浅析基于市场营销的企业物流管理

企业取得持续性竞争优势,离不开正确运用市场营销策略。而物流管理是企业获得持续竞争优势的一个关键因素。以市场营销的视角,分析在市场营销系统中企业物流管理的作用,提出通过物流管理优化企业营销的策略,提升企业核心竞争力。     

International Production Sharing Opportunities in Mexico and the Caribbean

Abstract

In an effort to take advantage of access to valuable resources and increased market presence, many U.S. manufacturers have pursued production sharing relationships in a variety of overseas locations. These efforts are seen as methods of combating several threats to firm performance: increased domestic production costs, escalating international manufacturing competition, and ever changing barriers to entry regulations. From the perspective of an integrated North American competitive strategy, two geographic areas-Mexico and the Caribbean Basin-have received much attention as potential operating locations. Using a survey of corporate managers responsible for strategic business unit operations, this study investigates and compares the manufacturing and logistics performance of U.S. manufacturers operating in Mexico and the Caribbean. Relationships between logistics performance, manufacturing performance, and firm performance are examined and managerial implications are discussed.     

市场营销推广领域应用第三方物流的优势分析

随着中国市场在世界市场中地位的不断提升,越来越多的跨国公司看重中国市场的开发,在中国的市场营销推广策略也越来越受到重视。市场营销推广领域应用第三方物流从而获得竞争优势是由营销推广业务的特性决定的,已成为目前发展的必然趋势。随之而来的便是大量第三方物流企业与跨国公司在市场营销推广领域的合作日益加深。第三方物流应用在市场营销推广领域拥有广阔的发展前景,也面临更多的挑战。与此同时,如何更好地利用第三方物流从而降低企业整体市场营销推广成本,已经成为目前许多企业正在不断探讨和研究的问题。     

Reaching the customer: Strategies for marketing and customer service

The author suggests that logistics and marketing can combine to provide a sustainable means of competitive advantage. Many marketing executives never consider the very substantial contributions which effective logistics management could make to success in the marketplace. “Marketing Logistics” can lead to success by securing a cost advantage through increased efficiency and by maximising added value through customer service, providing high levels of service at lower cost.     

网络时代物流企业的营销策略探讨

互联网的深入和普及,使物流企业间的竞争进一步加剧,客户的需求也在逐步提高。如何通过网络营销策略在网络时代的经济浪潮中获取竞争优势,已经成为众多物流企业日益关注的问题。本文概括了电子商务和网络给物流企业带来的变化,对物流企业如何开展网络营销策略提出了若干建议。     

Logistics Outsourcing in the United Arab Emirates

Abstract

This paper examines the usage of third party logistics services in the United Arab Emirates using empirical research, which explores (a) the extent of usage of logistics services by companies, (b) the duration of such usage, (c) antecedent decision-making processes and (d) consequent impact on the organization. Data collected from 142 firms indicate that more than 90% of firms are satisfied with their service providers and regard the usage of third party logistics services favorably. Almost 85% of firms surveyed indicate a moderate to substantial increase in their usage of logistics services in the five years preceding the collection of data. Finally, this paper outlines implications for logistics managers based on evidence gathered.     

The Internet,Strategy and Performance: A Study of Australian Export Market Ventures

ABSTRACT

This study examines the impact of the Internet, firm-specific characteristics, market characteristics, and export marketing strategy on export marketing performance. The unit of analysis was an individual product/market export venture. Data were gathered via a self-administered mail survey of 315 Australian firms involved in exporting. The findings indicate that, when the Internet was used for communication purposes and to provide the firm with a competitive advantage, it had a significant impact on export marketing performance. Firm-specific characteristics and export marketing strategy also had a significant impact on export marketing performance.     

