基于消费心理的品牌敏感者细分及品牌倾向研究

消费者购物决策心理是企业选择目标市场和制定产品及促销策略的重要依据。品牌敏感消费者是一个比较特殊的群体,这类消费者出于不同的心理在消费过程中都比较注重产品的品牌。本文基于消费心理对品牌敏感者进行了细分,分析了不同类型消费者的品牌偏好,并据此提出了营销建议。     

优惠券如何“券”动消费——消费者优惠券使用行为的影响因素研究

优惠券是一种常见的营销工具,近年来凭借其形式的多样性广受营销人员青睐。一方面,可以触发消费者心理效应,给消费者带来优惠的同时提高消费满意度。另一方面,可以助力企业实现不同的营销目标,为企业创造价值。然而数据显示,优惠券的低核销率是营销人员面临的一个重要问题,拉动消费的杠杆作用难以充分发挥。如何优化优惠券的设计与发放过程,是学者与营销人员共同关注的话题。本文通过对相关文献进行梳理,分析总结了影响消费者优惠券使用行为的因素,并提出优惠券营销建议,以期为企业的营销决策提供借鉴和参考。     

基于消费者购买过程的营销策略

社会的进步和经济的发展,使得消费者的消费意识不断地提升,而消费者的消费购买行为主要受消费者心理的影响,因此在新型营销模式下,基于消费者的心理来制定营销策略变得越来越重要。企业要想在激烈的竞争中获得主动权,要抓住客户,让其了解并认可自己的产品,则需要更多地考虑到消费者的购买过程决策心理。文章主要对基于消费者的购买过程来研究企业的营销策略。     

基于后金融危机时代消费者特征分析的营销策略创新

后金融危机时代消费者的心理行为特征表现为危机意识加剧、消费理性增强、消费需求紧缩、消费决策周期延长。企业营销策略应该根据消费者行为变化进行相应的调整和创新。     

针对现代女性消费者的营销策略研究

随着人们生活水平的不断改善,女性以其特殊的消费心理及购物标准,逐渐成为当前备受关注的群体,对女性消费行为的研究,也越来越引起商家的重视,成为其制定营销策略的关键。本文通过对女性消费者特点的分析,进一步针对女性消费者的特点对营销策略做了一定的探讨,并通过天涯论坛实证调查得出不同年龄、职业、地域女性消费者各自的特征,从而总结出女性消费者面子心理、从众心理、推崇权威心理、爱占便宜心理、害怕后悔心理、心理价位、炫耀心理以及攀比心理的特点,及针对这些消费心理的有效的营销策略。     

C2C服装网络消费决策风格及其特点研究

随着电子商务的发展,网络消费者的购物行为和决策心理越来越引起陶宝商家的关注。只有了解消费者的消费心理和购物习惯,商家才能制定相应的营销策略及有针对性地做好用户体验。本研究在总结国内外有关消费者决策风格研究的基础上,以大学生为研究对象,通过编制《大学生C2C服装网络消费决策风格问卷》,探讨其在淘宝网购买服装这一消费过程中所采取的决策风格及其特点差异。     

价值共创式营销对消费决策的影响 ——基于心理账户理论

本文以价值感知水平为中介变量,探讨干扰式和价值共创式两类营销模式对消费决策的影响,分析营销模式差异对消费决策的影响内在机制,进一步讨论商品类别在营销模式对消费决策的影响中所起到的调节作用.研究发现:消费者在价值共创式营销场景中的消费决策显著高于干扰式营销场景中的消费决策;价值感知水平在营销模式与消费决策之间承担中介作用...     

基于消费心理的营销策略分析

本文以消费者在消费过程中各种心理因素变化、心理表现及其行为过程为主要脉络,从消费心理学和市场营销的角度揭示了消费者的购买行为的新特点,并根据这些特点提出有针对性的营销手段及策略。     

C2C服装网络消费决策风格及其特点研究——以大学生为例

随着电子商务的发展,网络消费者的购物行为和决策心理越来越引起淘宝商家的关注.只有了解消费者的消费心理和购物习惯,商家才能制定相应的营销策略及有针对性地做好用户体验.本研究在总结国内外有关消费者决策风格研究的基础上,以大学生为研究对象,通过编制《大学生C2C服装网络消费决策风格问卷》,探讨其在淘宝网购买服装这一消费过程中所采取的决策风格及其特点差异.     

