提升我国零售企业竞争力 发展大型连锁零售企业集团

当前我国零售企业的现状与国民经济快速发展的要求很不相称。我国加入WTO后,零售业竞争加剧,提升我国零售企业竞争力,发展大型连锁零售企业集团已是当务之急。我国要利用当前发展大型零售企业的有利条件。制定出国内零售企业提升竞争力的途径。     

The Gaps in Retail Human Resource Management:

Human resource management is a critical determinant of retail organizational performance and profitability. It is estimated that the retail turnover currently is costing the industry $7.7 billion. If the current trends continue in constant dollars, this figure will be $9.2 billion in the year 2010. In current dollars this estimate will go up to $16.02 billion. Good human resource management can reduce this amount significantly. Despite its importance, retail human resource management remains a largely neglected area. Buildings on a basic model of the human resource management process, this paper provides a brief review of key personell issues, followed by a suggested research agenda. It is maintained that human resource management in the retailing sector has many major gaps. Eliminating these gaps by improving the overall human resource management activity in retailing will yield total quality management (TQM) in retailing and will enhance the retail competitive advantage. Additionally, there will be significant contribution to the overall performance of the total marketing channel.     

浅议我国家电零售业供应链物流管理

随着中国经济的发展和人民生活水平的提高,人们的消费观念和消费需求在不断提升,彩电、冰箱等家用电器,在人们的生活中扮演着越来越重要的角色,中国家电零售业的发展空间极为广阔,家电销售额还在以每年10%以上的速度增长。同时,家电零售业领域也是竞争最激烈的领域之一,在新的经济发展形势下,零售业已经进入了物流竞争时代,本文通过对零售业供应链物流管理内涵的分析,发展现状和存在问题的分析,提出了我国家电零售企业构建物流运作的模式及思路。     

物流企业推行供应链管理模式的对策研究

供应链管理是增强企业竞争力最主要的管理方法之一,在顾客期望提高及产品寿命期缩短的压力下,企业只有全面整合供应链的资源才能生存下去。要排除市场环境标准化及信誉障碍,从战略角度选择合作伙伴,采用先进的管理方式进行运作,引导社会物流供应链系统向高度化方向发展。     

供应链一体化时代的物流管理

本文认为,2005年初美国物流管理协会正式更名为供应链管理协会,这不仅意味着协会的服务对象和领域的扩展,而且从物流的角度看,标志着物流管理进入到供应链一体化时代,从中可以看出物流管理发展的脉络。文章提出,企业物流管理水平和发展阶段是与经济发展程度和市场环境紧密联系在一起的,随着企业经营环境的变化,企业参与世界经济分工程度的加深,物流管理必将朝着供应链一体化的方向发展。     

关于现代物流与市场营销的建议

21世纪的今天,世界经济和市场都发生了巨大的变化.与过去相比,对市场营销的认识也发生了很大的变化.与过去采用同样的观点和方法对市场营销进行认知,仅仅依靠市场战略进行市场营销活动,已经不能适应现代社会的发展了.在这样的背景下,应该通过现代物流与市场营销概念的统一,在重新审视现代物流的基础上,为满足消费者的需求(CS)、建立与客户之间的关系(CR),提出“现代物流与市场营销”的新概念.应当从客户、消费者的角度出发,提出“现代物流与市场营销”的新概念,推动供应链管理的发展.“现代物流与市场营销”这一新概念的提出,具有非常重要的意义.     

物流企业基于供应链的营销管理创新研究

我国中小型物流企业大多由运输企业、仓储企业演变而来,营销理念、营销模式、营销机制、营销策略、营销手段滞后,做"业务"的多,做"营销"的少;贪大求全的多,市场细分的少;拉业务订单的多,建立战略伙伴关系的少;中小型物流企业很多,营销能力强的企业较少.当今的市场竞争是供应链与供应链的竞争,物流企业要谋求生存与发展,在竞争激烈的市场中做大做强.立于不败之地,必须把握国家振兴和发展物流业的大好机遇,贯彻落实"客户至上、服务为本"的经营理念,整合各种资源,加强基于供应链的营销创新与服务,通过导入营销组合、优化营销组合、创新营销组合.融入供应链、协同供应链、服务供应链,不断提高营销力与核心竞争力.     

