Global–local relationships and governance issues at the Great Wall World Heritage Site,China

Heritage preservation and tourism use are inevitably intertwined at heritage sites and are characterized by both symbioses and tensions, particularly at World Heritage Sites, where international initiatives interact with local priorities. The international designation impacts heritage preservation, tourism development and community well-being at the local level, especially in developing countries. This paper examines global–local relationships, as well as involvement and governance at intermediate scales, and their implications for preservation and development at Badaling Great Wall World Heritage Site in Beijing, China, through examinations of its management structure, heritage preservation and development plans, and the opinions of the local business community. Interviews were conducted with key officials of the Management Office and questionnaire surveys were distributed with local business operators. It is shown that multiple stakeholders operate in a hierarchical, multi-departmental management structure. International linkages are weak and via central government. Positive economic impacts from tourism are highly valued. High awareness of heritage preservation and positive attitudes toward tourism are identified among local business operators with relatively high tolerance for negative environmental impacts. Potential conflicts between global priorities by World Heritage designation and local needs for tourism development are illustrated. Practical implications for heritage and tourism planning and management are discussed.     

Chinese Research on World Heritage Tourism

This paper reviews and assesses the Chinese academic literature on World Heritage Sites. Management structure, lack of financial resources, impacts on the World Heritage Sites and heritage education are themes that are commonly addressed. Research opportunities are identified. In particular, the need for more detailed case studies on a greater variety of sites is required. Such studies should be informed by clear concepts and appropriate theoretical frameworks if knowledge is to be cumulative and lead to the enhanced management of World Heritage Sites.     

Visitor experiences at UNESCO monasteries in Northeast Romania

The religious heritage of northeast Romania is one of the key attractions for visitors to the area. Known as ‘painted’ monasteries, the region’s churches highlight the rich religious culture of Romania, and they have been designated UNESCO World Heritage Sites. This study sought to identify the main dimensions of tourist experiences in the monasteries using mixed content analysis methods to collect data from Web reviews. The results include 10 themes: ‘monastery’, ‘painted (walls)’, ‘tower’, ‘visit’, ‘beautiful’ (place), ‘inside’ (painting), ‘famous’ (scene), ‘place’, ‘blue’ (colour) and ‘guide’. The Web reviews also reveal that tourists can feel connected to the Eastern Orthodox religion (e.g. most Romanian visitors) or they are more interested in the monasteries’ paintings and architecture. The majority of tourists value these structures for their status as UNESCO World Heritage Sites, seeing them as most notable for their old paintings, which have been preserved for many years and which are famed for their colours (i.e. Voronet Monastery’s blue paint).     

The classification of heritage tourists: a case of Hue City,Vietnam

Heritage, especially with World Heritage status, is increasingly becoming the main attraction of many tourist destinations. Heritage tourism is also the major tourism product in Hue city, Vietnam. Hitherto, there are almost no official statistics and research pertaining to heritage tourism as well as heritage tourists in Hue. This study aims at providing a preliminary profile of heritage tourists to Hue city and identifying different categories of heritage tourists, with a special focus on package tourists. The international heritage tourists' profile seems to be similar to official statistics of international arrivals, indicating almost no difference in socio-demographic profile between heritage tourists and general tourists in the context of Hue. Various significant differences were found between international and domestic tourists in terms of tourist characteristics, trip profile and the perception of Hue. Adopting McKercher's [(2002) Towards a classification of cultural tourists. International Journal of Tourism Research, 4, 29–38] cultural tourist classification, five categories of heritage tourists were identified, including purposeful heritage tourists, sightseeing heritage tourists, casual heritage tourists, incidental heritage tourists and serendipitous heritage tourists. Among these, sightseeing heritage tourists and purposeful heritage tourists were dominant.     

