Extending hot authentication: Imagining fantasy space

Fantasy fiction inspires many tourists to seek out and explore sites associated with the originality and inspiration of the production of texts. This paper investigates how both tourists and tourism providers infuse their authentication of urban legends about the inspiration for Harry Potter locations with imagination and (dis)belief. The study extends the theory of hot authentication and assesses author inspiration as an object of tourist desire. Data analysis includes TripAdvisor reviews of the Shambles in York and semi-structured interviews with fantasy tourism providers. We identify four categories of belief in urban legends: heightened belief, uncertainty, disbelief, and the suspension of disbelief. Our findings demonstrate how hot authentication involves off-centred universe-building which transforms historic streets and simulacra into magical loci.     

Craving alterreal authenticity through the post-postmodern lens: An experimental inquiry

This research takes a post-postmodern stance to investigate tourists' predisposition toward alterreal authenticity (i.e., altered reality). It draws on Schachter's two-factor theory of emotion to highlight a model that examines the effects of authenticity and cultural difference, and their interactions on cultural-heritage consumption, through a field experiment. Results point to a two-step mechanism in authenticity negotiation in which psychological arousal is diffused through exposure to authenticity stimuli followed by cognition of the arousal situation conditioned upon tourist cultural background. This research not only heeds the call from the literature to enrich the methodological silos in authenticity discourse through causal inferences; it also provides early empirics to the post-postmodern view of authenticity, which conjectures means for tourists to imaginatively authenticate their experiences.     

Authenticity and place attachment of major visitor attractions

This paper aims to explore the relationships between place attachment and perceived authenticity of major visitor attractions. The empirical study was conducted with a sample of international tourists to major visitor attractions in two capital cities, Helsinki, Finland and Jerusalem, Israel. The results indicate a positive correlation between place attachment and authenticity. Major visitor attractions located in places with considerable heritage experience value are considered more authentic, and that authenticity of visitor attractions is influenced by place attachment moderated by iconicity and heritage value of the destination region. These findings provide insight to the ways tourists perceive authenticity of visitor attractions and highlight the importance of the heritage value of tourism destinations for strategic planning and marketing purposes.     

Deconstructing the internal structure of perceived authenticity for heritage tourism

Abstract

Although modern society is more inclined to view authenticity from a postmodernist perspective, few quantitative studies on heritage tourism explored existential authenticity in detail. This study deconstructs authenticity into three components – object-related, intra-personal, and inter-personal – and then constructs a complete model by exploring each component’s internal structures, asking to what extent travel motivation is an antecedent and loyalty, a consequence. Data were obtained from 1,088 valid survey questionnaires distributed in Pingxi, Taiwan. Study findings confirmed the reliability and validity of the items used to measure the construct of authenticity. Regarding the internal structure of authenticity, intra-personal authenticity plays a mediating role between object-related authenticity and inter-personal authenticity, and this inter-personal authenticity may be the final value that tourists perceive. Compared with recent related studies, this model more comprehensively explains the degree of variation in loyalty, reflecting its importance for heritage tourism management and marketing. If a destination remains authentic, tourists are willing make a return visit. Authenticity may enable tourism managers to strike a balance between preservation and development when achieving the long-term goal of sustainable development.     

Elucidating the relationships among destination images,recreation experience,and authenticity of the Shengxing Heritage Recreation Area in Taiwan

A destination's image and on-site recreation experience can be regarded as precedents of the authenticity perceived by heritage tourists. Historic images attract tourists to experience the authenticity of a heritage destination. This study examines the linear relationships among destination images, recreation experience, and the perceived authenticity experienced by tourists at the Shengxing Heritage Recreation Area in central Taiwan. In total, 536 usable questionnaires were collected. Analytical results indicate that the cognitive and affective images of a destination directly and significantly affect the recreation experience of tourists at a heritage recreation area. Additionally, recreation experience directly and significantly affects perceived authenticity. Moreover, recreation experience has a significant mediating effect on the relationship between cognitive image and perceived authenticity. We conclude that when tourists visit a heritage-based tourism destination, such as the destination under consideration, these tourists gain tourism image and recreation experiences, which strengthens their perceived authenticity of heritage tourism; as a result, these tourists are more likely to contribute to the development of heritage tourism. Applying this theoretical framework to research on heritage tourism further extends our understanding of the behavioural model of heritage tourists. Finally, this study provides a valuable reference for managers striving to develop heritage tourism.     

Affirming authenticity: Consuming cultural heritage

This paper identifies how British tourists affirm authenticity through visiting socio-industrial cultural heritage attractions. Survey findings of 1,200 interviews with domestic tourists visiting three major British period theme parks highlighted the diversity of perceived authenticity gained by them and, thus, showed the importance of experiential and emotive processes in their interaction with attraction settings. In particular, three distinct thought processes were identified: reinforced assimilation, cognitive perception, and retroactive association. The notion of “insightfulness” is presented as an appropriate characterization of how cultural authenticity is affirmed by individual visitors through the “encoding” of an experience with their own personal meanings.     

