北京市便利店生存环境分析

便利店由于规模偏小等原因,在同超市等同类业态竞争上存在显著劣势.通过采用问卷、访谈和观察等方法对北京市部分便利店的生存环境进行分析发现,北京便利店面临的外部竞争还是很激烈,便利店周围销售同类商品的相关机构非常多.从内部经营管理来看,大部分便利店都在走超市模式,自身的经营理念和定位并不清晰,"便利"的特点也不明显.     

Social distance and shopping behavior

This research was designed to see whether a reconceptualization of social distance (as measured by social class variables) between shoppers and stores would provide a basis for understanding store avoidance behavior. A survey of shoppers classified into two distinct social classes investigated their images, including social class images, of two stores that had been selected as representatives of upscale and downscale retailers. A new measure of social distance was proposed and evaluated. Controlling for other functional aspects of store image such as price and personnel, the social distance measure was found to be influential in discriminating shopping frequency groups for the two stores, providing evidence that people tend to avoid stores that are perceived as being socially distant from themselves.     

百货业差异化经营的历史案例研究

百货业同质化竞争现象较为普遍,如何运用差异化经营策略获取竞争优势是每个百货企业亟待解决的问题。本文基于差异化经营理论,运用文献分析的方法,对上海永安公司的差异化经营策略进行了分析。上海永安百货公司从选址、商场布置、人事管理到竞争策略,一直贯穿差异化经营思想,最终在激烈的市场竞争中击败所有对手,成为旧中国最大的百货公司。     

Profitable positioning for retailers

This article has considered the nature and role of positioning among retailers. The positioning of retail stores was defined as the perceived image consumers have of one store in relation to competitive outlets within the same trading area. And profitable positioning for retailers was identified as a strategy for developing and projecting unique store images for increasing the retailer’s total profits.     

Social class differentials in the store selection process of single black professional women

Black single professional women form a growing and little researched market. This study hypothesized that there are significant social class differences in prepurchase store screening and in actual store choice process. Findings indicated that there were significant differences among groups in preplanning the number of garments, using catalogues, and seeking information from sales clerks. There were no significant differences in types of stores patronized, and store loyalty appeared low overall. It was concluded, both in prepurchase screening and during purchases, that social class played almost no significant role in store selection. However it appeared that single black professional women, unlike other nonblack samples studied, tended to rely on store characteristics and features more than on informational search and process or an all-out store search. If additional comparative studies substantiate this finding, there are strong implications for retailing strategies.     

图书馆核心竞争力研究

随着经济的全球化和信息时代的到来,图书馆与信息服务机构之间竞争的趋势日趋加强,唯有追求图书馆核心竞争力才是图书馆谋求长期竞争优势的根本战略。对此,在着重理解图书馆核心竞争力的涵义、特征及其构成要素的基础上,找到影响图书馆核心竞争力的因素,从而采取相应的对策才能提高图书馆的核心竞争力。     

百货商店之于城市发展的价值探析

探讨了百货商店对于城市发展的价值,可以从百货商店在城市发展中所起的作用对百货业进行重新定位,提高对百货业的重视程度,更好更快地推动百货业发展。首先介绍了百货商店的产生,然后分析了百货商店在推动城市发展过程中所起的作用,接着探讨了百货商店对于城市的价值,以及对于城市居民的价值,最后,文章认为城市的发展会推动百货业的发展,而百货业的发展壮大会更加带动城市的发展。     

Retail store visitation and the cost-value hypothesis: An application of the AID algorithm

This paper provides insights into the cost-value implications of retail store visitation. It does this by relating the extent of retail store visitation to both consumer characteristics and situational variables in the context of a specific type of major appliance purchase. The assessment was based on the usage of the Automatic Interaction Detector (AID). This algorithm determines what variables and categorees within them combine to produce the greatest discrimination in group means by the dependent variable (the number of retail stores visited). An interpretation of AID-revealed binary splits suggests support for the cost-value hypothesis of retail store visitation.     

Three differential variables and their relation to retail strategy and profitability

The primary objective of this study is to evaluate three variables utilized frequently within the retail grocery industry to gain a differential advantage within a target market. These variables are Trading Stamps, Credit, and Delivery. Essentially, the study seeks to determine whether these differential variables are related to retail strategy and retail store profitability for a selected group of retail grocery stores belonging to a retailer cooperative. The study also seeks to determine if the utilization of the differential variables creates any profitability changes within the basic retailing strategy variables of the researched respondents.     

基于感性信任的渠道合作关系保持策略研究

企业与渠道合作伙伴间建立良好稳定的交易关系,可增加自身的竞争优势。良好的感性信任可增强合作关系的灵活性,维护合作的长期稳定。为培育企业间的感性信任,应增进渠道企业个人间情感、发挥渠道管理者的影响力,加深文化渗透,完善信息沟通机制,营造公平环境,共享合作信息。     

A comment on patterns of store choice and customer gain/loss analysis

We explore patterns of store choice and shopping behavior in the domain of women’s specialty clothing stores. Based on previous research, four exploratory research propositions are examined to note patterns in customer loyalty to their “favorite” stores and the incidence of shopping at competing stores. We conduct a vulnerability analysis to note which stores have customer segments most vulnerable to marketing efforts of competitors. Our findings suggest customers in the women’s specialty clothing market do not exhibit 100 percent loyalty to the favored retailer, and the share of trips to the favored retailer is generally constant among stores. The primary implications to retail managers are that they should be most concerned withincreasing the customer franchise base (those naming the retailer’s store as “favorite”) rather than focusing on increasing thefrequency of shopping trips among those customers that comprise the current franchise base.     