供应链合作伙伴选择问题研究综述

本文综述了国内供应链管理中合作伙伴选择问题的研究现状。从研究的对象和方法两个方面,对该领域的研究成果进行了分类和总结。最后,结合我国供应链合作伙伴选择中的实际问题,指出了现有研究中仍存在的空白和薄弱点。     

供应链管理背景下的企业营销战略转变

本文认为,供应链管理正在深刻地改变着企业的营销环境与营销方式.促使营销职能从企业管理的前台向后台拓展,从操作层面向战略层面转移.文章提出,在供应链管理背景下,敏捷制造能力正在代替制成品成为提升企业竞争力的关键,敏捷制造正在成为企业产品战略的有机构成,为企业更加有效地适应需求变化作出贡献;另一方面,战略层面的供应链成本优化正在代替单纯的价格战略,并为企业带来更加持续的竞争优势.供应链管理正在促使企业的营销战略发生深刻的变化.     

物流的供应链管理

供应链管理是进入21世纪后企业适应全球化竞争的一个有效途径,一种新的管理模式。本文阐述了供应链的概念,并指出了供应链管理与传统物流管理的关系,同时提出了供应链管理的核心内容,着重讲述了供应链管理模式的实现。     

试论SCM时代我国物流标准化建设

随着全球经济一体化发展,世界采购中心向中国转移,形成本土生产、全球采购、全球销售的供应链管理格局。中国物流只有与国际接轨才能更好地为经济服务,这必须借助于物流标准化平台。本文在分析物流标准化现状的基础上,提出构建我国物流标准化体系的对策。     

发展我国第四方物流的探讨

本文从第四方物流的概念理解开始,阐述了第四方物流的优势,分析了当前环境下推动我国第四方物流发展的主要动力以及现阶段发展第四方物流存在的问题,并提出了解决这些问题相应的思路与对策,旨在促进我国第四方物流的发展。     

The Convergence of Mirroring and Empathy: Communications Training in Business-to-Business Personal Selling Persuasion Efforts

Purpose: This study assessed the value of training in mirroring combined with training in empathy in a personal-selling setting when these two supplement training in more conventional areas. To a large extent, this investigation is exploratory. Previous attempts to probe into this topic do not appear in the literature.

Methodology: Students in personal-selling classes acted as sales representatives in an attempt to sell a service (attendance at a seminar) to small retailers. One group was trained in mirroring and another in empathy. Yet another received instruction in both mirroring and empathy. Finally, control-group members received neither mirroring nor empathy training. Chi-square tests, t tests, Tukey k tests, and an analysis of variance were used. The hypotheses were that mirroring and empathy training, and especially mirroring combined with empathy, would perform better than no training in these areas.

Findings: The analysis revealed that those who were trained in mirroring were more successful in obtaining intent to purchase than were control-group members. Likewise, trainees in empathy were more successful than those without training. Both of these experimental groups performed at levels that did not diverge significantly. Members of the group with instruction in both mirroring and empathy contributed more effectively than any other group.

Originality, Value, and Contribution: This is the first published study that systematically examined the effectiveness of both mirroring and empathy training in a personal-selling setting. Previous writings have presented research relating to nonselling functions. Others have discussed the value of mirroring and empathy in narrative that was not supported by data. The findings of this study suggest that both of these topics of coverage have merit when acting as a supplement to more conventional training content. They reveal that sales managers may be more successful in training members of the sales force if mirroring and empathy training is employed. The investigation supplies support for the proposition that this form of instruction can be useful in both academic and practical applications.     

