基于企业社会责任的品牌建设研究

随着市场竞争的加剧、消费者购买行为的理性化,品牌已经成为企业竞争的重要手段。如何加强品牌建设、提高品牌竞争力成为企业研究的一个重要课题。本文分析了企业社会责任在品牌建设中的作用并提出了基于企业社会责任的品牌建设的具体对策。     

论企业社会责任与品牌建设的互动关系

企业承担社会责任有利于社会福利的提高,但要使企业主动承担社会责任,应该让企业认识到社会责任对企业的作用和意义.本文试图从根本上寻找企业承担社会责任与品牌建设的关系,用来解释企业承担社会责任的内在动力,并通过对企业社会责任和企业品牌的分解,分析企业社会责任在品牌各个层面上的内涵,构建企业社会责任和品牌建设的关系框架,探讨基于企业社会责任各个层面的品牌建设内涵.     

从企业社会责任角度探讨品牌经营

本文从企业社会责任角度来探讨品牌的经营,有利于企业在追求利润目标和承担相应的社会责任中找到平衡点,从而使企业一方面树立良好的自身形象,提高品牌知名度,另一方面增加品牌的销售业绩,具有重要意义。     

企业社会责任Vs企业品牌影响力

越来越多的实例表明，企业特别是知名度较高的跨国企业，如沃尔玛、星巴克、耐克、麦当劳等，在品牌建设方面的路径依赖正在由传统的广告方式转型为履行社会责任的方式，即通过积极主动地履行社会责任来重塑企业形象，再造企业文化，并由此打造企业品牌影响力。     

企业社会责任对企业品牌的影响作用研究

本文对企业社会责任、企业品牌价值的主要内涵进行了分析,提出了依托社会价值的履行,能够达到强化企业品牌价值的效果这一论点;主要从企业履行对政府的社会责任与企业品牌价值、企业履行对员工的社会责任与企业品牌价值、企业履行对消费者的社会责任与企业品牌价值、企业社会公益慈善事业促进企业品牌价值提升等方面入手,分析了企业社会责任与企业品牌之间的主要关系,并佐证论点;并提出了依托企业社会责任提升企业品牌价值的主要路径。     

企业的社会责任也是品牌

提倡企业公民社会责任，在当今中国，有非常积极的现实意义。我认为企业来履行社会责任，他至少有四个方面的意义：     

品牌建设呼唤社会公益责任 本土品牌主导中国地区企业社会责任认知

根据北京胜三管理咨询公司和媒介研究公司CSM联合进行的一项调查中显示,中国本土企业在企业社会责任方面的认知表现远远超过跨国企业。在最近一次面对面调查当中，来自全国十个重点城市的1500名被访者共提及188家企业，他们在社会责任方面均有较为出色表现，其中72％为中国本土公司——消费者显然更倾向于看到本土品牌在该领域有所建树。     

浅谈企业品牌塑造与社会责任

在市场经济中,各类企业扮演着越来越重要的角色,是国家富强、民族振兴的基础和象征.企业都以“营利”作为最终目标,但作为国民经济的支柱单位和社会的重要组成部分,国企不仅在社会发展过程中承担着巨大的经济、社会和政治责任,在品牌塑造过程中也必须要肩自起相应的责任.     

企业社会责任与雇主品牌

本文通过对企业社会责任和雇主品牌的概念的描述,联系构建雇主品牌必须重视企业社会责任,充分尊重利益相关者的权益。     

基于社会责任的品牌构建

随着经济与社会的发展,公司的社会责任受到越来越多的关注。公司品牌是现代市场竞争中重要的无形资产与武器,要想在激烈的市场中祸胜,必须正确认清公司社会责任与品牌构建之间的关系,分析在品牌构建过程中相关的社会责任因素,因应寻求品牌构建的新的途径与策略。     

