The Future of the Meeting,Incentive, Convention,and Exhibition (MICE) Industry Buyer-Seller Relationship

ABSTRACT

Business on the Internet and in the MICE industry are both experiencing rapid development. The construction of dedicated-convention centers, usually by the public sector, in large cities reflects this trend. In order to obtain a return on investment in the competitive MICE market, centers must competitively market themselves on the global stage, and the World Wide Web has provided the ideal vehicle. Findings from this study indicate that while the Internet and the Web are providing branding and information services, to date, clients still prefer printed promotional material and personal interface as a way of doing business. In the MICE market, marketing collateral appears to have a very short shelf life, with updates having resource implications for each center.     

影响饭店培训效果因素的实证分析

饭店培训理论研究者和实际工作者经常面临这样的困惑 :培训搞了不少 ,但实际效果却不理想。只有把培训过程内外的相关因素都考虑在内 ,我们才能全面地看待、思考和解决有关培训效果的问题。本文根据文献研究和实证研究结果 ,分析影响饭店培训效果的因素 ,比较诸因素对培训效果影响的差异。     

An Exploratory Study of the Level of Disaster Preparedness in the Canadian Hospitality Industry

Disaster planning is an important, but often neglected, part of leading an organization. Currently there exists little data on the level of disaster preparedness of organizations in the Canadian hospitality industry. In this article we present the results of a survey of a representative sample of organizations in this industry to assess the level of disaster preparedness. Results reveal an overall low level of preparedness. Implications of these results are discussed and recommendations for research and practice are suggested.     

外部学习能力与企业竞争优势——基于珠三角地区酒店业的实证研究

基于知识观和组织学习理论,通过对珠三角地区110家酒店企业的问卷调查,运用SPSS12.0以及LISREL8.72等统计软件,本文就以下问题展开分析:其一,探讨外部学习能力与酒店竞争优势之间的关系;其二,将知识资源视为影响外部学习能力与酒店绩效之间关系的中介变量,考察外部学习能力、知识资源以及绩效三者之间的关系.研究结果发现:外部学习能力与组织知识之间存在着显著的正相关关系;知识资源在外部学习能力与酒店绩效之间扮演着完全中介作用.因此,酒店企业应该注重通过建立学习型战略联盟、外部顾客内部化、标杆学习等方式来获取外部知识资源,进而提升其核心竞争力.     

如何提高饭店业一线员工的服务补救绩效:模型与实证

文章应用巴顾兹(Bagozzi)的态度模型,采用结构方程建模方法,构建并验证了基于饭店业一线员工感知视角的服务补救绩效预测模型。实证结果表明:(1)一线员工对授权、培训、奖励以及对饭店进行顾客抱怨管理的感知正向影响其工作满意度;(2)顾客抱怨管理和授权不仅通过一线员工情感变量(工作满意和情感承诺)的中介作用间接正向影响服务补救绩效,还能够直接预测服务补救绩效;(3)一线员工的情感变量是解释员工培训和奖励正向影响其服务补救绩效的完全中介变量;(4)工作满意直接正向影响一线员工的情感承诺,而在工作满意和服务补救绩效之间的间接正向影响关系中,情感承诺变量起到了全部中介效应。文章最后总结了对服务补救理论和饭店业管理实践的贡献。     

我国饭店业高管团队运作过程对企业绩效影响的实证研究

高管团队对企业绩效具有重大影响,这种影响是通过高管团队运作过程而发生的.本文基于行为整合概念研究高管团队运作过程及其与企业绩效的关系,对高管团队成员沟通频率较高的饭店业进行实证研究.通过饭店业高管团队行为整合与团队效能及企业绩效关系的实证研究,发现行为整合对团队决策效能有显著的正向影响,并对饭店的经济绩效产生直接的积极影响.本研究还发现团队决策质量与行为整合是相互作用的,即团队行为整合越高,越有利于制定高质量的决策,越有利于促进团队行为整合.