Negative emotions in tourism: a meaningful analysis

ABSTRACT

In this paper, we critically examine the use of (negative) emotions in psychology, consumer behaviour and tourism. We find that (1) negative emotions form an integral part of the tourist experience in certain tourism contexts, particularly in dark tourism and types of travel that involve transformation of the self, (2) negative emotions can have multiple positive outcomes and (3) these positive outcomes are present in hedonic and non-hedonic tourism contexts, yet they occur occasionally in hedonic and more systematically in non-hedonic tourism contexts. We conclude that negative emotions contribute to eudaimonic experiences by affecting different types of meaning in life.     

A narrative review of Asian female travellers: looking into the future through the past

Following the rise of tourism in Asia, a growing female travel market has been observed in the region. Nevertheless, limited research has considered the travel experience of Asian women. In response to the dearth of research on Asian female travellers, this study employs a narrative synthesis approach through a postcolonial feminist lens to review the extant literature on Asian female travellers, with the aim to contribute to a cultural understanding of the historical and contemporary travel practices of Asian women. Based on this review, it is evident that Asian women’s travel behaviour is influenced by cultural identities and gender stereotypes. However, existing literature has also demonstrated the agency of Asian women in resisting discriminatory gender practices in tourism, which is represented in the transformation of the identity of Asian female travellers. Accordingly, an agenda for future research is proposed and some implications for the industry are discussed. This study addresses the western-centric and androcentric criticisms in tourism field and provides an alternative reading of women’s travel behaviour from an Asian perspective. This study has contributed to the critical tourism scholarship in Asia and has built an important foundation for future research on Asian female travellers, an area that is not well investigated.     

Evaluating travel website motivational communication using a structural equation modelling approach

This study examines online information value structure and its motivational communication competence using the motivational language theory (MLT). MLT explains how communication acts directed by managers to employees generate a greater motivation for work. Five information value dimensions — functional, hedonic, innovation, aesthetic and sign — were identified through literature on the subject of MLT and applied to online information. This study confirmed the multidimensionality of online information and proposed four online information dimensions: experiential (hedonic–innovation), sign, functional and aesthetic. The findings also suggested that experiential (hedonic–innovation) and functional information values have significant effects for travel motivation, including exploration, family togetherness, novelty, escape and socialisation. Copyright © 2010 John Wiley & Sons, Ltd.     

The Singapore Gold Circle: Perceptions of local customers of travel agencies

The Singapore Tourism Board has created an ambitious service quality programme, the Singapore Gold Circle (SGC), for the local tourism industry. To date, the Board has made the programme available to the retail, travel agent and tour operator, and spa sectors. This study looks at the SGC to determine, from a travel consumer perspective and with a focus on the travel agency sector, the value and effectiveness of the programme. In addition to the value of the findings to the local tourism community, if successful, such a programme may serve as a blueprint for other national tourism organisations or regional associations seeking to raise the quality of their product. Copyright © 2002 John Wiley & Sons, Ltd.     

Supporting the needs of special assistance (including PRM) passengers: An international survey of disabled air passenger rights legislation

Passengers who require special assistance at airports and on aircraft represent one of the fastest growing demographics for aviation worldwide. At some airports, annual growth in PRM (persons with reduced mobility) traffic is six times greater than the overall rate of passenger growth yet barriers to accessible air travel remain and disabled passengers continue to exhibit a lower propensity to fly than other travellers. In an attempt to aid disabled passengers’ accessibility to air travel, countries have introduced dedicated air passenger rights and consumer protection legislation which seeks to specifically address the needs of disabled travellers. These regulations typically state minimum service standards and levels of service provision that must be provided by air transport operators to enable disabled travellers to access air travel on an equal basis to other passengers. These legal interventions, however, have been developed on a country-by-country basis and this has created a lack of international regulatory alignment. This paper reports on the findings of an international survey of disabled air passenger rights legislation in 47 countries covering 20 aviation markets (the single market in the European Union and 19 other States). It identifies the differences in regulatory frameworks, highlights their implications for consumers and ultimately concludes by recommending the formation of more harmonised global policy making to better support the needs of special assistance passengers and facilitate their greater mobility by air.     

