Some effects of perceived risk on consumer information processing

This experiment investigated, within the context of an information processing theory of consumer behavior, the effects of level of perceived risk on the amount of information acquired and the total time taken processing that information before making a brand choice, and selection of brands made by well-known manufacturers as a risk reduction strategy. A unique aspect of the experiment was the treatment of perceived risk as a stimulus variable rather than its customary treatment as an organism variable. Note Originally a prize-winning paper in the 1979 Academy of Marketing Science student paper competition, this version was prepared for publication by Dr. Raymond Horton.     

Activation of country stereotypes: automaticity, consonance, and impact

Country-of-origin (COO) research typically regards COO cue usage as a conscious and controlled process dependent on consumers’ intention to use COO information. However, emerging evidence indicates that country stereotypes can affect consumers’ brand evaluations regardless of intention. In three complementary experiments, this study investigates how the mere presence of country cues can trigger different kinds of country stereotypes (functional vs. emotional) which subsequently automatically influence consumers’ cognitive and affective brand evaluations as well as brand-related behavior. Findings confirm the automatic influence of country stereotypes and suggest that brand evaluations and brand-related behavior are enhanced when the underlying country stereotype matches the advertising execution format. On the other hand, mismatches can result in adverse effects. A follow-up study further reveals that cognitive and affective brand evaluations mediate COO effects on brand-related behavior. Theoretical and managerial implications of the findings are considered and future research directions identified.     

Product intelligence: its conceptualization,measurement and impact on consumer satisfaction

In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products operate somewhat autonomously, cooperate with other products, or adapt to changing circumstances. Based on a literature review and interviews with practitioners, the present article conceptualizes product intelligence and describes a procedure to measure the construct. The article also explores the link of product intelligence to consumer satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. The article considers practical and theoretical implications and identifies future research directions.

Salesperson learning,organizational learning,and retail store performance

Salesperson learning has the potential to contribute to the competitive advantage of the firm by increasing its capacity for organizational learning. The relationship between employee and organizational learning is often taken-for-granted, yet the relationship between the two is complicated. The transfer of individual learning to the organizational level can not always be assumed. The authors examine this relationship, focusing on the facilitating role of organizational climate for learning and information dissemination efficiency in translating salesperson learning to organizational learning. The model, tested using a sample of 422 respondents from 113 retail stores in a national chain, is partly supported. Individual learning was found to be postitively associated with organizational learning and organizational climate for learning had a positive moderating effect on this relationship. The hypothesized moderating effect of information dissemination efficiency was insignificant. Implications for theory and management are discussed.     

Effects of information format and similarity among alternatives on consumer choice processes

This study explores how similarity among alternatives and a new information format, branching, affect consumer choice processes. A branching format organizes real, physically present objects by attribute levels. Thirty-six female consumers made six choices from sets of products in a laboratory setting and provided concurrent verbal protocols. Compared to a brand format, a branching format elicited fewer comparisons, had no effect on cognitive effort other than comparisons, and had no effect on intention to choose the best. Compared to the similar set, the dissimilar set elicited more comparisons, lower levels of other measures of cognitive effort, and less intention to choose the best. These effects of similarity and information format were consistent across the two product classes tested. However, the effects of information format and similarity on comparisons differed from their effects on other measures of cognitive effort. She received her Ph.D. from Columbia University. Her research on consumer choice processes has been published in Advances in Consumer Research and Psychology and Marketing.     

The impact of alternative consumer education strategies on safety knowledge and behavior

The article describes an experimental study which attempted to increase children's awareness of proper safety behavior as well as to increase actual safe behavior in the use of playground equipment. Results indicated that modest to substantial gains were made in both knowledge and behavior, and that among the alternative consumer education programs, the strategy that was most successful was the use of the greatest amount of information with the youngest children.     

The influences of inherent risk and information acquisition on consumer risk reduction strategies

The relative extent to which subjects employ six risk reduction strategies (RRSs) in two different risk conditions and on each of nine experimental trials is examined in the context of a brand choice decision (BCD) task. It was expected that there would occur: (1) a decline in the use of RRSs over trials, (2) a greater use of RRSs in a high inherent risk (HIR) condition than in a low inherent risk (LIR) condition an average over trials, and (3) a more rapid decrease in the use of RRSs over trials in the LIR condition. Although a decline apparently occurred in use of two of the five RRSs over trials, none of the other expectations were supported. Post hoc analyses suggest that methodological problems confounded the results. Nevertheless, both the theoretical model which integrates several consumer behavior research areas and the findings have significance for future research in these areas.     