Mobility as an influence on retail patronage behavior of the elderly: Testing conventional wisdom

While the marketplace potential of the elderly segment is tremendous, research with regard to what influences the elderly’s patronage behavior has, to date, been inconclusive. This article attempts to determine the effect lack of transportation mobility has on various patronage behaviors. The research reported here is based on a large national smaple of the elderly and incorporates the factors suggested by previous research. The study shows mobility is not a significant influence on the type of retail store frequented, but can influence switching patronage between stores of a given type. Additionally, it was found that mobility is related to the elderly’s psychographic profiles, convenience needs, and information source usage.     

MNC战略管理中的新现象：逆向护佑概念及特征

超强竞争环境加速了企业竞争优势的耗散速度,并严重威胁到企业的生存和活力。跨国公司从依靠母公司获取的存量资源来获取竞争优势转变到依靠其分布在各地的下属单位获取增量资源来赢得竞争。因此,本研究提出逆向护佑的概念,并通过与其相近概念的区分,进一步明确逆向护佑行为及研究的特征。     

论旅游信息系统的概念、内涵与功能

在回顾旅游信息系统（TIS）研究与应用状况的基础上,分析了旅游行业的市场结构和信息需求,以及TIS的概念、内涵与作用,并展望了TIS的开发与应用前景.旅游行业是一个信息密集行业,需求方、供应方、中介和目的地管理机构都依赖于信息采集、处理与交换;随着信息技术特别是互联网技术的兴起,旅游行业的市场竞争和结构变革正在加剧;互联网络、GIS、GPS、多媒体等技术在旅游行业有广阔的应用前景;TIS的作用分为4个层次：提高效率、改善绩效、获得竞争优势和促进行业创新与变革.     

Conceptualization and operationalization of retail store image: A case of rival middle-level theories

This article presents the case that inconsistencies between retail store image conceptualization and operationalization signal a critical separation between theory and measurement within the paradigm. The authors attribute the separation to the influence of two rival, middle-level information processing theories. The first, piecemeal-based processing theory, has historically dominated retail store image operationalization and measurement within the area. The authors argue, however, that the time has come for a new information processing theory—category-based information processing—to challenge piecemeal processing as the positive heuristic within the store image paradigm. The advantages of adopting category-based processing over piecemeal processing are discussed both from a positive and normative perspective. Recommendations for managers and propositions for future research are offered.     

中国连锁经营发展策略研究

随着经济全球化及科技的发展,连锁经营的发展日趋多样化.但中国连锁经营仍处于发展的初级阶段,在与国外大型连锁企业的竞争中,处于明显劣势.中国连锁企业应通过兼并及并购、特许经营等方式来促进连锁经营的规模化;应该重视连锁企业信息化系统建设,不断优化、升级信息系统;通过选择良好的促销模式和广告方式来提高消费者对连锁企业品牌的认知度,促使连锁企业品牌战略的顺利实施.最终促进中国连锁企业经营在新市场环境下的发展与壮大     

创新:大型百货商店走向复兴的必由之路

近些年来,我国一些大型百货商店沦落到惨淡经营甚至破产的境地。缺乏特色、盲目投资、消费升级乏力、外资企业冲击、多业态竞争加剧等等是其重要原因。大型百货商店必须在理念、方式、服务、管理上进行全方位的创新,才有可能走向复兴。     

The influence of price,store name,and brand name on perception of product quality

The relationship between product price and perceived product quality has been developed extensively in the literature. Less work has been done to investigate the possible effects of other variables in combination with price as perceived-quality influentials. This paper examines the effect on perceived product quality of price, brand name and store name. The results tend to confirm the hypothesis that consumer quality perception is dependent on a combination of controllable marketing attributes, but that not all classes of products are subject to the same type of interaction.     

制造商广告介入对零售商自有品牌的影响研究

目的/意义零售商自有品牌的引入能增强自身竞争实力,改变渠道竞争格局。本文旨在探讨零售商引入自有品牌前后,制造商引入广告对渠道成员产生的影响。方法/过程基于消费者特征和产品品牌差异性构建渠道需求函数和Stackelberg博弈模型。结果/结论分析结果表明:1)零售商引入自有品牌在提高自身利润水平的同时,会损害制造商的利润。2)在零售商引入自有品牌的情况下,制造商的广告投入对零售商自有品牌产品的质量有一定的抑制作用。3)当零售商自有品牌产品的质量限于一定范围时,制造商引入广告能够使得双方共赢。     

Customer value: The next source for competitive advantage

Driven by more demanding customers, global competition, and slow-growth economies and industries, many organizations search for new ways to achieve and retain a competitive advantage. Past attempts have largely looked internally within the organization for improvement, such as reflected by quality management, reengineering, downsizing, and restructuring. The next major source for competitive advantage likely will come from more outward orientation toward customers, as indicated by the many calls for organizations to compete on superior customer value delivery. Although the reasons for these calls are sound, what are the implications for managing organizations in the next decade and beyond? This article addresses this question. It presents frameworks for thinking about customer value, customer value learning, and the related skills that managers will need to create and implement superior customer value strategies.