企业80后知识型员工工作倦怠与离职倾向之间的关系研究——以组织支持感为调节变量

文章以企业80后知识型员工为研究对象,研究其工作倦怠、组织支持感与离职倾向之间的关系.首先采用统计软件SPSS17.0进行描述性统计分析、相关分析、回归分析,最后采用层次回归的分析方法考察组织支持感的调节作用.通过实证研究得出:工作倦怠与离职倾向显著正相关;组织支持感与离职倾向显著负相关;企业80后知识型员工工作倦怠对其离职倾向具有较好的正向预测作用;企业80知识型后员工感知到的组织支持感对其离职倾向具有较好的负向预测作用;组织支持感在工作倦怠和离职倾向之间起到了明显的调节作用.     

一般自我效能感对酒店员工工作倦怠影响机制研究

情绪劳动是服务业员工独特的工作特点,也是影响员工工作倦怠的重要因素。本文通过对酒店服务人员的问卷调研探讨作为个体重要特征的一般自我效能感对员工工作倦怠的影响结果发现:一般自我效能感对工作倦怠有显著负向影响,深层表演在其中起中介作用。这表明我国酒店管理者在应对员工工作倦怠问题时,既要考虑到服务性工作自身所具有的高情绪要求对员工内心资源的消耗,也要考虑到一般自我效能感等个体重要的正向特征在弱化工作倦怠上所发挥的积极作用。     

饭店员工主观幸福感、情绪智力、情绪劳动对离职倾向的影响研究——一个中介调节路径模型

基于对京沪两地360名饭店员工的问卷调查,本文对饭店员工主观幸福感、情绪智力、情绪劳动策略和离职倾向之间的关系进了实证研究,重点考察了情绪劳动策略在情绪智力和离职倾向之间的中介作用以及主观幸福感在情绪劳动策略和离职倾向之间的调节作用.本研究的主要结论:(1)情绪智力、情绪劳动策略、主观幸福感均与离职倾向具有显著的相关关系.(2)情绪劳动策略的表层行为、深层行为在情绪智力对离职倾向的影响中起到了完全的中介作用.(3)情绪劳动策略的表层行为对离职倾向具有极其显著的正向影响,但主观幸福感在其中没有调节作用;深层行为和自然调节策略本身并不能直接负向影响离职倾向,这两种策略通过主观幸福感的调节作用而对离职倾向产生负向影响.     

服务员感知组织支持对情绪劳动策略的影响:有调节的中介作用模型

综合运用社会交换理论、资源保存理论与情绪管理相关理论,以职业承诺为调节变量,探讨感知组织支持对自我效能感及表层扮演与深层扮演两种情绪劳动策略的作用机制.通过对224份南京地区服务员样本的实证分析,结果表明:感知组织支持对深层扮演具有显著的正向影响;自我效能感在感知组织支持与深层扮演之间起中介作用;职业承诺越高,感知组织支持对自我效能感的正向影响越强,进而对深层扮演产生更大的正面效应.研究成果深化对情绪劳动策略选择问题的认识,并为服务员情绪管理实践提供指导.     

国有企业基层员工工作压力与工作倦怠关系研究

工作倦怠是指个体因不能有效应对工作上延续不断的各种压力而产生的一种长期性反应,包括情绪衰竭、玩世不恭和成就感低落。国外学术界对这一领域的研究已经比较成熟,并有多位学者试图探析工作倦怠的影响因素：Payne和Fletcher （1983）提出了压力的“需要—支持—限制模型”;Karasek和The orell（1990）提出了“工作紧张模型”;国内学者对工作倦怠的研究也有所涉猎,但其多以教师、医护人员、警察、法官等为研究对象,涉及国有企业基层员工工作倦怠问题的研究很少。然而,实践证明,国有企业基层员工的工作倦怠不仅会加重个体的焦虑和抑郁程度,影响个体身心健康,更会对所在的组织产生巨大影响,最终降低组织的绩效水平。     

工作满意对情绪劳动策略影响实证研究

满意的员工会倾向采用什么情绪劳动策略?满意氛围是会显著加强或削弱员工情绪劳动策略对情绪耗竭的作用?文章试图去回答这两个问题。文章采用问卷调查法,对某市一家国有大型企业五县市的42个营业厅和呼叫中心进行调查,在412份有效问卷的基础上,采用SPSS、Amos和HLM软件对数据进行分析,结果显示:(1)工作满意对情绪劳动策略有显著影响,具体为:对表面行为存在显著负向影响;对深度行为存在显著正向影响;对中性调节存在显著正向影响。(2)情绪劳动策略对情绪耗竭有显著影响,具体为:表面行为对情绪耗竭存在显著正向影响;深度行为对情绪耗竭存在显著负向影响;中性调节对情绪耗竭存在显著负向影响。(3)满意氛围对情绪劳动策略与情绪耗竭之间的关系存在显著的微弱调节作用,具体为:满意氛围加强表面行为对情绪耗竭的正向作用;满意氛围对深度行为与情绪耗竭之间关系的调节作用不显著;满意氛围削弱中性调节对情绪耗竭的负向作用。最后文章认为:在这家国有大型企业中的42个服务团队,让员工快乐的工作不失为一个好策略。     

