Korean Outbound Tourism: Pre-Visit Expectations of Australia

Abstract

In this study Pearce's “Travel Career Ladder” concept was applied to a sample of South Korean tourists to examine motivations for travel to Australia as a holiday destination. Also, focus group interviews were conducted in Korea to assess visitor expectations, motivations and images of Australia. The initial findings from this study indicate that Koreans are primarily motivated to travel to Australia for the chance to experience natural environmental settings. Some aspects of Australia (e.g., Aboriginal history and culture) are little known in Korea but have the potential to attract Korean visitors. The results of this research may enable more effective marketing to Koreans by providing an insight into the most appropriate promotional content and information sources.     

Cross-Cultural Differences in Tourism: A Strategy for Tourism Marketers

Abstract

This paper discusses the importance of understanding cultural differences for developing positive tourist-host contact and, consequently, enhancing tourist holiday satisfaction and repeat visitation. The cultural differences between Korean tourists and Australian service providers are identified and dimensions of these differences are determined by principal components analysis. The strength of the relationships between the cultural dimensions and their critical indicators is measured by using structural equation modeling Submodel 1. The results indicate that the most critical dimensions of cultural difference between Australian hosts and Korean tourists are: communication and understanding the tourist, display of feelings, interaction and idealism. Their critical indicators are identified. The implications of the results for tourism industry marketers are presented.     

Past,Present, and Future of Tourism Education

SUMMARY

Tourism education in Korea, mandated by the Higher Education Act, has evolved rapidly in response to the tourism industry's growth and labor demands for the last four decades. As tourism education has matured and become increasingly recognized as a legitimate academic field of study, the Korean tourism education has attempted to generate future quality workforce and to establish the status of tourism as a prominent research oriented discipline. The purpose of this paper is to present an overview of the Korean tourism industry and tourism education over the past four decades and to suggest future directions for Korean education in the 21st century. By improving current curricula according to today's fast changing tourism business environment and cooperating with the tourism industry with the aid of the government on policies and regulations, Korean tourism education will continue to contribute to the Korean tourism industry as a legitimate partner.     

Latin American Tourism

Summary

Blessed with a great diversity of natural and cultural assets, the countries of Latin America should be thriving as international tourist destinations. The reality is, however, that the region is a long way from reaching its full potential. This paper reports the findings of a survey that investigated the reasons why Australian travel agents and tour operators thought that Latin America was receiving so few tourists from Australia. The main finding of the study was that there is a lack of knowledge among travel agents about the Latin American region. Many of them could only identify a limited number of tourist attractions in the region. While the study has an Australian focus, the authors suggest that the barriers underlying the lack of international demand for Latin American tourism products are similar to those that exist in other potential source markets.     

Tourism Studies in Spain

ABSTRACT

This paper's aim is to reflect on the contribution of Sociology to our knowledge of tourism, just when the tourism industry is demanding professionals with a wider knowledge and understanding of tourism, and European universities are redefining their programmes. Half of the Spanish universities offering a degree in Tourism Studies include Sociology of Tourism in its programme. A comparative analysis of the syllabi shows how their content covers the main issue areas in this field. More emphasis has been placed on typologies of tourists and the impact of tourism, while the tourists' social behaviour and the tourist system as a social structure are largely ignored.     

Crisis Management Planning to Restore Tourism After Disasters

SUMMARY

The tourism industry is vulnerable to natural and human induced incidents such as terrorist attacks, political instability, flood and earthquakes. On September 21st 1999, a devastating earthquake struck Taiwan which caused severe damage to both local people and the tourism industry. This paper proposes an innovative integrated approach that could be adopted as a crisis management plan for Taiwan to restore its tourism industry. A thorough review of the crisis management literature is introduced and examined to generate an integrated crisis management framework. It is anticipated that this framework could accelerate tourism recovery by showing secure images for tourists, and hence the competitiveness of a tourist nation could be enhanced through sound crisis management practices.     