Anticipation of injurious consumption outcomes and its impact on consumer attributions of blame

The role of expectations in consumer evaluation of outcomes is widely applied in the study of consumers’ postpurchase evaluations. However, the evaluative consequence of relatively unexpected outcomes has received little attention. This study discusses the importance of infrequently occurring negative outcomes in consumer evaluations and then tests the role of their foreseeability in an attributional model. Results suggest that the extent to which a consumer anticipates negative product use outcomes plays an important role in mediating attributions for that outcome to the marketer. Specifically, the model results address determinants of consumer attributions of blame for negative consumption outcomes. Factors such as promoting safety, using warning labels, and providing service as well as consumer risk aversion, product experience, and perceived product danger influence blame both directly and indirectly through the extent to which an unlikely negative outcome is anticipated. His expertise is in the area of product safety and consumer reactions to negative information. His research has appeared in theJournal of Consumer Research, Journal of the Academy of Marketing Science, Journal of Consumer Affairs, Advances in Consumer Research, and numerous other national and regional publications. His expertise is in the area of consumers’ affective reactions and research methodology. His work has appeared in theJournal of Consumer Research, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Business Research, Advances in Consumer Research, and numerous other professional outlets. Her academic interests are focused on consumer behavior and retailing, and she has been recognized with both college and university teaching awards in these areas. Her research has appeared in theJournal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior, Advances in Consumer Research, The Cutting Edge, and numerous other national and regional publications.     

网络信息在教学及管理中的地位和作用

本文首先分析了高校网络信息管理的现状，接着系统地阐述了网络信息在教学、管理中的地位及作用。     

Salesperson cooperation: The influence of relational, task, organizational, and personal factors

Salesperson cooperation has become a crucial issue for the overall performance of most sales organizations. The authors examine the antecedents of task-specific, cooperative behaviors of salespersons toward other salespeople working in the same organization. The main theses of the study are that (1) the four major antecedent categories of factors—relational, task, organizational, and personal— constitute, collectively, the primary determinants of salesperson cooperation and (2) each antecedent category exerts, independently, significant influence on the cooperative behaviors of salespersons. The results support the main theses and provide useful insights for sales managers attempting to foster cooperation among salespeople. The relative impact of each antecedent category, as well as the effects of specific variables within each, is discussed. Cengiz Yilmaz is an assistant professor of marketing at Gebze Institute of Technology, Turkey. He obtained his Ph.D. in marketing from Texas Tech University in 1999. His research interests focus on sales management, distribution channels and relationship marketing, and strategic issues concerning intra- and interfirm aspects in marketing systems and their links with business performance. His research has been published in various conference proceedings. Shelby D. Hunt is the J. B. Hoskins and P. W. Horn Professor of Marketing at Texas Tech University, Lubbock, Texas. A past editor of theJournal of Marketing (1985–1987), he is the author ofModern Marketing Theory: Critical Issues in the Philosophy of Marketing Science (South-Western, 1991) andA General Theory of Competition: Resources, Competences, Productivity, Economic Growth (Sage Publications, 2000). He has written numerous articles on competitive theory, macromarketing, ethics, channels of distribution, philosophy of science, and marketing theory. Three of hisJournal of Marketing articles, “The Nature and Scope of Marketing” (1976), “General Theories and Fundamental Explananda of Marketing” (1983), and “The Comparative Advantage Theory of Competition” (1995) (with Robert M. Morgan) won the Harold H. Maynard Award for the “best article on marketing theory.” His 1985Journal of Business Research article with Lawrence B. Chonko, “Ethics and Marketing Management,” received the 2000 Elsevier Science Exceptional Quality and High Scholarly Impact Award. His 1989 article, “Reification and Realism in Marketing: In Defense of Reason,” won theJournal of Macromarketing Charles C. Slater Award. For his contributions to theory and science in marketing, he received the 1986 Paul D. Converse Award from the American Marketing Association, the 1987 Outstanding Marketing Educator Award from the Academy of Marketing Science, and the 1992 American Marketing Association/Richard D. Irwin Distinguished Marketing Educator Award.     