消费心理视角下的市场营销效率目标研究

本文主要通过分析消费市场中消费者对所消费物品的消费心理变化,从而抓住消费者的消费心理,运用营销手段达成既定营销目标的思路;以期对消费市场上营销效果的实现有所帮助,使面对消费者进行的市场营销能够更好地发展。     

Here or there? Consumer reactions to corporate social responsibility initiatives: Egocentric tendencies and their moderators

This research examines how consumers react to corporate social responsibility (CSR) programs that vary in geographic focus. Three experiments compare consumers' patronage of a company in response to local and distant CSR initiatives. The extant egocentrism literature suggests that a CSR activity focused locally, and thus, with greater personal relevance, should increase patronage of the company responsible for the CSR activity. Indeed, this egocentric bias, exhibited in the form of increased purchase intentions or actual choices, is found across all three studies. However, these egocentric tendencies are moderated by consumers' superordinate identities. In study 1, consumers' greater intentions to patronize a company whose CSR activity is domestic vs. foreign are moderated by their sense of global identity. In study 2, consumers' increased choices of a company whose CSR activity is in their home state vs. a distant state are moderated by levels of environmental consciousness. Finally, in study 3, increased patronage of a company whose CSR activity focuses in consumers' home city vs. a distant city depends on the salience and level of consumers' superordinate group identity.     

视频广告呈现速度对消费者新产品评价的影响：整体-细节信息认知的中介作用

文章聚焦于新产品投入市场初期，视频广告呈现的快慢速度与不同新产品类型交互对消费者新产品评价的影响及其中介机制的探究。研究结果表明，视频广告呈现速度(快与慢)与新产品类型(颠覆型与渐进型)交互对消费者新产品评价的作用显著，整体信息认知与细节信息认知发挥了中介作用。具体而言，对于颠覆型新产品，采用快速呈现的视频广告使消费者更好地认知整体信息，理解新产品的利益，进而提高对新产品的评价；对于渐进型新产品，采用慢速呈现的视频广告使消费者更好地认知细节信息，理解新产品的利益，进而提高对新产品的评价。文章是对视觉营销和新产品营销传播理论的丰富和补充，也为企业进行有效的新产品传播提供了有益的指导。     

双语品牌名称的呈现顺序对消费者品牌评价的影响

文章探究了中国市场大量出现的“品牌名称双语化”现象，检验了双语品牌名称的水平呈现顺序对消费者品牌评价的影响及其中介机制。两个研究结果表明，双语品牌名称的水平呈现顺序和有利的来源国形象对消费者品牌评价的交互作用显著。具体而言：当双语品牌名称的“左中右英”(vs.“左英右中”)呈现顺序对应于有利的中国来源国形象，或当“左英右中”(vs.“左中右英”)的呈现顺序对应于有利的欧美来源国形象时，能够提高消费者的品牌评价。其中，当双语品牌名称的不同呈现顺序与消费者相应的有利来源国心理图式相匹配时，图式一致性效用发挥中介作用。文章丰富了品牌命名理论，同时为企业根据消费者的来源国形象感知调整双语品牌名称的水平呈现顺序提供了导向性参考。     

产品伤害事件对消费者品牌忠诚度的影响机制研究

本文从产品伤害事件的感知损失程度的角度,研究了产品伤害事件的感知损失程度与品牌感知风险、品牌情感、品牌信任、品牌忠诚之间的关系。文章认为,产品伤害事件中的感知损失与感知风险正相关,与品牌情感、品牌信任负相关;感知风险与品牌情感、品牌信任负相关;品牌情感、品牌信任与品牌忠诚正相关。产品伤害事件对品牌忠诚度影响的机制是产品伤害事件以及与该事件相关的各项信息形成消费者的感知损失与感知风险,进而影响品牌情感与品牌信任,最后导致品牌忠诚度的改变。文章提出,在产品伤害事件不幸发生后,最佳的处理方式是尽量通过各种可能的措施使消费者感到本公司值得信赖,相信公司能够在未来避免此类事件再次发生,能够确保消费者的利益,从而减少消费者对该品牌的疑虑,减弱对该品牌的感知风险,只有这样才能尽量维持消费者对该品牌的喜爱与信任,并进而维持对该品牌的忠诚度。     

Blissful Insularity: When Brands are Judged in Isolation from Competitors

The need to evaluate a single brand in isolation, without explicit comparisons to competitors, is ubiquitous in consumer judgment because competitors are often not readily apparent. Although consumers routinely make such judgments, in this paper we show that when a brand is judged in isolation, the judgment is often overly favorable. Moreover, we explore when and why this tendency occurs. Data from 259 participants across 3 experiments that considered very different product categories, and that were conducted with student and adult consumer samples, converge to show that; (1) isolated brand evaluations on average are characterized by a favorableness bias, (2) this bias results from consumers' selective processing of information about the focal brand, (3) favorableness bias is attenuated if context leads consumers to consider alternatives to a salient focal brand, and (4) the isolated brand judgments of experts are much better calibrated than are those of novices.     

