领导文化与企业文化

对一个企业而言,最重要的到底是什么?有人说是人才、有人说是管理,也有人说是资金、质量、服务,品牌等,诸如干什么就说什么最重要,还有的说在企业里党的作用如何重要。其实,不论是资     

声誉管理：企业竞争新武器

声誉体现的是一个企业受公众信任和认可的程度,其核心在于信任,那么,声誉管理,顾名思义,是对企业声誉的创建和维护,旨在建立、维持与社会公众的信任关系的一种方法。     

竞争与创新:论美国企业声誉的文化建构

作为一种重要的无形资产,良好的声誉是企业夺取市场竞争优势的窾要和关键。美国企业普遍重视声誉建设,从2017年全球企业声誉排行榜来看,美国以入围46家企业的绝对优势无出其右。通过研究发现,美国企业表现强势与其先进的企业文化管理机制不无关系。美国社会倡导独立、自由的精神,肯定人的价值及其作为社会主体的重要性,这种精神贯穿于企业经营活动中,具体表现在"鼓励"与"激励"并举的管理方式上。     

企业声誉与企业危机管理的关系

在新经济条件下,企业面临的整个环境正在发生变化,企业竞争在经历了价格竞争,质量竞争、服务竞争之后,又增添了更为广泛的形式--声誉竞争.本文在国内外专家学者研究的基础上,对企业声誉做出了一个全新的界定.并在此概念界定的基础上,从企业危机管理(公众)的层面分析了企业声誉的重要性和二者之间的关系,以引发我国企.业对企业声誉的战略性思考和规划.     

企业领导文化就是企业的文化

随着社会主义市场经济的的飞速发展和各大企业竞争力的不断加强,企业的文化在企业发展中的地位显得更加重要了。企业的领导作为企业的倡导者和执行者,必须使得企业在经营管理和运营的过程中形成自身的观念形态、文化方向和价值体系,积极推进自己别具特色的先进企业文化。一个企业核心人物的领导才能和领导艺术充分体现了企业文化的内涵和发展方向,企业文化是企业发展的灵魂,而企业的领导能力又是企业文化的关键。所以,要创造出适合自己企业的先进企业文化,企业领导的文化价值取向显得尤为重要。     

论企业声誉管理

近年来,随着康师傅\"水源门\"、三鹿奶粉\"结石门\"、东航\"返航门\"等一系列危机事件的发生,企业的声誉管理再一次吸引了人们关注的眼球。经过这一系列的事件之后,人们不禁会问:企业的道德与社会责任在哪里?企业到底还有没有声誉?作为企业的一项重要无形资产,企业声誉建设的路在何方?针对这些问题,就企业声誉的内涵、作用、建立与维护方面进行一些研究,以为企业的声誉管理提供一些参考。     

论企业声誉管理

近年来,随着康师傅“水源门”、三鹿奶粉“结石门”、东航“返航门”等一系列危机事件的发生,企业的声誉管理再一次吸引了人们关注的眼球。经过这一系列的事件之后,人们不禁会问：企业的道德与社会责任在哪里？企业到底还有没有声誉？作为企业的一项重要无形资产,企业声誉建设的路在何方？针对这些问题,就企业声誉的内涵、作用、建立与维护方面进行一些研究,以为企业的声誉管理提供一些参考。     

成也声誉 败也声誉——分析Global @dvisor在企业声誉危机管理中的运用

7月17日,全球领先的市场研究集团益普索（Ipsos）在京首次发布了其对于企业声誉的研究方法,及在全球20个国家开展的企业声誉风险监测Global @dvisor的研究方法及主要研究结果。[第一段]     