On the relationship of hope and gratitude to corporate social responsibility

A longitudinal study of 308 white-collar U.S. employees revealed that feelings of hope and gratitude increase concern for corporate social responsibility (CSR). In particular, employees with stronger hope and gratitude were found to have a greater sense of responsibility toward employee and societal issues; interestingly, employee hope and gratitude did not affect sense of responsibility toward economic and safety/quality issues. These findings offer an extension of research by Giacalone, Paul, and Jurkiewicz (2005, Journal of Business Ethics, 58, 295-305). Lynne M. Andersson, Ph.D. is Associate Professor of Human Resource Management at the Fox School of Business and Management, Temple University, in Philadelphia, Pennsylvania. Her teaching and scholarship focus on the dark side of business organizations; in particular, she’s been examining some social maladies that are arguably associated with late capitalism (cynicism and incivility) as well as the role of social activism in countering capitalist barriers to sustainability. Robert A. Giacalone, Ph.D. is Professor of Human Resource Management at the Fox School of Business and Management, Temple University, in Philadelphia, Pennsylvania. His research interests focus on the impact of workplace spirituality and changing values on business ethics. He is currently Co-editor of the Ethics in Practice book series. Carole L. Jurkiewicz, Ph.D. is the John W. Dupuy Endowed Professor and Women’s Hospital Distinguished Professor of Healthcare Management at Louisiana State University. She has published numerous research articles, books, and news articles on the topics of organizational ethics, leadership, and behavior.     

Blame and culpability in explaining changes in perceptions of corporate social responsibility and credibility

This study uses the sequential updating mechanism and draws on several theories, such as the attribution theory, the self-perception theory and the shame theory, to explain the interplay between consumers' perceptions of corporate social responsibility (CSR) and corporate credibility. It contends that both CSR and corporate credibility undergo the sequential updating mechanism. A two-stage model (before and after a corporate public relation [PR] crisis) is used to investigate how individuals' perceptions of CSR and credibility are determined by their blame attribution to the firm, their self-culpability, as well as their prior perceptions of CSR and credibility. To test the research hypotheses, four samples were collected from Spain (224 and 244) and the United Kingdom (307 and 236). Respondents had to state their opinions in relation to a Spanish and a British company operating in the fashion industry. For the model estimation, the SmartPLS 3 was used. The results show that consumers' perception of a firm's liability has a significant impact on their feeling of culpability, which in turn strongly and negatively affects their perceptions of the firm's CSR and credibility. In addition, consumers' prior perceptions of CSR and credibility play a relevant role in regulating and offsetting the final effect of a corporate PR crisis.     

Effects of social responsibility labelling and brand on willingness to pay for apparel

This study examined changes in consumer willingness to pay (WTP) for apparel products as labour‐related information and brand were added. Tobit analysis of auction bids from 121 university students for t‐shirts showed men, Hispanics and consumers who believe in social responsibility and fair trade had significantly higher WTP once labour‐related labelling was added. The amount and complexity of information did not matter, leaving substantial leeway to companies in crafting their message. Adding brand significantly increased WTP for two better‐known brands while not changing WTP for the social responsibility messages. Results suggested brands can benefit from stressing social responsibility‐related attributes of products.     

Media visibility and corporate social responsibility investment evidence in Spain

Despite the extensive research in both the determinants and the results of corporate social responsibility (CSR), relatively few studies have considered extra-legal institutions as potential determinants of CSR. Our work fills this gap by looking at how media attention affects CSR over a long-term period in a continental European setting. Our results show that media coverage positively affects CSR. Additional scrutiny triggered by media coverage encourages dominant owners to signal their commitment to limiting self-dealing transactions and their orientation toward stakeholders' needs through CSR investments. Additionally, our results reveal that this signaling device offers greater benefits and lower costs in firms where controlling owners show a voting-cash flow wedge. Our results are relevant to different actors such as investors, auditors, and policy makers as they provide solid evidence that media coverage is an important driver of CSR orientation in a continental European setting.     

Effects of quality and corporate social responsibility on loyalty

The purpose is to investigate the impact of corporate social responsibility perceptions on three aspects of customer loyalty for a new bank service (Travel Card) relative to a recognised major predictor in service quality. Surveys were completed by 204 bank consumers in Australia. Using a series of regression equations, two sets of socially responsible perceptions had significant effects on purchase intention and positive word of mouth. In both cases, new socially responsible information was twice as strong a predictor as service quality. However, for affective commitment, service quality was the dominant predictor. Furthermore, existing perceptions of socially responsible performance had a negative effect on purchase intentions. The study presents the first evidence that new socially responsible perceptions for a service firm can be a more powerful predictor than corporate abilities. The findings further illustrate the differential impacts of socially responsible information on different loyalty conceptualisations.     

