Significant Choice and Crisis Decision Making: MeritCare’s Public Communication in the Fen–Phen Case

This study examines the communication strategies employed by MeritCare’s public relations staff during the fen–phen case. The ethic of significant choice was the primary lens for the study. The study revealed that MeritCare’s public relations staff members believed they did, in fact, follow the ethic of significant choice. Specifically, they perceived that the biases held by staff helped maintain the public’s safety as the primary issue during the fen–phen events. They also believed that their communication strategies allowed them to avoid ambiguity and emotionalized language. Finally, the staff members felt that teaming with Mayo Clinic in Rochester, Minnesota enabled them to influence the marketplace of ideas by capitalizing on the credible standing of Mayo Clinic.Renae A. Streifel (M.A., North Dakota State University) is a public relations specialist for the MeritCare Hospital group in Fargo, North Dakota. She studied the MeritCare case for her Master’s thesis.Bethany L. Beebe (M.A., Purdue University) studies crisis communication from an organizational perspective. Shari R. Veil (Ph.D., North Dakota State University) is an assistant professor in the Gaylord College of Journalism and Mass Communication at the University of Oklahoma. She studies crisis communication from a public relations perspective.Timothy L. Sellnow (Ph.D., Wayne State University) is professor of communication, North Dakota State University. Along with an extensive publication record, he has worked with several US government grants which provide some of the context for his study of crisis communication from an organizational perspective.     

Role-Playing a Public Relations Crisis

Abstract

Crisis management affects all institutions. Organizations now operate in a media-saturated world where individuals can disseminate information instantaneously across the globe via the internet. As a result, ensuring future business leaders have an understanding of how crises develop and what alternatives exist is a valuable educational outcome. Through a role-playing exercise, students undertake crisis management for a fictitious organization. The exercise, according to participants, provides a realistic environment where higher level learning (as compared w th merely listening to lectures) resulted. Role-playing also improved student awareness of the components of good crisis management and prepared them to handle a crisis.     

公共危机中的政府传播研究

经济与社会发展的转型期是矛盾的多发期,一些矛盾处理不当会导致群体性公共危机。本研究总结了公共危机产生的种类与原因,归纳了政府积极传播对化解公共危机的作用。通过对公共危机中有害信息传播规律的分析,并联系我国当前的传播现状——传播理念、方法、方式滞后;传播渠道协同性差;政府与部门之间无法信息共享;传统政府组织结构传播效率低,提出了改善公共危机中的政府传播需要改造传统的＂政务流程＂;完善危机政府传播机制;构建政府传播的电子政务平台。     

浅析中小企业的危机公关策略

随着市场竞争的日趋激烈,缺乏危机管理机制的企业是没有竞争力可言的,特别是针对中小企业应该有效地开展危机管理,预防、妥善处理危机,把危机造成的损失降低到最低限度,甚至将危机化为转机,才能不断提升其综合竞争能力。     

中国公共危机管理的困境与出路——一个宏观的分析

当前,中国公共危机管理面临着理论困境和实践难题,其根本原因在于理论研究和实践均陷入了“国家或政府中心论”的窠臼。走出困境,需要跳出“国家或政府中心论”,借助现代协同学理论与治理理论,革新公共危机治理范式,实现公共危机协同治理。为此,必须大力培育和发展社会资本。     

网络媒体环境下企业危机公关分析

企业发展过程中难免遭遇危机,从发生机理、发展路径到应对策略,网络环境下的危机与传统环境下的危机有很大不同。通过梳理网络环境危机的特征,建立公关危机的生命周期模型,并结合家乐福、三株等案例对网络环境下的企业危机公关进行比较分析,认为在网络媒体环境下危机成型时期主动联络媒体,能有效控制风险并顺势转危为机;同时也提出了进行危机公关的策略。     

我国公共危机管理法制建设存在的问题与对策思考

2007年,我国人大常委会审议通过的《中华人民共和国公共危机事件应对法》,是新中国第一部应对各类公共危机事件的综合性法律,标志着我国规范应对各类公共危机事件共同行为的基本法律制度已经确立,但还存在着法规体系不健全、应急法制的实施环境有待进一步改善、应急管理的法制执行不到位等问题。我国应不断地修订和完善危机管理法律体系、营造良好的法制环境、加大职能部门执法监管力度,使危机管理工作逐渐进入了制度化、规范化和法制化的轨道。     

管理者如何应对企业危机

危机事件有损于企业形象甚至影响企业的发展与生存,提升管理者的危机处理能力是企业应对危机的重要技能。应对企业危机,要求管理者有突出的信息收集、处理能力和管理沟通能力。管理者更应积极主动承担应有的责任,及时采取补救措施,积极做好预防及评估工作,完善企业管理机制,使企业走可持续性发展道路。     

Public Relations Autonomy, Legal Dominance, and Strategic Orientation as Predictors of Crisis Communicative Strategies

This article investigates the factors affecting how public relations autonomy, legal dominance, and strategic orientation affect crisis communicative response in corporate contexts. Communication managers, crisis managers, public affairs managers, and/or public relations managers were solicited from Taiwan’s top 500 companies to participate in a survey. The results revealed that, in contrast to public relations autonomy being the strongest and sole predictor of concession strategy, legal dominance could predict defensive and diversionary responses in crisis events. The article concludes with a discussion of practical applications and theoretical implications.     

