论大数据环境下我国企业网络营销策略研究

大数据技术对我国企业开展的商业活动有着巨大的影响,特别是在企业的网络营销中发挥着重要的作用。大数据的核心是为客户挖掘数据中所蕴含的价值,针对不同领域的大数据应用模式和商业模式将是大数据健康发展的关键性因素。本文对大数据环境下我国企业的网络营销策略进行研究,分别从企业网络营销的现状、大数据环境下企业网络营销的风险以及我国企业网络营销的发展策略方面作了论述。     

旅游电子商务市场现状及网络营销模式设计

本文通过对旅游电子商务市场发展现状的分析,指出目前产品同质化严重的旅游电子商务企业在无法进行较大强度的价格竞争的限制下,唯有依靠有效的网络营销来提升自身的竞争力,获取更多的有效客户,并科学地扩展既定客户的消费潜力,才能在激烈的竞争中获得发展.文章从会员制营销、许可Email营销、主题营销、互惠营销、搜索引擎营销、联盟营销、SNS营销等网络营销模式入手,为旅游电子商务网页的网络营销模式的设计提供了科学的构建建议.     

客户关系营销、客户价值与虚拟社区

客户关系营销是网络营销的核心。本文在网络营销的大背景下,阐述了客户关系营销的演进历史、产生背景、客户的价值以及如何在虚拟社区中进行客户关系营销。     

小家居企业B2B网络营销策略研究——以H公司为例

本文通过对小家居企业H公司的网络营销现状的分析,总结出企业B2B网络营销中存在的问题,提出了可从营销战略、网络品牌、网站推广、客户服务四个方面制定网络营销策略,并且应该从完善组织结构、保障人力资源、建立风险管控上提供实施保障。     

金融网络营销策略研究探析

金融产品的特点与交易方式决定了网络营销在金融领域运用的优势,金融网络营销区别于传统金融产品营销,从与客户之间的联系方式、产品设计和推广理念等方面,阐释了网络营销带来的变化,分析了在网络营销模式下营销策略的制定,寻求在线上市场调查、细分市场并准确定位、线上线下推广策略的整合以及建立与客户之间紧密联系等环节,充分利用互联网及其相关技术在信息挖掘与传播方面的优势。     

工业零配件产品网络营销分析

网络营销为企业提供了更广阔的市场空间和机遇,应用也越来越广泛和普及,如何开展工业零配件产品网络营销,从何处下手,如何提高网络营销的效果,就工作中的经验和切身体会对工业品零配件产品的网络营销从网络应用、STP营销战略寻找目标客户,网络营销策略三个方面进行了论述。     

如何增进网络客户的“粘度”

本文就中小企业网络营销工作中如何吸引和保持顾客,特别对通过改善用户体验、产品质量管理、在线客服质量、让客户获取价值实现共赢局面进行了分析研究,阐述了通过高质量的产品、高水平的客服与提升客户价值来提高客户满意度、二次购买率,降低客户流失率,增进网络客户"粘度"的一般方法。     

基于多层次模糊方法的网络营销绩效综合评价模型研究

随着互联网技术的广泛应用,网络营销必将成为企业必然选择。而网络营销绩效评价也就成为企业面对的重要问题。本文从网站效果、网络营销效率和网络营销效益三个方面设计了11个二级指标和44个三级指标,构建了四层次评价指标体系,运用多层次模糊综合评价方法,结合AHP和Delphi法进行网络营销综合评价。     

网络环境下CRM发展的挑战与机遇

客户关系管理(CRM)是一种以客户为中心的企业运营模式与商业战略,旨在通过与客户建立与保持长久关系来实现双方价值的最大化。CRM的出发点在于管理企业与客户的关系,培养长期的客户忠诚,其关键就是要实现高度的客户满意。本文将CRM置于网络营销这个背景,着重分析了网络营销背景下企业与客户关系的变化与网络技术的推动对于传统CRM局限的突破,以及由此带来的新机遇。     

浅谈网络营销发展对传统营销模式的影响

本文论述网络营销在发展过程中对传统营销模式造成的影响.首先,从网络营销的特点,网络营销的途径和手段几方面阐述了网络营销的涵义;其次从网络营销对传统营销策略的影响、网络营销对传统营销组织的影响来说明网络营销对传统营销模式造成的冲击;再次,讲述网络经济影响下企业营销模式的变化,最后对企业的应对策略进行浅谈.     

