Ethical contexts and employee job responses in the hotel industry: The roles of work values and perceived organizational support

The hotel industry faces continual ethical dilemmas that present important, interesting and complex challenges. This study had two objectives. The first was to investigate the relationship between ethical context and job satisfaction and to examine the moderating role of work values and the mediating role of perceived organizational support in the relationship between ethical context and job satisfaction. The second objective was to examine the influence of these same variables on turnover intention. A survey of Taiwanese hotel employees showed that ethical context was a significant predictor of job satisfaction and turnover intention and that work values and perceived organizational support moderate and mediate respectively the relationship between an ethical context and job responses. These data suggested ways by which hotels can deal with ethical context, perceived organizational support, and employee work values to increase job satisfaction and decrease the turnover intention of employees.     

Do organizational practices matter for hotel industry employees’ jobs? A study of organizational practice archetypical configurations and job outcomes

Earlier research has demonstrated that organizational environment variables influence employees’ job outcome variables. This study focuses on the organizational practice dimensions of the hospitality industry and demonstrates that: (1) employees’ perceptions of practices can be construed as a limited set of archetypical configurations, and (2) the configurations are related to job outcome variables. The practice configurations are generated by cluster analysis, and the reliability and validity of the classification is demonstrated.     

Mediating role of job stress between work-family conflict,work-leisure conflict,and employees' perception of service quality in the hotel industry in France

This study investigates the relationships among work-family conflict (WFC), work-leisure conflict (WLC), job stress, and quality of service. This study examines the mediating role of WLC between WFC and job stress. Also, it tests the mediator effect of job stress between WFC, WLC, and quality of service. Data were collected from employees in interaction with customers (648) in the hotel industry in France. The results indicate that WFC and WLC have a positive influence on job stress. The analyses of indirect effects tests based on a bootstrap analysis (Preacher &; Hayes, 2004 Preacher, K. J., &; Hayes, A. F. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models. Behavior Research Methods, Instruments, &; Computers, 36, 717–731.[Crossref], [PubMed] , [Google Scholar]) showed an indirect effect between WFC and job stress. Similarly, the results demonstrated that job stress mediates the relationship between WFC, WLC, and quality of service. The results of the study provide implications for managing employees in the hospitality and tourism industries.     

旅游地社会-生态系统成长模式研究——以金寨县为例

旅游引发的自然、社会、物质和人力资本等流量与流向的变化,关系着旅游地社会-生态系统运行的轨迹和可持续状态。基于循环经济相关理论,尝试构建旅游地社会-生态系统“五流”分析框架,以金寨县为案例地,使用PCA-OWA方法,分析2008—2019年旅游地社会-生态系统的资本变化、成长阶段及成长模式,并对其演化轨迹进行情景模拟。结果表明：（1）旅游业通过直接影响人口流动、商品和服务流动、信息流动以及各种资源消耗等“流”因素,使得金寨县旅游地社会-生态系统的物质和人力资本逐步增加,但社会资本仍处于较低水平,自然资本消耗较为明显;（2）12年间金寨县社会-生态系统呈现逐步好转的态势,其成长可划分为2008—2011年低水平匀速增长及2012—2019年快速成长2个阶段;（3）外生模式是金寨县目前持续的运行状态,未来在环境保护与经济发展关系的不断优化下有可能进入内生模式。随着旅游活动的扰动增强,旅游地社会-生态系统内部关系更加复杂,深入探究旅游地社会-生态系统成长的内在机理,可为区域可持续发展的政策制定提供科学参考。     

A performance evaluation model for international tourist hotels in Taiwan—An application of the relational network DEA

This research utilizes relational network data envelopment analysis to construct a model to analyze the efficiency and effectiveness of international tourist hotels (ITHs) in Taiwan. The different production processes within the hotel are evaluated, as well as the relationships between efficiency, effectiveness, and overall performance. Finally, based on the results, we recommend ways of enhancing the overall performance of the hotel industry in Taiwan.     

少数民族社区旅游的舞台化特征研究——以云南若干村镇为例

云南民族众多、人文和自然景观富饶,少数民族社区旅游发展起步较早,发展较成熟,在长期发展过程中,呈现出了明显的舞台化特征.在考察了大理古城、周城,丽江束河古镇,香格里拉霞给村,西双版纳傣族园等较为典型的旅游村镇的基础上,归纳认为少数民族社区旅游的舞台化特征主要体现在3个方面:社区旅游圈、东道主行为前台化和民俗节事舞台化.这种舞台化有利于少数民族传统村镇在空间特质和精神特质上的分区保护;有利于提高居民参与社区旅游发展的参与意识和传统文化意识;有利于游客在有限的时空范围内体验少数民族的风土人情.     

The gloom of the COVID-19 shock in the hospitality industry: A study of consumer risk perception and adaptive belief in the dark cloud of a pandemic

As the new coronavirus (COVID-19) spreads globally, the hospitality industry is at the heart of implementing social distancing, a measure demonstrated to be effective in flattening the epidemic curve. Informed by the perceived risk theory, this research examines how the customer’s perception of the shock of the coronavirus pandemic impacts on their beliefs, and how their beliefs could influence their anticipated emotions (negative and positive) which could affect their future desire towards visiting restaurants. Structural equation modelling was used to understand the research constructs’ associations. This study provides two key suggestions: (i) that the hospitality industry is built on trust from their customers by supporting and resourcing consumers’ self-protection behaviour and adoptive belief, and (ii) that the economic influence and the continuous uncertainty and transformation of the restaurant business need the enhancement of localisation strategies, practices and performance.     

滨海旅游目的地游客感知价值的影响因素研究——以广西北海银滩国家级旅游度假区为例

把握影响游客感知价值的关键因素,有助于促进旅游目的地竞争力的提升。以广西北海银滩国家级旅游度假区为研究区域,采用携程旅行网北海银滩游客网络评论资料作为研究样本,运用扎根理论方法构建包括5个主范畴和18个对应范畴的滨海游客感知价值影响因素模型,并运用复杂系统的决策实验和评估实验法（Decision making Trial and Evaluation Laboratory,DEMATEL）模型构建滨海游客感知价值影响因素的关系矩阵,识别影响滨海游客感知价值的关键因素。研究发现：资源和环境、管理和保护、设施和服务、情感和成本价值构成了滨海旅游目的地游客感知价值的重要维度,天气条件、海滩规模、海滩管理和保护、游客愉悦感、游客娱乐体验项目、旅游基础设施及服务是影响滨海旅游目的地游客感知价值的关键因素。据此提出促进我国滨海旅游目的地游客感知价值提升的相关建议。