辱虐管理对员工服务破坏行为的影响机制研究——基于资源保存理论视角

服务破坏已成为服务业的普遍现象,但国内关于此类行为影响因素的研究较少。本文研究以资源保存理论为基础,旨在调查辱虐管理对服务破坏的影响机理,考察情绪耗竭的中介作用,以及组织支持感对辱虐管理和情绪耗竭的调节作用。通过问卷和访谈法,对220份有效答卷进行分析。实证研究结果表明,辱虐管理对服务破坏有显著正向影响,并且情绪耗竭在两者之间起正向中介作用。当员工经历辱虐管理,情感资源会受到损耗,这促使员工做出服务破坏。另外,组织支持感也被证实对这一关系有调节作用,组织支持感能够帮助员工重获重要的资源,减轻了由于辱虐管理而产生的情绪耗竭,这对减少服务破坏行为具有启示意义。     

情绪劳动与员工离职意愿——情绪耗竭与组织支持感的作用

本文基于221位服务型企业全职员工的调查数据,从资源保存理论的视角探讨情绪劳动对员工离职意愿的影响,并运用层级回归模型检验情绪耗竭在情绪劳动影响员工离职意愿过程中的中介效应,以及员工主观体验到的组织支持在情绪耗竭与员工离职意愿间的调节效应。实证研究结果表明：在情绪劳动工作中,员工采用的表层扮演对离职意愿具有显著的正向预测作用;情绪耗竭部分中介了表层扮演与员工离职意愿之间的关系;组织支持感负向调节情绪耗竭与员工离职意愿之间的关系。     

企业员工核心自我评价与工作倦怠的关系研究

本文旨在对企业员工核心自我评价与工作倦怠的关系研究,揭示核心自我评价对工作倦怠的影响,研究结果表明核心自我评价与工作倦怠的三个维度,情绪衰竭、玩世不恭、成就感低落均存在显著负相关。     

消除工业倦怠的激励机制补救

所谓工作倦怠,是指人们在紧张与忙碌的日常生活及工作过程中,生活上的以及工作中的情绪感受会随着大环境的变动,而呈现出一种身心紧张或调试不当的负面行为。当我们对工作不再兴致勃勃时,不愿上班,面对工作提不起精神,害怕和同事打交道,甚至为了不上班找理由请假等,这些都会产生工作倦怠。工作倦怠是由日常工作中的挫折、焦虑、沮丧日积月累而形成的。     

Development in Information and Communications Technology (ICT) Statistics at the Australian Bureau of Statistics

This paper outlines the ICT statistical developments that the ABS has undertaken over recent years. These developments have been on both the supply side (ICT industry) and the demand side (use of IT by sector). The content of ABS ICT surveys has changed significantly over the last few years and are expected to develop further in line with industry changes and emerging policy needs.
Recent developments in household collections have been the inclusion of IT use questions in the 2001 Census of Population and Housing and in various ABS social surveys such as Children's Participation in Culture and Leisure Activities. Annual business IT use surveys are now conducted and include topics such as Internet commerce and IT security. Biennial ICT industry surveys are conducted to provide data on ICT production, imports and exports, ICT industry employment, performance and structure information. An Internet activity survey is run every six months and provides regional Internet access details and infrastructure details on Internet service providers.
A major development for 2002–03 will be the compilation of an ICT satellite account. ABS intends to produce an ICT Information Development Plan to guide its future statistical development work in the ICT field.     

Value at Risk in the Suburbs: Eminent Domain and the Geographical Politics of the US Foreclosure Crisis

Several US counties and local governments have recently considered a novel solution to the foreclosure crisis. They plan to use eminent domain to compel the owners of mortgage debt—and specifically of private‐label mortgage‐backed securities—to sell the debt to the government at a price reflecting the loan's market value. The government would then restructure the debt and resell it to new investors. The plans are striking because—in contrast to both development‐driven eminent domain and the federal subprime bank bailout—they would force investors to assume asset devaluation and increased long‐term risk. Notably, the plans have emerged as an instance of financialization‐focused politics in suburbs and suburban cities of color, specifically majority‐black and ‐Latino/a suburbs. Local support for the plans, we argue, is rooted in the long‐term disinvestment of these ‘suburbs of exception', which became targets of subprime lending and eventually sites where the ‘financial exception' has been localized. But these demographic shifts, fragmentation and fiscal pressures have at the same time created a suburban political terrain in which the plans have gained their strongest political support.     