基于产品信任的我国自主品牌培育研究

产品信任是消费者信任的重要一环,是品牌形成与发展的根本.产品信任有利于消费者对企业品牌产生美好的印象及感知;产品信任有利于形成"口碑效应",提升企业的满意度,为更多的消费者所认知;产品信任会产生消费者对该产品的重复购买行为,带来品牌的忠诚度提升.产品信任条件下自主品牌的培育,应以产品为本,获取消费者信任,构建自主品牌;履行承诺,积累自主品牌资产;加强监管,预防信任缺失,防范自主品牌信任危机.     

品牌原产地困惑对于消费者喜爱与购买本土品牌和境外品牌的影响

以消费者行为理论和品牌原产地效应的研究文献为基础，通过对调查数据进行统计分析，本文提出与检验了品牌原产地困惑对于中国消费者喜爱与购买本土品牌和境外品牌的影响作用。结论如下：第一，在中国现有环境下，消费者越是误认为一个本土品牌是境外品牌，就倾向于越喜欢这个品牌；越是误认为一个境外品牌是本土品牌，就倾向于越不喜欢这个品牌。第二，本土品牌知名度对于本土品牌原产地困惑和消费者喜好本土品牌之间的正相关关系有负向的调节作用；不过，境外品牌知名度的调节作用则不明显。第三，品牌原产地困惑对于中国消费者购买本土品牌有负向影响，对中国消费者购买境外品牌则无显著影响。     

品牌与国家联结、品牌刻板印象与消费者购买意愿的研究

基于品牌全球化背景，文章探究了品牌与国家联结核心构念的两个维度对消费者购买意愿的影响机制。实证结果表明，从国家联想到品牌的维度显著影响消费者购买意愿，并显著影响品牌能力，同时品牌能力在该维度对购买意愿的影响路径中起到部分中介作用：从品牌联想到国家的维度显著影响品牌温暖，并通过品牌温暖的完全中介作用对购买意愿产生促进效应。另外，品牌典型性正向调节了从国家联想到品牌的维度对品牌能力的影响路径。上述发现在理论上洞察了品牌刻板印象内容的两个维度如何受到品牌与国家联结的影响，厘清了品牌与国家联结以及品牌刻板印象如何作用于消费者购买意愿。在实践上为中国提升国家品牌形象，中国品牌推进全球化战略提供策略参考。     

Consumers' Attitude Change Across Sequences of Successful and Unsuccessful Product Usage

In two experiments we examine how consumers are affected by a sequence composed of an initial product-failure experience followed by a success experience. Our interest is to assess how consumers' evaluation of the product and of their own performance change after the second experience. A preliminary experiment used hypothetical scenarios describing consumers' experiences with different products. In the main experiment, participants received actual hands-on experience with a Smith-Corona Personal Typewriter/Word Processor. A major result was that product evaluations could be as high following a failure-success sequence of experiences as following success alone. This was especially true with hands-on experiences. However, the main experiment showed that negative affect (frustration) expressed following an actual product failure experience remained even after a subsequent success. Marketing implications of these dual results are discussed.     

Estimating the effect of brand beliefs on brand evaluations when beliefs are measured with error

We consider the internal validity of estimates of the effects of brand beliefs on brand evaluations when beliefs are measured with error. Consumer research suggests numerous errors that may impact belief measures. However, the literature has not determined precisely why and how myriad types of error matter for the evaluation-belief relationship. Furthermore, the literature has not explicitly considered what is necessary and sufficient to control for different types of belief error when using the latent general factor approach. We show that the important distinction for empirical research is not the origin of the error per se but its relationship to affective evaluation. Error related to brand evaluation has an inflationary effect on estimates of the evaluation-belief relationship while error unrelated to brand evaluation has an attenuating effect. We use a bifactor structural equations model to decompose belief measures into general and specific dimensions. The model uses bias free variation in specific beliefs to identify effects on brand evaluation while controlling for a general belief dimension correlated with evaluation. Compared to models that do not adjust for the bias, estimates of the bias corrected marginal effects are smaller but positive and significant.