Between Authenticity and Ethnicity: Heritage Tourism and Re-ethnification Among Diaspora Jewish Youth

Heritage tourism takes on a new meaning when conceived and implemented in the framework of a diaspora – homeland context. Trip organisers utilise heritage tourism that identifies the signifiers of national collective identity or Peoplehood and construct an experience of authenticity that supports a newly reconstructed narrative of personal and collective identity that bridges the diaspora and homeland identities. This paper examines into the differential consequences of heritage tourism on the ethnic identity of diaspora travellers from North America and the former Soviet Union to their homeland, specifically contrasting Jewish tourists from different diaspora localities making an otherwise almost identical birthright Israel trip. For both groups, Jewish ethnic identity was strengthened, particularly their emotional attachment to Israel. However, the difference between the two groups was found in the actual factors that explain this post trip attachment to Israel. The experiential component was more prominent among participants from the former Soviet Union, while among North American student participants, Jewish background as well as their higher pre-trip motivations provide an explanation for their high post-trip scores of attachment to Israel. Israel thus serves as the liminal domain of diaspora tourists, where existential authenticity and pre-trip ethnicity as latent as the latter may be, intertwine experientially to generate an expansion of the frame of individual identity of diaspora tourists in their homeland.     

How Tourists and Tourism Experts Perceive Climate Change and Carbon-offsetting Schemes

This study was undertaken against the background of tourism as an active contributor to climate change, to explore how tourists and 'tourism experts' perceive climate change and forest carbon sinks as a means to offset carbon dioxide emissions. Three different surveys were undertaken in Australia and New Zealand that contained the same two questions: is climate change an issue for tourism, and would tourists be willing to participate in tree-planting to offset their greenhouse gas emissions. About half of all tourists questioned a link between climate change and tourism, but the willingness to plant a tree was surprisingly high among tourists (48%), who associated much broader benefits with trees than their function as carbon sinks. The study identified five groups of tourists that require different approaches for the development of educational campaigns. The degree to which cognitive or affective factors play a role for each group will be critical for the success of such campaigns. Tourism experts saw a changing climate as a potential threat for tourism, but did not necessarily see tourism's fossil fuel consumption and the resulting carbon dioxide emissions as a contributor to climate change.     

Analysing the Promotion,Product and Visitor Expectations of Urban Tourism: Auckland,New Zealand as a Case Study

Abstract

Urban tourism is generally not recognized as a concept. There appears to be a lack of understanding by many tourism operators that tourists visit urban destinations primarily because they are multifunctional and offer a wide variety of activities. This study reports the findings of an analysis of 160 tourism brochures by 120 different Auckland-based operators and a survey of 170 tourists. The results indicate that there appears to be a mismatch between supply and demand with tourists undertaking urban activities while the industry is primarily offering outdoor and adventure type activities. The challenge for the future is to reformulate and promote an image which is consistent with the supply attributes.     

Towards Assessing the Knowledge Gap in Medical Tourism

The medical tourism industry is a fast growing global niche market that generated $20 billion in income for destinations around the world. This study suggests and tests a mechanism to assess the medical tourism providers’ perceptions about the tourists’ perceived important product attributes when selecting a medical tourism destination. The results indicate that the various medical tourism providers groups do not vary in their perceptions regarding 24 important attributes of the medical tourism product and that they all agree that tourists perceive the medical variables to be more important than the tourism related variables. Using the Korean market for data collection, the study’s additional contribution is providing insights for Korean government agencies, operators of medical tourism hospitals, policymakers, and marketers.     

Analyzing the Use of TV Miniseries for Korea Tourism Marketing

The number of Taiwanese visiting Korea hit a record high in 2004, accounting for a 65% increase over the previous year and taking the first place in destination of departure nationals. Tourism data from 1999 to 2005 also indicates that the total number of tourists visiting Korea has grown steadily. Korean TV miniseries have likely contributed to an increase in tourists visiting Korea. The phenomenon is worth studying in depth. Therefore, the study first classifies tourism induced by Korean TV miniseries. Then, it examines how South Korea executes place marketing to attract tourists and how Korean TV miniseries use product placement to attract tourists to film locations is discussed.     