Guidebook use by Japanese tourists: a qualitative study of Australia inbound travellers

This qualitative investigation into guidebook use reports on in‐depth interviews conducted with 26 Japanese individuals and one couple who had visited Australia during the five previous years. Focusing on the stages before, during and after travel the research framework was based on Vogt and Fesenmaier's model of information needs. It was found that functional needs were the dominant influences during the prior to travel phase, with some non‐functional needs (hedonic, aesthetic and innovation) also being influential. During the travel phase, only functional needs were evident. Some respondents were identified as being deliberate non‐users of guidebooks. The variable ‘tourist type’ was found to be helpful for distinguishing between users and non‐users and for identifying those with functional needs. The use of guidebooks by those whose needs are both functional and non‐functional may be unaffected by this variable. When the attitudes of those who actively dislike guidebooks and those who hesitate to use them are aggregated, a view emerges of guidebooks as a symbol of standardised tourism. Copyright © 2006 John Wiley & Sons, Ltd.     

The Evolution of Gay Travel Research

This paper explores literature relating to the gay travel market. It argues that the current discourse in this area has largely concentrated on the demand‐led approaches such as the motivations and demographic profiles of gay travellers and the use of gay space. However, in light of societal change as well as the increasing role of technology, there is a need to revisit the demographic, motivational and behavioural characteristics of gay travellers, particularly in the context of their use of gay space. With this in mind, this paper highlights a number of significant opportunities for future research into the gay travel market. Copyright © 2015 John Wiley & Sons, Ltd.     

A new approach to travel information sources and travel behaviour based on cognitive dissonance theory

This study examines the influences of en route information on travel behaviours, based on cognitive dissonance theory, which explains that selective exposure to new information leads to the presence of dissonance. Fifteen travel activities were identified from the related literature to measure levels of unplanned travel behaviours. Moreover, two types of information sources used during trips were tested to evaluate the degree of dissonance in accordance with new information provided to travellers while on vacation. The results indicated that during trips, those who use information technology change their intended behaviours, while those who use ‘traditional’ information sources actualize their intended behaviours. In line with cognitive dissonance theory, information technology is viewed as dissonance-increasing information, while traditional information sources used during trips are considered consonance-increasing information.     

Travel motivations of Japanese senior travellers to Thailand

This study applies the conceptual framework of push and pull motivations to investigate travel motivations of Japanese senior travellers to Thailand. Using factor analysis, three push and four pull factor dimensions are identified. The three push factors are labelled ‘novelty and knowledge‐seeking’, ‘rest and relaxation’ and ‘ego‐enhancement’, while the four pull factors are ‘cultural and historical attractions’, ‘travel arrangements and facilities’, ‘shopping and leisure activities’ and ‘safety and cleanliness’. Among them, ‘novelty and knowledge‐seeking’ and ‘cultural and historical attractions’ are regarded as the most important push and pull factors respectively. The results of multiple regression analysis indicate that psychological well‐being (i.e. positive affect) and education are the two factors influencing travel motivations of Japanese senior travellers to Thailand. Copyright © 2007 John Wiley & Sons, Ltd.     

Regional tourism industry indices and the allocation of European union and State funding: the case of Greece

An interregional comparison provides useful information for all types of decision maker. In general, consumers consider a variety of factors, e.g., the environmental characteristics of a region, as well as all relevant costs, when they make plans or travel for their vacation. A regional tourism industry index that is based on such factors receives special attention because of its all inclusive nature, i.e. one that is able to provide useful information to consumers for planning their tourism or recreational activities as well as to policy makers for planning policies to support specific activities or regions. An analysis of consumer's decision making indicates that the weights used for the regional variables considered and included in the index should not vary across regions. Given this, a regional tourism industry index is computed for the 10 regions of Greece. To obtain this index, the values of all variables considered are scaled from 0 to 100, so that the index is independent of units of measurement, and all attributes are assigned weights by the consumer. Moreover, it is investigated whether the regional allocation of the European Union and state funding for the tourism industry or the environment is directed to the regions that have a greater index value or equivalently have the potential for further development of their tourism industry. Finally, a rank criterion is introduced that is able to indicate how the allocation of European Union and state funding needs to be changed in order to increase its effectiveness relative to the objectives of the funding authorities. Copyright © 1999 John Wiley & Sons, Ltd.     

