The rise and fall of an aristocratic tourist culture: Nice: 1763–1936

The character of winter society in Nice during the period of 1763–1936 is traced in cultural developmental terms. This society, which originally was comprised of a small homogeneous group of (mostly) sick upper class Englishmen, gradually evolved to a large international group of wealthy (mostly) healthy winter visitors. The character of this later society appears to have conformed to Cohen's model for expatriate communities in which various groups of foreign nationals band together into an international group of expatriates linked with upper status residents. The evolutionary trend from the simple to the complex is seen to be the result of (mostly outside) entrepreneurial acativity directed at an expanding market. A continuation of such activity appears to have led to the mass tourism in present-day Nice.     

Tourist development and host–guest interaction: An economic exchange theory

Theoretical research on the impacts of tourism has a discernible bias towards residents’ perceptions. To understand the evolution and dynamics of tourism, residents’ perceptions have to be analyzed as part of an exchange process involving both residents and tourists. A conceptual framework of host–guest relations is required. This paper presents an economic model that builds on evidence that tourism involves the meeting of two populations. Their interactions and experiences influence their attitudes and opinions. This causes structural changes in individual preferences that affect residents’ perceptions of tourism and tourists’ willingness to pay. To interpret this process we use the Edgeworth Box, representing the “exchange” in terms of “resource-space” against income.     

Continuity,change and performativity in leisure: English folk dance and modernity 1900–1939

In post‐industrial countries, folk dance may be considered as an embodied performance of a perceived tradition and is representational of values attached to an imagined past. The English Country Dance is one such form of folk dance, having been revived, or re‐invented, in the early twentieth century by Cecil Sharp who claimed it to be a national dance of England. However, Sharp re‐defined it not as a popular and spontaneous leisure activity but as a serious middle‐class art form representing an English sensibility and the virtues of a pre‐industrial pastoral collectivism. After the hiatus of the First World War, the English Country Dance continued to offer a resistance to the modern, this time in the form of a burgeoning popular dance culture which embraced urban sophistication and jazz dance. Using the concept of performativity, this paper attempts to demonstrate that the leisure context of the English Country Dance, in terms of spatiality, style, consumption and gender, enabled a continuity of resistance to the modern in a changing socio‐cultural environment. The paper draws upon primary research in the archive of the Manchester Branch of the English Folk Dance Society and upon records of contemporary dance in the Mass Observation archive.     

Natural Environments and Leisure among Rural–to–Urban Immigrants: An Application of Bourdieu's Concepts of Habitus,Social and Cultural Capital,and Field

This study explored the use of natural environments for leisure among rural-to-urban immigrants by adopting Bourdieu's concepts of habitus, social and cultural capital, and field. Data were collected with the use of individual interviews with 27 participants, including Mexican immigrants in the United States, Ukrainian immigrants in Poland, Moroccan immigrants in the Netherlands, and Turkish immigrants in Germany. The findings showed that for some immigrants, practices of social capital maintenance became disconnected from recreation in natural environments, while for all participants, nature-related cultural capital had low transferability in a migratory situation. Depending on their position in a new social field, immigrants developed different strategies to use local natural environments for leisure. Some strategies contributed to preserving old habitus, while one strategy (finding substitutes) contributed to gradual changes in immigrants' nature-related habitus. We suggest that embodied and emplaced skills of using nature should be incorporated in the notion of cultural capital.     

