Determination of an optimal set of design requirements using house of quality

Quality Function Deployment (QFD) has been used to translate customer needs and wants into technical design requirements in order to increase customer satisfaction. QFD utilizes the house of quality (HOQ), which is a matrix providing a conceptual map for the design process, as a construct for understanding Customer Requirements (CRs) and establishing priorities of Design Requirements (DRs) to satisfy them. Some methodological issues occurring in the conventional HOQ are discussed, and then a new integrative decision model for selecting an optimal set of DRs is presented using a modified HOQ model. The modified HOQ prioritization procedure employs a multi-attribute decision method for assigning relationship ratings between CRs and DRs instead of a conventional relationship rating scale, such as 1–3–9. The proposed decision model has been applied to an indoor air quality improvement problem as an illustrative example.     

A fuzzy group decision-making approach in quality function deployment

Quality function deployment (QFD) is comprised of two major group decision-making processes. One is to collect the customer requirements from a group of customers, whereas the other is to determine the relationship between customer requirements and technical measures by a cross-functional team. Generally, different and/or even subjective opinions are quite often in a group decision-making process due to the limitations of experience and impreciseness. Obviously, the importance of each customer requirement and the relationship between customer requirements and technical measures are determined by a group of people with imprecision and vagueness. Under such circumstances, a fuzzy group decision-making approach can be applied in QFD to deal with a group decision-making process when the information is imprecise and fuzzy. Moreover, an example is provided as well as the computational steps to show this fuzzy group decision-making approach can be effectively used in QFD to make decisions with imprecision and vagueness.     

A method for determining customer requirement weights based on TFMF and TLR

‘Customer requirements’ (CRs) management plays an important role in enterprise systems (ESs) by processing customer-focused information. Quality function deployment (QFD) is one of the main CRs analysis methods. Because CR weights are crucial for the input of QFD, we developed a method for determining CR weights based on trapezoidal fuzzy membership function (TFMF) and 2-tuple linguistic representation (TLR). To improve the accuracy of CR weights, we propose to apply TFMF to describe CR weights so that they can be appropriately represented. Because the fuzzy logic is not capable of aggregating information without loss, TLR model is adopted as well. We first describe the basic concepts of TFMF and TLR and then introduce an approach to compute CR weights. Finally, an example is provided to explain and verify the proposed method.     

A fuzzy-QFD approach to supplier selection

This article suggests a new method that transfers the house of quality (HOQ) approach typical of quality function deployment (QFD) problems to the supplier selection process. To test its efficacy, the method is applied to a supplier selection process for a medium-to-large industry that manufactures complete clutch couplings.The study starts by identifying the features that the purchased product should have (internal variables “WHAT”) in order to satisfy the company's needs, then it seeks to establish the relevant supplier assessment criteria (external variables “HOW”) in order to come up with a final ranking based on the fuzzy suitability index (FSI). The whole procedure was implemented using fuzzy numbers; the application of a fuzzy algorithm allowed the company to define by means of linguistic variables the relative importance of the “WHAT”, the “HOW”–“WHAT” correlation scores, the resulting weights of the “HOW” and the impact of each potential supplier.Special attention is paid to the various subjective assessments in the HOQ process, and symmetrical triangular fuzzy numbers are suggested to capture the vagueness in people's verbal assessments.     

Applying fuzzy quality function deployment (QFD) to identify solutions of service delivery system for port of Kaohsiung

The main purpose of this paper is to apply fuzzy quality function deployment (QFD) model to identify solutions of service delivery system (SDS) for port of Kaohsiung from the viewpoints of customers. At first, to facilitate the main issue of the QFD problem, however, the ‘what’ question of customer needs and ‘how’ problem of the services have to be made, which are two major components and be emphasized on the house of quality (HOQ) matrices. In conjunction with fuzzy sets theory, hence, the systematic procedures using fuzzy QFD were proposed in this paper. Subsequently, a case study for port of Kaohsiung demonstrated the systematic appraisal process for identifying solutions of SDS. The results of empirical study show that (1) 10 key factors are deemed as to have priority to improve the quality of SDS for Kaohsiung port; and (2) eight feasible solutions for improving service quality performance are identified. Moreover, it is suggested that port Authority of Kaohsiung should listen attentively the voice of customers and emphasize on exploiting these customer requirements effectively. And then develop the ‘how’ issues of profiles of solutions, which should continuously strengthen the perspectives of customer, internal business process, and learning and growth, respectively.     

