巴马国内旅游者空间行为研究

本文通过实地问卷调查,系统研究了巴马国内旅游者空间行为,包括客源市场构成、游憩活动空间结构和空间行为模式等内容,得到如下规律和结论:巴马国内旅游者比重随年龄增长有递增趋势,度假旅游和观光旅游都占有一定比重;巴马国内客源市场分布广泛,但集中度偏高,客流空间使用曲线呈Maxwell-Boltzman曲线和U型曲线的复合,同时具有一定的分段性,出现多次波动;旅游者到巴马最主要体验长寿养生游,大中小尺度游客都集中选择级别高、独特性强的景区,倾向选择住在景区及附近的养生公寓和农家旅馆。     

自然灾害型危机事件后国内旅游客源市场恢复研究——以九寨沟景区为例

突发危机事件严重影响旅游业的持续健康发展,国内容源市场是中国旅游目的地市场构成的主体,研究国内客源市场受危机事件的空间影响规律,有助于增进理论认识并为恢复目的地的旅游业发展提供借鉴指导.文章以经历过2008年“5·12”汶川地震的九寨沟景区为例,以国内客源市场为研究对象,以地震前后第一手抽样调查资料为数据源运用地理集中度指数、客源市场半径、距离累计曲线等方法,引入“冲击波”的思想,对不同距离的客源市场恢复特点进行归纳.研究发现:自然灾害型危机事件后,景区客源市场地理集中度指数降低而客源吸引半径增加,表明危机事件对距离较近的客源市场冲击较大,使客源市场构成趋于分散.不同距离国内客源市场累计曲线进一步验证,邻近客源市场份额显著减少,表明邻近市场受自然灾害型危机事件冲击影响大,是危机事件的反应敏感区;远距离客源市场份额相对增加,表明远距离客源市场需求受影响相对小,是灾后旅游市场构成的稳健区;中等距离客源市场份额增减情况不一致,表明中等距离客源市场是灾后恢复的潜力区.依据研究结果,文章构建了自然型危机事件国内客源市场影响规律的概念模型,提出市场恢复的建议.     

基于数字足迹的自驾车旅游客流时空特征研究——以云南省为例

文章以云南省为研究案例,利用网络游记与照片两种“数字足迹”,研究入滇自驾车旅游客流的时空特征,并与一般入滇旅游客流的特征进行比较,为应用新数据方法研究旅游流时空提供参考,同时丰富时空二元观角下的自驾客流研究成果,也有利于自驾车旅游目的地的营销与管理.研究结果显示:(1)自驾客流出游时间分布集中度较高,黄金周及寒暑假内容易出现客流高峰,与一般入滇客流的时间特征基本保持一致.(2)客源地空间分布上,一则呈现近域性显著、东部集中性明显;二则自驾客流空间距离衰减规律不明显,空间使用曲线出现多次波动,客源地分布与国内经济发达省市的地理分布保持一致.(3)目的地空间分布上,一则自驾客流在云南24个旅游节点内非均衡集中分布,并形成位于4大区域的5条旅游线路;二则与一般入滇客流的“单核放射状”分布形态不同,自驾客流整体呈现多核心、多线状、多区域的“多核线网状”空间分布形态;三则自驾客流网络密度较低,网络结构分层明显,但核心旅游区带动及影响边缘旅游区的能力不强.     

北京奥运:中国在线旅游拓展国际市场的天赐良机

近年来,我国已经涌现出以携程为代表的一批新型在线旅游服务运营商,它们与传统旅游走的是一条完全不同的发展道路,其市场还具有明显的局限性。我国传统旅游是从入境旅游起步的,随着国内旅游的发展和出国旅游的兴起,目前已经形成了入境、国内和出境三大旅游市场格局。但我国的在线旅游是伴随着互联网的普及、国内散客旅游的潮流和商务差旅的兴盛而成长起来的,国内旅游是它的主要市场,出境市场仅占较小规模,入境市场则天生缺失。正是由于我国在线旅游特殊的成长道路,决定了其产品的同质化和客源市场的重叠。由于主要针对的是散客和商务差旅,主…     

中国旅游目的地整体营销的几点思考

随着旅游业的可持续快速发展和经济全球化,世界范围内的旅游目的地之间的竞争日趋激烈.在迈入全球化的过程中,任何国家都需要整合各种资源,形成尽可能大的合力,以独特的吸引力争取客源,赢得市场.这就迫切需要加强国家整体旅游宣传,使之在旅游全球化中占得主动和先机.     