The Bigger They Are,the Harder They Fall! Sustainable Tourism Planning at Naracoorte Caves World Heritage Site,Australia

The Australian National Heritage and Tourism Thematic Interpretation Framework (NHTTIF) is an interpretive framework methodology that can be used to develop an enhanced visitor experience by integrating heritage more effectively in tourism. It was developed for the Australian Department for the Environment and Heritage in response to the ‘telling the story’ opportunity identified by the National Tourism and Heritage Taskforce. The NHTTIF is used to identify a site-specific interpretive theme through to a national or international interpretive theme, as part of an interconnected web of ‘stories’ about Australia. Sites used during the development of the NHTTIF included the World Heritage Australian Fossil Mammal Site at Naracoorte, South Australia, the Port Arthur Historic Site in Tasmania and the Brambuk Aboriginal Cultural Centre in Victoria. This paper demonstrates the development and application of the NHTTIF at the Naracoorte Caves World Heritage Site, with a site-specific story theme of ‘the bigger they are, the harder they fall!’, referring to the fossilised extinct Australian mega-fauna. Other themes are demonstrated at a local, regional, state, and national level with implications at the international level as a World Heritage Site. The integration of heritage more effectively in tourism planning, development and management, and the interpretation of heritage sites fosters an understanding and appreciation of heritage, resulting in conservation.     

Book Review

World Heritage Sites (WHSs) are motivated by such diverse reasons as heritage celebration, alarm calls, tourism branding and marketing and place making. Irrespective of the primary motivation for their creation, WHSs are often used to develop tourism based on cultural and natural resources of international significance. Heritage conservation may or may not be in agreement with what local populations perceive as desirable development paths. We conducted a survey among the island community of Vega in Norway that received WHS status in 2004 motivated by conservation alarm, tourism marketing and place making. We examined the local population's views of the key aspects of future development and how this related to WHS status. The islanders placed high value on social and community conditions as well as heritage linked to cultural and natural resources. While a majority supported tourism based on sustainable use of heritage they also felt that WH listing should not limit development opportunities. There were differences between younger people and adults. WHS may be an effective agent of sustainable tourism development if the main goals and strategies of the WHS are clearly understood and prioritized in the local community, leave room and perhaps link to other development opportunities.     

Too Much of a Good Thing? Visitor Congestion Management Issues for Popular World Heritage Tourist Attractions

World Heritage Sites (WHS) are often popular and primary attractions for a destination for many reasons, in particular the economic benefits they bring in terms of increased visitation and extension of stay. However, without active management to reduce negative impacts, such as congestion, both tourists and the host community can become caught up in a downward spiral of poor visitor experiences and degradation of World Heritage values. Accordingly, this paper examines the nature of congestion and its impact on visitor experience at two popular WHS attractions in Macao. It also provides some insights into Chinese outbound tourist behaviour and visitation patterns. These observations should be of interest to planners and site managers of popular World Heritage attractions elsewhere in the world as China begins to adopt mass international leisure travel.     

World Heritage: Exploring the Tension Between the National and the ‘Universal’

The complex issues of conservation, politics, tourism management and ownership have emerged as critical issues within the World Heritage debate and specifically within heritage tourism research. Within this context, this paper focuses on issues of ownership and belonging and argues that there exists a link between the conceptual inconsistencies inherent in the World Heritage idea and the tensions between the national and the ‘universal’ evident at a number of World Heritage Sites. That is, heritage sites that are deemed to be of ‘outstanding universal value’ and are bestowed with the World Heritage accolade are consequently no longer expected to be perceived as symbols of particular national identities, but as heritage belonging to all humankind. This, of course, provokes a series of debates over the issues of ownership and belonging of such heritage, namely between the national and the ‘universal’ suggesting that it is possible to perceive World Heritage as synonymous with contested heritage. The paper explores these issues of ownership and focuses on the Acropolis, symbol of the World Heritage idea, as a case study utilising an exploratory semiotic analysis of the promotional material released by the Greek National Tourism Organisation over the last five years.     

Sustainable tourism and social value at World Heritage Sites: Towards a conservation plan for Altamira,Spain

This study aims to identify the factors that constitute the social value of heritage in relation to sustainable tourism. To do so, this paper provides a theoretical contribution by unifying the fields of heritage management and sustainable tourism through a mixed-method approach. It showcases the social dimension of the World Heritage Site of Altamira, Spain, combining qualitative and quantitative techniques. Research findings provide information about the multiple factors determining the social value of heritage, namely: existential, aesthetic, economic, and legacy values and the risks associated with underestimating the contemporary social value. Ultimately, this research paves the way for improving normative approaches toward sustainable tourism and, offers practical solutions to the challenges faced by the Altamira and other World Heritage Sites.     

