An assessment of convention tourism's potential contribution to environmentally sustainable growth

The tourism literature contains substantial discussions on how increasing numbers of attendees and conventions at a destination contributes to the local economy, but there is limited research on the environmental impact of the concomitant increases in air and other travel, and other activity increases in energy and other resource use. This research assesses the current environmental position of the convention industry in the United States and formulates suggestions for future direction in regard to “green” concepts by examining and comparing the perceptions, attitudes, and behavioral intentions of three groups of convention stakeholders: convention attendees, meeting planners, and convention suppliers. This empirical study recognizes the critical problem of inadequate understanding of the environmental impact of convention activities and the lack of knowledge regarding ecological convention practices. It shows that the perception of environmental impact among the three groups varies depending on which environmentally friendly practices are available to each group. It discusses the background to – and the implications of – the emotional formation of decisions and self-motivation based on positive attitudes and the strong intention to adopt green management practices agreed to by convention stakeholders.     

Estimating the Economic Impact of Convention and Exhibition Businesses,Using a Regional Input–Output Model: A Case Study of the Daejeon Convention Center in South Korea

Past research on the economic impact of convention and exhibition businesses has neglected disaggregated expenditures of these consumer groups. The primary reason for this neglect is that estimating the economic impacts of these businesses is complicated and requires comprehensive surveys of various consumer groups. Thus, this study estimated expenditures based on surveys to different consumers such as convention and exhibition visitors, convention and exhibition organizers, and exhibitors. This study also employed a regional input–output (I–O) model and then matched the types of expenditure patterns with the I–O table. Survey results show that exhibition visitors spent the largest amount (US$153 million), followed by convention attendees (US$48 million), convention organizers (US$47 million), exhibition organizers (US$3.3 million), and exhibitors (US$2.8 million). The results of the I–O model indicate that the Daejeon Convention Center generated US$488 million of output impact, US$102 million of income impact, US$233 million of value added impact, and 10,211 jobs.     

What Is the Priority of Research in the Marketing and Promotional Efforts of Convention and Visitors Bureaus in the United States?

Abstract

A convention and visitors bureau (CVB) is the primary tourism marketing organization for cities and counties throughout the United States. A step in the process of planning and managing marketing is research: assessing or analyzing marketing and evaluating marketing efforts. The purpose of this study was to describe the priority of the research managed by CVBs by examining the types of research being conducted, the individuals conducting the research, and their research situation at the bureaus. A survey instrument was designed, tested, and implemented with 153 respondents being used in the analysis. It was found that total budgets averaged approximately $10 million with the research budget ranging from $5,000 to $49,000. The research managed by the respondent is primarily conducted by the CVB, but ten percent or less time is spent on research. Research was seen as important and essential to making the CVB more productive, but the bureaus do not seem to be putting time and money into research and not enough is being completed. The implications of these results have ramifications to many constituencies as studies are inconsistent and standardization is nonexistent. There is opportunity for leadership in creating a wide data base, form, and forum for coordination of tourism research.     

An Exploratory Study of Convention Specific Social Media Usage by Attendees: Motivations and Effect of Generations on Choice of Convention Information Source and Intention to Use Mobile Application

While social media and mobile devices have grown as important tools of communication and marketing in the meeting industry, limited research has explored convention attendees’ perception of convention specific social networking media and what the motivations are for attendees’ adoption of using convention specific social media. This study aims to identify convention attendees’ motivations of using convention specific social media and demands of convention specific mobile applications. This study also investigated how attendees’ generation affects their selection of convention information sources and attitude toward mobile applications. Based on the identified key motivations of using convention specific social media, convention organizers need to build social media that provide up-to-dated convention information as well as a functionality of building community among attendees. The findings also show that generation affects the choice of convention information source and intention of mobile applications usage. This study identified the most demanded convention mobile applications including, exhibitor directory search, convention floor plan, and convention itinerary planner. This study can be used as a basis for more extensive examinations of the use of social media in conventions and for empirical testing of convention attendees’ attitudes toward convention social media and mobile applications.     

The Effect of Basic,Performance and Excitement Service Factors of a Convention Center on Attendees' Experiential Value and Satisfaction: A Case Study of the Phoenix Convention Center

This study investigates how the various services provided by a convention center and its service quality affects attendees’ experiential values, and in turn, leads to the attendees’ overall satisfaction and loyalty. The sample consisted of 217 convention attendees in Phoenix, AZ, representing a response rate of 54%. Confirmatory factor analysis and structural equation modeling were used for analyses. Results indicate that basic and excitement service factors have a positive influence on individual experiential values. Also, the study shows that enhanced individual experiential values have an impact on raising overall satisfaction with the convention center.     