Towards a Theory of Serendipity: A Systematic Review and Conceptualization

Serendipity – the notion of making surprising and valuable discoveries – plays a major role in the success of individuals and organizations alike. Previous research has established the importance of serendipity and identified important individual- and organizational-level antecedents. However, the literature has been dispersed and the boundaries of the concept have been blurry, leading to a lack of conceptual clarity and structure, and thus limiting validity and managerial actionability. Based on a systematic literature review, I synthesize existing management-related research on serendipity and explicate the emergence and composition of serendipity in the organizational context. I first identify three necessary conditions that differentiate serendipity from related concepts such as luck or targeted innovation: agency, surprise, and value. Then, I draw from the literature on sensemaking, event-based theorizing, and quantum-based approaches to management to conceptualize the process of cultivating serendipity in the organizational context as a process of enabling potentiality and materialization, and develop a multi-level theory of (cultivating) serendipity. This conceptualization contributes to our collective understanding of how, why, and when (i.e., under what conditions) organizations can leverage the value in the unexpected, which opens up fruitful avenues for further research.     

Accountability of NGOs in Bangladesh A critical overview

NGOs in Bangladesh have been recognized as effective change agents in the socio-economic arena throughout the world. Their contributions in micro credit, non-formal education and primary health care are widely known. NGOs play a significant role in society. NGO accountability, as a result, has become a critical issue. NGO accountability in Bangladesh has been examined here in relation to patrons, clients and themselves. Of the three relationships only accountability to patrons is in a near satisfactory state. Accountability to clients is handicapped by lack of opportunities of beneficiaries to participate meaningfully in NGO policy making. Accountability to themselves is adversely affected due to the adherence to a strictly hierarchical system and the influence of founding and charismatic NGO leaders.     

Towards an Asian model of human resource management? A comparative analysis of China,Japan and South Korea

There has been much discussion regarding the possible decline and weakening of national systems of human resource management (HRM). Yet, culture and institutions are often cited as the major stumbling blocks to this outcome. Such constraints may dissipate in the analysis, particularly if ‘regional clusters’ are considered where geographic and cultural closeness and ‘openness’ to similar economic pressures exist. In such cases, it might be postulated that convergence in HRM will occur. We argue that China, Japan and South Korea represent such a cluster. This article examines these countries, to see if a degree of convergence is taking place and if it is towards an identifiable ‘Asian’ model of HRM. A model of change is presented that distinguishes between levels of occurrence and acceptance. Details of the development and practice of HRM in each country are then set out. The article ends with a discussion and implications section and a brief conclusion.     

Ansätze und Ergebnisse anglo-amerikanischer M&A-Forschung

Based on a review of established U.S. management journals (1995–2003), six schools of thought are identified within the Anglo-American M&;A research: “Capital Market”, “Principal/Agent”, “Industrial Organization”, “Organizational Behavior”, “Human Resources” and “Strategic Management”. The literature review shows that the definition of M&;A success, the methods applied, and insights from empirical research differ according to the respective school of thought. Empirical studies focus on the resource combinations of merger partners, the specific circumstances of merger negotiations, and on integration management as antecedents of merger performance. Unfortunately, empirical findings have not yet provided reliable explanations for M&;A success. Based on the current state of Anglo-American M&;A research, the authors discuss implications for business practice, identify research gaps, and propose areas for future research.     

Introduction of New Technology with a Sound Transition of the Input-Output Structure

We examine the general equilibrium repercussions associated with the introduction of new technologies, using the generalized Leontief system that allows technological substitutions. We show that an untested introduction of cost-increasing technologies in any industry may result in creating a non-productive technological structure that does not satisfy the Hawkins-Simon condition, following the autonomous dynamic adjustment process with structural transitions in the economic system. Therefore, we propose a practicable control scheme of introducing cost-increasing technologies that strictly avoids the creation of non-productive structures in all periods of structural transition, using the available information on the ex ante technological structure.     

The Creation of the Office for National Statistics

A new Office for National Statistics was created in the United Kingdom in 1996 following a series of developments designed to strengthen the relevance and integrity of statistics. This paper describes these fundamental changes and sets out a blueprint for future progress. It also sets current developments in the United Kingdom in an historical and international context.     

What helps? Women engineers' accounts of staying on

We have considerable understanding of the obstacles that women engineers encounter and the reasons that they leave the field, but we know less about what enables them to remain. Adopting an interpretivist approach, this article examines how a group of British women engineers in two FTSE 100 companies account for “staying on” in their male‐dominated work settings. We delineate four specific forms of help that facilitate women's retention in the field. We argue that exposure to help leads to women developing a habitus that enables them to continue working in engineering. To conclude, we draw on our findings to outline HR practices that will facilitate supportive relationships in the workplace and pave the way towards developing more positive organisational climates.     

论现代物流企业的发展观

物流业经过诸多年的发展目前已经成为最热门的行业之一,物流企业的注册数量也与日俱增,达到前所未有的规模。毋庸置疑,任何企业都希望自己迅速做强做大,并成为真正现代物流企业的典型代表,要实现这一目标一个首要问题就是要解决现代物流企业的发展观问题。