A typology of memorable experience at Nelson Mandela heritage sites

This study examines cultural heritage tourism by identifying and segmenting heritage site visitors according to the aspects they define as necessary for a memorable heritage site experience. The research focusses on visitors to Nelson Mandela Heritage Sites and emphasises that the links between the attributes of a site and the visitors themselves are essential to understanding tourists’ willingness to pay to visit the mentioned sites. A typology of visitors that the authors labelled ‘auxiliary experience seekers, convenience experience seekers and comprehensive experience seekers’ (ACC) was used. The results revealed comprehensive experience seekers as the most critical market segment regarding the much significantly higher amount they are willing to pay when visiting Nelson Mandela Heritage Sites. This leads to a better understanding of aspects contributing towards a memorable heritage site experience as well as to visitors’ willingness to pay for such experiences. This study also provides further insight into cultural heritage tourism in general. Moreover, such segmentation was found as a useful research tool for producing a distinct visitor profile as well as how a memorable experiencing can be generated by suggesting diversified pricing at such sites.     

中国世界遗产地边缘特征及其思考

我国世界遗产地受其边缘诸多因素的影响,在政治体制改革不断加速和市场经济迅猛发展的情况下。边缘问题已经制约了遗产地的可持续发展。本文通过对世界遗产地和潜在的世界遗产地边缘关系构成及其边缘特征的分析,揭示遗产地与边缘系统的内在联系、互动规律和制约因素。提出需要关注、思考和研究的问题,并对我国世界遗产地的整体保护和未来发展战略提出建议。     

Comparing willingness-to-pay between residents and non-residents using a contingent valuation method: case of the Grand Canal in China

Cultural heritage is important in sustaining community identity and boosting local economies via tourism. Stakeholder theories suggest that residents and non-residents may have different perspectives on the values and meanings attached to cultural heritage. Focusing on the Grand Canal in China, designated as World Heritage Site in 2014, this study aims to estimate and compare residents and non-residents’ willingness-to-pay (WTP) for the preservation of the Canal. A field survey of tourists visiting the Grand Canal was conducted between 12 April and 2 May 2015. Logit models were estimated to compare factors influencing WTP between residents and non-residents. Similarities and differences between residents and non-residents were found. Main differences were the effect of place identity and revisit intention differed between residents and non-residents. WTPs for the preservation of the Canal were larger for residents than that for non-residents.     

Analysis of international tourist arrivals in China: The role of World Heritage Sites

This paper analyzes the determinants of international tourist arrivals in China, especially for World Heritage Sites and various kinds of travel spots. Utilizing annual provincial panel data over the 2000–2005 period, the empirical results suggest that key determinants include the relative income, population in the original country, cost of travel, and tourism infrastructure. In addition, World Heritage Sites are also found to be significant in explaining the numbers of international tourists and have a greater tourist-enhancing effect. Other famous tourist sites rated 4A- and 3A-class are also attractive to foreign tourism. Moreover, cultural rather than natural sites attract more interest among foreign tourists, because China is internationally renowned for its long-standing historical and cultural assets. Finally, the importance of the determinants of the demand for tourism varies from country to country.     

World Heritage Listing and the Evolving Issues Related to Tourism and Heritage: Cases from Australia and New Zealand

The relationship between heritage and tourism at Word Heritage Sites is thought to be particularly problematic. Yet, each year more heritage sites gain this status. This paper explores the issues that emerge between tourism and heritage at two heritage sites, one with World Heritage listing and the other embarking on the application process. Interview data were collected in relation to the Royal Exhibition Buildings and Carlton Gardens (REB), Australia and Oamaru's Historic Precinct, New Zealand; secondary data were used to contextualise the findings. The findings of the two case studies indicate that the process, and outcomes, of World Heritage (WH) status influence the nature of the relationship between heritage and tourism. The findings of this case study analysis indicated that prospect of WH listing seems to be a catalyst for decision-making and developing networks between the various stakeholders of heritage and tourism, but heritage stakeholders seem to be grappling for power at this time. Once the listing process is successful, heritage then seems to gain the balance of power, and tourism seems to be less successful in controlling the situation. Further research is warranted on this topic to explore whether the findings from two sites can be generalised to other heritage sites.     

