Differentiating hospitality operations via experiences: why selling services is not enough

By infusing your hospitality operation with a theme—explicitly stated or creatively subtle— you can improve your guests' experience and (not incidentally) your profits.     

Jobs '90. Attitude aptitude

Is your job all it's cracked up to be? Take R&I's job$ quiz and compare your opinions about career and industry issues with those of your executive colleagues.     

Breaking the rules for better service

It's possible your company's customer-service policies are inhibiting the potential of your managers and costing you business.     

Joint sales promotion: An emerging marketing tool

Promoting your product jointly with another company's product may help your firm realize certain marketing goals.     

计算机一体化教学设计的几点思考

我院计算机系网络应用专业自上个学期开展一体化教学试点以来，本学期将全面开展一体化教学。本人在这个本学期担任课网络技术高111班《1inux操作系统》及《网络岗位技能训练》课程的授课任务，并已经完成这几门课程的教学，现在通过本学期的教学，我把自己对于一体化课程在计算机教学中应用以及教学设计的几点思考表述出来，并提出自己的一些建议，仅供大家参考。     

Preparing for promotion pays off

You shouldn't assume that your organization will make any great effort to help you get promoted. It is your responsibility to discover and to meet the expectations of those who make the decisions about promotion.     

Managing innovation: Military strategy in business

“How in God's name do you think you lead …? By the strength of your arm only? No. But by your brain … And by magic.” From Tai-Pan by James Clavell     

The garage team—entrepreneurship lessons from DHL international

When you start a venture, you start with yourself: your own personal operating system, or POS. Then, you identify and define your compelling product or service, something you should already know a lot about. You also need to use your sales skills to convince key stakeholders to support you, and to design your venture by putting together a pattern that works. The next step is to put together a team to help you implement the pattern you have designed, the men and women who will make up your garage team. The garage team is made up of the core people in a start‐up, people who help graduate the entrepreneur to the role of leader, because a leader with no followers is a leader of none. This article explores the essential attributes of such a team and how they contribute to the success of entrepreneurial ventures. © 2009 Wiley Periodicals, Inc.     

询盘

你能报给我这些商品的价格吗？ 若质量好且价格适合我方市场的话，我们愿考虑与你方签署一项长期合同。 若我方向你们长期订货，请告知能给予多少折扣，不甚感激。     

Patterns of argument in business ethics

De George's account of philosophical and theological approaches to business ethics presupposes a particular view of the logic of argumentation. This paper presents an alternative model for describing arguments that has been suggested by Stephen Toulmin. It uses this model to qualify De George's claim that philosophers are justified in their indifference to the work of theologians in business ethics.Consider what you think justice requires, and decide accordingly. But never give your reasons; for your judgment will probably be right, but your reasons will certainly be wrong.Lord MansfieldDavid P. Schmidt is Assistant Director of Trinity Center for Ethics and Corporate Policy at Trinity Church. He is a former Director of Corporate Relations for DePaul University. He is presently completing a doctoral dissertation on Theological Arguments and Public Policy Issues at the University of Chicago Divinity School.     

Redshift: A radical change in the fabric of computing

Some companies are boosting their computing power to massive scales. Should your company? That depends on whether your company's needs are blueshifting or redshifting. Greg Papadopoulos, Jonathan Schwartz and Jason Woods explain why these new business terms could define your company's future.     

What sells? 1991 Menu Census

The boneless chicken fillet, seasoned fries and broccoli pictured on our cover are an operator's dream: According to the operators surveyed for R&I's Menu Census, these items not only sell well enough to be on the menu--they're top good sellers. In this issue's Menu Census exclusive, "What Sells," we examine the major menu categories and identify, for both commercial and institutional operations, which menu items qualify for good-seller status. Compare your menu to our list of what sells--how do your offerings stack up? Bonus: Sidebars show most-menued items and top-scoring rookie entries.     

Productivity in the '90s. Up and running

When it come to building new facilities, time is money. Delays cost dollars, blunt your competitive edge, and leave you with a building that's obsolete before it opens. Here's how to use functional programming, process-oriented teams and good planning to keep your project on track and your company on budget.     

6 Steps to Help You Save Money

You have a nice salary, but you still feel short of money. At the end of each month, you often ask yourself, "Where has all my money gone"? To help you better manage your salary, here comes some money saving tips. Following them your daily expense will be cut off easily, but still keep the quality of your life.     

智能住宅

起床其实并不困难.随着闹钟的响声,音响也随之开启,播放起你最喜爱的歌曲;清晨的阳光透过自动拉开的窗帘映入你的眼帘;厨房正准备着热饮和早饭;电视里播放着新闻;浴室也准备就绪,只为开启你美好的新一天.     

The counter-conventional mindsets of entrepreneurs

These days, it seems, nearly everyone aspires to be an entrepreneur. But many entrepreneurs think and act differently than the way in which most other businesspeople do and the way much of today’s business education encourages them to think and act. My in-depth examination of dozens of entrepreneurs I’ve come to know well over the past 2 decades tells me that their unconventional—or, dare I say, counter-conventional—mindsets and behaviors are marked by six common patterns: (1) ‘Yes, we can;’ (2) beg, borrow, or steal; (3) think narrow, not broad; (4) problem-first, not product-first logic; (5) ‘No’ is something waiting to be turned into ‘Yes’; and (6) ask for the cash and ride the float. Thankfully, we now know that entrepreneurs are made, not born. These six patterns of entrepreneurial thought and action are eminently learnable. If you want to someday be an entrepreneur, or if you want the people in your company to become more entrepreneurial, then developing—or encouraging and incentivizing your people to develop—such a mindset might constitute a suitable first step toward preparing you to follow a more entrepreneurial path or to foster a more entrepreneurial culture in your company.     

SAS Launches Biometric Identification at Airports All Over Sweden

Scandinavian Airlines is to launch a new biometric identification system throughout Sweden. When traveling, your fingerprint will be matched to your check-in baggage. This makes the check-in process easier and improves security. The new technology     

The only way is up

Just because the world is in a business downturn, it doesn't mean that you and your business can't be up about your future prospects. Don Sull has specialized on the upside of turbulence.