企业经理人声誉与企业价值

声誉作为企业重要的无形资产,是企业竞争优势的主要来源,虽然声誉能够为企业带来的收益在财务报表上是无法体现的,但不可否认的是,声誉确实是企业价值创造最重要的来源之一。经理人作为企业经营决策的主体,负责制定企业战略并控制企业整体发展方向,掌控企业的日常运营,其行为对企业业绩和公司价值具有至关重要的作用,在某种程度上,经理人就是企业的标志。本文探讨经理人声誉与企业价值是一种什么样的关系,以及经理人声誉又是通过何种路径对企业价值发生作用,本文的意图是帮助企业了解经理人声誉的作用机理,理解其重要性,提前构建合理预防机制应对类似事件,尽量减少不利影响,避免企业产生价值下降的风险。     

Business and Social Reputation: Exploring the Concept and Main Dimensions of Corporate Reputation

Different theoretical approaches highlight the growing relevance of corporate reputation as strategic factor. Among these approaches the arguments of the Resource-Based View are special worthwhile (Grant, 1991, California Management Review 33(3), 114–135; Barney, 1999, Sloan Management Review Spring, 137–145). Nevertheless, this topic poses several methodological problems (Barney et al., 2001), as the unavailability to identify and measure this organizational factor, that is “socially complex” and intangible in its nature. In this work, using the findings of our empirical research on Spanish biotechnology firms, we carry out an identification and measurement of corporate reputation, highlighting its two key components: “business reputation” and “social reputation”. Dr. Gregorio Martín de Castro is Assistant Professor at the Business Administration Department in Universidad Complutense de Madrid (Spain). He has several years of research experience at CIC Spanish Knowledge Society Research Centre, he holds an Expert Diploma in Intellectual Capital and Knowledge Management from INSEAD (France), and he was a Post-Doctoral Research Fellow at Harvard University during 2004–2005. He is author and co-author of several papers concerning Resource-Based View, Intellectual Capital and Knowledge Management. Dr. José Emilio Navas López is Professor and Head of the Business Administration Department in Universidad Complutense de Madrid (Spain). He is author and co-author of several books and papers concerning Technology Management, Strategy and Knowledge Management. He has held the first Knowledge Management Chair in Spain at I.U. Euroforum Escorial. Dr. Pedro López Sáez is Assistant Professor at the Business Administration Department in Universidad Complutense de Madrid (Spain) and he was a Research Fellow at Harvard University during 2004–2005. He has several years of research experience at CIC Spanish Knowledge Society Research Centre and he is author and co-author of several papers concerning Resource-Based View, Intellectual Capital and Knowledge Management.     

社会责任履行与企业信誉资本生成——基于问卷调查的实证分析

信誉是企业利益相关者对企业的一种综合评价,社会责任影响利益相关者行为,因此对企业信誉可能产生积极的影响.通过问卷调查的实证分析,发现顾客责任、环境责任和慈善责任对企业信誉有显著的正向影响,而政府责任和员工责任对企业信誉影响不明显.     

Corporate Reputation and Philanthropy: An Empirical Analysis

This paper analyzes the determinants of corporate reputation within a sample of large UK companies drawn from a diverse range of industries. We pay particular attention to the role that philanthropic expenditures and policies may play in shaping the perceptions of companies among their stakeholders. Our findings highlight that companies which make higher levels of philanthropic expenditures have better reputations and that this effect varies significantly across industries. Given that reputational indices tend to reflect the financial performance of organizations above other factors (Fryxell, G. E. and J. Wang: 1994, Journal of Management 20, 1–14) and that elements of the literature emphasise that discretionary aspects of social responsibility, including corporate donations, may not be in the financial interests of organizations (e.g. Friedman, M.: 1970, “The Social Responsibility of Business is to Increase its Profits”, New York Times Magazine, September 13), this is a significant finding. It suggests that philanthropic expenditures may play a significant role in stakeholder management and may, in particular, lead to stakeholders holding more positive impressions of philanthropic corporations.     

The Creation of Value Through Corporate Reputation

The relationship between social and financial performance (CSP – FP) has been a main objective in the literature on business management, as it would provide an economic justification for the social investment insofar as it contributes to the creation of value. This relationship has been empirically tested by several authors though without using a theoretical model that sustains this relationship. The aim of this article is to propose a theoretical model of the process of the creation of value from the reputation generated by companies, integrating the factors that have been shown to be more relevant in this process from previous research, in such a way that hypotheses are put forward regarding the existence of this relationship and the factors that determine it. Finally, an empirical test is performed using the 100 most prestigious companies operating in Spain during 2004.     