The Natural State

ABSTRACT

Australian nature-based tourism and ecotourism have become popular forms of recreational activity. Tasmania attracts twice the Australian national average number of nature-based tourists and ecotourists (thirty per cent). The growth of this tourism sector has prompted measures to ensure that experiences are of high quality, and that environmental impacts are adequately managed. ISO 14000 is an environmental management and certification system often utilised as an environmental management system standard within various industries, but has not been widely applied to the Australian tourism industry. The Nature and Ecotourism Accreditation Program (NEAP) represents the most significant accreditation measure within Australia at present. This paper assesses the relevance of NEAP in the Tasmanian nature-based tourism and ecotourism industry through in-depth interviews with a key informant group and a comparative analysis of interview data. The paper introduces nature-based tourism and ecotourism definitions and discusses the growing relevance of ecotourism accreditation. The paper argues that NEAP is relevant to the Tasmanian nature-based tourism and ecotourism industry, where the quality of the natural environment forms the central focus for such experiences. Furthermore, the paper argues that NEAP can assist in supporting the State's nature-based tourism and ecotourism industry through means such as branding and promotion. However, problems exist in relation to financial issues between NEAP and operators, and the perceived overlap of NEAP with the widely implemented Tourism Council Tasmania Accreditation Program. Thus, financial issues need to be addressed by the Ecotourism Association of Australia in association with Australian Commonwealth Government subsidisation. The degree of overlap between the two programs can be effectively addressed through industry cooperation. The paper also suggests that stronger branding and promotion of NEAP can be achieved through increased industry involvement by Tourism Tasmania.     

Australian Tourism Education

SUMMARY

An appraisal of Australian tourism education is undertaken by pursuing its historical development and the key issues of teaching locations, generic skills and graduate attributes, educator competence, human resource planning and how to assess performance. It is argued that Australia, when considered as a case study in the global context of higher tourism education, occupies a distinctive and relatively successful niche. The distinctiveness derives from both its late entry into the field and the status-oriented context in which it has grown. The success is characterised by a strong research-education nexus and the consolidation rather than loss of the degree offerings over time.     

Tourism Eclipsed by Crime

Abstract

This paper examines the relationships between crime and tourism in Hungary with special reference to spatial and temporal aspects, focusing on the main groups of offences committed against foreign tourists and the problem of crime prevention. The study shows that trends in criminality are closely related to the number of tourists arriving and staying in Hungary and are less associated with general criminal conditions. Most of the victims are Germans; their cars, valuables, and wallets are particularly vulnerable to criminal activity. The density of crime is highest in Budapest, the capital, and in the region surrounding Lake Balaton during the summer season when levels of tourism are at their highest. Tourist information and frequent police controls are considered the most effective measures for crime prevention.     

Tourism Education in Austria and Switzerland

SUMMARY

Both Austria and Switzerland are small countries with a long tradition hosting tourists. Irrespective of high levels of economic development, the two countries also have high levels of tourism intensity when measured either in terms of number of tourists per native population or in terms of tourism receipts per population (e.g., per gross national product). Consequently, both countries also display a long tradition and evolution in their development of systems of tourism education and training albeit under differing market conditions and pressures. Both countries provide similar products like in the field of cultural tourism and alpine tourism. The tourism structure is also comparable. Both countries are dominated by family owned small and medium size businesses. However, their political structures are very different. This paper shows how each country under the three forces of labour market pressures and industry requirements, on the one hand and tourism education policy initiatives on the other has evolved two slightly different tourism education systems. Furthermore, an attempt was made to provide, based on the discussion in the first part of the paper, a more general explanation with respect to the response of tourism schooling/training supplies to varying conditions in tourism product markets, tourism employment and labour market systems, public choice decisions and general economic conditions. Finally, the paper discusses the paradigmatic shift (i.e., structural change) of tourism factor and product markets from the “Old to New Tourism” and discusses its implications for new types of tourism schooling and training in these two countries.     