电子商务与顾客价值的创造

电子商务对顾客价值的影响呈现一种"双刃剑"效果,网络和电子商务在有助于顾客价值的创造、感知和实现的同时,也在一定程度上削弱了企业原有的某些顾客价值创造能力,增加了企业构建顾客价值优势的难度。企业应注重潜在顾客价值和顾客感知价值的提升,注重互联网络服务营销潜能的开发,加强与顾客的交流与沟通,借助于网络整合与优化企业价值链,实现顾客价值的提升。     

The interrelationships between relationship marketing constructs and customer engagement dimensions

The study examines the interrelationships between selected relationship marketing constructs, namely customer satisfaction, trust, perceived value and commitment, and their effect on the dimensions underlying customer engagement. The study is quantitative and an explanatory research design was followed. A total of 489 self-administered questionnaires were collected from customers of short-term insurance providers on the basis of convenience. Customer satisfaction impacts positively on affective commitment and trust. Customer value also impacts positively on affective commitment and trust, while trust impacts positively on affective commitment. Affective commitment in turn impacts positively on the four customer engagement dimensions: interaction, attention, absorption and affection. The research findings offer an initial understanding of the interrelationships between key relationship marketing constructs and their ultimate effect on various customer engagement dimensions. These matters have received little attention in marketing research, and knowledge of the proposed relationships may lead to further research on this topic.     

一对一:新世纪市场营销发展的新趋势

当今市场营销范式正从大众营销向一对一营销转变。和大众营销相比,一对一营销注重顾客份额而不是市场份额,细分顾客到个体的程度而不是群体的程度,与顾客对话与协作而不是“我说你听,我做你买”,将产品传递给顾客而不是将顾客推向产品。实施一对一营销要创建顾客管理机构,识别顾客的需求和价值,整合顾客数据库,进行批量定制生产。     

关系营销中基于承诺与信任的客户回报计划的机制研究

客户回报计划已成为一种重要的关系营销手段,但却没有太多研究着眼于回报计划的运作机制。本文研究了回报计划感知价值与承诺和信任的关系以及感知价值通过承诺与信任对客户忠诚的影响,并建立了回报计划运作机制研究模型,之后通过实验设计获取数据验证了此模型。研究结果为营销研究和客户回报计划实践提供了理论指导。     

试论现代营销新策略

探讨在新形式下,企业营销应该具有的新的营销策略,主要包括：新的营销理念——战略营销;新型顾客观——重视顾客价值;新的营销方法——重视观念创新、市场创新和方法创新等。     

基于顾客价值的服务企业竞争优势分析

随着市场营销领域“以顾客为导向”思想的建立,市场营销理念出现了从顾客满意、顾客忠诚到顾客价值的变化趋势。尤其对服务企业而言,顾客价值对企业获得和保持竞争优势起着至关重要的作用。通过对服务企业顾客价值的分类,构建基于顾客价值的服务企业竞争优势对服务企业的可持续发展有着重要的战略意义。     

论关系营销原理在旅行社顾客管理中的应用

在激烈的旅游市场竞争中与顾客保持长期的良好关系,是旅行社企业获得经营优势的关键。所以必须将关系营销理论与传统的市场营销相结合,在遵循顾客让渡价值、提升顾客满意度与盈利能力的原则指导下,使关系营销原理在旅行社顾客管理中具体运用,才能有效地提升旅行社的经营效益。     

Influencer marketing: Homophily,customer value co-creation behaviour and purchase intention

Given the rise in influencer marketing on social media, this paper explores how homophily between influencers and their audiences affects customer value co-creation behaviour, resulting in increased expected brand value and purchase intention. A sample of 910 respondents from the United States completed an online investigation. The results indicate that homophily positively influences customer value co-creation behaviour as well as positively correlates with expected brand value and purchase intention. Customer value co-creation behaviour plays a multi-mediating role. Para-social relationship moderates the relationship between homophily and customer participation behaviour. Overall, this study encourages further research on value co-creation in influencer marketing and can constitute a valuable reference for marketing practitioners and influencers.     

The Relationship Marketing View of the Customer and the Service Dominant Logic Perspective

Based on the concept of service-dominant logic as the emerging organizing logic of marketing that would replace the traditional goods-dominant view, Vargo and Lusch (2004) originally proposed that among several other approaches to research and marketing practice that had emerged, relationship marketing would be subsumed by this broader view. More recently, however, Vargo (2009) suggested that because relationship marketing focuses on increasing the series of on-going transactions with a customer, coupled with the goal of enhancing their long-term patronage, that relationship marketing extends the goods-dominant perspective, rather than transcending into the service-dominant logic. This article counters that the relationship marketing view of the customer has already transcended the goods-dominant view to the to service-dominant view based on the way that customers are brought into the relationship as active participants in the service creation, and act as “co-producers” of value. To address the apparent goods-dominant approach in two widely used relationship marketing practices and measures, customer relationship management and customer lifetime value, this article proposes that these tools can be used from a goods-dominant view, but they can also serve as essential steps towards the practice of relationship marketing from the service-dominant logic.     

Is there a relation between religiosity and customer loyalty in the Chinese context?

The prevalent and complicated religiosity inside Chinese consumer makes it interesting but difficult to investigate the relation between their religiosity and consumer behaviour. Based on the marketing and psychology background in the Chinese context, this study explored the relationship between Chinese religiosity and their customer loyalty. Cross‐sectional survey data and statistical methods were used to compare customer loyalty under different levels of religiosity. The results reveal significant and positive differences of customer loyalty among consumers with different extent of religiosity in most product categories. This study puts forward a new perspective for marketers to predict and develop loyal customers, even to promote marketing segmentation and customer value.