Understanding convention attendee behavior from the perspective of self-congruity: The case of academic association convention

Based on the concepts of convention quality, multidimensional value, and behavioral intentions, the current study examines how distinctively convention attendees evaluate a convention when they perceive different levels of self-congruity (SC), that is, low versus high SC. Cluster and discriminant analyses are employed. The findings show that low-tiered SC attendees evaluate a convention negatively, whereas high-tiered SC attendees evaluate it positively. Furthermore, differently tiered SC attendees can be best discriminated by social networking, social value, and revisit intention. Given the potential significance of SC in attendee-based convention evaluation, understanding the distinction between differently tiered SC attendees enables convention planners to gain insight into how to cultivate and sustain high SC, thus promoting positive attendee attitude and preference toward conventions.     

The impact of CSR satisfaction on destination loyalty: a study of MICE travelers in Thailand

The objectives of this research are firstly, to study the characteristics of CSR activities conducted for international business groups. Secondly, to analyze the factors that impact business travelers’ satisfaction with CSR activities, and thirdly, to analyze the influence of satisfaction with CSR activities on destination attachment and destination loyalty. A questionnaire survey was conducted with 127 business participants from three corporate meetings and one convention group. The results reveal the characteristics of CSR activities of corporate meetings and conventions in Thailand. Business travelers’ satisfaction with CSR activities is influenced by their personal altruistic attitudes and the efficacy of local service providers. Satisfaction with CSR activities has a direct impact on destination attachment and an indirect impact on destination loyalty. CSR activities could be used as tools to influence the revisit intention of corporate meeting and convention participants. A CSR activity during a business trip is a novel concept that can be utilized by destination management companies as well as national tourism organizations to develop satisfying tourism products.     

Supplementary Services as a Differentiation Strategy

Abstract

Although some studies have been done on supplementary services in the service industry, very little has been explicitly done in the travel and tourism industry. This paper focuses on adding value to core services in the travel and tourism industry, which Lovelock (1996) referred to as “supplementary services.” Supplementary services can be used as differentiation points in a highly competitive industry such as tourism. Some researchers have developed models in an effort to demonstrate how supplementary services can enhance the core services. Shostack (1977) and Lovelock (1996) have developed models specifically designed for the service industry. This research is based on Lovelock's (1996) “Flower of Service” model, focussing on the “Hospitality: Taking Care of the Customer” cluster. This paper contends that supplementary services add value to core services, which gives firms competitive advantage over their competition. In the dynamic and challenging environment of the travel and tourism industry, operators need to differentiate themselves in order to be successful and continue to offer superior performance. One of the strategies to differentiate from the competition is to enhance the core services with supplementary services. A major Midwestern City was selected to test Lovelock's model. Two conventions held in mid-February were chosen for this study. Attendees of the first convention were provided specially trained greeters at selected key locations. The second convention that was held the following week did not have any greeters. Attendees of both the conventions were asked to complete a one page pre-tested questionnaire. They were to rate the host-city on several criteria including overall satisfaction, meeting their expectations, and satisfaction with the hospitality and non-hospitality services. Obtained findings suggest that attendees who were exposed to greeters rated the host-city more favorably in overall impression, and quality of hospitality services, and non-hospitality services, while the convention attendees that were not exposed rated the host-city less favorably. Based on the results from this study, firms in the travel and tourism industry, especially the convention centers, may want to consider providing their customers with supplementary services such as greeters as a differentiation strategy.     

Understanding the relationship among motivation to attend,satisfaction, and loyalty of medical convention attendees

The purpose of this study is to examine the relationship among convention attendance, satisfaction, and loyalty of medical convention attendees. The data were compiled after a major medical conference held in Las Vegas in 2015. A total of 1,091 completed surveys were evaluated using structural analysis. The study indicated that attendee's motivation for attendance was significantly different than other studies that utilized different target markets. It was found that motivation impacted satisfaction which in turn influenced desire to attend future conventions. This study also provides discussions and implications for convention research and industry practices.     