现代企业危机管理及其应用

危机是一种不稳定的状态 ,随时随地都会发生。根据危机及危机管理的界定 ,对危机防范策略和危机管理策略两种不同的危机处理方法进行了比较 ,并讨论了危机管理在人力资源管理和组织文化建设中的应用。     

基于“多米诺模型”的产品伤害危机形成机理研究

产品伤害危机是企业危机中经常存在且最为致命的一种危机,其发生与企业内外部多种因素有关,这些因素伴随着产品伤害危机产生、发展的全部过程,从演变机理来看,这个过程构成了一个多米诺骨牌模型。产品伤害危机形成机理的多米诺骨牌模型为企业有效控制产品伤害危机的发生和扩展提供了有益的借鉴,根据该模型,企业可以从加强管理提升产品质量、积极主动承担一切责任、增强危机公关能力等方面对产品危机进行有效管理和控制。     

论西藏旅游业危机管理系统的构建

安全是一个目的地、区域或国家发展旅游业的基本条件,也是旅游经济持续增长的基本决定因素.目的地处于危急事件中时,其旅游业的发展会受到相当程度的影响,从而陷入低迷.危机事件对西藏旅游业主要有四个影响维度,即对旅游基础设施的影响、对旅游地形象的影响、对旅游地经济的影响、对旅游客源地的影响.建立西藏旅游业危机管理系统是解决西藏旅游业发展的危机管理最适合的策略,该系统包括旅游危机预警系统、旅游危机处理系统和旅游危机公关系统.构建西藏旅游业危机管理系统,有助于实现西藏旅游产业链的稳定性,提高西藏旅游业危机意识和防范危机的能力,增强整个旅游行业的"免疫力".     

Ethics of Justice and Care in Corporate Crisis Management

Despite the importance of ethics in corporate crisis management, they have received limited attention in the academic literature. This article contributes to the evolving conversation on ethics in crisis management by elucidating the ethics of "justice" and "care" and distinguishing between them. Examples of the two approaches are offered through consideration of cases in corporate crisis management, including the alleged glass contamination case faced by Gerber Products Company, and, the shooting tragedy at San Ysidro faced by McDonald's Corporation. It is argued that both an ethic of justice and an ethic of care can be appropriate approaches in corporate crisis management. Areas for future research are discussed.     

企业应对危机的知识管理思想源起与意义

企业危机管理思想发展历经了朴素危机阶段、科学危机管理阶段、扩大的危机管理阶段、企业危机管理阶段、信息管理阶段和知识管理阶段。“T”型理论表明,危机管理和知识管理是企业生存与维持、竞争与发展的两大基石。在市场环境日益复杂的今天,企业离不开危机管理,而危机管理又离不开知识管理的支持。     

农民合作经济组织危机信息管理机制的构建

农民合作经济组织在其发展过程中,会不断面临各种危机。在分析农民合作经济组织危机信息的来源、组织的利益相关者及其信息环境的基础上,提出组织危机信息管理的三维机制。完善的危机信息管理机制可以使组织及时收集危机管理全过程中的各种信息,并通过对危机信息的管理活动,提高组织应对危机、解决危机的各种能力。     

Seeking Competitive Advantage in a Deepening Crisis

ABSTRACT

This paper examines how Export Processing Zone firms in Zimbabwe have responded to the economic crisis in Zimbabwe. The study investigated how exporters are responding to dissipating competitive advantages. Data was collected from a sample of 30 firms. It was analysed through factor analysis to extract constructs considered competitive advantages or disadvantages. Results show competitive advantages pursued are centred on three key factors, i.e., production, pricing, and product. Competitive disadvantages are in the area of product quality and pricing. The two competitive disadvantages are developing a contagious effect on the remaining advantages, thus, deepening the firms into the crisis.     

全球金融危机下的中韩经贸关系调整及对策

中韩建交16年来,两国互为重要的贸易伙伴。"次贷危机"的爆发对中韩两国经济与贸易形成重大冲击。包括贸易逆差在内的中韩双边经贸关系中的固有问题发生了一定变化。面对全球金融风暴,中韩两国应该加强金融合作、改善贸易环境,同舟共济、勇闯难关。     

旅游行业危机管理的作用及机制浅析

2020年新冠肺炎疫情的暴发和蔓延对旅游行业形成了巨大冲击。文章对旅游行业的突发危机事件的含义和形成原因进行了阐述,针对旅游行业提出了危机管理的作用,并为旅游行业危机管理机制的建立与完善提出了思考:政府部门需要建立旅游危机的常态化管理,形成并完善危机事件信息发布机制,及时扶持受危机事件影响的相关旅游企业;旅游行业需要增强危机管理意识,建立旅游危机应对机制,主动关注和对接危机下的扶持政策,以及融合数字经济,创新经营模式。     

基于企业社会责任理论的危机管理策略研究

面对日益复杂的市场竞争态势,有效的危机管理对于企业的生存和发展至关重要。实践与研究表明,企业社会责任是有效危机管理的核心。本文从企业社会责任的理论角度出发,探讨企业社会责任和危机管理之间的关系,并结合企业社会责任管理和危机管理,给出基于社会责任的危机管理策略。     

对话性：大学英语跨文化双向传输教学的理论支点

跨文化交际的本质决定了大学英语双向传输教学的本质在于对话性,巴赫金外位性理论及其对文化交流的分析,揭示了跨文化交际所具有的平等性、对话性、开放性特征,这一理论将支持我们以一种更开阔的学术视野和更平和的心态来对待文化传输,帮助我们解决教学中目的语文化与母语文化失衡的问题,并对具体教学活动牵涉的教学参与者、教学内容、教学方法诸要素予以新的认识和调整,进而在此基础上去探索构建一个更有利于文化双向传输的大学英语教学模式。