Seeking a competitive advantage in wine tourism: Heritage and storytelling at the cellar-door

The nature of the cellar-door experience varies between wineries and regions. While the literature has identified heritage, storytelling and authenticity as important concepts regarding interaction with tourists at the cellar-door, there is a need to understand how they are operationalised by winery staff, including their strategic objectives. This article aims to explore how New World wineries are using their heritage to engage with tourists at their cellar-doors. The approach is qualitative, based on long semi-structured phenomenological interviews with eleven representatives of south-eastern Australia wineries to understand their lived experience. Findings suggest that the cellar-door represents an important opportunity to reinforce heritage branding and differentiate the winery from its competitors. Different forms of heritage were emphasised by participants, including family and ethnic heritage. Storytelling was seen as a useful strategy to engage with tourists and the importance of authenticity, both intrinsic and existential, was emphasised as a means of competitive advantage.     

Different Jerusalems for Different Tourists

Abstract

National capital cities are rich in heritage sites that mean different things to different people. Some of these sites are directly related to the heritage of the nation's citizens or, alternatively, to the heritage of other nations and cultures. In this study tourist motivations to visit the specific sites as well as the nature of the interpretation provided while touring the city were investigated in relation to tourist perceptions of Jerusalem as part of their personal heritage. The study involved a sample of 213 tourists interviewed in different locations in Jerusalem. The findings indicate that multi-heritage site cities, such as capital cities, are visited by different tourists with different preferences regarding the tourist experience sought. Implications arising from this study for marketers and heritage site operators are highlighted.     

回望“真实性”(authenticity)(上)——一个旅游研究的热点

麦坎内尔(MacCannell)掀起的"真实性"研究热已逾30年,其间,研究视角逐渐从"客观"转向"主观"。这既反映出真实性内涵的延展与变迁,亦凸显旅游主体—游客体验的重要性。然而,就研究者日渐褊狭的视域来看,旅游客体真实性对旅游体验真实性的影响从松散到几近断裂,旅游主体甚至以"悦纳万物"的信仰姿态视一切"存在"为真,从而收获真实的体验。客观真实与主观真实,究竟是谁决定或影响了谁?对此问题的探寻导致学界对旅游客体之"虚假"的重新界定和对旅游体验之"真实"的再度好奇,并因此形成旅游真实性研究的纷争局面。有鉴于此,对国内外真实性研究做一番缘起、视角、界定等方面的梳理和反思,或将对国内相关研究与应用有所裨益。     

Back to the past: a sub-segment of Generation Y's perceptions of authenticity

To date, authenticity conceptualizations have taken into account the views of both suppliers and tourists. However, most studies, at the a priori stage, have not taken a market segment perspective but considered tourists to be a homogeneous population. This study challenges that by focusing on a distinct market segment based on age and life experience: Generation Y, drawing out an a priori-based sub-segment of Generation Y's perspectives of authenticity. It investigates if authenticity ideologies influence decisions to become a heritage tourist. Additionally, it determines other factors that predict differences between a heritage tourist and a non-heritage tourist. The study unveils interesting findings. With the exception of the objectivist and negotiation stance, other authenticity ideologies fail to inspire this generation to be heritage tourists. Intervention factors such as party size (and with it a social experience) and ethnicity prove to be better predictors of heritage preference. The results offer important implications for the heritage industry. For instance, “time travel” demand based on purely objective or negotiated versions can help promote conservation efforts and the sustainable development of heritage. This can lead to enhanced opportunities for partnership between the tourism industry and cultural/heritage site managers, and help revive discontinued or forgotten traditions.     

Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction

This study examines object-based and existential authenticity using a multidimensional approach to perceived value. The effects of value perceptions on satisfaction are also examined. Data was collected from tourists at the Singapore Chinatown heritage precinct. The findings revealed that object-based authenticity, existential authenticity, and perceived monetary value positively influenced overall perceived value and subsequently, satisfaction. This paper provides researchers with a theoretical framework of authenticity and perceived value for future empirical studies in the heritage tourism context. It also provides insight into how destination marketers and policy makers can develop effective and sustainable strategies for heritage destinations.     

Knowledge transfer processes in the authenticity of the intangible cultural heritage in tourism destination competitiveness

ABSTRACT

As tourism based on intangible cultural heritage usually encompasses a knowledge transfer process, the authenticity of the heritage (or its perception) can be affected by knowledge transfer. These knowledge transfers occur to present the heritage to the tourists (courses, tour guiding, etc.), but also in the destination itself when the heritage knowledge is codified in museums, tour guides are trained, or the heritage is transferred to newer generations. These situations present potential challenges where authenticity is distorted or even lost, and it affects the competitiveness of the destination. The work attempts to analyse those knowledge transfers and their challenges regarding authenticity to sustain the competitiveness of the destination.     

Chinese heritage tourists to heritage sites: what are the effects of heritage motivation and perceived authenticity on satisfaction?