The facilitating influence of consumer knowledge on the effectiveness of daily value reference information

As a means of enhancing consumer understanding of nutritional information, the Nutrition Labeling and Education Act of 1990 requires the provision of percentage daily values (%DVs) on food labels. Findings from existing research, however, vary in their support for the assumption that including %DVs will assist consumers in their efforts to comprehend nutritional information. To shed further light on this issue, the present study examines the moderating role of consumer knowledge about how to use %DVs in evaluating a product’s healthiness. The results indicate that the usefulness of providing %DVs on a nutritional label depends strongly on this form of knowledge. Implications for public policy and directions for future research efforts are presented. Fuan Li (Ph.D., Florida International University) is an assistant professor of marketing in the Walker School of Business at Mercyhurst College (Erie, Pennsylvania). He has been a faculty member at East China Normal University (Shanghai, China) and St. Olaf College (Northfield, Minnesota). His current research interests include consumer choice, consumer responses to trust advertising appeals, and relationship marketing. His work has been published both in English and in Chinese. Paul W. Miniard (Ph.D., University of Florida) is the BMI professor of marketing and the Ph.D. program director in the College of Business Administration at Florida International University (Miami, Florida). His research focuses on consumer behavior and advertising and has been published in a number of business and psychology journals. He is also a coauthor of a consumer behavior textbook. Michael J. Barone (Ph.D., University of South Carolina) is an associate professor of marketing in the College of Business Administration at Iowa State University (Ames, Iowa). His research, which primarily involves consumer responses to advertising and consumer choice, has been published in theJournal of Marketing Research, Journal of Consumer Psychology, Marketing Letters, Journal of the Academy of Marketing Science, Journal of Advertising, Journal of Advertising Research, Journal of Business Research, andJournal of Public Policy & Marketing, as well as in various conference proceedings.     

The evolution of consumer knowledge and sources of information: Hungary in transition

The authors’ research in Hungary during the period of transition to a market economy provides an opportunity to examine the evolving relationships between consumer product knowledge and its antecedents, including advertising, personal search, interpersonal sources, and brand experience. Their findings, based on survey data collected in Budapest in 1992 and 1998, indicate that the market information variables explain more variance in consumer knowledge later rather than earlier in the transition. Advertising is an important predictor of consumer knowledge later but not earlier in the transition, personal search is important at both times, and interpersonal sources are not important in either time period; brand experience is negatively related to knowledge earlier in the transition and positively related later in the transition. This study allows one to begin to understand the boundary conditions associated with studies conducted in developed economies. Managerial implications for firms investing in transitional economies are presented. Robin A. Coulter (robin.coulter@business.uconn.edu) is Ackerman Scholar and an associate professor of marketing in the School of Business at the University of Connecticut. She received her Ph.D. from the University of Pittsburgh. Her research interests include branding, cross-cultural consumer behavior, advertising, and research methods. Her work has appeared in theJournal of Consumer Research, the Journal of Consumer Psychology, theJournal of Applied Psychology, and theInternational Journal of Research in Marketing. Linda L. Price (llprice@email.arizona.edu) is Soldwedel Professor of Marketing in the Eller School of Management at the University of Arizona. She received her Ph.D. from the University of Texas at Austin. Her research combines qualitative and quantitative methodologies to examine the active, emotional, imaginative aspects of consumers’ decisions and activities, and the social and cultural context of marketplace behaviors. Her work has appeared in theJournal of Consumer Research, Journal of Marketing, and other leading marketing, management, and social science journals. Lawrence Feick (feick@katz.pitt.edu) is a professor of business administration in the Katz Graduate School of Business at the University of Pittsburgh. He received his Ph.D. from Pennsylvania State University. His current research focuses on cross-cultural consumer behavior, consumer word-of-mouth, and referrals. His work has appeared in the Journal of Marketing, theJournal of Marketing Research, the Journal of Consumer Research, Psychological Bulletin, andPublic Opinion Quarterly. Camelia Micu (camelia.micu@business.uconn.edu) is a marketing doctoral candidate at the University of Connecticut. Her research interests include advertising and product trial and cross-cultural consumer behavior.     