企业文化与企业诚信

企业文化的核心是价值观,实现价值观的内核是诚信,二者具有一致性.诚信是企业文化建设的起点,也是企业成功的基础.现代企业要为实现诚信提供制度保障,更要在企业文化中赋予诚信以核心地位,并将企业诚信贯穿到企业方方面面.在企业文化中落实诚信、构建诚信体系,首先要在企业内部培养诚信的企业文化,树立诚信的文化氛围;其次,要在企业外部建立产品诚信、服务诚信、销售诚信、竞争诚信等客户诚信;再次,要在企业之间以诚信结盟,实现资本与资源的有效调配和高效利用.诚信建设不会一蹴而就,要始终贯穿于企业的每一个环节和一切活动之中,持之以恒,并不断加强诚信管理.     

公仆型领导:概念的界定与量表的修订

采用一组管理者-员工配对样本数据和一组管理者样本数据对西方的公仆型领导的结构与含义进行了深入分析并对量表的效度进行了验证.探索性因素分析(N=285)表明,公仆型领导由利他主义、情绪抚慰、智慧、说服引导和社会责任感五个维度构成.验证性因素分析(N=304)表明,五维度的结构模型对数据拟合最佳.为了更好地考察公仆型领导量表的结构效度和实证效度,采用"管理者-员工"配对样本(N=209)数据进行分析,结果表明,公仆型领导量表具有较高的结构效度和实证效度.     

大股东侵占、公司声誉与公司绩效——基于中国上市公司的经验证据

外部大股东一方面具有减少管理者机会主义行为的积极效果,另一方面又会利用控制权侵占小股东和其他利益相关者的利益影响公司绩效;约束大股东行为、保护中小投资者利益成为公司治理的核心问题。在诸多约束大股东侵占的机制中,公司声誉机制被认为是约束大股东利益侵占的有效机制。本文采用2004年1261家上市公司为研究对象,对大股东侵占度和公司声誉制约机制对上市公司绩效的影响进行了实证分析,结果表明,大股东侵占度对公司绩效的影响不显著,公司声誉对公司绩效产生了显著的正面效应。此外,我们还发现法律环境对公司绩效产生积极影响。     

浅析绿色企业文化

绿色管理成为企业管理发展的一种新趋势,绿色企业文化既是绿色管理的重要内容,也是企业实施绿色管理的前提,绿色企业文化也成为管理研究的一个新领域,营造绿色企业文化成为我国企业面对挑战的必修课。由此从绿色企业文化的内涵入手,当前建设绿色企业文化建设很有必要,要从精神层、制度层和物质层三个层面制定建设绿色企业文化的对策。     

信誉战略——企业在市场信誉机制不健全环境下的战略选择

基于信誉是企业竞争优势之源的观点,可以得出企业信誉战略是企业战略理论的演化的趋势。在市场信誉机制不健全环境下企业信誉成为稀缺资源。企业构筑信誉战略要有良好的内外环境作为支撑,依着企业信誉战略内涵和性质,构建起企业信誉战略体系框架。处理好企业所要处理的问题。     

Reciprocal Effects of the Corporate Reputation and Store Equity of Retailers

Retailers aim to strengthen their ability to influence consumer behavior by building corporate reputation and store equity: for instance, by making promotional investments. However, little is known about the directionality of consumers’ corporate and store associations, that is, how reciprocal relationships between consumers’ perceptions of corporate reputation and store equity affect store loyalty. To illuminate this issue, we draw upon a study with a cross-sectional design and two studies with longitudinal designs. We find that retail store equity interacts with corporate reputation and is a more important driver of increased loyalty than corporate reputation. We conclude that retailers should pay attention to reciprocal effects, especially in determining the relative allocation of investments across corporate and store levels.