Technology and Tertiary Tourism Students

Abstract

This paper presents a students' perspective about the use of technology in tourism education. Expectations and the reality of university study in our technological age are discussed, and recommendations made.     

Perceptions of tourism promotion and business challenges: A survey-based comparison of tourism businesses and promotion organizations

Tourism is an important economic development driver in the U.S. especially in rural areas. Most US regions have tourism-related economic development organizations to assist the local industry. Despite such assistance, however, many tourism-based businesses struggle. One possible reason is a disconnect between business needs and the activities of related organizations. This study uses survey data from tourism-based businesses and tourism promotion and economic development organizations in rural western Pennsylvania and West Virginia to compare how the various actors perceive the most pressing tourism promotion efforts and business challenges. In general, tourism businesses and support organizations agree on the promotional needs of tourism-based businesses and hold similar perceptions about industry problems. However, tourism promotion agencies underestimate the role of the internet in promotions and perceive workforce issues differently than do businesses. Better alignment of priorities within tourism partnerships should enhance promotional and educational efforts as well as the integration of tourism into overall economic development efforts.     

Assessing the Use of Internet Surveys in the Context of Advertisement Tracking Studies: A Case Study of Tourism Yukon's Winter Promotion Campaign

Abstract

As interest in the varying applications of Internet technology has expanded in recent years, so have discussions concerning the relative merits of this medium as a credible means for conducting market survey research. Proponents of this form of on-line surveying claim that as the Internet becomes more universally accepted as a means of communication, its utility for survey purposes will be largely related to its ability to conduct some forms of research faster, better, and more conclusively than other more traditional methods of interviewing. Other supporters highlight the approach's potential research advantages with respect to gaining access to especially difficult-to-find populations, its cost effectiveness from a data collection perspective, and its speed of interaction with respondent populations. Conversely, other researchers express more cautionary perspectives and emphasize that Internet survey methods tend to suffer many of the same shortcomings as those associated with more traditional survey methods: inappropriateness for communication with specific audiences, control over sample representativeness, “self-selection” biases and response turn-around time. As with other emerging market survey research tools, there is a need to systematically explore the strengths and weaknesses of these perspectives in the context of specific research situations. This research examines issues of sample representativeness, “self selection” or non-response bias, and appropriateness of the survey techniques in the context of advertising tracking research. It does this by comparing the socio-economic and behavioral traits of Internet and traditional (telephone and mail) survey respondents participating in a tourism advertisement tracking study in Canada.     

Selling Tourism on the Internet: Analysis of the Balance of Power Between Seller and Consumer During Information Exchange and Negotiation

Abstract

Business on the Internet is experiencing rapid development. Numerous companies in the tourism industry are setting up sites on the “World Wide Web” in order to create virtual shopping, to promote their product lines and to offer a service or to make direct sales. However, the exploitation of this new communication medium works regardless of the consequences of such an evolution on consumer behavior, in particular during the phase of commercial research and negotiation. This article is an analysis of the balance of power between seller and consumer within the framework of Computer-Mediated Communication. The result of this commercial research will make it possible to assess the different degrees of influence on retailers that are competing within the framework of network communication. Recommendations regarding the development of direct sales on the Web will be made.     

Tourism,Health and Quality of Life:

Tourism is regarded by society as being a healthy pursuit and a factor in increasing quality of life. This paper examines concepts of quality of life, health and the promotional tenets of tourism marketing-the "Four S's," and examines the healthiness of these pursuits. The paper questions whether it is repsonsible to continue to use these themes in the future. Finally, a new paradigm for tourism marketing and promotion is presented.     

Malaysia's Tourism Development and Marketing

Abstract

Malaysia has proven itself as one of the most successful and fastest growing economies in Southeast Asia. Being one of the world's greatest undiscovered and unexplored countries, there exists a vast tourism development potential in Malaysia. The Malaysian government in recent years has placed unprecedented importance on the role of tourism in its economic development process. This article reviews recent developments in tourism development and marketing efforts in Malaysia.     