用模糊层次分析法确定QFD中消费者要求权重

质量功能配置(QualityFunctionDeployment,QFD),是能在产品开发及生产的各个阶段,将顾客要求转化为合理的技术要求的整体概念。在实施QFD的过程中,确定消费者的要求权重是一个关键而不可缺少的步骤。本文将模糊一致矩阵引入层次分析中,通过建立模糊一致矩阵来确定QFD中消费者要求权重。由于模糊一致矩阵更符合人们在决策过程中的心理特性,因此,它能提高确定消费者的要求权重的准确性。最后,用一个实例阐述了这种方法在QFD中确定消费者的要求权重中的应用。     

基于QFD方法的服务型制造企业服务质量改进研究

构建基于QFD方法的服务型制造企业服务质量改进研究模型,通过SPSS软件,对实例Y公司顾客需求的权重进行主成分分析,在此基础上运用灰色理论和模糊数学相结合的灰色模糊方法对Y公司服务质量进行评价,然后结合测评结果运用QFD方法,找到Y公司应该着力加强的服务措施。研究结果表明,权重分数较高的服务措施要素是进行服务补救、信息系统、员工素质、办事效率和培训,即要Y公司满足客户质量需求必须关注的要素,这些要素的好坏,直接决定了企业客户需求是否得到了满足。这类研究方法,对类似的服务型制造企业服务质量改进的研究,同样有很大的借鉴意义。     

Fuzzy grey relation method for multiple criteria decision-making problems

Combining the concepts of fuzzy set theory, entropy, ideal, and grey relation analysis, a fuzzy grey relation method for multiple criteria decision-making problems is proposed. First, triangular fuzzy numbers and linguistic values characterized by triangular fuzzy numbers are used to evaluate the importance weights of all criteria and the superiority of all alternatives versus various criteria above the alternative level. Then, the concept of entropy is utilized to solve the adjusted integration weight of all objective criteria above the alternative level. Furthermore, using the concepts of ideal, the grey ration grades of various alternatives versus ideal solution are ranked to determine the best alternative. Finally, a numerical example of selecting most appropriate company to build a new highway is used to demonstrate the applicability of proposed method. The study results show that this method is an effective means for tackling MCDM problems in fuzzy and grey environments.     

基于 QFD的物流供应商的选择问题研究

为降低物流供应商选择过程中的模糊不确定性和主观性,将QFD、三角模糊数和Kano模型三者结合起来提出一种新的物流供应商的选择方法。文中应用QFD,首先结合三角模糊数法和专家评估法确定企业需求指标项的初始相对权重、企业需求与技术特性间的关系矩阵和各技术特性间的关联矩阵,同时对各三角模糊数进行去模糊处理。然后,根据权重对全部企业需求进行排序,将排序结果区分为Kano模型中的3类需求,并用Kano系数表示,同时据此计算各技术特性的权重值。最后,综合技术特性权重值和候选物流供应商在各特性上的分值,经加权求和得出各供应商的总得分。通过算例证实了所提方法的可行性和有效性,能够给企业提供具体的、可操作的指导。     

A combination of QFD and imprecise DEA with enhanced Russell graph measure: A case study in healthcare

Quality function deployment (QFD) is a proven tool for process and product development, which translates the voice of customer (VoC) into engineering characteristics (EC), and prioritizes the ECs, in terms of customer's requirements. Traditionally, QFD rates the design requirements (DRs) with respect to customer needs, and aggregates the ratings to get relative importance scores of DRs. An increasing number of studies stress on the need to incorporate additional factors, such as cost and environmental impact, while calculating the relative importance of DRs. However, there is a paucity of methodologies for deriving the relative importance of DRs when several additional factors are considered. Ramanathan and Yunfeng [43] proved that the relative importance values computed by data envelopment analysis (DEA) coincide with traditional QFD calculations when only the ratings of DRs with respect to customer needs are considered, and only one additional factor, namely cost, is considered. Also, Kamvysi et al. [27] discussed the combination of QFD with analytic hierarchy process–analytic network process (AHP–ANP) and DEAHP–DEANP methodologies to prioritize selection criteria in a service context. The objective of this paper is to propose a QFD–imprecise enhanced Russell graph measure (QFD–IERGM) for incorporating the criteria such as cost of services and implementation easiness in QFD. Proposed model is applied in an Iranian hospital.     

基于AHP—Fuzzy算法的供应链合作伙伴选择研究

AHP—Fuzzy评价方法是一种将AHP方法和模糊数学相结合的评价方法。AHP能综合人的主观定性判断,形成各个决策因素的权重,避免在结构复杂的决策问题上出现逻辑推理失误。模糊数学通过模拟人类做判断的特点,善于处理不精确的、模棱两可的信息。因此,AHP—Fuzzy将层次分析法和模糊评价方法结合起来,能够取长补短,使决策更具科学性。并以供应链合作伙伴的选择为例。     

基于组合赋权和VAGUE集的工程供应链供应商选择研究

基于工程供应链管理思想,构建了工程供应链供应商的评价和选择的指标体系,建立了一种基于VAGUE集理论和组合赋权的工程供应链供应商的选择决策模型。利用AHP确定主观权重,采用熵值法确定客观权重,将主观权重和客观权重结合起来,得到组合权重,并结合VAGUE集理论进行选择,充分考虑了供应商选择问题的模糊性和不确定性。工程实例应用分析证明了该模型的有效性和实用性。     

