饮食旅游动机对游客满意度和行为意向的影响研究

饮食旅游是近年来发展最快的旅游类型之一,但有关游客动机和行为的研究却很少.文章构建结构方程模型,剖析饮食旅游的推动和拉动动机要素,明确旅游动机对游客满意度和行为意向的作用机制.在澳门进行问卷调查获得368个有效样本后,检验假设模型,发现饮食旅游的推动动机为休闲放松、饮食猎奇和文化探索,拉动动机包括饮食产品和配套服务;休闲放松、文化探索和饮食产品对满意度有正向影响,饮食猎奇要素对行为意向有正向影响.文章从供求两方面明确了饮食旅游的参与原因及其后续效应,为发展饮食旅游、提升游客满意度和忠诚度提供了指导.     

旅游解说系统规划初探--以浏阳道吾山引路松景区为例

本文以浏阳道吾山引路松景区旅游解说系统规划为例,介绍旅游解说系统规划的概念与分类,阐述旅游解说系统规划的重要意义,明确其在旅游规划中的地位和作用,探讨旅游解说系统规划的基本思路、规划方式和规划理念。     

Segmentation of Mega Event Motivation: The Case of Expo 2010 Shanghai China

The purpose of this study was to examine the motives of Chinese nationals who attended the Expo 2010 in Shanghai, China, and to understand their perceptions about service quality, satisfaction, and behavioral intentions. The results of this study revealed six motivation factors and three mutually exclusive clusters based on their motives. In particular, the “multipurpose experience seekers” showed more favorable service quality perceptions and higher satisfaction than their counterparts. The three segments based on their motivation also demonstrated significant differences in selected sociodemographic variables, which could be used effectively by the event organizers. Marketing implications and suggestions for attracting visitors to a mega event were presented.     

论旅游权利应是旅游立法的宗旨和目标

旅游立法的核心问题是明确立法精神和价值取向。由此出发,旅游立法的根本宗旨只可能是指向公民旅游权利的实现和旅游权益的保障,而不应当是为了调整部门权力关系和商业机构的利益分配。     

旅游者网络社区的功能与市场意义研究

本文通过对旅游者网络社区大量原始文本的定性分析,揭示了旅游者网络社区所存在的三大功能,即旅游信息资源积累和查询功能、旅游咨询功能、旅游组织功能;进一步分析了旅游者网络社区对于旅游网站和旅游信息化建设的意义,以及在旅游迅速发展特别是自助旅游成为主导趋势的时代对于旅游消费行为的培养,和在旅游市场竞争中所起的宣传和优胜劣汰作用.     

Japanese Visitors to Guam: Lessons from Experience

Abstract

Naisbitt (1994) notes that 60 percent of the world's radio broadcasts, 70 percent of the worlds' mail, 85 percent of international phone calls and 80 percent of computer data are in English (pp. 24-25). Perhaps a similar preponderance exists in tourism literature. But beyond this language orientation there is a “Western” orientation of thought regarding tourist behavior and culture that might influence survey design and research methodology. This may leave researchers less able to understand the heterogeneous Asian travelers that are traveling in increasing numbers. It is important to understand the culture of the sending country when analyzing tourist behavior and motivation. This paper illustrates how understanding Japanese culture enhances the development of survey instruments as well as the interpretation of survey results. Examples are taken from the quarterly visitor exit surveys conducted on the island of Guam, a U.S. territory that serves as one of the major short-haul destinations for Japanese travelers.     

旅华外国散客旅游流地理分布和网络结构研究

散客旅游是全球主流旅游方式,入境散客市场在中国入境旅游市场中也占据重要地位。文章主要采用问卷法采集数据,研究样本总量1451份,运用地图分析法研究旅华外国散客旅游流的分布和扩散规律,运用社会网络分析法研究旅华外国散客旅游流网络结构特征。研究发现:散客以北京、广州和上海为主要出入境口岸,以香港为辅助口岸,旅游线路以单目的地、短线为主,平均到访目的地数量较少;北京和广州是单目的地散客的主要旅游目的地;多点散客旅游流集中分布在中国人口线东南部,以"北京—西安"之间的流量最大,并形成了长三角、珠三角、川滇3个区域性集中分布区;散客旅游流网络规模较大,但网络密度较低,整体结构松散,发育程度较差;网络具有小世界特性;网络中的节点可以划分成综合性节点、枢纽节点、重要节点和一般节点4种角色类型。文章首次从宏观联系的视角对旅华外国散客旅游流进行了整体研究,丰富和拓展了中国入境旅游流研究内容。     

旅游流在区域内聚:从自组织到组织--区域旅游研究的一个理论框架

首次提出并研究"旅游流的区域内聚"现象.根据系统的自组织与组织原理,以江浙沪地区为例,研究在旅游流的区域自组织演化中所形成的旅游中心城市,并研究以这些旅游中心城市作为节点而形成的区域空间结构和基于这种区域形态的区域旅游空间组织.     

