Theoretical Model of E-Business Infusion in Manufacturer-Reseller Relationships

Manufacturer-reseller relationships are becoming much more technology-infused as distribution managers are employing e-business tools to streamline existing channels. This paper attempts to develop a theoretical framework aimed at systematically studying e-business infusion in reseller-manufacturer interactions based on technology diffusion and governance frameworks and relevant propositions are developed. Implications of the theoretical framework for researchers and managers are discussed.     

A Contingency Model of Supplier-Reseller Satisfaction Perceptions in Distribution Channels

Abstract

It is important for a supplier to be clear as to which customer service attributes are important to the reseller, as well as the supplier performance level as expected and perceived by the reseller. This paper investigates the difference between reseller satisfaction as expressed by the reseller and presumed reseller satisfaction as interpreted by the supplier. The authors formulate and empirically test six hypotheses to determine the influence of certain environmental variables on the difference in perceived satisfaction in a channel context. They find differences in perceived satisfaction levels across matched dyads composed of one reseller and the supplier's representative responsible for that account. All of the environmental conditions tested were significant drivers of a difference in satisfaction. Specifically, sales representatives tend to underestimate reseller satisfaction when product line growth is increasing, when pricing policy is excellent, and when the channel configuration is indirect. Sales representatives overestimate reseller satisfaction when the reseller is larger, when there is more rivalry, and when the reseller perceives itself as more powerful.     

The Role of Business and Friendships on WeChat Business: An Emerging Business Model in China

ABSTRACT

WeChat business is an emerging way of doing business in China, which can be considered as a marriage between traditional e-business and social networking communications. In WeChat business, firms have developed customer relationships along two distinct ways: business relationships and friendships. However, research on the combination of business relationships and friendships is relatively nascent, and there are contradictory findings. In this study, we examine the effectiveness of the two relationship strategies using data from a field experiment through the WeChat platform by an apparel firm. Results from the field experiment suggest that development of friendships with new customers can help the strategy of developing business relationships; but developing friendships and business relationships with experienced customers negates each other. The study contributes to the literature on relationship marketing and role theory, and helps WeChat managers clarify how new social networking relationships with customers can be effectively leveraged.     

The impact of Enterprise 2.0 in organizations

Many organizations have embarked on Enterprise 2.0. However, not many have successfully implemented it. Availability of inexpensive tools does not guarantee their usage by organizations and their employees. To have Enterprise 2.0 implemented widely and effectively by organizations, it is important that both managers and employees benefit from using it. It is expected that the level of congruence of management–employees perceived benefits would affect the level of adoption of Enterprise 2.0 in organizations. Testing this is the purpose of this research. Using the case study of two large global organizations, this study analyzed the use of Enterprise 2.0 by both employees and managers. The results showed that even though both employees and managers believe that Enterprise 2.0 usage does have a positive impact on communication, collaboration, community building, and employee engagement, the level of belief is different: managers’ perception of Enterprise 2.0 benefits is less than that of employees. There was a greater degree of congruence though between both the groups on the perceived benefits of Enterprise 2.0 on knowledge management and organizational outcomes. The size and the type (not-for-profit) of organization was a disadvantage in adopting such tools. The not-for-profit organization was more at loss when applying Enterprise 2.0 as its employees are less aware of the type of tools and of their benefits, and there is less managerial support.     

Towards Successful E-Business Strategies: A Hierarchy of Three Management Models

Although only few managers deny the potential of ebusinesses, many are struggling with the question how their company can best exploit the Internet. Managers need tools that guide them in their quest for effective applications. In this paper, we present three models that provide structure to this search process. Model development was guided by two requirements: the focus of each model should be on delivering superior customer value, and the models should correspond to models managers are familiar with (e.g., process oriented). The Strategic Internet Applications Model (SIAM) details that e-business strategies can focus on current customers, new customers, the product, or the position within the business network. Companies may decide to customise products or services, or to redefine their role within the business network. The Customer Interaction Cycle (CIC) describes the interaction process between a supplier and a customer, and highlights instances where a supplier can provide added value. The third model is the ADOF model, an acronym for Accessibility, Design, Offer, and Fulfillment. This model embraces the metaphor of a funnel, built up of four sequential rings. The model postulates that the degree of operational success of Web sites can be managed by optimizing the combination of the four rings in the funnel.     