旅游业的转型与区域旅游合作——兼论中、日、韩旅游合作的推进

旅游接待地一般要经历自然发展、接待要素发展、吸引物发展、产业协同发展、目的地发展和区域发展等6个递进的阶段,向高一阶段的跃升就是旅游业的转型过程.中国主要的旅游城市或地区已开始进入目的地发展和区域旅游发展的高级阶段.区域旅游合作有市场互换、市场共享、要素协同和一体化发展等4种基本模式,一体化发展是区域旅游合作的高级形式和最终目标.尽管政府的作用不可或缺,但市场是推动区域旅游合作的基本力量.中、日、韩三国具有构建旅游合作体的可行性和必要性,三方当采取切实有力的措施推进这个巨大工程.     

Travel and Tourism Education in Thailand

SUMMARY

The main principles of the tourism policy as established by the Ministry of Tourism and Sports during 2003–2006 is to develop Thailand to be Tourism Capital of Asia within 3 years starting from 2004 to 2006. To achieve the ambitious government target, the success of any tourism development strategy will be determined to a large extent by human resources, which can deliver efficient, high quality services. The travel and tourism education in Thailand at an undergraduate level was offered in the Faculty of Commerce and Accountancy, Chulalongkorn University in 1955 under the Bachelor of Commerce Degree with a major field of study in “Travel Management.” Prince of Songkla University (PSU) brought the concept of community college from the U.S.A. to put into action by setting up Phuket Community College by offering 2-year diploma program in Hotel and Tourism Management to meet the staff requirement of tourism industry in Phuket in 1977. The findings of 'Baccalaureate and Graduate Degrees in Tourism and Hospitality Studies in Thailand: The Current Situations, Problems and Future Development' studied by Chaisawat (1997) and Chaisawat (2000) found that the situation of the universities/institutes that offered programs in hospitality and tourism had changed with a lot of quantity improvement in terms of institutions, number of staff, and number of input/output students as well as research projects. But the very important issues that relate directly to the quality of graduates, problems and constraints running in the hospitality/tourism programs still existed. The National Economic and Social Development Board (NESDB) (2004) did an in-depth study of the labour force situation among middle- and high-level personnel within the tourism industry in order to increase productivity and capability of the national competitiveness. Chaisawat and Boonchu (2005) did another study on Baccalaureate and Graduate Degrees in tourism and hospitality studies in Thailand in 2003. Both studies also found that the quantity of graduates from the educational institutions was sufficiently to serve the demand of the industry. However, there were problems in terms of quality since graduates' qualifications were not up to the standards required by the employers. Finally the paper recommended that Thailand should be positioned as a centre for hospitality and tourism studies and training, locating at major tourism destinations. In terms of strategic implementation of tourism development, tourism educations and training institutions should play the catalyst and coordinating roles with the stakeholders in each region or destination.     

Studies in Tourism and Hospitality Management

Abstract

Universities around the world are involved in dynamic change as they seek creative solutions in response to a number of educational and structural issues. To be effective, educational methodologies and technologies need to be anchored to the diverse material circumstances characterising different groups of learners. The challenge for universities offering programs of study in tourism and hospitality management is to provide avenues for learning which are reflective of the needs of industry and incorporate the technology now available. One of the more significant responses has centred on the development of educational programs for flexible learning.

This paper is an analytical reflection on the experience of redesigning and developing programs in tourism and hospitality to increase student access to a wide variety of stimulating learning resources and delivery media. In particular, it documents the process of developing, teaching and evaluating a subject entitled, “Asian Cultures in Tourism and Travel” within a three-year Bachelor of Business program that offers concentrations in Tourism, Travel, Hospitality and Leisure Management.     