Inequality and access to social services in Latin America: space–time constraints of child health checkups and prenatal care in Montevideo

This paper explores the role of space–time constraints in determining the conditions under which people access to basic social services. To do so, the paper addresses two empirical questions: (i) how travel time impacts families’ strategies for choosing and using social services, and (ii) how service characteristics become part of the constraints families have to face when using services. Both questions refer to problems that are of “time nature” (e.g., long waiting hours or the imposition of additional tasks and travel to finally obtain access to the service). The use of a space–time approach introduces a theoretical innovation for studying access to urban public social services in the region, shedding light on the micro-processes underneath macro-aggregated indicators. This is performed by examining in a qualitative manner the way in which space–time constraints are distributed among different types of families and by looking at families’ strategies for accessing services in a city like Montevideo, the capital of Uruguay. The empirical evidence is a qualitative study with 13 households with at least one child between 0 and 3 years of age. These households were selected from a purposive sample that allowed the study of a group of cases from different socioeconomic strata living in different geographical locations. The paper results suggest that households use travel time as an input to manage total time investment (travel plus participation) when defining a strategy to reach better services. In addition, empirical evidence reflects the distorting effects that uncertainty about the time to be spent in using the services may have on the activities of households.     

Searching for a lost aura: a Naxi Dongba’s spatial practices and space remaking in touristic commoditization

This paper explores how space remaking of tourist destinations erases aura of place. Two questions are discussed: (1) where does the aura of a tourism destination originate and (2) why/how is the aura of a tourism destination erased. Ethnographic research was conducted in 2011, 2012, and 2016, in Lijiang, Yunnan Province, focusing on the life story of He Zhenwei, a Naxi Dongba, and the spatial practices of his daily life in his workplace, home, and town. It indicates that more attention is paid to representations of space than to the aura of place in the space-making of tourist destinations. I argue that this kind of space-making tends towards the disjunction of the inherent systems of symbols of physical space, resulting in the loss of the aura of place. The most innovative aspect, in which I draw on Lefebvre’s space theory and Goffman’s theatrical stage, is the juxtaposition of ritual space, life space, and staged space, which elucidates the correlation between meaning-remaking of tourist destinations and the aura of indigenous cultures. The commoditization of heritage tourism is subject to the pursuit of the ‘Other image’ of culture as well as landscaping of place which gradually leads to the annihilation of aura.     

Exploring the motivation of Chinese immigrants for homeland tourism

This study explored the travel motives of the Chinese immigrants who visit their homeland for vacation. A combination of qualitative interview and quantitative survey was undertaken to collect data. Five-hundred valid Chinese immigrants in Macao were surveyed. Three core travel motivation factors are revealed: attractiveness of the tourist resources, connection to the past, and socialising with family and friends. The travel motives reflect the emotional needs of the Chinese immigrants who visit their homeland for vacation and suggest that homeland tourism is likely to provide the Chinese immigrants with a chance to recollect their past memories and experiences with their homeland and lead them to some nostalgic feelings and thoughts about their personal life, which contribute to a memorable tourist experience. Moreover, the travel patterns of the Chinese immigrants were significantly correlated with their travel motives, suggesting that homeland tourists have their unique travel needs and behaviour and thus should be treated as a separate tourist segment. For future research, it is worthwhile to undertake a further investigation in the travel motives and behaviour of immigrants with different cultural and ethnical backgrounds in order to better understand homeland tourists.     

Towards an understanding of older adult educational tourism through the development of a three-phase integrated framework

As a direct consequence of global ageing patterns, older travellers have become a significant proportion of annual total holiday spending. In addition, this has also brought with it a shift in the types of travel experiences that older travellers are now choosing. Educational and cultural touristic experiences are now becoming popular options for many older individuals, as they provide greater opportunities for meaningful engagement as well as tapping into their renewed interest for history and nostalgia. At the same time, older travellers are placing a greater value on lifelong learning that may help to enrich their life. This paper provides a comprehensive review of the educational travel experiences of older adults through the development of an integrated framework that links the three stages of educational travel: pre-travel, participation, and post-travel. It is envisaged that this framework will contribute to the development of a conceptual model for successful ageing that acknowledges the significant impact that educational travel experiences will have on the well-being of older tourists.     