West End rambling: gender and architectural space in London 1800–1830

This paper is a theoretical and historical study which explores aspects of gendered space through the early nineteenth century urban ramble. It is argued that the activity of rambling represents a dominant mode of urban masculinity concerned with the physical and conceptual pursuit of pleasure, specifically sexual pleasure. The male rambler constructs his masculinity socially and spatially, through gendered codes of vision and movement. The author's concern as a feminist architectural historian is to develop methodologies which describe, explain and critique how space is gendered and gender spatialized. The notion of gendered space, of concern to architects, geographers, anthropologists, historians and cultural critics alike, has, despite differences in methodological approach, tended to focus on critiquing the paradigm of the separate spheres, ‘deconstructing’ this binary, showing its ideological underpinnings in patriarchy and capitalism. The author's work in architectural history has been informed by these strategies, but suggests new ways for thinking about the gendering of space as physical and conceptual urban movements of display, consumption and exchange. The ramble featured in a number of key texts published in the 1820s, including Pierce Egan's Life in London (1821), represents London as a gendered place of pleasure and enjoyment. This paper follows the route of the rambler, focusing on a number of spaces in the upper class and masculine district around St. James's - the Royal Opera House, Crockford's Gambling House, and several streets in the vicinity - the Haymarket, Pall Mall, Regent Street, Bond Street and St. James's Street. The ramble provides us with a conceptual map of urban space, one which rethinks the city as a series of gendered spaces of flow rather than a series of discrete architectural elements.     

Origins,evolution and themes of scholarly hospitality sources: 1960–2019

This paper provides an overview and insight into the intellectual foundations and evolution of hospitality scholarship. The authors found that hospitality research has exhibited certain defining and evolving characteristics when an extended period – six decades – is considered. Quantitative methods have predominated with ongoing efforts to reach agreement about the most valid and applicable research methods. Four of the six identified research domains are marketing related, each with its defining characteristics. Some domains are heavily reliant on sources from work originally published in “mainstream” literature such as marketing, though the fast-developing field of online reviews draws sources overwhelmingly from the hospitality and tourism journals. The paper contributes to theory by synthesizing key theoretical concerns over six decades. It also evidences the shift of hospitality scholarship from its pragmatic and operational origins to a stronger theory base offering practitioners an important reference point when confronting unprecedented industry upheavals.     

Modelling Australian domestic and international inbound travel: a spatial–temporal approach

In this paper Australian domestic and international inbound travel are modelled by an anisotropic dynamic spatial lag panel Origin-Destination (OD) travel flow model. Spatial OD travel flow models have traditionally been applied in a single cross-sectional context, where the spatial structure is assumed to have reached its long run equilibrium and temporal dynamics are not explicitly considered. On the other hand, spatial effects are rarely accounted for in traditional tourism demand modelling. We attempt to address this dichotomy between spatial modelling and time series modelling in tourism research by using a spatial-temporal model. In particular, tourism behaviour is modelled as travel flows between regions. Temporal dependencies are accounted for via the inclusion of autoregressive components, while spatial autocorrelations are explicitly accounted for at both the origin and the destination. We allow the strength of spatial autocorrelation to exhibit seasonal variations, and we allow for the possibility of asymmetry between capital-city neighbours and non-capital-city neighbours. Significant temporal and spatial dynamics have been uncovered for both domestic and international tourism demand. For example we find strong seasonal temporal autocorrelations, significant trends and significant spatial autocorrelations at both the origin and the destination. Moreover, the spatial patterns are found to be most significant during peak holiday seasons. Understanding these patterns in tourist behaviour has important implications for tourism operators.     

Strategic alignment leverage between hotels and companies: The buyer–supplier relationship perspective

Hoteliers are seeking ways to increase their revenue by working with travel agencies to costeffectively expand sales. In addition, they are simultaneously turning to hotel bookings to bolster their revenue in the face of decreasing airline commissions. The research objectives of the present study included determining how the strategic decisions of cooperating contract companies and travel agencies of the hotels are influenced by the service vision and standard service communication. Data were obtained via a mailed questionnaire survey from a sample of travel agencies and contract companies in Taiwan. Of the 300 questionnaires sent, 201 responses (67%) were received, yielding a usable response of 192 fully completed questionnaires. The use of the structural equation model to test the theoretical model of collaboration relationship could lead to a greater understanding of the nature and determinants of choice and decisions related to cooperation between firms. From the perspective of buyer–supplier relationships, hotels are seeking ways to develop long-term relationships and to increase their revenue by collaborating with travel agencies and contract companies, and through the firm's service vision and service-standard communication, hotels can develop services to align with their needs. Moreover, service trends affecting hoteliers may include adapting customer demands, increased expectations of value and quality, and an increasingly highly competitive environment. Hotels would therefore need to be able to make these changes in order to continue this alignment relationship, with substitution possibly being an option for these firms when hotels cannot do this. That is, hotels generally face fierce competition, and to be able to compete they must make continuous efforts to maintain product and service quality; they also need to be innovative to be the leading performers.     