Tourism life cycle and sustainability analysis: Profit-focused strategies for mature destinations

Tourist destinations tend to follow similar development patterns. Eventually, all destinations enter the market maturity stage leading to a decline in visitors. To prevent visitor decline, tourism managers and policy makers try to reposition their destinations appealing to more tourist segments. A multi-segment strategy is expensive and may create a fuzzy destination image, further accelerating the decline. An alternative strategy extends Zeithaml, Rust, and Lemon’s (2001) customer pyramid theory. This paper applies customer pyramid theory to Turkey’s tourism industry. Precise targeting of the most loyal visitors (Platinum tourists) creates a less costly and more focused marketing strategy leading to a sustainable tourism industry. Loyal Platinum tourists tend to be less price sensitive than other visitors. The discussion includes strategies to convert Gold and Iron category tourists to Platinum providing additional growth opportunities.     

Marketing Strategies for Last-Minute Travel and Tourism

Abstract

Travel and tourism arranged at the “last minute” has become a growing trend among consumers today. Responding to this trend, more and more travel/tourism firms are offering services catering to consumers seeking last-minute travel and tourism opportunities. Yet, clearly, not all last-minute travellers are alike. Variability in last-minute consumer characteristics such as motivations, lifestyles, and benefits sought suggests opportunities for astute marketers and revenue managers to collaborate in further segmenting the last-minute market and developing more effective marketing and revenue management strategies to potentially increase the firms' revenues, profitability, and customer satisfaction. Toward this end, this article evaluates and discusses marketing strategies, marketing mix elements, and segmentation approaches that may be most appropriate for more effective marketing and revenue management in the last-minute travel and tourism market.     

The Role of Food Tourism in Sustaining Regional Identity: A Case Study of Cornwall,South West England

This exploratory paper examines the role of food tourism in developing and sustaining regional identities within the context of rural regeneration, agricultural diversification and the creation of closer relationships between production and consumption in the countryside. It focuses on Cornwall, South West England, an area with rural development issues, increasing tourism impacts and contested issues of regional identity. A literature and policy analysis, and in-depth interviews with 12 restaurateurs, were undertaken in four popular tourist locations. Correlation was found between increased levels of food tourism interest and the retention and development of regional identity, the enhancement of environmental awareness and sustainability, an increase in social and cultural benefits celebrating the production of local food and the conservation of traditional heritage, skills and ways of life. The paper draws attention to three issues: the role of food tourism in increasing tourist spending, the potential role of food tourism in extending the tourist season, and the re-examination of food tourist typologies within a sustainability framework.     

Tourism, peace, politics and ideology: impacts of the Mt. Gumgang tour project in the Korean Peninsula

A number of researchers have postulated that tourism between nations that have been divided or remain hostile to each other may be a means of reducing tension and promoting peace. The Korean Peninsula has remained divided since the Korean War and tensions between the North and South remain high. In the first tangible attempt to develop meaningful relations between the North and South outside of the UN structure, the Hyundai Corporation of South Korea was given permission to build and operate a resort destination at Mt. Gumgang in North Korea. The project has not been well supported by South Korean tourists and has required significant financial assistance from the South Korean Government. The paper examines the background of the project, the issues that were the primary cause for low demand and the role of the project as a vehicle for promoting peace. The paper finds that while tourism may be a method of reducing political tension as suggested by Butler and Mao (Asia Pacific J. Tourism Res. 1(1) (1996) 25) and Yu (Asia Pacific J. Tourism Res. 2(1) (1997) 19), it may also have a darker side and inadvertently become a vehicle for inhibiting peace. Further the paper suggests that in the case of Mt. Gumgang, tourism is the consequence of a political process aimed at rapprochement, not the genesis of the process.     

