MARKETING COMMUNICATION AND FOOD

The paper explores the role and significance of marketing communication in the consumption and sale of food products. Widely held assumptions are questioned, with the resulting implications that those involved in education, legislation or industry should take into account food communications effects, and consumer awareness of advertising and propaganda may be a valuable asset alongside knowledge of nutrition, food preparation, etc.     

Convenience stores in the digital age: A focus on the customer experience and revisit intentions

The digital age has posed challenges to the convenience store (c-store) industry regarding the types of technology investment required to compete in the digital world, and the c-store industry has experienced years of customer count declines. This research empirically examines what store stimuli are important to c-store consumers and how these factors affect the customer experience, satisfaction, and revisit intentions. The data were collected from 502 c-store consumers, and the covariance-based structural equation modeling technique was used to test the hypothesized associations. We found that hedonic customer experience mediates the association between store image, price, service quality, omnichannel, and customer satisfaction. Utilitarian customer experience mediates the association between store image, product assortment, price, and customer satisfaction. In addition, customer satisfaction has a positive effect on the revisit intentions. The findings of the research contribute to the theory building of customer experience of convenience stores. This research reveals that emphasizing hedonic experiences could be the answer to reversing the declining consumer trips in the convenience store industry. Theoretical and practical implications are discussed.     

CONSUMER PREFERENCES REGARDING COOKING METHODS AND TIMES FOR BEEF LOIN STEAKS IN CENTRAL ALBERTA

A total of 383 questionnaires were distributed to determine the cooking methods and times employed in central Alberta households for the preparation of beef loin steaks and to evaluate the influence of age of adult members in households on the cooking methods and times employed. Responses from 353 of these questionnaires indicated that a wide variety of cooking methods and times were normally employed for the preparation of beef loin steaks and that cooking methods and times employed varied with the age of adult household members. However, for laboratory taste panel acceptability tests to most closely simulate consumer evaluations by the majority of central Alberta households, beef loin steaks should be either broiled or pan-fried for approximately 15 min.     

Inflation-induced adaptive behavior

Periods of rapidly rising prices are seen by many as cyclical and pervasive phenomena in modern day economic systems. When rapid price increases occur, they are likely to induce adaptive behavior on the part of consumers. This article reports on a study seeking to analyze consumer inflation-induced adaptive behavior as it relates to three food-related consumer activities–food buying, preparation, and consumption. Results indicate that consumers, in general, attempt to adjust to the changing economic environment in several ways: they exercise more care and planning in food shopping, are more price sensitive and price conscious, are willing to sacrifice convenience but not quality, and try to maintain their usual level of food consumption and food habits. Results also indicate that inflation leads to greater adaptive behavior on the part of lower income consumers.     

Convenience,Satisfaction, and Post-Purchase Behavior in India's Health Insurance Market

ABSTRACT

Understanding the antecedents and implications of “service convenience” has acquired added importance with consumers' growing desire for ease during product or service exchange. Although the effects of service convenience, as a first-order construct, on post-purchase behavior have been studied in different business contexts, not much has been done in the case of a second-order construct which has been attempted here. The present study seeks to examine the mediating role of consumers' satisfaction as well as the moderating role of organizational and consumer personal factors that have not been sufficiently explored in the marketing literature. Structural equation analysis is adopted to test the hypothesized relationships using responses from 424 consumers who have purchased health insurance from six leading insurers in India. The findings validated that the service convenience affects consumer satisfaction, which, in turn, plays both a direct and mediating role in influencing consumers' repurchase intention. However, the role of organizational and consumer personal factors as moderators between service convenience and consumers' satisfaction could only be established indirectly through post-hoc analysis, which calls for further research. The results have important implications for planning, designing, and managing the health insurance business.     

O2O生鲜电商平台消费者重购意愿影响机制

基于迁徙理论,从驱动与锁定双视角出发,从推力因素、拉力因素和锁定因素三个层面对线上线下融合(O2O)生鲜电商平台重复购买意愿影响因素与内在机理进行实证研究。通过网络调查问卷采集886份消费者样本数据,运用结构方程模型对研究假说进行检验,结果表明,影响O2O生鲜电商平台重复购买意愿具有驱动效应和锁定效应两大机制,其中顾客满意度是驱动效应中的中介变量,顾客惰性是锁定效应中的中介变量。此外,推力因素的便利性、拉力因素的感知价值、锁定因素的转换成本、主观规范与在线涉入度均对消费者重复购买意愿产生正向影响。在后疫情时代,O2O生鲜电商企业应重视以消费者为中心的关系型营销理念,强化体验营销手段,在满足消费者便利性需求与高价值感受的同时,增强消费者对O2O生鲜电商平台的交易依赖,提高消费者黏性。     