Travel philanthropy and sustainable development: the case of the Plymouth–Banjul Challenge

Travel philanthropy is an evolving phenomenon. It owes its origins to rising frustrations with conventional aid and traditional philanthropic giving and is seen as development assistance enabling resources to flow directly from the tourism industry into community development and conservation initiatives. Philanthropists have long sought to achieve social transformation, and travel philanthropy in all its forms has evolved through the democratization of charity, as a kind of “doing good” through “giving back” whilst travelling. This paper evaluates values, practices and impacts of traditional, modern and post-modern philanthropy. Drawing upon evidence emerging from a longitudinal study, which involved the retrospective evaluation of personal diary entries, participant observations and semi-structured interviews about the transcontinental Plymouth–Banjul (car) Challenge (PBC), it exemplifies how an initiative can evolve across all three philanthropic approaches. It further debates critical understandings of the problematic travel philanthropy concept and its role in stimulating sustainable development in sub-Saharan Africa.     

Work–leisure conflict and its associations with well-being: The roles of social support,leisure participation and job burnout

In hospitality and tourism industries employees, work–leisure conflict (WLC) resulting from job characteristics can affect work attitudes and personal life. This study revealed that social support has moderating effects on the relationships among work–leisure conflict, leisure participation, job burnout and well-being. Partial Least Squares (PLS) analysis of 488 valid questionnaires collected from a sample of employees in the hospitality and tourism industries showed that (1) WLC positively affects job burnout and negatively affects leisure participation and well-being; (2) leisure participation is positively associated with well-being, but burnout is negatively associated with well-being; (3) leisure participation and job burnout have mediating roles in the full model; (4) social support is a moderator in the full model. The analytical results of the study provide a reference for managing employees in the hospitality and tourism industries.     

Tourism participation and expenditure behaviour: Analysis using a scobit based discrete–continuous choice model

Using a new type of discrete–continuous choice model, this paper simultaneously models two interrelated tourist choices, namely, tourism participation and tourism expenditure. For the analysis, we employ a scobit model, which includes a skewness parameter to relax the assumption that sensitivity to changes in the explanatory variables is highest among individuals with indifferent preferences concerning participation and non-participation in tourism. We undertake the empirical analysis using data collected in Japan. The results confirm the interdependency between tourism participation and tourism expenditure and that the scobit model is superior to the logit model in modelling these tourism-related decisions. We also discuss the main factors influencing both tourism participation and expenditure.     

The value–belief–emotion–norm model: investigating customers’ eco-friendly behavior

Building on a Value–Belief–Norm (VBN) theory, this study set out to develop a value–belief–emotion–norm model as a comprehensive theoretical framework for explicating customers’ pro-environmental decision-making process in a cruise context. Results of the structural analysis revealed that our model satisfactorily fit the data and the proposed relationships were generally supported. Our sequential framework involving the emotional process was superior to the original VBN model and alternative mediator and moderator models, and explained more effectively the decision formation. Moreover, results showed that the integrated emotional process played a vital role in generating moral norms and intentions. Findings further identified the important mediating nature of belief constructs, anticipated emotion, and personal norms.     

Moderating effect of work–family conflict on the relationship between leader–member exchange and relative deprivation: Links to behavioral outcomes

This study intends to explore the moderator of work–family conflict on the relationship between leader–member exchange and relative deprivation, and simultaneously examine the impact of relative deprivation on employees' behavior (including effort behavior and service sabotage). Questionnaire survey was conducted in 14 international tourist hotels in Taipei. Of the returned sample, 379 questionnaires are effective. The result indicates that high quality leader–member exchange relationship has negative impact on employees' relative deprivation. Also, relative deprivation has significant impact on effort behavior, and service sabotage. Furthermore, work–family conflict is found to have moderating effect on the relationship between leader–member exchange and relative deprivation. This study fills the research gap in the hospitality literature regarding the effect of work–family conflict on the relationships among leader–member exchange, employees' relative deprivation, and work behaviors. It also sheds the light on work–family conflict literature by extending leader–member exchange theory to leader–employee relationship.     