Much of the literature on authenticity is Western-centric, while little work addresses the concept in the Asian environment. The literature relating to authenticity from Asian tourists’ point of view is even underdeveloped. This study therefore aims to fill the knowledge gap by investigating Chinese tourists’ perspective of authenticity. It also examines tourists’ perceived authenticity as a multi-dimensional construct in a consumer-based model, the relationship with heritage motivation and tourist satisfaction. Findings indicate that Chinese tourists’ perceptions of authenticity are closely related to objective and constructive authenticity. The study demonstrates that heritage motivation has a significant positive influence on perceived authenticity and that perceived authenticity has a strong ability to predict tourist satisfaction.     

Using tracking technology to improve marketing: insights from a historic town in Tasmania,Australia

ABSTRACT

This study examines the movement patterns of different market segments in an historic town. It combines traditional visitor surveys with a bespoke tourist tracking application. Two analytical stages were undertaken. The first involved analyzing the movements of tourist segments and revealed that “heritage” tourists tended to visit for the shortest lengths of time. The second phase revealed that a visit of between one and two hours seemed to provide the best opportunity to explore the village fully, while shorter and longer stays did not. The insights challenge traditional notions that heritage-oriented tourists should form the target market for historic communities.     

Domestic tourists to Elmina Castle,Ghana: motivation,tourism impacts,place attachment,and satisfaction

Abstract

Current research on dark tourism lacks an in-depth investigation of the relationships between the various psychological factors that influence tourist satisfaction. Using the cognitive-affective-behavior system, this paper evaluates a theoretical model that postulates relationships between four constructs, namely: motivation, perceptions of tourism impacts, place attachment, and satisfaction. The study extends the tourism literature on cultural sustainability by showing the psychological connections of domestic tourists to a dark heritage site, and the implications for perceptions of tourism impacts on this heritage. Based on a sample of 414 domestic tourists at a dark heritage site in Elmina, Ghana, PLS-SEM confirmed several inter-relationships among the four constructs. Motivation had a positive relationship with perceptions of positive and negative tourism impacts, suggesting that the tourists who were more motivated to visit the site for cultural/learning experiences were also more inclined to perceive both positive and negative tourism impacts. Implications for dark tourism and how heritage site management can influence tourists’ perceptions of impacts are offered.     

文化实践中非物质文化遗产的真实性:径山茶宴的再发明

文章通过对一名茶僧参与策划径山茶宴全过程的民族志研究,采用参与观察和深入访谈的研究方法,讨论和反思旅游文化背景下非物质文化遗产的再发明问题。文章从旅游文化和"真实性"的概念出发,讨论旅游研究领域对"光环"研究的缺失,提出关注文化实践中对光环的利用存在的问题,进一步探讨径山茶宴再发明过程中"谁需要真实性以及为什么"以及"如何使用真实性"两个核心问题,以期补充现有真实性讨论的局限性。笔者认为,遗产旅游文化是文化市场化的结果,具备其真实性,而遗产的光环促进着地方文化品牌的推广,径山茶宴在旅游发展背景下的遗产化过程呼吁我们反思非物质文化遗产认证存在的批量化、标准化以及文化多元性等问题。     

Tourists' intention to visit heritage hotels at George Town World Heritage Site

George Town, Penang, has always been one of the most popular destinations among Malaysian and international tourists. In 2008, George Town was accorded a listing as a UNESCO World Heritage Site (WHS). With the listing, increasing tourist arrivals and intentions to visit heritage hotels have been very promising in recent years, prompting the emergence of the adaptive reuse of heritage buildings into heritage hotels. In line with this development, this study examines the effects of perceived price, experience quality, prior knowledge, perceived authenticity, and social influence on tourists’ intention to visit heritage hotels at the George Town WHS, Penang, with perceived value as a mediator. The findings indicate that perceived price, experience quality, prior knowledge, perceived authenticity, social influence and perceived value exert positive and significant effects on tourists’ intention to visit heritage hotels. The study also determines the mediating effect of perceived value on the relationships between independent variables and the intention to visit heritage hotels. This study provides an in-depth understanding of the attributes that affect tourists’ intention to visit heritage hotels at the George Town WHS and helps the owners and operators of heritage hotels to formulate future strategies in designing and promoting their services.     

Learning patterns of tourist movement and photography from geotagged photos at archaeological heritage sites in Cuzco,Peru

The popularity of media sharing platforms in recent decades has provided an abundance of open source data that remains underutilized by heritage scholars. By pairing geotagged internet photographs with machine learning and computer vision algorithms, we build upon the current theoretical discourse of anthropology associated with visuality and heritage tourism to identify travel patterns across a known archaeological heritage circuit, and quantify visual culture and experiences in Cuzco, Peru. Leveraging large-scale in-the-wild tourist photos, our goals are to (1) understand how the intensification of tourism intersects with heritage regulations and social media, aiding in the articulation of travel patterns across Cuzco's heritage landscape; and to (2) assess how aesthetic preferences and visuality become entangled with the rapidly evolving expectations of tourists, whose travel narratives are curated on social media and grounded in historic site representations.