Winning the new channel war on Amazon and third-party platforms

The top online marketplaces in the world, including Alibaba, Amazon, and eBay, sold $2.7 trillion in 2020, or 62% of global web sales that year. Despite the promise of unfettered access to customers, the reality is that most sellers struggle with unprecedented and unauthorized rogue resellers. These often anonymous, third-party individuals and firms may not provide the quality experiences aligned with customers’ expectations of a brand and often market their goods in competition with trusted partners. This requires a systematic battle plan to effectively protect the seller’s brand equity, service promise, and authorized distribution network. We describe the channel war that is at work and the forces fueling its development. We explain how rogue reseller activities drive down pricing, increase channel competition and conflict, impact the customer experience, and harm brand equity. We recommend revising product policies, procedures, and agreements to begin to differentiate products from those sold by unauthorized parties. We also recommend a legal strategy to complement these efforts. Critical steps include regular and active enforcement as well as implementing services, benefits, and quality controls for the brand’s products that cannot be replicated by unauthorized sellers and requiring authorized distributors and retailers to maintain those benefits and controls.     

Marketplace,reseller, or web-store channel: The impact of return policy and cross-channel spillover from marketplace to web-store

With the advent of e-commerce, new platform sales have been created in the online retailing industry, and choosing the best platform has become a challenge for manufacturers. For instance, marketplace and web-store are two e-channels for selling goods directly to end customers. In the marketplace, manufacturers sell their products directly to online customers through e-tailers' platforms and share revenue with e-tailers. In the web-store channel, manufacturers sell their products directly to end customers through their platforms and do not need to e-tailers' platforms. However, some manufacturers and e-tailers continue with reseller channel yet. Reseller channel is another conventional channel in which manufacturers distribute their products to e-tailers, then e-tailers choose retail prices and sell them to consumers. Therefore, with these three different channels, the key question is when and under what conditions manufacturers can choose marketplace or reseller channel in addition to their web-store channels to grow their market share. In this paper, we analyze these three different e-channels and the conditions that manufacturers adopt the marketplace or reseller channel. For this purpose, we consider a model with two manufacturers and one e-tailer in which the manufacturers have their web-store channels, and they are willing to adopt another channelـ reseller or marketplace. The manufacturers offer a return policy in their web-store channels as a competitive strategy for attracting more customers. We find that offering return policy in web-store channels has no effect on the choice between the marketplace and reseller channel, but it has an impact on the amount of manufacturers' profits in each channel. Also, we demonstrate that regardless of offering return policy, as the coefficient of cross-channel effect increases, the manufacturers' profits, whether they choose reseller channel or marketplace channel, increase. But, as the coefficient of cross-channel effect increases, the e-tailer's profit increases when both manufacturers choose reseller channel, otherwise decreases. If manufacturers offer a return policy, the e-tailer's profit is highest when both manufacturers choose reseller channel, and if they do not offer a return policy, the e-tailer's profit is highest when both manufacturers choose marketplace channel.     

电子商务安全问题初探

随着计算机技术的发展,电子商务(e-business)已经步入了一个新阶段——“电子商务随需而变”.本文对影响深远的几个经典电子商务安全案例进行深入分析,在此基础上,详细剖析引发电子商务安全问题的诸多因素:电子商务安全技术,管理问题,社会道德规范,以及电子商务法律规范等,这对于解决电子商务安全问题具有重要意义.     

Determinants of Nigerian managers’ environmental attitude: Africa's Ubuntu ethics versus global capitalism

We investigate the impact of economic, institutional, and ethical pressures on African managers' corporate social and environmental attitude based on a survey involving 377 Nigerian executives in the extractive industry. We find that environmental orientation and behavior are mostly induced by instrumental economic motives, while ethical considerations exert a weak impact. This finding is significant because it contradicts mainstream corporate social responsibility (CSR) literature in Africa, which suggests the dominance of the culturally based, altruistic African Ubuntu philosophy. Based on this research finding, we suggest that economic globalization has spurned a transnational capitalist cadre of managers whose values are shaped far more by global capitalist instincts than any putative cultural philosophy. The findings also undercut the fundamental logic underpinning the numerous global initiatives to promote environmental responsibility by multinational corporations in developing countries, which assumes that managers will pursue environmental sustainability voluntarily in the absence of robust regulations and strict enforcement.     

Jumpstarting the use of social technologies in your organization

How do you get your organization to start using social technologies to become more innovative and productive? Where and with whom should you begin? We interviewed over 70 managers across 30 companies and found that the most successful firms employ one of three jumpstart strategies, depending on the organization's mission, work processes, culture, and industry. Some start at the bottom of the organization, finding and enabling ‘young experimenters’ to use social technologies to enhance their individual productivity. Others start in the middle, finding and helping ‘corporate entrepreneurs’ in middle management to use social technologies to improve collaboration on teams and projects. Others begin at the top, finding ‘enlightened executives’ who are open to new technology and the potential of social tools to strengthen their organizational culture. We combine our research with concepts from change management, technology adoption, and social networks to suggest ways managers can best introduce social collaboration tools into their organizations.     