The influence of recreation experiences on environmentally responsible behavior: the case of Liuqiu Island,Taiwan

Scientific understanding of the relationships between recreation experience and environmentally responsible behavior (ERB) of nature-based tourists is limited. To address this research gap, this study examines the relationship between recreation experiences (i.e. education, experiential engagement, esthetics, and escapism) and the general and site-specific ERB of tourists on Liuqiu Island in Taiwan. In total, 443 usable questionnaires were collected. The empirical results indicate that general ERB is positively and significantly affected by experiential engagement and the escapism of recreation experiences. The site-specific ERB of tourists is positively and significantly affected by the education, esthetics, and escapism of the recreation experience. We conclude that when people participate in the types of nature-based tourism described here, their recreation experiences can strengthen their sense of engagement in general and site-specific ERB, and contribute constructively to positive aspects of sustainable tourism. The management implications presented in this paper provide valuable insights for sustainable tourism. We suggest that recreation managers at nature-based tourism destinations collaborate to plan and implement recreational activities that are integrated with environmental education initiatives. This approach will encourage tourists to simultaneously engage in high-quality recreation experiences and ERB.     

Local Planning for Recreation and Tourism: A Case Study of Mountain Biking from New Zealand's Manawatu Region

At the local level, planning for recreation and tourism is not necessarily a straight forward process. Local policy makers may be unable to reflect the complexity of the planning process, particularly when it should consider a variety of views representing different stakeholders. In addition, those involved in planning for recreation and tourism have often treated such activities in isolation from other factors which make up the social, environmental and economic fabric of a region. One of the reasons for this may belack of data, and the research in this article seeksto redress a similarlack in relation to mountain biking in the Manawatu Region of New Zealand. The recent increase in the number of mountain bikers world-wide has prompted studies in the USA and New Zealand, which have indicated a growing concern with environmental impacts, demonstrated attitudes of other recreationalists to mountain bikers and identified a number of management issues. This article presents research conducted in association with the Palmerston North City Council. It suggests that planning for recreation and tourism is often an ad hoc and reactive process and recommends the adoption of a more iterative approach.     

Towards a Conceptual Framework for Assessing Community Attractiveness for Conventions

Abstract

The convention, exposition, and meeting industry (CEMI) has been growing at an unprecedented rate with cities of all sizes building or expanding their convention centers. While the cities may or may not have made good decisions, the underlying base for these judgements has not taken into account those characteristics of the city that convention attendees deem important. This research fills this void by delineating sixteen different city traits that impact on conventioneer destination attractiveness and develops scales for each. For each scale, applications to major convention cities are provided as examples. The framework provides an empirical base for convention decision making that was not previously possible. The extant research offers a means by which convention center operators and city policy makers can compare themselves to other cities or centers and identify their strengths and weaknesses. Thus, entities using this approach can better position themselves in the market with a resulting increase in success with conventions.     

Economic Impacts of Conferences and Conventions

Abstract

This study examines the conference and convention trade as a travel activity. The objective of the research is to determine and compare the economic impact of conferences and conventions to the overall travel and tourism activity in a rural region. Expenditures of conference and convention participants and vendors were used. Annual visitor days totaled 970,051 for the activity. Non-resident visitors and vendors spent considerably more per activity day than residents. The residence of vendors must be considered when determining regional expenditures used for deriving economic impacts. Total sale impacts were $163.3 million. The value-added component of the economic impact totaled $98.4 million and 4,188 jobs were supported. Conferences and conventions were a major contributor to the regional economic impacts from travel and tourism.     

Using Visitors' Motivations to Provide Learning Opportunities at Water-based Recreation Areas

With the increase of nature-based tourism and recreation on public lands in the United States, recreation and tourism planners have an opportunity to provide environmental education to a wide diversity of people. However, recreationists visit natural areas to attain a variety of experiences and benefits, which might or might not include learning. Through an examination of visitors to fresh-water springs in north central Florida, this study identified (1) the recreation benefits visitors to fresh-water springs most desire, (2) the role learning plays in recreationists' motivations to visit water-based recreation areas, and (3) the recreation opportunities (i.e. facilities and services) that will best provide learning opportunities for all visitors. Respondents were divided into four groups according to where they were surveyed and whether or not they had a strong interest in learning. Three of the four groups indicated an interest in developed services and facilities (e.g. visitor centres and museums) to provide for learning opportunities. Results also showed that some visitors' desires for learning benefits were not related to developed facilities and were more closely associated with passive recreation activities and settings. Specific planning implications for the four types of naturebased tourists are described.     