Promoting coastal communities through cultural tourism: the case of fishing communities in Brunswick County,North Carolina

Heritage tourism, if planned based on the needs and values of communities, can benefit both tourists and residents. In coastal areas especially, urban and industrial developments may create negative impacts on historic coastal communities and their traditional way of life. This research attempts to identify and highlight the value of coastal cultural heritage, in particular commercial fishing heritage, for the promotion of cultural tourism. This study investigates whether commercial fishing heritage can provide an authentic cultural tourism to benefit local fishing communities. Fishing communities in southeastern North Carolina are in decline due to different factors including the shortage of fish, new fishing legislation and restrictions and urban development. Therefore, their traditional environment is fading away. This research attempts to highlight the important role of fishing cultural heritage in promoting cultural tourism for sociocultural benefits. The present study examines the level of tourist interest in fishing heritage and cultural places in the four fishing towns of Varnamtown, Shallotte, Holden Beach, and Southport in Brunswick County, North Carolina.     

Testing a model of effective interpretation to boost the heritage tourism experience: a case study in Macao

While the impact of tour guides’ interpretation on tourism experience is well acknowledged, little research has been conducted on the production of effective interpretation by tour guides. In this study, effective interpretation is defined as producing a positive outcome on tourists’ knowledge and understanding of the visited heritage site, feelings and emotion, satisfaction and likelihood of visiting other relevant nearby heritage sites. Based on a literature review, a conceptual model of effective interpretation consisting of four propositions was formulated and examined by empirical on-site research in the World Cultural Heritage Site in Macau. The empirical findings support the four propositions and the applicability of the model for effective interpretation in Macao. The research was conducted in two phases: on-site guide evaluation and a linked tourist survey. The target market was mainland Chinese visitors. The results revealed the influence of four factors on effective interpretation, namely, heritage and tourist information knowledge, service attitude, communication competence and emotional intelligence. Special attention is given to the use of humor, provocation and emotional sensitivity. Future research should further investigate tourists’ emotion management and the applicability of this model to other tour guides’ heritage interpretation, at different types of site and in different regions.     

The Effects of Local Hospitality,Commercial Hospitality and Experience Quality on Behavioral Intention in Cultural Heritage Tourism

The main aim of this study is to examine the influence of the two domains of hospitality—local hospitality and commercial hospitality—on behavioral intention in the cultural heritage tourism context. This study anticipated that the above relationships were mediated by the tourism experience quality. A total of 500 foreign tourists visiting the Malaysia’s first World Heritage City, Malacca City were surveyed using structured questionnaire. The results revealed that both local and commercial hospitality have positive relationships with experience quality, and experience quality fully mediated the relationships between each of the two domains of hospitality and behavioral intention.     

Balancing Values of Outstanding Universality with Conservation and Management at Three United Kingdom Cultural World Heritage Sites

An analysis of three of the United Kingdom's cultural World Heritage Sites (WHS) illustrates, inter alia, the vigour and commitment of these sites in their application of the World Heritage Committee's recommendations. The cultural sites discussed in this case study include the Tower of London, Blenheim Palace and Maritime Greenwich. Attention is paid to the interrelationship between UK heritage legislation and UNESCO conventions and guidelines. The category of cultural landscape is analysed against the background of 20th century ideas concerning landscape. The concomitant consideration of the gradual impact of management plan requirements indicates the direction in which WHS will be aligned as the 21st century progresses. The 21st century developments also reinforce observations regarding the uniqueness of every aspect of each site, even when narrowed down to three sites of only one of the signatory nations to the World Heritage Convention.     

Tourism experiences,visitability and heritage resources in Saint Louis,Senegal

This paper studies heritage tourism experiences in the postcolonial World Heritage Site of Saint Louis, Senegal. Based on fieldwork and archival research, it shows the complexity and discrepancy linked with heritage presentation and design from the experiential realities encountered on the ground. The argument put forward is that colonial heritage, although it is simplified and controlled to meet specific tourist expectations by official authorities, appears to be dynamic, performative and subject to multiple interpretations from visitors, tourist guides and local residents. It further suggests that social and economic conditions of the communities living in the site affect the heritage space and shape vicariously or directly tourists’ experiences, despite professionals’ efforts of keeping the heritage visible in certain ways. The article extends its discussion to adjacent topics of power and gender issues, demonstrating how heritage tourism in postcolonial African context is intimately intertwined with the changing everyday realities of the communities.