Agritourist Needs and Motivations: The Chiang Mai Case

Agritourism has contributed to the growth in Thailand's tourism industry. Having said that, many of agritourism businesses are not successful as they do not know what agritourists need and/or are looking for. The purpose of this study is to examine what agritourist needs and motivations are and how they correlate among themselves. The samples in this study were domestic agritourists who have stayed at agritourism accommodations and/or visited agritourism attractions in Chiang Mai, Thailand. In turn, this research has identified three groups of agritourist needs and three groups of agritourist motivations. Strategic implications for agritourism providers are proposed.     

The Opportunities and Limitations of the Internet in Providing a Quality Tourist Experience

ABSTRACT

It is more than a decade since hyped stories about the impact of Internet Technology in the tourism industry have caused much of a stir in the minds of academics, practitioners and public policy makers, among others. Most of the discourses figured throughout around the theme painted pictures of a myriad shades and hues of the days to come. Internet-based marketing and e-commerce are two major, interrelated areas of development impacting the sector. The former reduces information asymmetry between tourists and ultimate service providers in destinations. The latter was predicted to eliminate intermediaries who are either information brokers or those guaranteeing services at the destination. This is true all the more in an environment where tourism is a global industry (with some part of the value chain in the country of origin of the tourist and the remaining in the countries that are destinations) and extremely dependent on information and communication industries. Today, the consumer has more information to make decisions and to access sellers globally, with almost real-time market information providing him with new quality service and experience. With this fundamental power shift of producers to consumers, the way in which marketers think needs to adapt (Corfu, Laranja & Costa, 2003). This paper is focused on the case-study “Solares de Portugal” and basically aims to find out: (1) the importance given by the manor house owners to specific features of travel-related websites' design and their global evaluation of the “Solares de Portugal” website; (2) the perceptions of Internet users on the before mentioned features' website effectiveness as well as their global evaluation of the “Solares de Portugal” website; (3) the correspondence between the two perspectives. The study has provided conclusive evidence about the relevance of efficient website services, as well as other practically employable findings. Thus, it seems reasonable to conclude that society is becoming more familiar with technology, in particular with the PCs and the Internet. This means that the travel industry has now the opportunity to deploy the Web in a more accurate, agile and innovative way. The tourist experience begins with its planning and anticipation stage (Liebman Parrinello, 1993) in the context of which the Internet may provide new quality experiences. From the perspective of the demand side, this may lead to new opportunities of improving the quality of operations and services through the Internet. However, further research will be necessary to dig deeper into those business implications.     

中国旅游热点居民生活质量感知评价关联度的实证研究

本文从旅游目的地居民角度出发,以中国历史文化名镇第一水乡周庄为例,首先研究了旅游目的地居民对旅游业发展影响的感知评价,其次考察了发展旅游业之后旅游目的地居民对生活质量的感知评价,再次研究了居民生活质量与旅游影响感知之间的关系,指出了居民对目的地发展旅游业的支持态度,本研究的最终目的是为政府调动旅游目的地居民参与旅游开发的积极性提供科学依据.     

Facilitating Benchmarking with Strategic Grouping and Data Envelopment Analysis: The Case of International Tourist Hotels in Taiwan

For a performance measure to be instructional in future operations, selecting the right strategic groups of firms from which appropriate benchmark targets are to determined is important in the development of business strategies. The immediate question is how to group firms and choose the best benchmark. In this study, a revised context-dependent data envelopment analysis model is applied to identify multilevel strategic groups. Empirical data are obtained for 56 international tourist hotels in Taiwan. Five strategic groups are identified in terms of efficiency frontiers, and the hotels within the groups are ranked by attractiveness scores that reveal their competitiveness. The hotels are also assessed by progress scores that reveal the effort needed for them to advance to a higher level. By integrating both these scores, a clear benchmarking path is designed for each hotel. This path can guide inefficient hotels to identify suitable role models for excellence.     

The Rural Retailer in Tourist Communities:

Rural retailers in tourism communities face unique problems. This paper focuses of those problems and some potential solutions. It is based on data collected in three states, all with a strong tourism economic base: Michigan, Wisconsin, and Wyoming. Within those states communities which derived their major economic support from tourism were selected. Data were collected through focus group interviews. The issued of consumer satisfaction with the community as a whole and the retail market in particular was central to the discussions.     

开埠后青岛城市建设与旅游业发端

青岛开埠之后,德国殖民当局制定了严格的城市规划,进行了交通和市政等一系列的现代化建设,青岛逐渐成为东方典型的欧式城市,位于胶州湾畔的区位优势逐渐显露出来,城市旅游功能也日益凸现.随着大规模城市的建设,城市景观和旅游业相关条件形成,旅游资源的开发和旅游活动的快速发展,旅游业由此发端.     