Determinants of Poland's Competitive Advantage in the Logistics Sector

Abstract

This paper discusses the transformation within the distribution and logistics sector in Poland. The privatization process and business growth, in conjunction with foreign direct investment, have created a very competitive environment. A modified version of Porter's determinants of the competitive advantage model is used to illustrate changes in this industry. Models are presented depicting business logistics in Poland before and after the transformation. Twelve firms operating in this sector were studied. Problems and opportunities are discussed as they relate to business logistics in Poland. Eventual membership in the European Union will further expand markets, as well as modernize Poland's infrastructure and business logistics systems.     

Creating and marketing Distinctive Competency in Small Public Accounting Firms

ABSTRACT

Small public accounting firms face fierce competition on a crowded and homogeneous playing field. A framework is available to help accounting firms stand out from the crowd and gain a competitive advantage. Distinctive competencies are skills, activities or capacities that a business is uniquely good at in comparison to its competitors. This article discusses the various kinds of distinctive competencies and the primary competencies suitable for small public accounting firms. The discussion includes the requirements for creating a competitive advantage, steps to creating distinctive competencies, and marketing implications. The conclusion includes suggested research needs.     

论物流企业的营销战略

现阶段,我国物流企业仍属典型的粗放式经营,对市场营销重视不够,研究不够,致使大部分外包物流服务的企业对物流企业的服务不满,因此,研究物流企业的营销问题意义重大。结合中国当前物流市场现状,研究适合各类物流企业的营销战略类型及其特征差异,并进一步提出营销战略的实施条件。     

“Standards” as a Service Marketing Tool

Abstract

Standards have the potential to be a significant tool in the marketing of services, just as they have been in the marketing of products. Ranging from regulatory to voluntary, product-based to producer-based, standards can increase the competitive position of a product by reducing customer uncertainty. However, the lack of a framework for understanding and designing standards has limited their application in service industries.

Examination of existing standards suggests a framework of five key dimensions. Through the example of chemical management services (CMS) we show how this can be done, resulting in three options for the CMS industry. Using this framework as a guide, other service industries can determine if a standard would provide significant competitive advantage and, if so, design the optimal standard for their market conditions.     

市场营销物流及其技术应用

文章指出,市场营销物流管理对于创造企业竞争价值具有重要战略意义。为实现生产物流和营销物流的无缝连接,文章提出,应将计算机技术、统计学和运筹学管理方法应用到营销物流过程中,打破生产和营销组织的边界,将以功能为核心的组织结构转变为以流程为核心的组织结构;建立一体化的物流业务流程,实现信息的实时共享及业务规划的动态调整;使供应链和营销服务链协调统一,为顾客提供最优价值链;建立服务响应物流,为顾客提供高效良好的服务。     

Change in international market strategy as a reaction to performance decline

While a great deal of research has explored how international marketing strategy influences performance, researchers have paid scant attention to understanding changes to international marketing strategy resulting from firm reaction to past performance. In this study, organizational learning theory addresses when and how international marketing strategy will change. Employing data from over 500 exporters, the results, which are consistent with theoretical predictions, indicate that (1) firms are generally not prone to inertia and do, in fact, change their international marketing strategy when facing declines in performance, and (2) that the direction of change depends on the level of competition in the specific foreign market, with firms adapting their international marketing strategy in low competitive markets and standardizing their international marketing strategy in highly competitive markets. The paper includes implications for academics and practitioners.     

优化和创新物流外包服务的4Ps与4Cs

物流服务外包是一种新的管理理念,是一种新的经营模式。作为承接物流外包服务的第三方的物流企业要关注发包方的营销管理,要不断优化和创新本企业的4Ps与4Cs营销组合,为客户增值,努力构建互利共赢的供应链,以获得长期的竞争优势。     