Incorporating corporate social responsibility into graduate employability

To remain sustainably viable in today's business environment, employers require appropriate skills to support their commitment to social responsibility. When recruiting skills, employers recognize that graduate attributes are essential indicators of the capability to render constructive workplace outcomes. Graduates need to develop these attributes to demonstrate their employability potential to prospective employers. However, existing employability capital frameworks do not include the graduate attributes needed to measure capability in corporate social responsibility (CSR) skills. The objective of this study was to determine which graduate attributes would support employability capability in CSR skills. Following a theoretical investigation, a mixed-method exploratory study was undertaken in South Africa's state-owned electricity provider to determine the employability attributes required by the organization in CSR management. The first phase involved a data collection survey, 302 managers and supervisors in South Africa's primary electricity provider rated a proposed 44 personal attributes linked to nine theoretical determined CSR skills and their importance in CSR management. In the second phase, the survey results were validated through a separate Delphi technique with three Human Resource Development experts. Confirmatory factor analysis found significant relationships between the tested attributes and the nine CSR skills. The findings could assist graduates in understanding the attributes they need to develop to be deemed employable for CSR performance. Furthermore, higher education institutions can include the results in curriculums to contribute to the development of CSR skills. Finally, the attributes and skills could be used to conceptualize a focused CSR employability capital, which employers can use to test employability potential.     

Rethinking corporate social responsibility under contemporary capitalism: Five ways to reinvent CSR

Skepticism toward CSR is increasing. Management research on CSR tends to focus on positive outcomes from the practice of CSR, such as enhanced financial performance and best practice business cases. Less attention is devoted to why CSR is under siege. This paper argues that CSR is intimately connected with the way that capitalism is practiced, and that poor CSR outcomes are often the result of five “shortcomings” of contemporary capitalism: runaway self-interest, quarterly focus, elite orientation, volume orientation, and one-pattern capitalism. To evidence this, I employ a two-stage approach: a “diagnostic” stage that investigates current challenges facing capitalism and how they affect CSR, and a “clinical” stage that identifies potential solutions based on a qualitative data set collected in Asian business contexts. The proposed solutions suggest ways that researchers, practitioners, and policymakers can conceptualize, design, and implement CSR programs that better fulfill CSR’s promise to business and society. Based on these results, I conclude with ideas on how CSR research can be strengthened by exploring the under-researched linkages among CSR, modern capitalism, and global institutional contexts.     

Strategic corporate social responsibility as global brand insurance

When the competitive strategies of multinationals rely on global brands, corporate social responsibility (CSR) offers insurance against management lapses. The practical need for CSR as brand insurance comes from changing social expectations, affluence, and globalization. Corporate actions that violate societal expectations damage, even destroy, brand image among networked stakeholders who are affluent enough to buy branded products and services. The premiums for CSR brand insurance are paid by leaders who create an organization-wide commitment to CSR as a means of redefining ‘profit maximization.’ By integrating a stakeholder perspective, management is best placed to optimize stockholder returns over the longer term.     

The influence of the corporate social responsibility disclosures on consumer brand attitudes under the impact of COVID-19

This study focuses on the use of we-media by small- and medium-sized enterprises (SMEs) to disclose internal corporate social responsibility (ICSR) under the impact of the 2019 novel coronavirus disease (COVID-19). Study 1 interprets the catalyst effect of COVID-19 on the externalization of SMEs’ ICSR. The fuzzy grading evaluation method is initially verified. Under the impact of COVID-19, SMEs fulfilling their ICSR can enhance consumer brand attitudes. Study 2 uses a structural equation model and empirical analysis of 946 effective samples and finds that consumers perceive the self-sacrifice of corporations during the coronavirus disease period. SMEs can fulfill their ICSR to enhance the internal explanation mechanism of consumer brand attitudes and the moderating role of enterprise losses.     

Examining the relationship between negative media coverage and corporate social responsibility

This study investigates the relationship between negative media coverage and corporate social responsibility (CSR). We suggest that CSR can compensate for the loss of legitimacy in a firm only when it receives negative media coverage of a given magnitude. Using a sample of Chinese listed firms, the results suggest that in relation to CSR, negative media coverage has an inverted U-shaped curve. When we explore two industrial-level boundary conditions, we find that this nonlinear relationship is more pronounced in firms with higher industrial concentration and dynamism. The results are robust after controlling for endogeneity. This study contributes to CSR and communication literature by deepening our understanding of the nonlinear impact of negative media coverage on firms.