江苏省台湾客源核心细分市场筛选及旅游资源吸引力相应分析

本研究以大样本独立问卷方式对台湾赴大陆旅游的游客进行调查,从人口统计特征的角度做出多维度的市场细分,结合所得的核心细分市场对江苏旅游资源进行有针对性的关联性分析,在此基础上得出江苏旅游资源对台湾客源市场吸引力的相关结论以及针对六大核心细分市场的旅游资源开发提出建议。     

基于旅游系统视角的邮轮旅游研究综述

文章回顾近年来国内外邮轮旅游的研究情况,在此基础上,以旅游系统为宏观分析框架,综述了邮轮旅游的旅游客源市场子系统、旅游目的地吸引力子系统、旅游企业子系统、旅游支撑和保障子系统的研究现状,旨在为今后的相关研究提供参考和借鉴。     

整合与转向:走出困境的关键

2009年,将是旅游业艰难的一年,商务旅游客源市场和度假市场将会出现较大幅度的萎缩.人们对旅游产品的选择会更加审慎,花费在旅游产品选择上的时间会更多.在这种形势下,如何营销自己的产品将变得更加关键.     

论高铁对旅游产业集聚区规划建设的影响——以河南省为例

河南省旅游产业发展蒸蒸日上,高铁的开通使得旅游客源市场竞争日趋激烈,周末休闲游客人增多,也对旅游目的地建设提出更高的要求。市场竞争范围的扩大会影响到高铁沿线节点城市,各节点城市会因为高铁旅游更加繁荣或因失去市场成为旅游过境地,河南省旅游格局将会因此而重建,而这将会影响到河南旅游业的整体发展。     

我国出境旅游的产业发展趋势

中国出境旅游的市场规模高速增长,为旅游产业的发展提供了大规模的客源支持,根据国际生产理论中的所有权特定优势理论,我国的出境旅游市场为本国的旅游企业对外扩张和跨国经营提供了具有特定优势的市场基础。     

Management Accounting in the Hotel Business

Abstract

This article reports on a study investigating Management Accounting (MA) applications and practices in Greek hotels. Relevant bibliography indicates the way in which MA supports management decision-making: Costing systems aim to analyze revenue centers, and are structured according to marginal costing principals. MA makes extensive use of budget and performance measurement techniques to support operational and strategic decisions. In the present study, a sample survey was carried out by means of a structured questionnaire. The findings indicate that Greek hotels make use of MA techniques in all of the above ways, but also reveal a number of differences, such as the application of full costing methods. This in turn has implications for the criteria used to evaluate managers' performance, as well as for the information used in making pricing decisions. Moreover, budget design is more flexible than that used in other fields, while benchmarking is not so popular. The study's findings reveal that hotel size and sales mix structure affect some MA practices, while the use of specific MA methods and techniques determines the emphasis placed on the application of others.     

Business Traveler Satisfaction with Hotel Service Encounters

Abstract

This study examines customer satisfaction with a series of hotel services. Five service encounters were examined in a sample of business travelers (n = 140) who had stayed in Hong Kong hotels. Overall satisfaction and repurchase intention were differentially impacted by the various service encounters. Business center encounters had the greatest effect on business traveler satisfaction, followed by check-out and check-in encounters. Interestingly, room and restaurant encounters had the least impact on satisfaction. The delivery of good core services alone cannot guarantee customer satisfaction. Hotels must also pay attention to peripheral service delivery, because these encounters help to shape the customer's overall level of satisfaction and repurchase intention.     

家庭旅馆经营管理研究综述

综述了家庭旅馆的概念和分类,重点总结了家庭旅馆经营管理的研究现状,针对目前研究中的问题与不足,指出了今后的研究发展方向.     