过程理论视角的留学生在华旅游动机变化研究——基于自我民族志方法

传统旅游动机研究多着眼于群体的时间断面,对个体旅游动机动态变化的揭示及其背后的理论建构关注较少。留学生在华旅游的空间、时间和文化特征均介于入境旅游和国内旅游之间,具有一定的独特性和典型性。本研究以留学生身份的“我”为研究对象,从过程理论视角,通过自我民族志方法对留学生在华旅游动机变化过程进行分析。基于完整的自我叙事以及对旅游动机的过程反思,从文化接触期、初步适应期、深化适应期和生活倦怠期等几个阶段,分析在华留学生追求新奇、自我发展、建立声望、逃离惯常、健康放松和社会交往等旅游动机的变化过程,并建立留学生在华旅游动机变化模型。同时,也提出了留学生在华旅游所特有的距离错位动机和文化适应动机。本研究试图阐明留学生旅游动机在跨文化适应过程中的自我探寻与变化逻辑,结论对入境旅游、国内旅游的市场开发也有一定裨益。     

The human dimensions of wildlife tourism in a developing country: watching spinner dolphins at Lovina,Bali, Indonesia

The number of cetacean watching tourism operations in developing countries has doubled in the past decade. Practices are typically unregulated and not informed by research, especially research into the human dimensions of the tourist experience. Dolphin watching tourism at Lovina, Bali, started in the late 1980s when local fishers formed self-regulating cooperatives. Up to 180 dedicated operators use small fishing vessels to carry passengers to watch dolphins close to shore. Most tourists come from western countries, although the industry also attracts Asian visitors. Most visitors are tertiary-educated. Tourist satisfaction ranges from low to medium. While there was no significant difference between the average satisfaction of western and Asian tourists, the associated variables were different. The satisfaction of western tourists was associated with encounter management, preferred number of boats and the number of dolphins seen. Encounter management was the only variable associated with the satisfaction of Asian tourists. Satisfaction was positively associated with willingness to recommend the tour: western respondents who felt neutral to very comfortable with their dolphin encounters were more likely to promote the tour. Better understanding of the tourist experience is crucial in designing sustainable marine wildlife tourism in developing countries; such research appears to be rare.     

Costs and Benefits: The Impact of Cathedral Tourism in England

England has 42 Anglican cathedrals, many of which are major visitor attractions and which together welcome around 10 million visitors per year. Cathedrals generate substantial local economic benefits of some £150 million per annum within their urban economies and employ 1885 people on a full-time basis. Cathedral visitors spend approximately £30 a day on a visit to a cathedral city, but unfortunately very little of this revenue is received by the cathedral as donations. This short paper, which forms part of a larger research project examining different aspects of religious tourism, looks at the economic significance of English cathedrals within their urban contexts, arguing that the rising cost of conserving and maintaining the fabric of cathedrals is likely to result in increased need to raise revenue from visitors.     

体验经济时代下旅游产品的设计与创新--以古村落旅游产品体验化开发为例

在体验经济时代,旅游及其产品被赋予了更深的内涵和更高的期待,而在现实开发中却存在很大的不足。针对这种不平衡性,本文在旅游与体验的内在关系分析基础上。以古村落旅游产品开发为例,提出了旅游产品体验化创新的系统框架,并具体阐述了旅游产品体验化设计的一系列新方法、新途径。     

迪恩·麦肯奈尔旅游社会学思想解读——兼评《旅游者:休闲阶层新论》

美国著名旅游社会学家迪恩·麦肯奈尔(Dean.MacCannell)的《旅游者:休闲阶层新论》(The Tourist:A New Theory of the Leisure Class)一书是20世纪以来西方旅游社会学研究中最具代表性意义的研究著作。该书以"舞台化真实""景观神圣化""旅游吸引物的符号化"等理论为依据,从旅游者和旅游吸引物的研究着手,将同一时期社会学中盛行的结构功能分析和符号互动的方法引入旅游现象分析,以探讨旅游与现代社会文化结构变迁之间的关系,从理论和研究方法层面为旅游社会学的学科发展奠定了坚实的基础。该书在西方旅游社会学界和人类学界一直享有极高的美誉。近年来,旅游社会学的研究日益得到了国内学者的关注,然而相较于国外,无论是学科体系还是理论基础都显得极为羸弱。在此背景下,通过梳理历史以重拾经典对该书予以系统审视,总结其旅游社会学的学术思想,对于深化国内学者对国外旅游社会学知识体系的认识,构建国内旅游社会学学科发展框架,扩宽其研究路径,进而实现西方旅游社会学研究成果的本土化无疑是大有裨益的。     

云南石林景点导游作为景观的旅游建构

文章在人类学田野调查基础上,以云南石林景点导游作为旅游景观的建构为切入点,梳理20世纪80年代以来政府对民族身份、性别在导游准入、导游管理中的认识和变化,以及导游自身的文化展演和符号行为等,以此呈现人、人的景观被规范到自然景现中,从而成为共同旅游景观的这一实践过程,并透过这一过程反映当地人的旅游实践.同时,在中国的文化背景和脉络下,对大众旅游表现出的不同意涵,该个案希望能提供一些有意义的启示.