基于质量功能展开的顾客满意度研究

质量功能展开是基于顾客要求的结构化产品开发方法。把质量功能展开（Quality Function Deployment,QFD）方法引入顾客满意度研究中,建立了顾客满意度测评的质量屋模型。通过多阶段的QFD模型将总体顾客满意度逐步展开为易于顾客判断的指标,进而实施了顾客满意度指数的测评;并通过某家电企业的顾客满意度测评实例,说明了这种方法实施过程。     

基于模糊时间序列的预测模型——以上证指数为例

模糊理论使用语义变量本身所蕴含的特性,能减少处理问题时的不确定性所带来的困扰,被广泛的应用于各种领域的研究。首先回顾了基于模糊理论的模糊时间序列定义,对现有的模糊时间序列模型进行分析;在此基础上提出了一种新的模糊时间序列预测方法,以上证指数为对象进行了拟合。从结果看,新的基于模糊时间序列预测方法在MSN、平均误差(%)和标准误差(%)等指标上要优于现有的的预测方法。     

Outsourcing logistics operations in circular economy towards to sustainable development goals

One of novel manners to achieve sustainable development is concentrating on circular economy in order to manage greenhouse gas emissions, energy consumption, and waste. It also helps to protect the environment and optimize usage of input resources. The main element of circular economy is closed-loop supply chain which covers both forward and reverse products flows. This study aims to outsource logistics operations in a closed-loop supply chain. An innovative analytical multi-step fuzzy decision-making method is proposed to rank sustainable third-party logistics service providers (3PLSPs). Fuzzy Decision-Making Trial and Evaluation Laboratory (DEMATEL) is first used to evaluate the relationships among the main criteria. Then, fuzzy analytic network process (ANP) is applied to weight the determined set of criteria. In order to develop the hybrid fuzzy DEMATEL-ANP method and to simplify the computation, the expert judgment method is used between the two techniques as a middle step to reduce the number of criteria. As many of the criteria overlap with each other on content and context, expert opinions are used to shortlist and rank the criteria. Finally, the 3PLSPs are ranked through the fuzzy complex proportional assessment (COPRAS) method. To validate the practicability and applicability of the improved decision-making model, a household appliance case study is applied with data obtained from industry experts. In this case, five service providers are considered and ranked, while the first one gets the best score. A sensitivity analysis is performed by altering the criteria weights to validate the proposed approach, data, and the obtained results. In terms business and the environment, this study provides success critical criteria for decision-making problems in circular economy for addressing sustainable development.     

改进的模糊层次分析法及其在航材供应商选择中的应用

充分考虑到决策者的个人偏见和决策时的模糊性,对模糊层次分析法加以改进,在构造判断矩阵时采用群组fuzzy判断矩阵,并将其应用于航材供应商的选择之中,减少由于决策者的主观原因引起的判断误差,提高判断精度,为科学抉择提供了可靠方法.     

基于模糊多属性群决策的维护方式选择研究

维护方式选择是维护管理中的重要工作之一,合理的维护方式既能达到保障设备的稳定运行,又能同时兼顾其它各个方面的要求.由于对维护方式的评价涉及多个部门、人员和属性,有些指标只是一个模糊的概念,因而采用模糊多属性群决策的方法对维护方式进行优先抉择.本文结合A公司的设备维护方式选择问题,尝试使用模糊多属性群决策折衷算法求解最佳...     

一种基于模糊距离和证据理论的多属性群决策方法

针对语言评价信息形式的多属性群决策问题,提出了一种基于模糊距离和D-S证据理论的群决策方法。该方法首先运用基于模糊距离的方法来获得决策者权重,再对多个决策者给出的语言评价信息进行分析,然后通过D-S合成法则对其值进行合成。计算信度函数和似真函数,据此对所有决策方案进行排序。最后通过一个算例验证该方法的可行性和有效性。     

A satisficing method for fuzzy goal programming problems with different importance and priorities

For treating multiple objectives decision making problems with fuzzy goals and different importance, various kinds of fuzzy goal programming (FGP) models have been developed in the past three decades. Among them, two most widely used methods are: (1) weighted FGP, where the importance of the objectives is represented by weights (2) preemptive priority (also known as “Lexicographic”) FGP, where the priority levels of the goals are set in advance, and the trade-offs among goals placed at different priority levels are implemented strictly. This article presents a satisficing method based on FGP model, which holds that a more important objective has to be achieved as much as possible. The relaxed preemptive priority requirement in the proposed model provides a more efficient, flexible and practicable decision support compared to the weighted and the lexicographic models. In addition, the trade-off between optimization and importance requirement can be realized by the regulation parameter in the presented method. The performance of this method is evaluated by comparing its result with those of the six existing models in the literature.