The impact of research design on consumer price recall accuracy: An integrative review

For almost half a century, researchers have examined consumer knowledge of prices, often with disturbing and conflicting results. Although the general findings suggest that consumer knowledge of prices is poorer than assumed in neoclassical economic theory, significant variations among results exist. The authors synthesize findings from prior studies to determine the impact of research design choices on price recall accuracy measures. A meta-analysis indicates that a significant amount of variation in the accuracy of consumers’ price recall is related to research design characteristics such as the presence of financial rewards, respondents’ task size, and the price elicitation approach. Implications for price awareness research are discussed. Hooman Estelami is an assistant professor of marketing and codirector of the Pricing Center at the Graduate School of Business, Fordham University. His research has been published in, among others, theJournal of the Academy of Marketing Science, theJournal of Service Research, theJournal of Product and Brand Management, theJournal of Marketing Theory and Practice, theJournal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior, theJournal of Professional Services Marketing, theJournal of Business in Developing Nations. Donald R. Lehmann is George E. Warren professor of marketing at the Graduate School of Business, Columbia University. His research has been published in theJournal of Marketing Research, theJournal of Marketing, Marketing Science, theJournal of Business Research, theJournal of Retailing, theJournal of Product Innovation Management, Management Science, Marketing Letters, and elsewhere. He has written numerous books related to marketing research and marketing management.     

Population density and type of purchase as explanatory variables in consumer information search

The principal purpose of this study is to bring empirical evidence to bear upon several aspects of consumer prepurchase information search. Particular attention is given to determining the extent to which observable variation in search patterns can be explained by population density and type of products purchased. Attention was drawn to these areas because of what appears to be fundamental weakness in modern regulatory policies and practices directed toward promotional strategies used in the consumer goods market and also because of the increase in the incidents of intervention by both state and federal regulatory bodies in the market place.     

Understanding social media effects across seller, retailer, and consumer interactions

In this research, the authors propose a contagion effect of social media use across business suppliers, retailers, and consumers. After developing and validating social media usage measures at three levels—supplier, retailer, and customer—the authors test social media contagion effects and their ultimate impact on multiple performance measures. The conceptual framework and empirical results offer new insights into the contagion effects of social media usage across the channel of distribution as well as important social influence mechanisms that enhance these effects. Consistent with the predictions, social media use positively contributes to brand performance, retailer performance, and consumer–retailer loyalty. Also, the effect of supplier social media usage on retailer social media usage and in turn on customer social media usage is moderated by brand reputation and service ambidexterity. With the ever-increasing growth and adoption of social media applications and similar technologies, this research provides a framework to promote usage by supply channel partners which ultimately influences performance-related outcomes.     

Selling financial services: the effect of consumer product knowledge and salesperson commission on consumer suspicion and intentions

This research examines how consumers’ subjective product knowledge affects the way they interpret salesperson compensation within the financial services industry. Data from a nationwide panel of consumers show that higher product knowledge consumers become highly suspicious and lower purchase intentions when salesperson commission rates fall outside of the latitude of acceptance (Study 1). Study 2 results, however, demonstrate a reversal of these effects by showing that compensation–recommendation consistency is an important moderator in financial salesperson interactions. In addition, the study describes boundaries of the suspicious mindset that underlies consumer responses to sales information. Theoretical and practical implications of the finding are discussed, as are future research directions.     

Brand related information as context: the impact of brand name characteristics on memory and choice

Consumer exposure to new brand names can occur in contexts with or without brand information being present. Whereas previous research has examined the effects of brand name characteristics (association set size and word frequency) on memory in the presence of brand information, this paper also assesses brand name effects in contexts without brand related information and extends it to brand consideration and choice. Two different processes are found to be operating as consumers retrieve brands and make a choice. Recall seems to benefit from a distinctiveness based route, which also guides consideration and choice. In contrast, implicit memory is influenced by familiarity, with corresponding consideration and choice effects. The implications are that firms’ choice of brand names and media needs to consider the combination of brand name characteristics that will lead to desired outcomes vis-à-vis distinctiveness or familiarity based processes.     

Economics,psychology, and the literature of the subdiscipline of consumer behavior

This paper traces the development of the subdiscipline of marketing known as “consumer behavior” and its literature which grew during the 1950s and 1960s and at an increasing rate during the 1970s. In spite of marketing's roots in economics, it cam to rely more heavily on psychology as a source for conceptual borrowing. It is suggested that this may have resulted from greater congruity between marketing scholars and psychologists with respect to research purposes and philosophies of science.     

《民法典》新规背景下消费者隐私权和个人信息及数据保护的路径研究

随着电子支付渠道的普及,消费者不得不在参与经济活动的同时暴露个人隐私和个人信息及数据。企业间的竞争应该在法律许可的范围内,既发展经济,又维护社会公序良俗。在《中华人民共和国民法典》设置专章对公民隐私权与个人信息进行保护以及出台信息数据保护的专门法律的背景下,对消费者隐私权、个人信息和数据保护的路径进行研究,对保护消费者消费隐私和个人信息,促进消费、发展绿色健康经济有非常深远的意义。