Empirical research in electronic meeting systems a demand side approach

This study set out to empirically research the time spent by managers in meetings and to identify the requirements of an information technology system for supporting meetings. It does this by investigating the time commitment, efficiency, main problems, and benefits of meetings. In addition, it examines managers’ attitudes towards information technology support for meetings. To fulfill this aim, more than 1,000 mainly middle level managers were surveyed.

It emerges that a total of 22.4% of working time is spent in meetings; 34% of this time expenditure is rated inefficient. The opportunity for collective decision making and exchange of information are seen as the main benefits whereas the failure to identify critical items and agendas without priorities and targets are seen as the main problems. Analysis of their attitudes towards technological support of meetings shows that managers in principle have a positive attitude toward the idea. They specifically wish to see particular support for the preparatory and follow‐up phases and tools to support qualitative‐creative tasks.     

浅论电子营销的适用性

电子营销的优势对于企业营销人员来说无非是及其富有诱惑力的,但是,电子商务和互联网技术的复杂和专业性,以及电商技术的多样化程度,也使企业的营销人员和管理者在对电子营销为企业可能带来的竞争优势的幢憬的同时,不得不仔细审视自身企业的内外条件,以确定是否投资电子营销以获得竞争优势.     

Exploring job crafting: Diagnosing and responding to the ways employees adjust their jobs

Recent research has developed an in-depth understanding of how workers change their jobs on their own to improve their performance and well-being, a process called job crafting. This research suggests that managers, coworkers, and organizations need a better understanding of how to manage job crafting to capitalize on its benefits and reduce costs. This article will help organizations diagnose the occurrence of job crafting, recognize the differences between goal-oriented approaches to job crafting as opposed to withdrawal-oriented avoidance job crafting, and identify the seven specific types of job crafting: work role expansion, social expansion, work role reduction, work organization, adoption, metacognition, and withdrawal. We conclude with recommendations for managers, coworkers, and organizations on how to diagnose and manage job crafting.     

Social Alliance and Employee Voluntary Activities: A Resource-Based Perspective

The corporate social responsibility literature devotes relatively little attention to the strategic role played by employee voluntary activities (EVAs) in social alliances. Using the resource-based perspective of the organization to frame the data collection and the analyses, this article investigates: (1) the role of EVAs in the development of corporate and non-profit organizations (NPOs) competitive assets and (2) the management approaches to how both parties can develop their own resources by combining them with the shared resources with the purpose of enhancing its competitive advantage in its own sector. The database is composed of 70 specifically designed interviews with managers of UK-based firms and NPOs. The analyses suggest, among other things, that the majority of corporate and non-profit managers find that EVAs generate substantial tangible and intangible benefits for their respective organisations, creating genuine synergies. We also find evidence of a general preference for the management approaches of such programmes in both types of organisation.     

The Role of Retail Equity,Value and Relational Benefits in Building B2B Relationships in Retailing

Abstract

The present paper aims to examine if variables widely studied in B2C contribute to building strong relationships in B2B markets. Moreover, it analyzes the existence of differences across retailers related to percentage of purchases from the main supplier. Through a personal survey to retail store managers regarding their relationships with their main suppliers, a structural equation model is estimated through PLS to test the hypothesized relations between retail equity, value, relational benefits, trust, and commitment. A multi-group analysis is performed to test the moderating role of the percentage of purchases from the main supplier. Three types of relational benefits identified have unequal influence on relationship value. In particular, special treatment benefits and social benefits, together with retail equity, emerge as the main drivers of value in the relationship between retailers and their main suppliers. The percentage of purchases from the main supplier plays a moderating role in some of these relations. This research provides evidence in the sense that, in the relations held by retailers with their main suppliers, retail equity contributes to relationship value creation. Relational benefits are relevant in building B2B relations since special treatment and social benefits have a positive influence on value that is positively related to trust and commitment. To build strong relations with their customers, suppliers of retailers should mainly concentrate their efforts on building brand equity and providing evidence of the existence of special treatment benefits beyond the service delivered, in view of its ultimate influence on customer trust and commitment.     