基于供应链的营销流及其管理协调问题研究

供应链系统的营销流管理问题、营销策略整合协调问题,是一个由供应链引发的重要问题。文章从供应链出发,较为系统的对营销流、营销流系统、供应链营销策略整合、营销流管理协调及效益衡量问题进行研究,力求从理论和现实两个层面拓展营销管理思维,并对供应链理论作有益的补充。     

供应链管理影响因素及评价指标分析

本文认为,供应链凝聚、信息获取能力、区位优势以及信息共享是影响供应链管理成功的四个主要因素,对这四个变量难以直接进行测量。供应链管理成功影响因素测评指标体系是一个多指标的结构,运用层次化结构设定测评指标,从而清晰地表述供应链管理成功影响因素测评指标体系的内涵。供应链管理成功影响因素是总的测评目标,为一级指标,即第一层次;供应链管理成功影响因素中的供应链凝聚、区位优势、信息获取能力、信息共享等四大要素为二级指标,即第二层次;根据各要素的含义和内容,将四大要素(二级指标)展开为具体的三级指标,即第三层次。     

现代物流与企业发展

中国加入WTO后,国内市场和国际市场将会很快地融合在一起,这对国内企业来说,是一个机遇也是一个挑战。市场变大以后,物流水平的高低不仅会影响到企业效益的高低,也直接关系到企业核心竞争力的增强,最终也决定了企业能否不断发展。我们应正视我国专业物流水平与国外发达国家相比存在的差距,充分认识到现代物流对企业发展的巨大作用,借鉴国外著名物流公司成功经验,转变传统的物流观念,优化供应链管理,大力发展第三方物流,促进企业发展。     

A Commentary on the Strategic Application of Service to Product and Consumer Flaws

An ever-changing consumer and the evolving role of service have contributed to the increasing difficulty faced by mar- keters to create a perfect match between products and consumers. The outcome has been an increase in mismatches or flaws. This paper considers the consumer and the product from a critical view- point, emphasizing the concept of flaws as a basis from which to apply service strategies. A new dynamic model is presented which suggests a definition for product and consumer flaws in several con- texts. Moreover, service strategies for responding to product and consumer flaws are presented. Finally, the future of service as a long-term marketing strategy is discussed and its impact on business is examined.     

Supply Chain Management at the Crossroads: Divergent Views,Potential Impacts,and Suggested Paths Forward

The academic field of supply chain management (SCM) is comprised of scholars holding four different worldviews based on their academic heritages. This situation presents both threats and opportunities for SCM scholarship and practice. In this brief paper, we explain why we see this occurring, and actions that academics might take in order to form a more cohesive and effective SCM discipline.     

Competing with Marketing Channels and Logistics in Africa's Booming Markets: An Investigation of Emerging Supply Chain Management Practices in Ghana

Using Ghana as the African context for testing the applicability of supply chain management, this study reveals that firms there place less emphasis on logistics and channels management practices relative to product and pricing marketing mix elements. However, this situation is changing in response to the perceived positive impact of the regulatory and technological environment on market-share competitive performance. Those firms that emphasize integration of both logistics and channels management practices exhibited the strongest competitive market-share and financial performance; firms whose practices placed moderate emphasis on both logistics and channels management integration reported moderate levels of market-share and financial performance. These results suggest that firms in Ghana compete along a continuum of supply chain integration primarily on the basis of the increasingly market-oriented business environment.     

A Global Analysis of Orientation,Coordination, and Flexibility in Supply Chains

Global supply chains are growing rapidly, and the ability to manage cross border logistics operations has become a necessity to maintain a competitive advantage in a dynamic environment. This research addresses current gaps in the literature by investigating the buyer–supplier integration dynamics in a global context with a focus on the antecedents and outcomes involved in the process. Empirical data from 320 U.S. based manufacturing companies that source from overseas was collected and used to test the framework. In addition to providing empirical evidence for the importance of orientation on collaboration, operational coordination, and integration this research explains how manufacturing companies can enhance the flexibility of their global suppliers and how that impact their logistics as well as overall firm performance. Managerial and research implications are provided as well as areas for future research.