and job creation by the self-employed

Health insurance is regulated at the state level by the use of state-mandated health benefits. These are regulations issued by the state that mandate minimum levels of certain benefits as part of policies offered, e.g., drug abuse and alcohol treatment services, treatment for mental illnesses, etc. In this paper, we evaluate the impact of state health insurance mandates on job creation by small firms using data from the Survey of Income and Program Participation (SIPP) dataset for the period 1993–1995. Results from an ordered probit regression indicate that, the larger the number of mandates in a state, the lower the probability that a self-employed person will be a significant employment generator. These results hold when we consider both the sum of mandates as well as a cost-weighted measure of the most expensive mandates.     

Intergenerational ethnic enclave influences on the likelihood of being self-employed

How does the experience of living in an ethnic enclave during formative years influence the propensity to be self-employed? This study examines the intergenerational influence of exposure to self-employed, co-ethnic neighbors on the likelihood that racial or ethnic minorities will become self-employed. The paper develops a model of factors that influence self-employment likelihood, including intergenerational co-ethnic predictors, and tests them through an analysis of respondents to the 2000 U.S. Census long-form survey (i.e., IPUMS). Results show that higher levels of exposure to entrepreneurial co-ethnics in the parent's generation have a strong impact on self-employment likelihood.     

A longitudinal analysis of the young self-employed in Australia and the United States

This paper examines the pattern of self-employment in Australia and the United States. We particularly focus on the movement of young people in and out of self-employment using comparable longitudinal data from the two countries. We find that the forces that influence whether a person becomes self-employed are broadly similar: in both countries skilled manual workers, males and older workers were particularly likely to move to self-employment. We also find that previous firm size, previous union status and previous earnings are important determinants of transitions to self-employment. The main difference we observe is that additional years of schooling had a positive impact on the probability of being self-employed in the US but were not a significant influence in Australia. However, the factors influencing the probability of leaving self-employment are different across the two countries.     

Evaluation of the Spanish flat rate for young self-employed workers

The dramatic growth of unemployment figures in Spain during the economic downturn has increased policies fostering entrepreneurship, particularly among the youth. The aim of this paper is to evaluate the impact of a Spanish programme fostering self-employment among unemployed youth workers. We use an administrative dataset (the Continuous Working Lives Sample) to study the survival of subsidized start-ups compared to those not subsidized. Using a differences-in-differences approach, our results suggest that the programme has no effect in terms of survival rates.     

Personality characteristics and the decisions to become and stay self-employed

Based on a large, representative German household panel, we investigate to what extent the personality of individuals influences the entry decision into and the exit decision from self-employment. We reveal that some traits, such as openness to experience, extraversion, and risk tolerance affect entry, but different ones, such as agreeableness or different parameter values of risk tolerance, affect exit from self-employment. Only locus of control has a similar influence on the entry and exit decisions. The explanatory power of all observed traits among all observable variables amounts to 30 %, with risk tolerance, locus of control, and openness having the highest explanatory power.     

Why the self-employed are happier: Evidence from 25 European countries

Using survey data from 25 European countries, we can show that in most of the countries the self-employed are more satisfied with their jobs than employees. This paper aims to discuss the reasons why this is the case. The results show that part of the differences in job satisfaction between employees and self-employed individuals are due to creativity and autonomy in self-employment. This suggests that our results are in line with procedural utility theory ( and ). In other words, especially self-employed individuals seem to derive utility from the way outcomes are achieved.     

高新技术企业员工工作压力与工作满意度关系研究

工作压力和员工满意感是衡量人们工作状态的两个重要指标,它们与组织绩效有着密切的联系,越来越受到人们的关注。对高新技术企业员工工作压力和工作满意度的关系进行研究对于企业从人力资源管理角度帮助员工有效应对和减轻压力,关注员工的健康发展,降低员工流动率从而促进企业的发展至关重要。     

Consumer dissatisfaction as a measure of market performance

This paper summarizes two earlier papers on (a) a taxonomy of consumer satisfaction/dissatisfaction measures and (b) results of a U.S. study of consumer problems across a broad range of product and service categories. The paper then assesses the extent to which unsolicited complaints data voiced to business are representative of all types of complaints an all consumers. The paper concludes that they are representative of neither but in the case of consumers, in contrast to previous studies no consistent relationships between socio-economic characteristics and complaint behavior appear when product category and problem type are included in the analysis.