Variations in the contractual terms of cooperative advertising contracts: An empirical investigation

Cooperative advertising arrangements between manufacturers and resellers contain two principal components in their payment schedules: a participation rate and an accrual rate. We analyze 2,156 cooperative advertising plans to see how they vary across consumer and industrial products, as well as between convenience and nonconvenience consumer products. We also study how participation and accrual rates vary by the level of manufacturer concentration across product categories. We find that both participation and accrual rates are higher for consumer products than for industrial products and within consumer products are higher for convenience products than for nonconvenience products. We find mixed results for the effect of manufacturer concentration on these rates. We discuss how these results are consistent with existing perspectives on cooperative advertising.     

What Is the Right Delivery Option for You? Consumer Preferences for Delivery Attributes in Online Retailing

Nowadays, online retailers are offering a variety of delivery options consisting of varying combinations of delivery attributes. This study investigates how consumers value these delivery attributes (e.g., delivery speed, time slot, daytime/evening delivery, delivery date, and delivery fee) when selecting a delivery option for their online purchases. Mental accounting theory is used to frame the research and to suggest how mental accounts for money, time, and convenience influence consumer preferences for online delivery options. Specifically, the results of a conjoint analysis show that the most important attribute in shaping consumer preferences is the delivery fee, followed by nonprice delivery attributes. For individual attributes, significant differences are found in consumer preferences between gender and income groups. Cluster analysis reveals three consumer segments that show distinct preference structures: We identify a “price‐oriented,” a “time‐ and convenience‐oriented,” and a “value‐for‐money‐oriented” consumer segment. This study has practical implications for online retailers when implementing suitable delivery strategies and designing effective delivery options to maximize consumer satisfaction.     

Consumer attitude toward virtual stores and its correlates

Supported by the growth of information technology, the virtual stores have increased their importance in the modern marketing environment. The purpose of this research is to investigate the relationships between consumer attitude toward virtual stores and its correlates. A conceptual model with four postulated hypotheses is proposed and verified by empirical data. Our study results show that consumer risk averseness is negatively related to consumer attitude, whereas consumer convenience orientation and the impulse tendency are both positively related with consumer attitude toward virtual stores. Implications for practitioners and suggestions for further research are also provided.     

CONSUMER SATISFACTION AND LOCAL REDRESS ALTERNATIVES

Local consumer protection agencies have proliferated in the United States in the last decade. Attention is given to the need for maximizing the efficiency and effectiveness of these systems in order to better serve the consumer. The overall objective of this study is the assessment of the effectiveness of two major systems of consumer redress, the Better Business Bureau and the Small Claims Court. The study documents the nature of the formal third party consumer complaint system at the local level with empirical data from the two major consumer redress systems in a large, eastern, metropolitan area of the United States. Significant differences are found in the complaint characteristics and the redress probabilities of the two systems. Significant differences in consumer satisfaction with the two systems are discussed.     

Time, attention, authenticity and consumer benefits of the Web

This article addresses three potential consumer behavior tendencies: perceived time scarcity, competition for consumers' attention, and quest for authenticity. It also reviews prior research results on consumer benefits of the Web, which include convenience, time savings, ease of use, cost savings, and selection of items. The most prevalent consumer concerns are safety, waiting time, and loss of human interaction. This paper concludes that both time and attention are closely related to measurable attributes of interactive environments, while the ideals of authenticity may influence behavior less directly.     

Keeping Up with the Kardashians: Consumers' Intention to Engage in Cosmetic Surgery

This study examined the predictors of intention to engage in a cosmetic surgery. A convenience sampling approach utilizing a self-administered pen-and-paper and online survey was used to collect 214 responses in Australia. Favorable attitude had a significant positive effect on intention to engage in a cosmetic procedure for female respondents. On the other hand, subjective norms had a significant positive effect on intention to engage in a cosmetic procedure for male respondents. Managerially, findings will help practitioners in the cosmetic surgery industry to implement marketing strategies that target this growing consumer segment.     

Older consumers' Tv home shopping: Loneliness,parasocial interaction,and perceived convenience

This study examined factors that affect consumer satisfaction with TV shopping by investigating both convenience‐ and emotion‐related variables. Data were obtained from 295 online surveys with TV home shoppers who were 60 years and older. The structural model revealed (1) a positive effect of lack of shopping mobility on loneliness and perceived convenience of TV shopping, (2) a positive effect of loneliness on parasocial interaction, and (3) positive effects of parasocial interaction and perceived convenience on satisfaction with TV shopping. Results provide implications for TV shopping networks and producers. Parasocial interaction can be utilized to enhance the consumer experience by alleviating older consumers' loneliness, which ultimately leads to their satisfaction. Furthermore, convenience benefits of TV shopping can be emphasized to attract older consumers who have limited shopping mobility. © 2011 Wiley Periodicals, Inc.     