The effects of travel activities and seasons on expenditure

The primary objective of this research was to improve the understanding of the relationships among travel activities, seasons and expenditure after controlling for income. Path analysis was used to test all hypothesised causal relationships. In addition to its conceptual contributions, the findings of the study revealed how international travellers spend during travel in response to changes in activity preferences and season of travel. To maximise travellers' expenditure and to generate greater tourism revenues, destination policy‐makers and marketers need to identify what types of activities and which season contribute most to their destination. Copyright © 2005 John Wiley & Sons, Ltd.     

Consumer behaviour in tourism: Concepts,influences and opportunities

Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.     

A mobilities approach to tourism from emerging world regions

Increasing numbers of people from the emerging world regions, Asia, Latin America, Africa and the Middle East engage in tourism practices at domestic, intra-regional and long-haul international scales. In this article, we deploy an innovative application of the mobilities approach, which we argue moves beyond the Eurocentrism implicit in modernist tourism studies, in a comparative analysis of tourism in and from these regions and those in the ‘West’. Our analysis opens up the systematic study of tourism in emerging world regions in terms of the mobilities paradigm, and concludes: one, travel had a multiplicity of origins in societies in the emerging regions, but most did not possess an equivalent emic term to ‘tourism'. Two, tourism at domestic and intra-regional levels tends to be entangled with other discretionary mobilities, whereas the long-haul level is more differentiated. Three, the development of domestic discretionary travel in emerging regions can be represented by four overlapping ‘mobility constellations’. Four, there are significant historical differences between the regions in their long-haul mobility constellations, although their kinetic hierarchies are all still steep. Five, forms of movement and associated practices of discretionary travellers from the emerging regions and Western countries became increasingly similar under the impact of socio-technological, economic and cultural globalisation. Six, differences between the emerging regions, particularly Asia, and the West are most salient on the emic level of representations of international travel: the specific cultural motive forces for tourism do not centre on authenticity-seeking, but are instead bound up with prestige and markers of modernity.     

Holidays with the Hun: The Male Tourist and His Murderous Itinerary

The in-flight magazine is one of many industrialised print media to which the traveller is exposed. In-flight magazines, however ‘ideologically innocent’ they may appear, can be very powerful in representing the norms and values to which travellers should supposedly adhere. This paper builds on arguments that there is a lack of research on representation in tourism and focuses in particular on how in-flight magazine advertising produces, mediates and reproduces discourses surrounding air travel. Using Critical Discourse Analysis (CDA), advertisements from a selection of Qantas and Air New Zealand in-flight magazines from 2005 were studied. The content analysis of these texts reveals that the magazine advertisements wish to speak to a certain ‘elite’ type of traveller who is mobility-rich as well as financially wealthy, with the time to pursue a raft of travel activities and the money to buy an array of expensive luxury products. Essentially, the paper argues that magazine advertisements can be a subtle (or, perhaps, not so subtle) way of ‘socially sorting’ airline travellers into those who are socially and culturally acceptable airline travellers and those who are not. The advertisements can also be seen as a means of socially sorting the airline traveller from other types of traveller and from the non-traveller. No matter which way the sorting occurs, in-flight magazine advertising appears to be a powerful medium that overwhelmingly appeals and speaks to privileged groups in society.     

Perceived travel risks: the traveller perspective and manageability

Although a large number of studies both in and out of the tourism literature have examined perceived risk, the risk categories utilized are often too broad and are not generated from the perspective of current and potential travellers. This deficiency in the travel research is addressed in this study by asking more than 2,000 respondents to identify their concerns when travelling. All respondent concerns were content analyzed to derive ten travel‐specific risks and the relationship of the identified risks with demographic characteristics of the respondents was examined. The identification of these potential and actual traveller‐driven travel‐risks allows tourism officials to better understand how to respond to alleviate traveller concerns and encourage travel. Copyright © 2008 John Wiley & Sons, Ltd.