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Zusammenfassung Der vorliegende Beitrag orientiert zunächst über zwei frühere Arbeiten über (a) eine Taxonomie der Indikatoren für Verbraucherzufriedenheit/-unzufriedenheit und (b) die Ergebnisse einer amerikanischen Studie von Verbraucherproblemen bei einer großen Zahl von Produkten und Dienstleistungen. Anschließend untersucht der Beitrag, in welchem Ausmaß solche spontanen Verbraucherklagen, die der anbietenden Wirtschaft bekannt werden, die gesamte Spannbreite aller Verbraucherklagen widerspiegeln und repräsentativ sind für alle Konsumenten. Der Beitrag kommt zu dem Ergebnis, daß beides nicht der Fall ist. Im Fall der Verbraucher zeigten sich jedoch — anders als in bisherigen Studien — keine durchgängigen Zusammenhänge zwischen sozioökonomischen Merkmalen und dem Beschwerdeverhalten, wenn die Produktgruppe und die Art des Problems bei der Analyse berücksichtigt wurden.

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Alan R. Andreasen is Professor of Business Administration at the University of Illinois, College of Commerce and Business Administration, 350 Commerce Building, Urbana, Ill. 61801, USA. The paper was first presented at Fourth International Research Seminar in Marketing, Senanque Abbey, Gordes, France, May 31 – June 3, 1977. The author would like to acknowledge the contributions of Professor Arthur Best of Western New England College who was the initiator and field director of this study and co-author of earlier papers on the study's results.     

Service set similarities in patterns of consumer satisfaction/dissatisfaction

Consumer problems with products and services may occur in identifiable patterns. By studying the patterns of consumer dissatisfaction across 22 services, a service set approach to satisfaction/dissatisfaction is developed. Through the use of principal components analysis, target analysis, and multiple regression analysis, two hypotheses are tested about service sets for a randomly selected sample of 922 Canadians, both French and English speaking. The results of this analysis suggest that consumer problems with services across time seem to be partially explained by individual differences - such as age, income. and education — and partially explained by characteristics of the services themselves. Together, these influences may provide a better theoretical explanation for consumer satisfaction/dissatisfaction than do the more commonly used individual difference variables when taken alone.     

Parental role models and the decision to become self-employed: The moderating effect of personality

This paper uses social learning theory to examine the influence of parental role models in entrepreneurial families. We distinguish between paternal and maternal role models and investigate how their influence on offsprings’ decision to become self-employed is moderated by personality, specifically the offsprings’ openness. We use data on 461 alumni from eight German universities. Our results show not only that the presence of a parental role model increases the likelihood that individuals become self-employed, but that the influence of role models also depends on the individual’s openness. We discuss the implications of our findings for research on entrepreneurial families, role models, and the psychology of the entrepreneur.     

Consumer expectations and the communications gap: Causes of consumer dissatisfaction

Despite steady improvement in product quality and values, consumer complaints and demands for protective legislation are more common than before. The rising expectations of consumers are a main cause of consumer irritation, and exaggerated promotional information contributes to these rising expectations. The remedy for consumer dissatisfaction is to narrow the gap between consumer expectancy and perceived product performance, primarily by reducing exaggerated expectancy. More careful and thorough monitoring of consumer satisfaction levels can help reduce consumer dissatisfaction. Three guidelines are suggested for dealing with discrepancies between consumer expectancy and product performance.     

Determinants of job satisfaction: a European comparison of self-employed and paid employees

The job satisfaction of self-employed and paid-employed workers is analyzed using the European Community Household Panel for the EU-15 covering the years 1994–2001. We distinguish between two types of job satisfaction: job satisfaction in terms of type of work and job satisfaction in terms of job security. Findings from our generalized ordered logit regressions indicate that self-employed individuals as compared to paid employees are more likely to be satisfied with their present jobs in terms of type of work and less likely to be satisfied in terms of job security. The findings also provide many insights into the determinants of the two types of job satisfaction for both self-employed and paid-employed workers.     

Sustainable growth for the self-employed in the retail industry based on customer equity,customer satisfaction,and loyalty

In Korea, traditional retail districts face a serious situation whereby businesses in downtown areas face collapsing as local population declines: resulting in a decrease in self-employed sales and a declining local economy. Traditional retailers use ambiguous accounting and are reluctant to use credit cards, and thus, the overall reliability of their customer data is low. This paper solves this problem by applying the concept of customer equity (CE). We conducted an empirical analysis through questionnaires to identify differences in CE between traditional and new retail formats. The questionnaire consisted of questions related to CE (value equity, brand equity, relation equity), satisfaction, loyalty, and demographic characteristics. CE and satisfaction were measured on a 5-point Likert scale. A total of 400 surveys were completed, resulting in 391 usable returns for analysis in this study. In the regression analysis between CE and customer satisfaction, both old and new retail firms showed statistically significant effects. In the traditional retail industry, value equity and brand equity were statistically significant, while relation equity were not.