Characteristics and Perceptions of Coastal and Wildflower Nature-based Tourists in the Central Coast Region of Western Australia

Profiles of independent nature-based tourists were assessed in the Central Coast Region of Western Australia. The research was required to determine seasonal resource use as well as to identify any potential groupings within a population of nature-based tourists. The research was based on information collected from 702 self-administered visitor surveys. Data were statistically analysed using non-parametric tests. Results confirm that nature-based tourists are not a homogeneous group and that group characteristics vary seasonally. Visitors in the summer were casual coastal nature tourists. Their activities were spatially concentrated along the coast and included various forms of recreation. Visitors in the spring were wildflower tourists who travelled predominantly in hinterland areas and their activities focused more on nature appreciation. Coastal tourists were younger, travelled in larger groups and stayed longer at the destination. Coastal tourists are likely to require more facilities than wildflower tourists. Assessment of attitudes towards value statements regarding tourism and the environment highlighted the diversity of opinions among visitor groups. Visitors also demonstrated variable understanding of tourism types and ecotourism was the least understood type. The research highlights difficulties in separating visitors into general nature-based tourists and ecotourists.     

Weather Studies in Outdoor Recreation and Nature-Based Tourism: A Research Synthesis and Gap Analysis

ABSTRACT

The impact of weather on outdoor recreation and nature-based tourism has received increasing attention from the research community during the past ten years. This article synthesizes the results of those inquiries, categorizing their predominant themes and identifying knowledge gaps. One hundred eighty-four weather-related articles drawn from a cross-section of international journals served as the foundation for this work. The research synthesis identified three recurring themes: weather-related variables that influence outdoor recreation and nature-based tourism, the importance of geographic research context, and prevailing activity types. A gap analysis indicated an abundance of underinvestigated topics in weather-related studies in outdoor recreation and nature-based tourism. The article concludes with recommendations for future weather-related studies in outdoor recreation and nature-based tourism developed from the predominant themes uncovered in the research synthesis and research needs discovered in the gap analysis.     

Measuring the economic impacts of major sports events: the case of Formula One Grand Prix (F1)

This study was examined the new money generated from Formula One Grand Prix (F1) and the economic impacts of this new money on the host economy using input–output analysis. We find that the impact of the new money from non-local attendees or international attendees is more pronounced compared to that from local attendees. Also, F1 event appears to influence on sports-related industry as well as other industries such as manufacturing industry. Our findings suggest that the host cities should focus on increasing the non-local and international attendees in order to enhance the economic impacts of a sport event.     

Prediction and Reality

Abstract

In a landmark study carried out for the New South Wales State Government in 1976 the present author analysed the economic impact of the meetings and convention industry in Australia. That report laid the foundation for the development of the Sydney Entertainment and Exhibition Centre, although it was not until some time later that purpose-built convention centres began to be constructed in the major convention destinations of Sydney, Melbourne, Adelaide, Brisbane and Perth. The 1976 study provided a benchmark for the early characteristics of the Australian convention industry that can now be updated and critically examined.

Longitudinal studies of this nature are now becoming possible with the passage of time since the first focussed research into tourism in Australia was carried out. This paper sets out the predictions made in 1976 for the likely size of the meetings and convention industry in 1993, analyses the assumptions made then and their impact on those predictions; and compares them with the actual characteristics of the industry in 1993-4. Recent research shows that the original predictions considerably understated the actual growth of this sector of the tourism industry. While differences in methodology make direct comparison difficult, it would appear that the dollar value of the conventions part of the MICE industry in Australia as estimated in 1976 (after correction for inflation) was about 73 percent of the actual result in 1993-94. This shows that the Australian domestic and international convention sector has grown faster than appeared possible in 1976.     

Elucidating the relationships among destination images,recreation experience,and authenticity of the Shengxing Heritage Recreation Area in Taiwan

A destination's image and on-site recreation experience can be regarded as precedents of the authenticity perceived by heritage tourists. Historic images attract tourists to experience the authenticity of a heritage destination. This study examines the linear relationships among destination images, recreation experience, and the perceived authenticity experienced by tourists at the Shengxing Heritage Recreation Area in central Taiwan. In total, 536 usable questionnaires were collected. Analytical results indicate that the cognitive and affective images of a destination directly and significantly affect the recreation experience of tourists at a heritage recreation area. Additionally, recreation experience directly and significantly affects perceived authenticity. Moreover, recreation experience has a significant mediating effect on the relationship between cognitive image and perceived authenticity. We conclude that when tourists visit a heritage-based tourism destination, such as the destination under consideration, these tourists gain tourism image and recreation experiences, which strengthens their perceived authenticity of heritage tourism; as a result, these tourists are more likely to contribute to the development of heritage tourism. Applying this theoretical framework to research on heritage tourism further extends our understanding of the behavioural model of heritage tourists. Finally, this study provides a valuable reference for managers striving to develop heritage tourism.