Taking marketing strategy risks with seemingly no expected gains

This paper investigates the competitive rationale for firms to invest in marketing activities aiming to enhance valuation and achieve differentiation and competitive advantage, while carrying the strategic risks of causing unintended negative consequences. We build a stylized theoretical model where firms offering similar (homogenous) products are competing by determining their marketing strategy and pricing. Each firm must choose between several marketing activities that have different potentials of enhancing consumers’ product valuations while carrying some risk of lowering consumer valuation if unintended negative outcomes occur. The stochastic nature of marketing implies that (1) even when both firms invest the same amount of money aiming to enhance product valuations by the same level, there will be a variety of (posterior) vertical differentiation scenarios where the consumers could value either firm’s product as better as or worse than the rival’s. (2) The firms may employ marketing activities that do not even lead to gains in consumer product valuation in expectation. The duopoly model analysis indicates that associated with strategic pricing, even such stochastic marketing activities may constitute desirable strategies for two a priori symmetric firms in order to avoid a Bertrand type competition as the benefit from differentiation is found to be significant enough to offset the unintended negative outcomes. The oligopoly model analysis indicates that there is an increased incentive to take marketing risk when there is a greater level of competitive intensity in the marketplace. Preliminary experimental evidence is presented to support the main findings from theoretical model analyses. The paper thus provides important managerial implications for firms contemplating investment in seemingly risky marketing activities.

     

Is the Country of Origin the Fifth Element in the Marketing Mix of Imported Wine?

Abstract

The research builds a theoretical understanding and managerial debate of country of origin effects for agricultural produce for which the growing country and region have been regarded as important bases for differential advantage. Especially, it is focused in the wine industry, which has faced unprecedented competitive marketing challenges over the last decade.     

THE IMPACT OF INTERNAL MARKETING EFFORTS IN DISTRIBUTION SERVICE OPERATIONS

Marketing efforts can offer firms a greater competitive advantage by overtly stimulating the impact of frontline logistics employees on customer value creation. In such a situation, internal marketing becomes the strategy of choice in both service and product support contexts. A broad marketing mix framework is introduced shifting the traditional application from marketing products to marketing the workplace to logistics distribution employees. Research findings support a multidimensional operationalization of internal marketing. Holistic tests indicate that internal marketing on an interpersonal level is associated with satisfied and higher performing distribution center employees and increased interdepartmental customer orientation.     

Towards an Improved Understanding of Industrial Services: Quality Dimensions and Their Impact on Buyer-Seller Relationships

ABSTRACT

The rapidly growing field of services marketing has had a strong focus on consumer services. This article deals with industrial services, i.e., services provided by a manufacturing company to organizational customers. The authors suggest a triangular model of industrial service quality involving a distinction between structural, process-related, and outcome-related aspects. These three quality dimensions are shown to have strong impacts on the customer's trust, satisfaction, and commitment. The authors discuss theoretical and managerial implications of their findings.     

The Role of Soft Factors in Implementing a Service-Oriented Strategy in Industrial Marketing Companies

ABSTRACT

It has been recognized that in today's highly competitive industrial markets, one of the few ways left to gain differentiation from competitors is by offering value-added services. To do so, however, requires a service-oriented strategy and the active implementation of this strategy which includes significant internal changes in management philosophy and approach. Unfortunately, no study has examined the implementation aspects of a service-oriented strategy. In this context, our research focuses on two important “soft factors,” corporate culture and human resource management, that are necessary for a successful implementation of a service-oriented strategy in industrial marketing companies. We analyze the mediating role of these two soft factors in the causal chain leading from a service-oriented strategy to organizational performance. We find that the soft factors play an important mediating role in the link between a service-oriented strategy and organizational performance.     

Developing trends in the marketing of life insurance

The personal financial services industry is being changed drastically by a number of legislative and other measures. As a result, life assurance companies are having to reappraise their use of marketing methods in a highly competitive environment. This paper investigates the major industry marketing trends which are occurring particularly in the areas of advertising, distribution, new product development and price. The role of IT is highlighted.

The trends are set against a backcloth of an analysis of market penetration by a range of personal financial services products. The paper ends by outlining likely future trends in the use of marketing methods by assurance companies as part of their competitive strategies.

Data are presented from published sources and from a series of personal interviews with marketing executives in the industry.