Language facilitation for outbound Chinese tourists: importance–performance and gap analyses of New Zealand hotels

ABSTRACT

Language barriers can negatively affect Chinese outbound tourists’ overseas travel experiences, highlighting the significance of language facilitation during overseas traveling. With survey data of 256 Chinese guests in two New Zealand upscale hotels, this study performed importance–performance and gap analyses on 19 language facilitation attributes. Results revealed that when resources are limited, priority should be given to improving Chinese language facilitation in room safety and security, in-room entertainment, and tourism information. Furthermore, this study reveals that the relationship between tourists’ perceived language barrier and hotel-stay satisfaction varies across socio-demographic characteristic, English language proficiency, and preferences for accommodation standards.     

Dimensions and Effects of Consumers' Travel–Transportation Involvement: The Case of the Mini Three Links

Since its implementation in 2001, the Mini Three Links (MTL) has become the most important transportation means for Taiwanese travelling to China. The MTL is connected to recreation/travel in Kinmen: service providers often include short local trips as part of the transit process. This study focuses on the concept of travel–transportation involvement in the MTL, exploring its effects on consumers’ travel–transportation dependence, identity, loyalty, price sensitivity, and product purchase intention. Travel–transportation involvement is divided into behavioural involvement and social–psychological involvement, which in turn considers attraction, self-expression, and centrality to lifestyle. Survey respondents are passengers using the MTL service at Kinmen Shangyi Airport and Shuitou Port. Structural equation modelling is used to analyse the 380 valid questionnaires; results show that different involvement dimensions have unique effects. Behavioural involvement positively affects price sensitivity. Attraction positively affects travel–transportation dependence, which further improves travel–transportation identity. Attraction also has indirect negative effects on loyalty and price sensitivity, which are mediated by its impact on travel–transportation dependence and identity. Further, centrality to lifestyle negatively affects product purchase intention during the travel process. Self-expression has a direct positive effect on travel–transportation dependence and loyalty, but a direct negative effect on price sensitivity. Finally, self-expression has indirect negative effects on loyalty and price sensitivity; the mediation process is identical to that for attraction. This study is valuable in terms of distinguishing between various effects among previously overlooked dimensions of travel–transportation involvement; it also provides practical implications for related travel–transportation-service practitioners and tourism development within Kinmen.     

Pay for performance and work attitudes: The mediating role of employee–organization service value congruence

This study examined the mediating effects of employee–organization service value congruence on pay for performance and work attitudes. Using a sample drawn from the hotel industry, we found that when employees perceived a high PFP link they tended to exhibit more positive work attitudes. We also found that the relationship between PFP link and work attitudes was mediated by P–O fit. These findings offer new insights into the important role that reward practices such as PFP play in the alignment of employer–organization service quality values. In doing so, they also pave the way for future contributions in this novel and important area of service value congruence.     

An alternative interpretation of attitude and extension of the value–attitude–behavior hierarchy: the destination attributes of Chiang Mai,Thailand

Thailand tourism and its attributes have not been sufficiently explored. This study attempted to identify the role of tourism attributes in Chiang Mai, Thailand, bring up-to-date advancements in attitude research, and build a comprehensive extended framework rooted in the value attitude behavior (VAB) hierarchy. A sample of 541 international tourists in Chiang Mai was used for data analysis. The results of the factor analysis presented five attribute factors. All five factors loaded strongly onto a higher order factor of destination attributes. Moreover, the attitude construct was tested in the VAB hierarchy. Our results indicated that the proposed theoretical framework and hypothesized relationships were generally supported. The emotion constructs were identified to be significant contributors for better prediction of intention to revisit Thailand. Our alternative interpretation of attitude was statistically supported. Overall, the findings of this study help destination marketers invent useful strategies to boost international travelers’ intention to repeatedly visit Thailand.