Expressions of Relationship Networking in International Entrepreneurship

The role of networks is a major factor in the internationalization process for entrepreneurs. In this article, we analyze the influence of social networks in international entrepreneurship. We developed a multiple case study based on a qualitative perspective, selecting four fruit exporters from the Brazil’s semi-arid region and used a qualitative and longitudinal design. These firms are among the largest fruit exporters in Brazil. Content analysis was derived by examining organizational documents, bibliographical material, and semi-structured interviews with 30 managers and consultants. We used ATLAS.ti software to analyze the collected material. The major networks were formed with buyers and competitors, affording benefits such as trust and information; relationships were therefore formed in both vertical and horizontal directions. Consequently, and due to their influence on the internationalization process, social networks are considered a relevant subject in international entrepreneurship. Moreover, the expressions of social networking have interfaces with both the exploration of international opportunities and attitude towards risk, as well as the development of competitive features that are the fundamental dimensions of international entrepreneurship. The results reveal that social networks are fundamental to entrepreneurs’ businesses and are strategic for their development and maintenance. Recognition of such role of these networks in international entrepreneurship is the main contribution of this paper.     

An E-Valuation Framework for Developing Net-Enabled Business Metrics Through Functionality Interaction

Managers engaged in net-enabled business planning seek metrics to help them analyze the success of their e-business investments. Likewise, researchers require metrics to build analytical models and conduct empirical research on the impact of e-business strategies on firm performance. In this article, the authors develop a comprehensive E-Valuation Framework for identifying net-enabled applications and their resulting user-based functionalities for activities across the value chain. The authors propose that the real value from net-enabled applications can be found in functionality interactions, where one application enables or enhances functionality in another application. The comprehensive framework can be used to generate three types of metrics managers can use to evaluate their net-enabled strategic initiatives. Further, a classification of net-enabled organizations provides the basis for selecting applications critical to a firm's strategic thrusts. We make use of the resource-based view of the firm and real-options analysis to discuss how successful application deployment is based on the resources and assets the firm possesses as well as managing the rollout of an applications portfolio over time. The framework allows managers to map their organization's net-enabled initiatives into a coherent, easily understood visual representation and provides direction for researchers evaluating the efficacy of net-enabled business strategies.     

Managerial Talent and Corporate Social Responsibility (CSR): How Do Talented Managers View Corporate Social Responsibility?

Motivated by the ongoing debate on the costs and benefits of corporate social responsibility (CSR), we explore how talented managers view CSR investments. Based on nearly 20,000 observations across 17 years, our evidence reveals a nonmonotonic effect of managerial talent on CSR. Exploiting a novel measure of managerial ability, we find that talented managers view CSR investments favorably. However, only those with especially strong talent are in favor of CSR investments. For executives ranked above the 75th percentile in terms of managerial talent, an increase in managerial ability leads to more CSR investments, suggesting that these strongly talented managers perceive CSR as enhancing firm performance. In contrast, for those with weaker talent, CSR investments are negatively associated with managerial ability, implying that these weakly talented managers view CSR as a wasteful deployment of resources. Further evidence shows that our conclusion is unlikely confounded by endogeneity.     

AI-enabled recruiting: What is it and how should a manager use it?

AI-enabled recruiting systems have evolved from nice to talk about to necessary to utilize. In this article, we outline the reasons underlying this development. First, as competitive advantages have shifted from tangible to intangible assets, human capital has transitioned from supporting cast to a starring role. Second, as digitalization has redesigned both the business and social landscapes, digital recruiting of human capital has moved from the periphery to center stage. Third, recent and near-future advances in AI-enabled recruiting have improved recruiting efficiency to the point that managers ignore them or procrastinate their utilization at their own peril. In addition to explaining the forces that have pushed AI-enabled recruiting systems from nice to necessary, we outline the key strategic steps managers need to take in order to capture its main benefits.     

Social media: The new hybrid element of the promotion mix

The emergence of Internet-based social media has made it possible for one person to communicate with hundreds or even thousands of other people about products and the companies that provide them. Thus, the impact of consumer-to-consumer communications has been greatly magnified in the marketplace. This article argues that social media is a hybrid element of the promotion mix because in a traditional sense it enables companies to talk to their customers, while in a nontraditional sense it enables customers to talk directly to one another. The content, timing, and frequency of the social media-based conversations occurring between consumers are outside managers’ direct control. This stands in contrast to the traditional integrated marketing communications paradigm whereby a high degree of control is present. Therefore, managers must learn to shape consumer discussions in a manner that is consistent with the organization's mission and performance goals. Methods by which this can be accomplished are delineated herein. They include providing consumers with networking platforms, and using blogs, social media tools, and promotional tools to engage customers.