Tourism and gender (in)equality: Global evidence

This study investigates the nexus between tourism development and gender (in)equality in a global sample of 111 economies from 1995 to 2017. Notably, this study (i) examines mutual relationships between the two factors, and (ii) carries out a comprehensive and inclusive analysis of three kinds of tourism (domestic, outbound, and international), using two measures (spending, and number of tourists) and four dimensions of gender (in)equality (employment, education, health, and rights). First, there is a mutual relationship between tourism development and gender (in)equality. Second, domestic tourism spending, visitor spending, and number of tourist arrivals generally appear to improve gender equality in employment, education, and rights. However, outbound tourism spending seems to increase gender inequality in employment and rights. In turn, gender equality likely stimulates travel activities in terms of both spending and number of tourists.     

How Cultural Differences Cause Dimensions of Tourism Satisfaction

Abstract

This paper develops a conceptual model of the relationship between different cultural values and how they influence consumer satisfaction in the tourism industry. It is hypothesized that cultural differences manifest themselves in different levels of importance being placed upon different aspects of service, and the differences between the levels of importance and the actual service received cause differences in the levels of satisfaction. These hypotheses are tested using 269 independent samples of levels of importance and 411 independent samples of satisfaction of tourists from four cultural groups (Australian, USA/Canadian, Japanese, Mandarin speakers) who visited Melbourne, Australia in the period May-September, 1996. The analysis develops dimensions of importance and satisfaction separately for each cultural grouping, and uses structural equation modeling (Amos 3.6) to develop the causal model measuring the way in which importance of service dimensions cause dimensions of satisfaction. Conclusions from the analysis show little evidence of a causal relationship between importance of service quality attributes and satisfaction. However, significant differences are found between cultures for different levels of satisfaction resulting indirectly from differences in the importance and actual levels of service received.

The implications for cultural differences affecting tourism satisfaction are discussed.     

Tourists’ aesthetic assessment of environmental changes,linking conservation planning to sustainable tourism development

Abstract

Tourists often travel to experience the natural beauty of a destination such as the Great Barrier Reef (GBR) in Australia. This nature-based destination attracts millions of tourists every year because of its outstanding underwater aesthetics. Recently, parts of the GBR have been degraded by warming sea temperatures and other local anthropogenic influences, threatening the Reef aesthetics and tourism in the region. In order to deal with this topical issue, the current research investigates tourists’ aesthetic assessment of environmental changes in the GBR ecosystem. Research outcomes indicate that tourists’ perceived beauty of the Reef is sensitive to environmental changes. The disappearance of sea animals (colourful fish, turtle), degrading coral and decreasing water quality negatively influence their aesthetic assessment, which can reduce tourist visitation in the long-term. Hence, sustainable tourism development in the GBR regions can only be achieved when government support for environmental management is strengthened. Conservation programs of the GBR should expand beyond coral restoration for controlling water quality, reducing pollution and protecting aesthetically appealing sea animals.     

Sculpture trails: investigating success factors

ABSTRACT

This paper examines a diverse range of sculpture trails/routes around the world in order to contribute to research currently being undertaken on linear heritage tourism spaces. This is achieved by investigating the scope and settings of sculpture trails and routes; their role in enhancing community heritage and tourism resources and how strong local partnerships are built and maintained. Two case studies from Australia and Canada, respectively, are presented in detail in order to explore these factors further in relation to how their popularity has grown with tourists and local residents.     

Information Technology and Service Standards in MICE Tourism

Abstract

The meetings, incentives, conventions, and exhibitions (MICE) sector of tourism is growing rapidly worldwide and particularly in the Asia Pacific region. One of the important challenges posed by rapid growth of this sector is to maintain service standards in a context of intense competition for this form of tourism. In particular, the development of skills in information technology is regarded as essential to the provision of quality service to tourists. After providing a brief outline of the MICE sector and its major stakeholders, the paper proceeds to highlight the importance of information technology in tourism generally and MICE tourism specifically. It then addresses issues of concern and identifies areas for further research to help the nation's MICE sector achieve competitive advantage.