纺织服装业绿色供应链分析与整体绩效评价研究

纺织服装企业正面临着消费需求偏好的改变和绿色贸易壁垒等来自环境方面的挑战,依托服装核心企业构建绿色供应链管理系统,建立科学、合理的绩效评价体系,时时监控供应链中各节点企业的运行情况,是有效提升我国纺织服装业国际竞争力和可持续发展能力的战略选择。     

浅析网络团购市场的规范化管理

团购模式既填补了传统网络购物中美容、餐饮、娱乐等服务性消费较少的空白,也以其价格低廉的特点吸引了更多买家的加入。但由于缺少行业标准,缺乏规范管理,团购过程中出现了许多损害消费者利益的问题。因此建议通过建立团购市场行业标准,信用评价体系、保障金制度等方式,规范化管理网络团购市场。     

CONSUMER DIRECT FULFILLMENT PERFORMANCE IN INTERNET RETAILING: EMERGENCY TRANSSHIPMENTS AND DEMAND DISPERSION

The collaborative fulfillment of consumer orders by Internet retailers and wholesalers has proven important in the realization of sustainable levels of online profitability. Concentrating on consumer direct fulfillment (or drop shipping), an empirical simulation model evaluates avenues for improving logistical performance. The empirical simulation model centers on the online music CD retailing industry. It evaluates the effects of emergency transshipments and demand dispersion on inventory and product‐release performance, as well as on transportation costs, in consumer direct fulfillment operations. Results show that emergency transshipments improve inventory and product‐release performance in these operations. Furthermore, the inventory‐performance improvements are maximized when inventory facilities fulfill demand that is uniformly balanced across markets primarily assigned to each facility. Finally, gains in inventory and release performance obtained from emergency transshipments outweigh additional transportation costs incurred from a greater reliance on emergency transshipments for consumer direct fulfillment.     

Understanding consumers' online conversation practices in the context of convenience food

The area of convenience food has become an insightful context for studying consumption because it is full of tensions and contradictions. This context has attracted an ample amount of research on buying motivations, consumer attitudes and preferences. However, the practices of consuming convenience food have remained a rather unexplored area of research. The purpose of this study is to identify and dissect consumers' online conversation practices related to convenience food. Consequently, the study uses a practice theoretical approach to analyse consumers' online conversations about the topic. Three different categories and nine different practices within them are identified. The practices are further dissected to reveal their tension‐increasing and tension‐relieving characteristics. Finally, the article draws conclusions regarding practice theory and convenience food consumption.     

Unintended Consequences of Health Supplement Information Regulations: The Importance of Recognizing Consumer Motivations

Information regulation is intended to enhance consumer decision making. However, past studies raise concerns about the effects of such remedies. Using qualitative methods, this research provides a contextualized, in‐depth view of consumer responses to information regulation. The dietary supplement industry provides an informative case for studying the unintended consequences of reducing market restraints. Our findings provide insight into the potential maladaptive behaviors that may accompany information remedies and highlight the importance of considering consumer motivations in regulation design. Real consumer protection can only be forged with an understanding of consumer biases and the unintended impacts likely from such policy intervention.     

The impact of weather on consumer behavior and retail performance: Evidence from a convenience store chain in China

Despite extensive use of weather data to adjust replenishment and inventory strategies in the retail industry, these companies do clearly know the effect of weather on consumer behavior and retail performance. How does weather affect consumers' purchasing behavior and thus retail performance? We study empirically these questions by analyzing more than 6 million transactions made by more than 1.62 million unique consumers at 146 convenience stores in a convenience store chain in China. We choose sun, rain, temperature, and air quality index as the main weather variables. We use the average number of items per order and the average price of each item in each order as indicators of consumer behavior, and use store daily sales as an indicator of retail performance. We found that under rainy weather, people will buy more products with higher item prices in one order. When temperature rises, people will buy fewer products with a lower item price in one order. In addition, sunny weather and rainy weather have a positive impact on daily sales than cloudy weather. Air quality has a negative impact on daily sales, while temperature has a positive impact on sales. Finally, we study the impact of weather on different product categories. We find that the results depend on the product category characteristics.     

基于消费者视角的新能源汽车推广阻力分析

尽管国家和地方政府对私人购买新能源汽车给了较大的补贴力度,却未能有效推广。本文以消费者的视角对推广阻力进行了分析,主要因素有汽车的安全性、续航里程、充电及服务的便利性、维护成本、购买价格以及消费者偏好。最后对新能源汽车的推广提出了建议。