Applications of Business Process Redesign in Hotel Daily Operations

Abstract

The growing yet competitive global economy necessitates businesses to continuously seek ways to execute more efficiently while delivering products or services to customer expectations of quality and timeliness. Business process redesign (BPR) is an approach to analyze, evaluate, and change existing processes and sub-processes in the product/service manufacture and delivery cycle. Delivery of services is more difficult due to the nebulousness of the customer final interpretation and the rapid evaporation of the delivery occurrence. The drop in American travel since September 11, 2001 has devastated hotel occupancy. Hotels delivering services matching or exceeding customer expectation will be more likely to survive the ebb of customer room night sales.

This project applied BPR to a process of airport van delivery in a large US hotel. Following customer complaint, the hotel gathered staff to discuss and propose solutions to reducing customer wait times at the airport curb. An initial analysis by management indicated that communications and employee training were two interventions to the process that would likely improve the process. During the analysis period, customers riding in the van were surveyed to determine their satisfaction with the pickup service. The process was redesigned to add more communication devices to the concierge work area and to improve van driver training. Customers were resurveyed following the intervention. Significant improvement was noted in operator courtesy and friendliness and decreased wait time. Allowing time to analyze processes within an operation can yield rapid improvements often without major financial expenditure.     

A Qualitative Analysis of Hotel Services Desired by Female Business Travelers

No abstract available for this article.     

Deploying Self-Service Technology in Luxury Hotel Brands: Perceptions of Business Travelers

Traditional brick-and-mortar companies are embracing the use of self-service technology (SST) to enhance the services they offer and to gain customer loyalty. The objectives of doing so are to stay at the forefront of today’s marketplace and improve service, efficiency, and profitability. However, SST directly eliminates the traditional service encounter from which luxury hotels benefit. With the rising popularity of SST and benefits it brings to both hoteliers and customers contradicting the importance of the personal service encounter to luxury hotel brands, it is critical for hoteliers to learn about the importance of SST and luxury brand identity in order to bring the greatest satisfaction to both parties. This article examines business travelers’ perceptions of SST adoption by luxury hotel brands in Hong Kong. The results emphasize the importance of both personal service and SST in satisfying customer needs and in increasing profitability.     

Examining Antecedents and Consequences of Brand Personality in the Upper-Upscale Business Hotel Segment

ABSTRACT

Relying on Aaker's (1996 Aaker, D. A. 1996. Building strong brands, New York: Free Press.  [Google Scholar]) dimensions of brand personality, this study investigated the relationships between brand personality and its antecedents and consequences in the upper-upscale business hotel segment. Two dimensions of brand personality––competence and sophistication––were confirmed. User imagery was found to be the strongest predictor of brand personality, while trust had the significant mediating effect on the relationship between brand personality and loyalty. The theoretical and practical implications of this study's findings are included to assist both academicians and practitioners in the lodging industry in enriching their understanding of customers' perceptions of and attitudes toward hotel brand.     

Entrepreneurial Characteristics,Motives, and Business Challenges: Exploratory Study of Small- and Medium-Sized Hotel Businesses

ABSTRACT

The purpose of this study is to gather information about the determinants and characteristics of the owners/managers of small- and medium-sized hotels (SMSHs) and identify various issues in starting up and operating businesses in the United Arab Emirates. The results of this study reveal that the majority of the owners/managers of SMSHs in the United Arab Emirates are male, young and middle age, and relatively new to the tourism industry. The motivations for the business ventures of the entrepreneurs include wanting to be financially independent, become one’s own boss, involvement in family business and the opportunities of the hotel business. Among the key business challenges highlighted by the owners/managers of SMSHs are stiff competition in the hotel industry, increased operating costs, reduced demand, and lack of skilled employees. Several key strategies have been employed to face these challenges. These include offering competitive pricing, improving the marketing and channels of promotion, enhancing the quality of service and providing superior customer service.     

Thailand's Hotel Industry

Abstract

The purpose of this paper is to provide an exploratory examination of tourism on Phuket, a tourist island in the Andaman Sea, concentrating on the level of service provided in hotels. Although still a growth industry, the basic problems of tourism are (1) quality perceptions by the tourists, and (2) managing challenges, the latter based in part on western practice and in part on religion, namely Theravada Buddhism.