Limitations of Cross-Cultural Customer Satisfaction Research and Recommending Alternative Methods

SUMMARY

Cross-cultural research in tourism is receiving increasing attention from academics. Little, however, has been done with regard to the assessment of cultural differences in tourist satisfaction. Research in tourism marketing has recognized the need for further research in cross-cultural satisfaction research, and specifically, in equivalence issues regarding the measurement of tourist satisfaction. Consequently, the aim of this conceptual paper is to focus attention on the importance of exploring cross-cultural differences in customer satisfaction research. The principal contributions are three-fold: (1) to emphasize the significance of exploring cross-cultural differences while attempting to measure customer satisfaction in tourism, (2) to recommend alternative research methodology to analyse cross-cultural tourist satisfaction, and also (3) to point out limitations of conducting cross-cultural research in tourist satisfaction from both the theoretical and practical point of view.     

An Educational Game for Tourism and Hospitality Education

ABSTRACT

This paper presents an educational game where players act as travel agents to learn how a travel agency functions. They are provided with an uncertain environment in which they make strategic decisions aimed at maximizing their agency's wealth. Players are expected to make managerial decisions while experiencing how market structures and strategic decision-making can affect commerce within a simulated tourism and hospitality industry. The auction game offers students hands-on experience that assists them in understanding the functioning of markets in all aspects of business. Students are also given an opportunity to interact with team-players, to compete against other students, and to develop an appreciation of the pressures facing travel agencies.     

Tourism,Marketing and Sustainable Development in the English National Parks: The Role of National Park Authorities

This paper examines the work of the English National Park Authorities (NPAs) in relation to aspects of the development of sustainable tourism. The NPAs have implicitly sought to achieve sustainable tourism development since the parks were first designated, striving to balance the needs of visitors and the environment within the context of living, working landscapes. Studies have revealed, however, that some NPAs are not fully championing sustainable tourism development. The paper examines the NPA's use of marketing and marketing perspectives in encouraging sustainable tourism, exploring attitudes, roles and activities. A diverse, piecemeal and sometimes underinformed approach is revealed. The paper concludes with ways forward for English NPAs and for other protected area management organisations.     

Crisis Communication and Recovery for the Tourism Industry

Abstract

As the number of disasters and crises affecting the tourism industry increases, it is becoming necessary to understand the nature of these disasters and how to manage and limit the impacts of such incidents. This paper defines crises and disasters before discussing the area of crisis communication management and crisis communication in the tourism industry. The paper then applies the foot and mouth disease (FMD) which occurred in the United Kingdom to crisis communication theory at a national level (by examining the response of the British Tourist Authority) and at a local level (by examining the response of a District Council). The response was limited in part because of a lack of preparedness, but also due to the nature of the foot and mouth outbreak, and the speed and severity of international media coverage. Action was taken in the emergency phase of the crisis and was reactive involving inconsistency in developing key messages to stakeholders, partly due to confusion and a lack of information at the national level. Recovery marketing was also limited due to the length of time of the disease outbreak. This paper provides lessons for destinations and organisations are discussed which may help develop crisis communication strategies for tourism organisations.     

Regional Development Strategy for Increasing Cultural Tourism Business in South Korea

Korea's traditional distribution market is at a turning point, and the international paradigm of distribution is also gradually declining in terms of numbers and sales. As such, the Korean government has developed cultural tourism to revive regional economies, which are losing competitiveness, by expanding the new distribution field, such as large discount stores and Internet shopping. The results of the empirical analysis indicate that several factors have a significant influence on profitability and success: traditional factors, gender and age, the intention to return, products and competitive prices, and amenities. This paper illustrates how Korea's national and local governments oversee cultural tourism business through case studies in Korea. For a developing country, cultural tourism is a valuable policy in terms of regional development and, by extension, of regional economic revitalization.     

Cider and the Marketing of the Tourism Experience in Somerset,England

Summary

The paper provides a background to the history, development and importance of the cider industry to the county. A case study approach is then adopted, in order to demonstrate the richness of cider experiences available to the tourist travelling both through, and within, Somerset. Three case studies of individual firms are provided. The paper notes that a firm's reasons for engaging in tourism bear great similarities to those utilized by wineries. The paper also highlights the importance of collective marketing strategies at both the firm and business level.